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bringing compassion and humanity to work, and also to Multiple Intelligence theory
which illustrates and measures the range of capabilities people possess, and the
fact that everybody has a value.
The EQ concept argues that IQ, or conventional intelligence, is too narrow; that
there are wider areas of emotional intelligence that dictate and enable how
successful we are. Success requires more than IQ (Intelligence Quotient), which
has tended to be the traditional measure of intelligence, ignoring eseential
behavioural and character elements. We've all met people who are academically
brilliant and yet are socially and inter-personally inept. And we know that
despite possessing a high IQ rating, success does not automatically follow.
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Know when you are thinking negatively
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Know when your self-talk is helpful
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Know when you are becoming angry
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Know how you are interpreting events
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Know what senses you are currently using
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Know how to communicate accurately what you experience
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Know the moments your mood shifts
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Know when you are becoming defensive
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Know the impact your behavior has on others
SKILLS ASSESSMENT
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Do you recognize your feelings and emotions as they happen?
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Are you aware of how others perceive you?
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How do you act when you are defensive?
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Are you aware of how you speak to yourself?
The capacity to soothe oneself, to shake off rampant anxiety, gloom, despair, or
irritability. The ability to be able to keep an emotional perspective.
SKILL INDICATORS
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Able to identify shifts in physiological arousal
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Be able to relax in pressure situations
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Act productively in anxiety-arousing situations
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Calm oneself quickly when angry
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Associate different physiological cues with different emotional states
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Use self-talk to affect emotional states
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Communicate feelings effectively
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Reflect on negative feelings without being distressed
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Stay calm when you are the target of anger from others
SKILLS ASSESSMENT
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Do you use anger productively?
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Can you manage your anxiety in times of change?
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Can you put yourself in a good mood?
3 . MOTIVATING YOURSELF
SKILL INDICATORS
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Able to "gear up" at will
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Able to regroup quickly after a setback
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Able to complete long-term tasks in designated time frames
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Able to produce high energy in the context of low-enjoyment work
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Able to change and stop ineffective habits
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Able to develop new and productive patterns of behavior
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Able to follow through words with actions
SKILLS ASSESSMENT
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Are you persistent?
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Do setbacks set you back?
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Can you psyche yourself up?
4 . EMPATHY
SKILL INDICATORS
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Work out conflicts
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Build consensus
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Mediate conflict between others
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Exhibit effective interpersonal communication skills
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Articulate the thoughts of a group
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Able to influence others, directly or indirectly
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Build trust
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Build support teams
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Make others feel good
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Sought out by others for advice and support
SKILLS ASSESSMENT
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Is it easy for you to resolve conflict?
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How well do you give criticism?
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Are you a good listener?
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Do you frequently praise people?
Being aware of other people's feelings and emotions; being able to listen to
their feelings; being able to help others deal with their feelings and emotions
in productive ways and assist them in increasing their awareness about their own
impact on others.
SKILL INDICATORS
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Able to accurately reflect back to others the feelings they are experiencing
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Stay calm in the presence of others' distressful emotions
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Recognize when others are distressed
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Able to help others manage their emotions
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Be perceived by others as being empathic
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Able to engage in intimate conversations with others
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Able to manage group emotions
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Detect incongruence between others' emotions and their behavior
SKILLS ASSESSMENT
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Are you skillful in managing the emotions of others?
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How do you know when your boss is angry, sad, anxious?
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Can you manage an angry group?
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Are you comfortable with your feelings?