Documente Academic
Documente Profesional
Documente Cultură
Varsha Khattri
Lecturer
Amity Business School,
Amity University, Noida. Uttar Pradesh- 201301 India.
+ 91-120-4392455 mobile: 919910160709
Email: vkhattri@amity.edu, varshakhattri@gmail.com
Dr. Sanjeev Bansal is Professoor in the area of Decision sciences. He has a work
She has more than 4 years of teaching experience. To her credentials, she has
Abstract
manifest cultural values, norms and stereotypes in line with, or divergent from,
those of Western nations. Such information can be used to address the question of
cultural imperialism and the debates over whether and how advertising reflects,
reinforces and affects cultural values of its target audience. On the other hand,
findings about gender role portrayals in advertising may reveal how gender roles
are changing in these societies, and to what extent the images of the gender in
effective localized advertising that would reflect the cultural values and norms of
its intended audience. This research examines the cultural differences from the
point of view of the advertisers who create the ads rather than from the point of
standardization across the nations where there are present and customization of
advertisements keeping in view the cultural differences among nations. The study
emphasizes the need for localized solutions, which are more efficient in getting its
communication across.
Introduction
anthropology, social psychology, semiotics and cultural studies. One area that has
attracted a great deal of consideration in several disciplines during the last two
decades is the analysis of mass media advertising content to gain insights into
how cultural factors affect advertising strategies and expressions; how cultural
values, norms and stereotypes are reflected in advertising; how advertising creates
meanings and affects the audience and the larger society over time.
Although the phenomenon of advertising has been studied for several decades,
• In recent years, there has been an increasing interest over the issue of how
advertising reflects, reinforces and affects cultural values of its target audience
interdependent through international trade, diverse people and cultures are coming
• The "cultural imperialism" issue has attracted a great deal of attention over the
developing nations
norms and stereotypes of the target audience and the larger culture. Such findings
may be used to address the question of whether the same strategies and
attitudes, desires and tastes of consumers around the world are converging.
High-context cultures (including much of the Middle East, Asia, India, Africa,
and South America) are relational, collectivist, intuitive, and contemplative. This
cultures are collectivist, have a preference for group harmony and consensus to
reason than by intuition or feelings. Words are not so important as context, which
might include the speaker’s tone of voice, facial expression, gestures, posture—
and even the person’s family history and status. A Japanese manager explained
people and don’t have to speak as much as you do here. When we say one word,
we understand ten, but here you have to say ten to understand one.” High-context
cultures value logic, facts, and directness. Solving a problem means lining up the
facts and evaluating one after another. Decisions are based on fact rather than
absolutely clear, they strive to use precise words and intend them to be taken
and legal documents. High-context business people may even distrust contracts
The unique features of Indian market which call for special attention and thus,
a) Cultural Outlook: The Indian consumer values old customs and tradition. Basic
cultural values have not yet faded in India. Buying decisions are highly influenced
b) Literacy Rate: The literacy rate is low in India. This comes in way of the
percent of the villages in the country do not have all weather roads. The
costly.
widely from state to state region to region and probably from district to district.
Even though the numbers of recognized languages are only 16, the dialects are
e) Low Per Capita Income: Even though about 33-35% of gross domestic product
Literature Review
Most of the cross-cultural empirical studies that have been conducted to date
conceptual analysis were reviewed first. Other related studies that do not fall
under the umbrella of cross-cultural content analysis but are relevant and useful in
Engel, Blackwell, and Miniard (1986) define culture as complex values, ideas,
new culture. This occurs when a consumer moves to a new country or changes
group identity.
Similarly, Stanton, Etzel, and Walker (1994) define culture as symbols and
and products).
information content in television advertising in the United States and the United
Kingdom. The results revealed that U.S. television advertising contained a higher
U.S. sample and a 1977 Resnik and Stern study showed that informativeness has
increased in U.S. advertising over a decade. Overall, the ads for high
researchers concluded that the differences between the U.S. and British
countries.
emotional appeals, use of humor and sex. The study revealed that French
advertisements made greater use of emotional appeals, humor and sex appeals,
and Javalgi (1992) conducted a comparative analysis of the visual content of print
advertising from the United States, France and England. The results revealed
in advertising. Differences were found in seven elements (size of the visual, use
Demographics facts and figure to analyze the population trends in both US and
Belk and Bryce (1986) examined television advertisements in Japan and the
there was any cultural value difference in advertising in terms of materialism and
individual determinism. The study found that the U.S. advertisements placed
States. Using a content analysis method, the author compared the themes in
advertising and concluded that there were considerable similarities among the
consumers in the two countries. The researcher found that the same basic
However, the degree to which these appeals were used varied from one country to
through the varied degrees of the same appeals. The author concluded that
Information Content
While value orientations and advertising appeals have been used in studies, others
have examined the information content of advertising messages from one country
or several countries (Al-Olayan & Karande, 2000; Dowling, 1980; Ha, 1998;
Johnstone, Kaynak, & Sparkman, 1987; Katz & Lee, 1992; Martenson, 1987;
Renforth & Raveed, 1983; Tai & Chan, 2001; Weinberger & Spotts, 1989;
Zandpour, Chang, & Catalano, 1992). These studies take inspiration from Resnik
and Stern’s (1977), or Stern, Krugman, & Resnick’s (1981) studies of information
content. They look for information cues about the product advertised. As a result
they are useful in describing how much information advertising messages actually
give about products. The cues considered with the information content framework
symbols are used in the text and graphics. Barber and Badre (1998) use the term
cultural markers to signify interface design elements and features that would be
that portrays a way of life or culturally specific knowledge. For example in Arabic
use of visual metaphors (star, crescent, cross), animal figures, religious objects
and signs, taboo words, graphics of hand gestures, aesthetic codes, forbidden food
J.Harwood & A.Roy (1999) in their study on ‘The Portrayal of Older Adults in
over elderly women in the advertisements reflects the “double jeopardy” of being
old and female (Sontag, 1979). Whereas older males are sometimes evaluated as
wise and mature, older females rarely receive any form of positive evaluation,
even though they outnumber elderly males in the U.S. population (United States
Bureau of the Census, 1994). It should be noted that women do not outnumber
Research Methodology
The study compares two countries, which are culturally different, that is, America
and India. While America is a low context culture Indian is a high context culture.
A total of 150 ads from each country were analyzed ranging from durable
products to non durable products and services. The ads included not just
contemporary ads but also ads over a period of time, that is, ads from 1995-2008,
speech acts).
approach)
Ads were first analyzed on the bases on types of information they provide.
Taste 2(1%)
Headlines
Subhead
Tagline/Baseline/ Logo
Imagery
Body copy
Table 2: An analysis was done in the ads of both the country to find out which
on imagery and tagline/logo, the Indian ads scored high on the 5 elements.
thought in America” where time is a constraint and people are bombarded with a
• On the other hand the imagery scores high in India because of large-scale
This can be attributed to the high context of Indian culture as compared to low
100
80
60
American
40 Indian
20
0
Headline Subhead Bodycopy Image Tagline/Logo
• Tagline and imagery was 100% in both countries but for different reasons. In
India it was because of large-scale illiteracy, which means greater role of images
and Logo so that the users can identify the product/brand. On the other hand
messages per day, which means that the communication with the consumer in
order to be effective has to be short precise and to the point. That why American
70
60
50
40
30 American
Indian
20
10
0
Expressive Direct Poetic
The analysis of the 3 variables of “speech acts” revealed that there was a
different types of “speech acts”. The analysis revealed that the US ads used the
expressive speech acts more often than did the Indian ads. The results indicate
that 65% of the US ads used the expressive speech acts while 45% of the Indian
• More use of Poetic Speech was found in Indian Ads because of its High Context
Culture.
When the variables “iconic image of women” in advertising was analyzed within
each country by the type of product, the results did not find any differences,
50
40
30
Ame rican
20
Indian
10
0
Ste re otypical Se x Obje cts Libe ral N e utral
TABLE 5
Iconic Image of Women US ads Indian Ads
4 (7%, n = 56)
45
40
35
30
25
20 American
15 Indian
10
5
0
Humour Comparative Emotional
Argument appeal
• American Ads seems to utilize humour and rational argument more as compared
to Indian ads.
personal care, childcare, insurance, banking and tax, excise department use scare
tactics.
It is important to analyze the values that are portrayed along with the product, and
how these connect with those ideologies relevant to the target group culture.
Collectivist cultures tend to emphasize being in good physical shape and time
spent with family and friends as their dominant values, whereas the notion of
freedom and personal time valued in individualist societies implies relaxation and
time spent by oneself. Ads of individuals dancing or doing sports are more
profess its slogan "I'm lovin' it." The slogan not only promotes the food, but a
themselves with music and relaxation, and offers an in-depth explanation of the
philosophy behind the new slogan: "You're immediately at the center of attention
that of time which is spent by oneself, for instance by listening to music with
McDonalds clearly lays more emphasis on family values and tries to promote
itself as a family restaurant in India where people can come and have a good
time. Hence the user imagery is that of families having fun time at
McDonalds. This is a result and reflection of the collective society that India
is.
• Brand awareness
• Promoting Goodwill
• Brand Recall
• Tackle competition
The reason why American ads focus more building brand image and goodwill as
• Saturation of American
• The marketers in America are now looking to increase the Share of Wallet
(SoW: wallet share is, it is the percentage of the customer's overall revenue and
profit potential that you are realizing.) among the current users as the market is
saturated. So the intention of the ads is to increase awareness and promote brand
Indian ads and have lesser ‘availability cues’ as compared to other elements such
etc.
• The motive is not Share of Wallet (SoW) but new customers and increasing
customer base.
• The focus is hence not on brand building through print ads but increase sales
revenue.
• The limited penetration on internet has not made it possible for it to be used for
online shopping on a large scale, which means that ads need to show availability
information cues as they often mention just the web address which provides the
American users with further information and also facilitates online shopping.
The research shows that there were significant differences in many aspects of
advertising elements and expressions in India and the US. However, the findings
also indicated that there were some similarities in certain aspects of advertising
expressions in both countries, which may have been because of either same
reasons or different reasons. For example, high use of imagery in both countries
because of different reasons in India and US. While in India it was due to large-
scale illiteracy in US it was due to the fact that message speed needs to be very
short.
categories like availability, website address etc. this was found across all types of
ads for different products and services. Indian ads scored very low in company
In Indian ads the second most important cue was availability while in the US ads
• American ads which use Low Context (LC) communication style are "expected
culture Indian ads will set the context and the setting and let the message evolve
without referring to the problem directly. Indian High context (HC) cultures ads
listener or reader's ability to grasp the meaning from the context. LC cultures
American ads tend to use a more direct, confrontational, and explicit approach to
ensure that the listener receives the message exactly as it was sent.
• The American ads lacked subheads, body-copy and scored very high on imagery
and tagline/logo. This is because the transparency is US ads are greater along with
the message speed and thus the prevalence of minimalist school of advertising. As
life is ‘fast’ in the US and Americans are exposed it greater number of messages
per day (247 according to most conservative estimates) the message speed has to
On the other hand Indian ads were rich in Headlines, subhead and body-copy
because the HC culture were a lot of information is given to the reader and give
the user maximum information. Indian ads have various layers to it. It is rich in
them as sex objects. Both the countries scored low on showing either a neutral or
reflection of the Indian society, which is male dominated and where male is
decision maker in purchase decision. Although even American ads showed a high
percentage of ads, which only had men in it, it was still lower than those
American ads, which showed only women. Family portrayal was higher in Indian
ads as compared to American ads which show that Indian ads had a collective
• Ads in India showed more children and cartoons whereas ads in America
showed more elderly because of the demographics of both nations. While India
according to studies the children in India play a very active role in buying
The demographics of India show that 0-14 years comprise 31.2% of India’s
population, 15- 25 year old comprises 30.8% of population. It is projected that the
population of India will remain ‘YOUNG’ till 2060. This justifies the use of
children cartoons etc in Indian ads. Since the population of America is ageing
factors:
writers as celebrities.
• Indian ads use more vibrant colours like red yellow green etc. as compared to
American ads. American ads use more darker colours black blue or dull colours
like grey. Use of vibrant colours in Indian ads can be attributed to the fact that
colours like red yellow green etc are auspicious colours and reflective of Indian
culture. American ads use more of black, as it is a symbol of power, authority and
• American ads rely more on rational arguments and humour along with
comparative arguments, whereas Indian ads rely more on emotional appeal and
HC Indian culture.
From a realistic point of view, the findings of this study provide useful insights
into the nature of advertising in Indian and the US over a period of time. The
similar between the two countries. From the point of view of international
communication that would appeal to or mirror the cultural principles and models
not only to international communicators but also to the larger host the public. The
findings of this study are especially applicable and timely in light if the fact that
now western and eastern culture has come into greater contact due to a
west and the east has created a need for an improved perceptive of international
promotional communication.
provides useful insights into how gender role norms are manifested in advertising
of the two cultures. Despite the differences in the level of portrayals, it is evident
Although considerable changes have taken place within both cultures in terms of
gender roles following the women’s liberation movement, the images of women
in advertising are not keeping pace with social changes. Comparatively, the
Indian advertisements are more conventional than their US counterparts. This can
be attributed to the fact that the women’s liberation movements were slow to
develop in India. This is also partly due to the fact that Indian culture is “high
power distance” meaning that power is more unequally distributed, roles of men
and women are more clearly distinguished and the pressure to maintain these
From a professional point of view the research tries to answer a question, which
analysis of advertising has also become significant in dealing with a recent debate
over outsourcing a service like advertising to other regions. It tries to answer the
question whether a service like advertising and advertising professional who are
successful localized advertising that would reflect the cultural values and norms
and advantageous not only to the international marketer (more useful and
effective in getting its message across) but also to the larger host society (its
The United States, China, And Germany, 2009 ABR & TLC Conference
Framework,
• Jake Harwood & Abhik Roy (1999), The Portrayal of Older Adults in
http://www.winadvisorygroup.com/High-contextLow-context.html
• http://en.wikipedia.org/wiki/High_context_culture