EMPLOYEE SATISFACTION SURVEY 2011

Employee satisfaction generates a feeling of well being and belongingness with the
organization. The greater truth is the fact that in a globally competitive environment, it is an
effective tool that can improve productivity and consequently impact the bottom line of the
company. Our topic of research “A study of employee satisfaction at BIPL at finding the
different level of employee satisfaction with respect to the service provided to them.

The dimensions which we will cover are Goals, The Job Satisfaction, The Work
Environment, Communication, Leadership and Management, Decision Making,
Rewards and Recognition, Training and development, Work Discipline and The
Company.

This survey will be conducted in the following departments of BIPL India:-

1. Production (Furnace, Batch House, Papering, Silo)

2. Material Management (Purchase & Store)
3. Maintenance
4. Quality Assurance
5. Finance
6. Hr & Admin (Security, Safety, Admin)
7. Logistics & Planning
8. Legal and Secretarial
9. Project
10. I T

Qualitative findings will be done on the basis of likes and dislikes of the employees
regarding the company.

Data analysis will be done:

1. Department wise
2. As a whole

Recommendations and suggestions will be given on the basis of findings and analysis

EMPLOYEE SATISFACTION
Employee satisfaction is a measure of how happy Employees are with their job and working
environment. Keeping morale high among Employees can be of tremendous benefit to any
company, as happy Employees will be more likely to produce more, take fewer days off, and
stay loyal to the company. There are many factors in improving or maintaining high
employee satisfaction, which wise employers would do well to implement.

To measure employee satisfaction, many companies will have mandatory surveys or face-to-
face meetings with employees to gain information. Both of these tactics have pros and cons,
and should be chosen carefully. Surveys are often anonymous, allowing Employees more
freedom to be honest without fear of repercussion. Interviews with company management
can feel intimidating, but if done correctly can let the worker know that their voice has been
heard and their concerns addressed by those in charge. Surveys and meetings can truly get
to the center of the data surrounding employee satisfaction, and can be great tools to identify
specific problems leading to lowered morale.

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Many experts believe that one of the best ways to maintain employee satisfaction is to make
Employees feel like part of a family or team. Build close bonds among Employees. Many
companies also participate in team-building retreats that are designed to strengthen the
working relationship of the employees in a non-work related setting.

Of course, few Employees will not experience a boost in morale after receiving more money.
Wages and bonus can seriously affect employee satisfaction, yet money cannot solve all
morale issues, and if a company with widespread problems for Employees cannot improve
their overall environment, a bonus may be quickly forgotten as the daily stress of an
unpleasant job continues to mount.

The backbone of employee satisfaction is respect for Employees and the job they perform.
In every interaction with management, employees should be treated with courtesy and
interest. An easy avenue for employees to discuss problems with upper management should
be maintained and carefully monitored. Even if management cannot meet all the demands of
employees, showing Employees that they are being heard and putting honest dedication into
compromising will often help to improve morale.

OBJECTIVE OF THE STUDY

The main objective of this study is to ascertain the different factors which affect the level of
satisfaction, morale and motivation of the employees of an organization and the extent up to
which those factors influence the working of individuals of an organization.

The prime motive of carrying out this study is:-

To ascertain the various factors that are responsible for negatively motivating and
satisfying the employees and thereby what are its consequences.

To find out the de-motivating factors and suggest ways to remove them, so
that the employees are provided with a decent as well as satisfactory working
condition.

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BIPL India Private Limited

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 Employee Satisfacton Survey Questionare 2011
Name : Code:
Department : Section:
Qualification : Date Of Joining:
Sex : Martitial Status No. of Children

(Note: The form shall be return to HR directly in sealed, employees remarks will not be
disclosed to any indiviudal; only the finding shall be circuled by the Management to
Departments)

Tick any ONE as per your satisfacton level :- Eg 1 2 3 4 5 6 7 8 9 10

Worst --------------------------------------------------------------------------------Excellent
1 2 3 4 5 6 7 8 9 10

I. COMPANY
1 My Company is one of the best co. to work for 1 2 3 4 5 6 7 8 9 10
2 My Company treats me well 1 2 3 4 5 6 7 8 9 10
3 I am proud to tell people I work for this company 1 2 3 4 5 6 7 8 9 10
4 Considering everything I am satisfies working for m co. 1 2 3 4 5 6 7 8 9 10
at present time.

II. STRUCTURE OF WORK

1 I am satisfied with my work and working condition 1 2 3 4 5 6 7 8 9 10
2 My jobs are challenging and interesting 1 2 3 4 5 6 7 8 9 10
3 I am overloaded with my Job 1 2 3 4 5 6 7 8 9 10
4 I get all the material and equipment to do the job 1 2 3 4 5 6 7 8 9 10

III. INTER PERSONNEL RELATIONSHIP

1 I am very popular amoung all, everyone loves me 1 2 3 4 5 6 7 8 9 10
2 My superior loves me and support me more than other 1 2 3 4 5 6 7 8 9 10
3 My junior are more happier when they worked with me 1 2 3 4 5 6 7 8 9 10
4 Due to my popularity, my coleague are not happy with me 1 2 3 4 5 6 7 8 9 10

IV. YOUR SUPERIOR

1 My superior trust me & help me to improve 1 2 3 4 5 6 7 8 9 10
2 I can talk to my superior freely & frankly 1 2 3 4 5 6 7 8 9 10
3 My superior is doing good job and can take strong & 1 2 3 4 5 6 7 8 9 10
effective decision.
4 My superior held meeting on regular basis and 1 2 3 4 5 6 7 8 9 10
communicate the required information on time.
V. PERFORMANCE APPRAISAL
1 I am satisfied with the performance appraisal system 1 2 3 4 5 6 7 8 9 10
2 I feel yearly appraisal system is sufficient for appraising 1 2 3 4 5 6 7 8 9 10

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 an employee
3 Performance evaluation is done on basis of performance 1 2 3 4 5 6 7 8 9 10
4 Management is bias while appraising the employee 1 2 3 4 5 6 7 8 9 10

VI. JOB SECURITY AND CAREER

1 I feel there is job security in our organisation 1 2 3 4 5 6 7 8 9 10
2 I feel seniors provide proper guidance & knowledge to 1 2 3 4 5 6 7 8 9 10
make employee comfortable & secure in the company.
3 Promotion goes to those who most deserve it 1 2 3 4 5 6 7 8 9 10
4 I am satisfied with the job opportunity in the company 1 2 3 4 5 6 7 8 9 10

VII. COMPENSATION POLICY

1 I feel salary of BIPL is at Par with other industry 1 2 3 4 5 6 7 8 9 10
2 Company provide proper Increament and is properly 1 2 3 4 5 6 7 8 9 10
linked with knowledge and skill.
3 Company provide compentation based on workload 1 2 3 4 5 6 7 8 9 10
4 I feel management penelize increment for misconduct 1 2 3 4 5 6 7 8 9 10

VIII. TRAINING
1 Company provides proper Training for up gradation of 1 2 3 4 5 6 7 8 9 10
his employees.
2 Company provides proper training for enhancing the 1 2 3 4 5 6 7 8 9 10
knowledge & capabilities of employees.
3 Our HOD takes proper care of the training & development 1 2 3 4 5 6 7 8 9 10
4 Frequency and Topics of training are relevant 1 2 3 4 5 6 7 8 9 10

IX. SAFETY & HEALTH AND ENVIROMENT

1 Co. provides all safety equipments to work safely 1 2 3 4 5 6 7 8 9 10
2 Management provide adequate safe enviroment and 1 2 3 4 5 6 7 8 9 10
support to the employee to avoid accident.
3 Co. takes adequate effort for the health of the employee 1 2 3 4 5 6 7 8 9 10
4 Management put their effort to prevent enviroment from 1 2 3 4 5 6 7 8 9 10
pollution.

X. EMPLOYEES BENEFIT
1 I am satisfied with company’s employee welfare; canteen , 1 2 3 4 5 6 7 8 9 10
rewards, incentive, healthcare etc
2 I am satisfied with company ‘s people program 1 2 3 4 5 6 7 8 9 10
3 I am satisfied with co. recreational activities : such as 1 2 3 4 5 6 7 8 9 10
viswakarma puja, cultural and sports activities
4 I am satisfied with the systems prevailing in co. 1 2 3 4 5 6 7 8 9 10

Descriptive question :

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a. What are the 2 things which you like and dislike about BIPL

Like : 1. ______________________________________________________________________________________________

2. ______________________________________________________________________________________________

Dislike 1. _____________________________________________________________________________________________

2. _____________________________________________________________________________________________

b. How do your describe your general Morale?

1. Highly Motivated : Always wants to give the output thinking out of BOX
2. Just Motivated : Perform only the work allotted perfectly
3. Feeling Monotony : Doing the job but not with full satisfaction
4. Frustrated or de-motivated : feel like changing the department or job.

c. State you 2 thoughts which you think can be adopted by the company for development

1. _______________________________________________________________________________________

2. _______________________________________________________________________________________

d. What benefits do you thinks company shall offer their employee

1. ______________________________________________________________________________________

2. ______________________________________________________________________________________

e. What do you think about the steps taken by the Management for Organizational Development
in last year? Also mention whether such Employee Satisfaction Survey will be beneficial for the
Employee.
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________

Employee Satisfaction Report

Employee Satisfaction Report conducted in the month of January has brought up result with
various mix emotion and sensation. From department to department and person to person

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 it has a big variation. The Satisfaction Index drawn is the average of the rating done by the
employee (Staffs- Nos. of participants 39)

Core highlights of the Survey

Table 1
Points
About the Company
Structure of Work
Inter-personnel Relationship
Superior
Performance Appraisal
Job Security & Career
Compensation Policy
Upbeat Downbeat
Employees are highly satisfied Expect that BIPL Name shall
working with company be more popularize in the
Market, like other tiles or
Ceramic or Glass industry
Employees are satisfied with But general observance,
the structure of work that employee are overloaded
work, around, scored 75%
Inter-personnel Relationship is Few thinks that their
good among our employee, popularity is hindrance
scored 36 %
Employees are quite happy
with their superior, their sharing
nature,
Employee satisfaction level is Employees do think that
not so high Management is bias while
evaluating the performance,
they are not paid as per
their job or responsibility.
Employee thinks there are path Some employee still lack in
to grow in the organization. confidence about their job
security.
This again is the area highlightedEmployee feels they are not
during the survey compensated as per the

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 workload and at par with other
industry

Training HOD take care of the training in the

Safety Health & Environment
Employee Benefits
Relevant topics and related
department training needs to be imparted to
upgrade the skill apart In-house
training.
Mixed feeling about the topics, In case of Health policy – the
for some they are highly satisfiedmatter need to be taken care
Highly satisfied with the But still lacks in Welfare
recreational activities performed activites.
last
year

The Survey has highlighted several areas where we need to re-work the especially :-
a) Job Satisfaction
b) Job Security
c) Compensation
d) Training
e) Welfare