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Advised BP to send in the battery for repair or replacement, verified BP's shipp
ing address, created accessory RMA, informed BP of 5-7 business days TAT but not
including shipping and provided BP with the RMA NUMBER then transfer BP to ACC
ESSORY IVR (103095 / 106001) for instructions on how to send in the charger. Inf
ormed BP he can press 9 if he missed anything on the IVR instructions for him to
hear the recording again. BP agreed.
Advised BP to send in the battery for repair or replacement, verified BP's shipp
ing address, created accessory RMA, informed BP of 5-7 business days TAT but not
including shipping and provided BP with the RMA NUMBER then transfer BP to ACC
ESSORY IVR (103095 / 106001) for instructions on how to send in the charger. Inf
ormed BP she can press 9 if she missed anything on the IVR instructions for her
to hear the recording again. BP agreed.
==================================================
CHARGER ISSUE
_____________
1. Has the phone or charger been exposed to liquid? No
2. Is there any physical damage to the phone or charger? No
3. What color is the light on the charger? No Lights
4. Does the BP use a 3rd party charger? No
5. Are the wires exposed on the cord? No
6. Does the charger get hot when charging? No
7. Has the BP tried another outlet? Yes
8. What happened when they tried the other oulet? It still does not work
9. Has BP tried another battery? Yes
10. Has BP tried reseating the charger/cradle? Yes
Advised BP to send in the charger for repair or replacement, verified BP's shipp
ing address, created accessory RMA, informed BP of 5-7 business days TAT but not
including shipping and provided BP with the RMA NUMBER then transfer BP to ACC
ESSORY IVR (103095 / 106001) for instructions on how to send in the charger. Inf
ormed BP he can press 9 if he missed anything on the IVR instructions for him to
hear the recording again. BP agreed.
Advised BP to send in the charger for repair or replacement, verified BP's shipp
ing address, created accessory RMA, informed BP of 5-7 business days TAT but not
including shipping and provided BP with the RMA NUMBER then transfer BP to ACC
ESSORY IVR (103095 / 106001) for instructions on how to send in the charger. Inf
ormed BP she can press 9 if she missed anything on the IVR instructions for her
to hear the recording again. BP agreed.
==================================================
Advised BP to send in the phone for a "REFLASH", verified BP's shipping address,
created RMA, informed BP of 5-7 business days TAT but not including shipping an
d provided BP with the RMA NUMBER then transfer BP to IVR (103090 / 106001) for
instructions on how to send in the phone. Informed BP he/she can press 9 if he/s
he missed anything on the IVR instructions for him/her to hear the recording aga
in.
SAMSUNG RMA c/o RSI
1000 Klein Road Ste 200
Plano, Texas 75074
Informed BP of 5-10 business days TAT.
Informed BP to send the phone only. No accessories, batteries or SIM.
Told BP to write RMA number on at least 3 sides of the box.
Advised BP to use a shipping service that will provide tracking number and insur
ance because Samsung will not be responsible for shipping loss.
Advised BP that the phone will be reset to the original factory settings after t
he repair.
Confirmed the best contact info that we can call back and the best address where
we can send back the phone.
==================================================
1. Has the phone been exposed to liquid? No
2. Is there any phsyical damage to the phone? No
6. What carrier does the EU subscribe to? AT&T
9. Does the EU use 3rd party equipment? No
Advised BP to send in the phone for a repair, verified BP's shipping address, cr
eated RMA and provided BP with the RMA NUMBER then transfer BP to IVR (103090 /
106000) for instructions on how to send in the phone. Informed BP he can press 9
if he missed anything on the IVR instructions for him to hear the recording aga
in. Informed BP of the 5 to 10 business days turn around time time for the repai
r. Informed BP that the E-label will only be valid for 10 days.
Advised BP to send in the phone for a repair, verified BP's shipping address, cr
eated RMA and provided BP with the RMA NUMBER then transfer BP to IVR (103090 /
106000) for instructions on how to send in the phone. Informed BP she can press
9 if she missed anything on the IVR instructions for her to hear the recording a
gain. Informed BP of the 5 to 10 business days turn around time time for the rep
air. Informed BP that the E-label will only be valid for 10 days.
Advised BP to send in the phone for a repair and informed BP that his phone is a
lready OOW and there will be an initial charge of $70.36 and if there will be ad
ditional charges our repair center will give him a call, informed him of the cha
rges before proceeding with the repair. Informed BP of the 5 to 10 business days
turn around time for the repair. Informed BP that the E-label will only be vali
d for 10 days.
Advised BP to send in the phone for a repair and informed BP that her phone is a
lready OOW and there will be an initial charge of $70.36 and if there will be ad
ditional charges our repair center will give her a call, informed her of the cha
rges before proceeding with the repair. Informed BP of the 5 to 10 business days
turn around time for the repair. Informed BP that the E-label will only be vali
d for 10 days.
BP has no email so informed BP that he will shoulder the one way shipping of his
phone to our repair center. BP understood and agreed to send it in at his own e
xpense.
BP has no email so informed BP that she will shoulder the one way shipping of he
r phone to our repair center. BP understood and agreed to send it in at her own
expense.
==============================================================================56
22286962
LCD/SCREEN ISSUES
----------------- 5490353751476622 836
1. Is the BPs screen cracked? no
2. Has the BP dropped the phone? NO
3. Does the back light come on? yes
4. Is there a ink spot on the screen? no
5. Which LCD is not working? Outside LCD
6. Is the screen discolored? No
7. Does the Carrier LOGO appear when you turn on the phone? Yes
8. Is there lines on the screen? No
9. Is the screen issue intermittent? Yes
10. If you close and open the flip does the screen come back on? Yes 428
Advised BP to send in the phone for a repair, verified BP's shipping address, cr
eated RMA and provided BP with the RMA NUMBER then transfer BP to IVR (103090) f
or instructions on how to send in the phone. Informed BP he/she can press 9 if h
e/she missed anything on the IVR instructions for him/her to hear the recording
again.
Gave BP the address of the service center:
SAMSUNG RMA c/o RSI
1000 Klein Road Ste 200
Plano, Texas 75074
Informed BP of 5-10 business days TAT.
Informed BP to send the phone only. No accessories, batteries or SIM.
Told BP to write RMA number on at least 3 sides of the box.
Advised BP to use a shipping service that will provide tracking number and insur
ance because Samsung will not be responsible for shipping loss.
Advised BP that the phone will be reset to the original factory settings after t
he repair.
Confirmed the best contact info that we can call back and the best address where
we can send back the phone.
==============================================================================ab
553446gz
Referred BP to Sprint (1-888-788-4727)
Referred BP to Verizon (800-922-0204)
Referred BP to AT&T (1-800-331-0500) or (1-800-888-7600)
Referred BP to T-mobile (1-800-937-8997)
Referred BP to Great Call (1-800-733-6632)
Referred BP to MCI (1-800-254-8991)
Referred BP to Excel (1-877-392-3500)
Referred BP to Cellular One (1-800-934-3996)
Referred BP to Cenetennial Wireless 1-972-392-600
Referred BP to Cricket (1-800-274-2538) or 1-800-CRICKET
Referred BP to Alltel (1-800-635-0304)
Referred BP to Liberty (1-888-919-7692)
Referred BP to Quest wireless (1-800-223-3131)
Referred BP to Cincinnati Bell (1-888-391-3925)
Referred BP to Suncom (1-800-786-7378)
Referred BP to Pocket Communication (1-800-781-19-85)
Referred BP to UK support (1-0870-726-7864)
CANADIAN SERVICE PROVIDERS:
Referred BP to Canada Support 1-905-542-3837
Referred BP to Bell Mobility 1-800-667-0123
Referred BP to Rogers 1-800-565-6009
Referred BP to TELUS 1-877-253-2763
Referred BP to Hong Kong Support Number (852-2862-6001)
Referred BP to Korean Support 1-8202-1588-3366
Referred BP to US Cellular (1-888-944-9402)
Referred BP to Great Call (1-800-733-6632) for Jitterbug 108374
Referred BP to Motorola (1-888-863-8768)
Referred BP to Cool Wireless Inc (7183047673)
Referred BP to METRO PCS (1-888-863-8768)
Referred BP to NOKIA (1-888-668-4228)
Referred BP to Revol Wireless (1-866-678-0266)
Referred BP to China Customer Support (010-951-6900)
Referred BP to MCI (1-800-254-8991)
Referred BP to DISNEY MOBILE CUSTOMER CARE NUMBER (1-888-879-0611)
Referred BP to HELIO (1-800-435-4675)
Referred BP to UPS (1-800-742-5877)
Referred BP to MOJO Wireless (1-866-678-0266)
Referred BP to Plantronics (JABRA) 1-800-544-4660
Referred BP to Sony Erickson 1-866-837-7290
Referred BP to Sanyo 1-800-726-9670
Referred BP to LG Mobile 1-800-793-8896
Referred BP to Microsoft 1-800-642-7676
Referred BP to PALM 1-800-881-7256
Referred BP to Nextel Mobile 1-888-226-7212
Referred BP to STI Mobile 1-800-784-6099
Referred BP to SHARP 1-800-237-4277 / 1-800-BE-SHARP (237-4277)
Referred BP to Page Plus 1-800-550-2436
Referred BP to TELENAV 1-888-353-6284
Referred BP to Blackberry 1-888-519-7465
Refer BP to Hewlett Packard 1-800-474-6836
Referred to Virgin Mobile (1-800-209-4444)
Page plus (800) 550-2436
Referred to FEDEX (1.800.GoFedEx or 1.800.463.3339)
Informed BP of Samsung Customer Care Number (1-888-987-4357) or (1-800-726-7864)
Transferred BP to Phone Repair Status 122460
Transferred BP to Level 2 (9-1-888-480-5670)
OPEN only until 9:45am Manila on weekdays & 5:45am Manila on Saturdays.
Transferred BP to RMA Payment Dept. (122463)
Transferred BP to Accessory Sales Dept. 1-800-757-0280
Transferred BP to Accessory RMA Dept. 122464
Transferred BP to Escalation Dept. (9-1-888-480-5672)
Transferred BP to Spanish Queue 122459
Transferred BP to ECR (1-888-444-7949)
Transferred BP to Level 3 (1-888-614-0897)
-advised BP to fax the POP to FAX Number 469-241-4774
Rebate customer care # 1-888-709-7079
Samsung Public Relations Dept. 108375
Product Liability (ECR) 108374
MONDI call transfer to L3 1-877-741-9955
>>> Technical - WiMax - (BP's concern)
Referred BP to page plus (800) 550-2436
Referred BP to TracFone 1-800-867-7183
Referred BP to Straight Talk 1-877-430-CELL (2355)
Referred BP to Intellus 1-877-974-1500
Referred to Viaero Wireless 1-877-484-2376
Referred BP to -NTELOS = 1-877-468-3567
Referred to UPS Support 1-800-333-7400 / 1-800-PICK-UPS (742-5877)
Accessory Rebate Link
https://securetrack.rebatetrack.com/promocenter/sta/track.html
-transfer BP to Headset Rebate Dept. (1-888-709-7079)
IT Dept. 315911
==============================================================================11
0363072 TC Vince save ko daw
PHONE / BATTERY / CHARGER ISSUE
_______________________________
-instructed BP to go to his/her service provider and ask them to try another bat
tery and charger for his/her phone just to isolate that the issue is either the
phone, the battery, or the charger and call us back so we can further help him/h
er. BP agreed to do as instructed.
===================================================
Informed BP that it is a power saving feature of the phone and there is no confi
gurable option to change it. The issue is solved.
===================================================
Advised BP to call back, if at all possible using another phone, and provide us
with the IMEI/ESN number of the phone so we can further help her/him. Instructed
BP how to get the IMEI/ESN number of the phone. BP agreed to call back.
Advised BP to call back and provide us with the IMEI/ESN number of the phone so
we can further help her/him. Instructed BP how to get the IMEI/ESN number of the
phone. BP agreed to call back.
Advised BP to call back, if at all possible using another phone, so we can furth
er help her/him. BP agreed to call back.
=================================================== 117630107 Mkulet na BP with
Angge
NON-SUPPORTED PRODUCT
_____________________
Advised BP to contact his/her service provider or the place of purchase for furt
her help with his/her phone because it's not in our database or the IMEI/ESN is
invalid.
=================================================== 9737424747
HEADSET
Is there any physical damage to the headset? No
Is the headset exposed to any type of liquid? No
Has the headset been dropped accidentally? No
Advised BP to send in the headset for repair or replacement, verified BP's shipp
ing address, created accessory RMA and provided BP with the RMA NUMBER then tran
sfer BP to ACCESSORY IVR (103095) for instructions on how to send in the headset
. Informed BP he/she can press 9 if he/she missed anything on the IVR instructio
ns for him/her to hear the recording again. Advised BP to send in a copy of the
POP and everything that came in the box with the headset. BP agreed.
======================================================
BLUETOOTH CONNECTION:
____________________
Inform BP that there is always an issue of compatibility, that means his/her Sam
sung phone may or may not be compatible with the motorola phone but assured BP t
hat we will try to connect or pair the two.
===================================================
C417 cannot connect to other phones through BLUETOOTH:
Informed BP that his/her phone does not have the "object push profile" capabilit
y and it cannot be connected or paired with other phones through bluetooth. The
bluetooth feature of the phone can only be used with the hands free purposes or
the car kit. BP understood.
===================================================
BP will not provide agent with any personal information even if agent offered th
e creation of profile twice.
BP refused to provide agent with any personal information even if agent offered
the creation of profile twice.
BP cannot provide agent with the phone model even if agent asked for it.
===================================================RMA000281515
Phone Lock/Device LOck Issue
Instructed BP to press "00000000" but it didn"t solve the issue.
-Advised BP we can do a Custom Reset on the phone and informed BP that it will r
eset the phone to the original factory default settings and all user data will b
e permanently erased including pictures, video, music, messages, contacts, and d
ownloaded applications stored on the phone s memory only. BP agreed to do the rese
t. Instructed BP to remove the SIM card from the phone, put back the battery in
then turn on the phone. BP said there is a message "Insert SIM." Advised BP to i
gnore it.
Instructed BP to press *2767*2878# but it didn't solve the issue.
and BP got the message "Unsupported Characters"
-Advised BP we can do a Full Reset on the phone and informed BP that it will res
et the phone to the original factory default settings and all user data will be
permanently erased including pictures, video, music, messages, contacts, and dow
nloaded applications stored on the phone s memory only. BP agreed to do the reset.
Instructed BP to remove the SIM card from the phone, put back the battery in th
en turn on the phone. BP said there is a message "Insert SIM." Advised BP to ign
ore it.
Instructed BP to press *2767*3855# but it didn't solve the issue.
-Advised BP to send in the phone for a reflash or go to his/her service provider
to have a reflash on the phone. BP agreed.
===============================
CAMERA RESET
-advised BP we can try a camera reset. Instructed BP to press *2767*226372#
=============================================================
Phone Lock/Device LOck Issue for CDMA PHONES
Advised BP to try 0000 but it didn't work.
Advised BP to try the last 4-digits of his/her phone number but it also didn't w
ork.
Advised BP to try and the issue is solved.
Advised BP to try but also it didn't work. Advised BP to send in the phone for a
reflash or take the phone to the service provider and have it reflashed. Also a
dvised BP that if the phone is insured take it to the insurance company and tehy
will also replaced the phone. BP said he will take it to the service provider.
=============================================================
Offered BP a HARD RESET for the BLACKJACK phone and informed BP that it will res
et the phone to the original factory default settings and all user data will be
permanently erased including pictures, video, music, messages, contacts, and dow
nloaded applications stored on the phone s memory only. BP agreed to do the reset.
-Instructed BP to turn off the phone and remove the SIM card, and attached the b
attery again but don't turn on the phone
-instructed BP to press and hold the power button together with the "up" navigat
ional button
-the phone asked if BP wants to continue with the reboot, if yes press 1
-instructed BP to press 1
-phone ask if BP wants to lose all data saved on the phone, press "Y" for yes or
"N" for no. BP said yes.
-Instructed BP to press "Y"
-the phone reboots by itself
-when the screen shows invalid SIM or Missing SIM, instructed BP to turn off the
phone, insert the SIM card and the battery then turn the phone on
-the phone is reset
-the issue is solved
=============================================================
MANUAL
-informed BP that Samsung supports the Going Green Project and the Save the Eart
h Movement that's why we don't provide a hard copy of the manual since we are tr
ying to minimize the cuting down of trees. Advised BP to download the manual fro
m samsung.com. BP understood.
=============================================================
NCK SPIEL
-informed BP that we don't have the NCK (Network Control Key)for his phone and o
nly AT&T can give it to him and they don't share that even with Samsung. BP aske
d why did AT&T refer him to Samsung? Agent advised BP to put agent on hold then
call AT&T and have a conference call so agent can inform AT&T that we don't have
the NCK for his phone.BP did as instructed, placed agent on hold then called up
AT&T.
-when BP got back on the line
=============================================================
SGH-I907 - EPIX Notification Fix Installation Help Guide
The Samsung SGH-I907, known as the EPIX, supports multiple methods of notificati
ons for events through visual and audio alerts. By implementing power saving tec
hniques, a side effect that disables audio alerts was noticed. Samsung has devel
oped a software patch which will now enable the EPIX to provide audible notifica
tions alerts for your emails when the device enters an unattended power saving m
ode.
Note: A previously established PC connection is required to apply the update to
the mobile phone using the below instructions.
* Downloading the Patch
* For ActiveSync
* For Windows Mobile Device Center
* On The EPIX
Downloading the Patch
Click here to be taken to the Software download page. If the link does not work,
it may be obtained through the below process.
* To obtain the fix, please visit www.samsung.com/download
* Click search by model number and enter EPIX
* Click on the Software tab
* When downloading the file from the website choose "Save as".
* Save the file to your Desktop for easy navigation.
For ActiveSync
1. Start an ActiveSync session and click on Explore
2. Find the file EPIX_Notification_Patch.cab saved to your Desktop
3. Click and drag the cab file into the Mobile Device / My Documents folder
For Windows Mobile Device Center
1. Start a Windows Mobile Device Center session, go to File Management and cl
ick on Browse the content of your device.
2. Find the file EPIX_Notification_Patch.cab saved to your Desktop
3. Click and drag the cab file into the Mobile Device / My Documents folder
On The EPIX
1. On the EPIX, select Start
2. Select Programs
3. Select Applications
4. Select File Explorer
5. Select Applications
6. Locate the file named EPIX_Notification_Patch.cab and select it.
7. Select Ok to restart your device.
Note: This patch will need to be re-installed whenever completing a hard reset.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
How Do I Delete Previously Rejected Phone Numbers On My SGH-a707?
_________________________________________________________________
To delete previously rejected phone numbers follow the steps below:
While in standby mode, press the left soft key for Menu
Select Settings
Select Call Settings (5)
Select All Calls (1)
Select Auto Reject (3)
Highlight Auto Reject List, using the navigation keys
Press the center navigation key to view the Auto Reject List
Highlight the phone number to delete, using the navigation keys
Press the left soft key for Options
Select Delete (4) to delete the phone number from the Auto Reject List
=============================================================
How Do Pair My SGH-a707 WIth A Bluetooth Device?
To pair the SGH-a707 handset with your Bluetooth Device, follow the steps below:
Instructed BP to press and hold the multi-function button of the headset for 8-1
0seconds until the light was a solid blue.
While in standby mode, press the left soft key for Menu
Select Settings (9)
Select Connectivity (6)
Select Bluetooth (1)
Select My Devices (2)
Search for the Bluetooth device by pressing the left soft key for Select
Press the left soft key for Yes to Activate Bluetooth & start the search
Highlight, using the navigation keys, the desired Bluetooth Device and press the
left soft key for Select
Enter Pin "0000" press left soft key for OK, you will get a brief message statin
g connecting followed by connected
After being connected you will return to the "My Devices" screen
=============================================================
Informed BP that Samsung has certified and highly trained technicians who perfor
m the following process for every device that enters our repair facility regardl
ess of the repair:
1) phone is evaluated by technician
2) phone is triaged
3) phone is evaluated by a technical supervisor
4) phone goes through quality assurance check
=============================================================
Here are the instructions on how to fine the user manuals.
Go to www.samsung.com
Click on SKIP
Click on CONSUMER( TOP of the Page)
Click on MOBILE PHONE
Click on PRODUCT FINDER (on the LEFT side of the page)
Click on FAQ's/ KNOWLEDGE BASE ( on the RIGHT side of the page)
*** If you get a POP-UP BLOCKER, please allow the TEMP Block***
Click on USER MANUAL (all the manuals for that SP will pull up)
============================================================
RMA / ACCESSORY
1. In regards to Verification: Obtain and Verify the Business Partner Informa
tion, you are now also required to ask if you are speaking with an actual custom
er, service provider, or dealer. (15 points)
2. If dealer request to create an RMA, please make sure that you are referring
them to the appropriate website: service.samsungwireless.com
If the dealer is needing to place an accessory order, please make sure that
you are referring them to: samsungwireless.com/dealer
=============================================================
Advised BP that there is always the issue of compatibility and his/her Samsung p
hone may or may not work with his/her motorola bluetooth headset but assured BP
that we will try to connect or pair the two.
Bluetooth WEP 200
Help BP with the steps below:
How Do I Set The WEP200 To Discoverable Mode?
-Ensure that the headset is off.
-Press and hold the Multi-Function button until the indicator light turns on sol
id blue (approximately 8 seconds).
-On the phone go to menu then settings then bluetooth.
-Turn on the Bluetooth feature of the phone.
-Go to search for my devices or other devices.
-Search for new device by pressing the left soft key for Select
-Highlight, using navigation keys, the desired Bluetooth device and press the le
ft soft key for Select
-Enter Pin "0000" press left soft key for OK, you will get a brief message stati
ng connecting
-After being connected you will return to the "My Device" screen
-The light on the bluetooth headset will blink as it is discovered by the phone.
-The headset is now paired or bonded with the phone.
================================================================================
======
BATTERRY / CHARGER ISSUES
Advised BP to go to the nearest service provider store and ask them to try anoth
er battery/charger for his/her phone. If the battery/charger does not work, then
the problem is the battery/charger. If it works, then the problem is the phone
itself. Advised BP to call back once the problem is established so we can provid
e him/her with further help. BP agreed.
=========================================================================
ACTIVE SYNCH
BP has admin rights to his pc. BP has downloaded the PC Studio software from sam
sung website/ the cd that came in with the phone.
BP has the Windows XP operating system on his pc.
BP has connected his phone to the pc with a USB data cable.
BP has security/anti-virus on his pc and has disabled it.
Helped BP to synch again. BP still encountered the same issue.
Transferred BP to Level 2 for further help.
-agent 321466
_____________________________________
BP has not downloaded the PC Studio software. Helped BP to download the software
from samsung.com.
Instructed BP to run the program after installing it and he will be given some i
nstructions including when to connect the phone to the pc using the USB data cab
le and after that he/she can transfer whatever it is that he/she wants from the
pc to the phone or vice-versa. The issue is solved.
=============================================================
VOICEMAIL
For assistance with voice mail,referred BP to Service Provider, to request for v
oicemail settings and activation.
=============================================================
NON-US PHONES/HANDSET
Informed BP that we only support US-made phones/handsets and gave BP the support
contact number of the country where his/her phone is manufactured for further h
elp.
=============================================================
Connecting the USB data cable AFTER installing the drivers.
You have to enable the USB Mass Storage profile on the phone in order for the co
mputer to recognize the device. In order to do so, you would:
From the stand-by screen, go to Menu
Select Tools (9)
Select Mass Storage (1)
Select Connect to PC (1)
Now you are free to browse your phones file manager from your My Computer window
that should display as "Removable Disk"
=================================================================
How to transfer Pictures to my phone?
Select Menu
Select Tools (9)
Select Mass Storage (1)
Select Connect to PC (1)
Once connection is established
Open My Computer and browse into removable storage drive
Copy .jpg files from PC to the DCIM\100SSMED folder
=================================================================
To transfer pictures from my phone to PC:
While in standby mode, press the Menu/OK button
Select Tools (9)
Select Mass Storage (1)
Select Connect to PC (1)
Connect the USB cable to both the PC & handset
The handset display will show "Connected to PC Calls Disabled"
Either select "Open folder to view files" on the Removable Disk pop-up window or
Open My Computer and browse in the removable storage drive
Copy .jpg files from the DCIM\100SSMED folder, on the handset
Paste the .jpg files into desired location on the PC
Disconnect the USB cable from both the handset & PC
================================================================
To transfer MUSIC files from my PC to my phone:
While in standby mode, connect the Samsung USB cable, included with the phone, t
o both the phone and the PC
Press the Menu / OK button
Select Tools (9)
Select Mass Storage (1)
Select Connect to PC (1). The phone display will now show Connected to PC and Calls
Disabled .
Select the new phone removable media drive, located on the PC taskbar
Cut or Copy the music files from the PC
Paste the music files into the phone Media folder
Disconnect the Samsung USB cable from both the phone and the PC
The handset will only support the audio playback of MP3, AAC or AACplus file typ
es. The video formats that are compatible are 3GP, 3GPPI, and AVI. These files s
hould be placed in to the Media folder using the USB Mass Storage browsing capab
ility.
If you get a call regarding this please consult your mentors for help.
================================================================================
==
If you encounter a BP asking what a "whisper mode" is, particularly for the A707
, it increases the microphone sensitivity, so that bp does not have to speak lou
der just to be heard by the person on the other line.
How to turn this on-During a call, press OPTIONS key and select WHISPER MODE on.
================================================================================
=
BP's Phone was LOST:
Advised BP to file a report to the local police.
Advised BP to contact SP to suspend or stop the service of the phone to protect
himself / herself against unauthorized use of the phone.
================================================================================
=
PHONES FOR THE BLINDS
---------------------
1. Cingular - SGH-p207
2. Sprint - SPH-a660
-a740
-a760
-a800 with speech dictation for SMS
-a840
3. Verizon - SCH-a650
================================================================================
=
This feature is part of the operating system of the phone and there are no confi
gurable options to disable it.
================================================================================
=======
Gave BP website for DST update http://www.microsoft.com/windowsmobile/downloads/
eula_daylightsavings_1033.mspx
===============================================================
BP cannot Transfer MP3 from PC to phone.
has pc studio from web.
bought originally from cingular.
win xp.
has phone hooked up to PC.
open pc studio. it's not connected.
changed usb connectivity to PC Studio. bluetooth is off. get back to idle scre
en.
it's "connected".
click "transfer files'.
bp found files. they're mp4.
MP3, WAV, MMF. SMAF, AAC, MIDI and WMA will work on the phone.
after getting the right format, click on it, click "to phone", click "music", cl
ick "ok".
could also use windows media player.
===========================================================
what to download for synching phone to PC.
samsungusa.com- click on 5th option for sw. click to download 3.1. finish downlo
ad and then restart computer. informed bp that he should restart the computer a
nd finish extraction of the sw. informed bp that he should run the program.
bp may call back for further assistance if neccessary.
============================================================
BP wants to synch with Exchange Server.
BP cannot install Roots Certificate.
Informed BP he would need to use File Explorer.
BP installed Certificate.
================================================================================
===
BP called in because any files in the memory card cannot be added in the playlis
t. When BP tried to add a particular song on the playlist the song was grayed ou
t, when BP goes to My Stuff BP can't go directly to folder.
Resolution:Told bp that he/she has to transfer the files to music folder to be r
econized by phone
================================================================================
=============================================================================
BP is trying to do the roaming update and does not have the companion CD with th
e modem drivers.
Resolution:We do not have those drivers, they are on the companion CD, referred
BP to SP
================================================================================
================================
To format a memory card, using a PC, follow the steps below:
1. Make sure both the PC and monitor are turned on
2. Right click the mouse on Start
3. Left click the mouse on Explore
4. Insert the memory card into the memory card adaptor
5. Insert the memory card adaptor into the memory card reader
6. Connect the memory card reader to the PC s USB port
7. You will see a new Removable Disk drive appear, this would be the memory c
ard
8. Right click the mouse on the new Removable Disk drive
9. Left click the mouse on Format
10. Left click the mouse on Start
11. Left click OK to start formatting the memory card
================================================================================
============
How to format SD CARD on a930 phone.
Press menu using navigation keys,highlight tools and settings
Pressmemory,then press card memory
Press right soft key for Options
Format Card is highlighted,press Ok
Highlight yes and press Ok to format micro sd card.
Card was formatted.
================================================================================
How to activate underscore option to A707?
Go to CREATE MESSAGES, then scroll it down
press left soft key for OPTIONS,
then select TEXT INPUT METHOD,
select SYMBOLS, and number 8 for underscore.
================================================================================
Here are some tips on how to use PC STUDIO ...
IF THE BP WANTS TO:
1. Use phone as a modem - click on NETWORKING WIZZARD icon,
right click mouse and select MANAGE INTERNET CONNECTION.
2. To create ringtones (mp3)- shorten or edit -click on SOUND EDITOR icon.
3. To transfer files - click on PHONE EXPLORER icon.
4. To manage contacts ( back up phonebook)- click on PHONE EDITOR icon.
5. To edit pictures - click on IMAGE EDITOR icon.
6. To create MMS or picture messages - click on MMS COMPOSER icon.
================================================================================
Answers to FAQs
PRL (Preferred Roaming List)
General Information
1. Why do I need to perform this update on my wireless phone?
2. What are the steps I need to take to complete this update?
3. What if the update fails to complete successfully?
4. What benefits will this update provide?
5. How often do I need to perform this update?
6. How much will this *228 call cost me?
7. When can I perform this update?
General Information
1. Why do I need to perform this update on my wireless phone?
By performing this update your phone will stay on the Verizon Wireless network a
nd/or digital service whenever possible. Also, for most price plans after 2/1/20
02 the phone roam indicator will turn off/on in accordance to the price plan you
have chosen.
2. What are the steps I need to take to complete this update?
The following are the steps you need to take to complete the update:
1. Power on your Verizon Wireless phone.
2. Dial *228 from your home digital coverage area, followed by the SEND
key.
3. When prompted, press option #2, to update your phones roaming capabil
ities (This process may take up to 2 minutes).
4. Once completed, a confirmation message will be played, and a message
will display on the phone screen.
3. What if the update fails to complete successfully?
If for some reason the update does not complete successfully, please try again a
t a later time. If the problem persists, your phone may not be capable of this u
pdate process.
4. What benefits will this update provide?
Benefits of this update may include:
Roaming indicator will reflect the price plan you have chosen (available on most
price plans after 2/1/2002).
5. How often do I need to perform this update?
This update should be performed every three months, and/or after changing price
plans.
6. How much will this *228 call cost me?
This call is offered FREE of airtime charges from Verizon Wireless.
7. When can I perform this update?
You may perform this update at your convenience. This FREE software update is av
ailable to you 24 hours a day, seven days a week!
================================================================================
===
Bluetooth Device for SGH-T429
Hands Free Car Kit HKT100BDEG/XAR
SBH100
WEP150
WEP170
WEP180
WEP200
WEP410
Scala500
==================================================-
"There's no point in living if you can't feel alive!"
Mizpah,
Daddy "A"
Ariel A. Barcarlos
Level 2 Agent / Samsung STA
Harte-Hanks l TELUS International Phils.
4F Market! Market!
Fort Bonifacio, Taguig City
Mobile: +63(906)5216930
E-Mail: Ariel Barcarlos/MAN/HarteHanksInc
E-Mail: daddyayie@hotmail.com
=================================================-
How Do I Delete Previously Rejected Phone Numbers On My SGH-a707?
To delete previously rejected phone numbers follow the steps below:
While in standby mode, press the left soft key for Menu
Select Settings
Select Call Settings (5)
Select All Calls (1)
Select Auto Reject (3)
Highlight Auto Reject List, using the navigation keys
Press the center navigation key to view the Auto Reject List
Highlight the phone number to delete, using the navigation keys
Press the left soft key for Options
Select Delete (4) to delete the phone number from the Auto Reject List
=================================================-
T-MOBILE ADDRESS BOOK ACCESS:
TAB supported handsets:
SGH-t629 Software version T629UVFL2
SGH-t409
SGH-t429
SGH-t219s
SGH-t729
All handsets moving forward will support TAB
T-Mobile Address Book troubleshooting and support is handled by T-Mobile.
The T-Mobile Address Book is a service being offered free of charge to T-Mobile
customers for them to be able to upload their contacts to the network server. Al
so known as Network Address Book, however T-Mobile is branding the service as T-
Mobile Address Book.
The T-Mobile Address Book, or TAB, allows the customer to change contacts online
, or choose which contacts are downloaded to the phone, or which contacts are on
ly stored on the T-Mobile server. The service also allows the ability to import
Outlook contacts after exporting them in CSV (Comma Separated Values) and upload
ing them to the server.
==================================================-
HOW TO GET THE MAC ADDRESS AND OTHER INFO FROM THE SCH-I760 PHONE:
With the slider open:
At the home screen press #4357*
With the slider closed:
At the home screen press the talk button
Press #4357*
This will bring you to the Device Information screen. Here you will be able to f
ind the following information:
PDA Version:
Browser Info:
Language:
Battery:
Bluetooth:
S/W Version:
MAC Address:
Wi-Fi
S/W Version:
MAC Address:
Phone Version:
Phone Number:
System ID:
Channel:
ESN:
PRL / ERI:
Technology:
Network:
Device Capabilities:
==========================================================================
BP can use mp3 as ringtone that he downloaded on the phone provided:
it has to be under 60secs
under 600kb
and at 128kbps only
==========================================================================
Verizon SCH-u740 No Wallpaper On Front LCD
The front LCD on the SCH-u740 phone will not show the selected wallpaper when se
t to display the clock in analog mode. In order to resolve this issue, please ha
ve the customer follow these steps:
Press 'Menu (OK)'
Choose 'Settings & Tools'
Choose 'Display Settings' (5)
Choose 'Clock Format' (7)
Choose 'Front Clock' (2)
Choose either 'Off', or 'Digital'
====================================================
To use SIM or PHONE MEMORY on a707, a717, a727
______________________________________________
>menu > setting > application > address book > view contacts from phone or sim m
emory > click left soft key to save the changes
====================================================
BP called in asking to be transferred to Level 3.
====================================================
How Do I Access My Verizon Wireless Voice Mail From An Alternate Phone?
To access the voicemail for your Verizon Wireless account from an alternate tele
phone,
Dial your cellphone's number
DURING your greeting to callers, press the pound (#) key.
Enter your passcode and press # again.
=============================
How Do I Access My T-Mobile Voice Mail From An Alternate Phone?
To access the voicemail for your T-Mobile account from an alternate telephone,
Dial your cellphone's number
DURING your greeting to callers, press the Star (*) key.
Enter your passcode and press # again.
=============================
How Do I Access My Sprint Voice Mail From An Alternate Phone?
To access the voicemail for your Sprint account from an alternate telephone,
Dial your cellphone's number
DURING the greeting to callers, press the pound (#) key.
Enter your 10 digit cellular phone number and press #
Enter your passcode and press # again.
=============================
How Do I Access My at&t Voice Mail From An Alternate Phone?
To access the voicemail for your at&t account from an alternate telephone,
Dial your cellphone's number
DURING your greeting to callers, press the Star (*) key.
Enter your passcode and press # again.
=====================================================
The calendar on the phone is showing March 4 but the day is Monday and it's not
the correct day. BP is asking how to fix the problem.
-informed BP that the problem is being looked into and as of right now there is
no current resolution. Advised BP to visit samsung.com from time to time for any
update with regards to his concerns. BP agreed.
=====================================================
Dear SIR:
I had a BP yesterday, 10 March 2008, with problems setting hisher calendar on th
e SGH-i607. His personal informations are below:
BP's name: Ronald Nass
BP Number: 109937921
Phone Number:6193414618
Phone Model:SGH-i607
email:rj001@san.rr.com
Concern: BP called in because of problem with setting the date on his phone.