Index

See also the List of Examples (pp. xvi-xix) and glossary of terms (Appendix
Q).

A
Active vs. passive verbs 261, 299
Agenda
meetings 146, 411
oral presentations 274, 275
Alternative designs 404
Alternatives matrix 71, 72
Analysis, in testing record 87
APA source documentation 269, 397
Appendices
in final reports 247
in progress reports 235
Attachments to emails 192, 201
Audience 179

B
Bill of materials (BOM) 110, 405
Brainstorming 64, 405
clustering ideas 68
example list of ideas 66
facilitator guidelines 65
ground rules 65
Bullet lists 208
consistency when using 285
in presentation slides 284

C
Case studies
curbside mailbox 43
electronic kiosk interface 218
filing system 10
Grip&sip 66, 72
highchair footrest 48
one-handed food cutting 32
paper shredder 48
seat back storage 38
wheelchair softball 32
Clarity
paragraphs 252
sentences 258

419
 Client communication
email 192
initial interview 24, 190
meetings 193
telephone 191
Client interview summary 321
Clustering
lists of brainstorming ideas 68
Communication square 178
Competitive product 32, 406
Conceptual design 6, 109, 406
Conciseness 260
figure labels 211
poster text 298
progress reports 236
sentences 261
slide text 284
table headings 207
Conclusions
final reports 247
oral presentations 279
progress reports 234
testing record 88
Conducting meetings 145
Constraints 54, 406, 414
compared to requirements 55
defined 52

D
Decision matrix 91, 406
Defects, latent 107
Demographics
in user interviews 36, 41, 77, 407
Design and communication compared 8, 177
Design limitations 246, 373
Design process 5, 407
recursive 6, 48, 61
Design review 101, 407
Detailed design 7, 110, 407
Document design 206
Documenting sources 268
APA style 375
MLA style 401
parenthetical citations 270

420
E
Email 197
client communication 192
guidelines 198
tone 200
Engineering release 408
Essays
EDC I 310
EDC II 315
format 319
Ethics
and the testing record 85
in design 114
Executive summary 243
examples 365
Expert interview 45, 93
sample guide 335
sample summary of results 337

F
Failure modes 409
Figures 210
examples 212, 213, 214
Final reports
planning 240
structure and content 240
FMEA 95, 409
Focusing assumptions
in mission statements 53
Fonts
in poster presentations 299
in presentation slides 284
written documents 210

G
Gantt chart 169, 410
Generating alternatives 63, 70, 404
Google Scholar® 28
Grants, acknowledging 243, 247
Graphs 214

H
Headings 207
Here 160

I
Instructions 221

421
 audience 222
dangers 223, 224, 226
illustrations 226
organization 223
purpose 222
revising 226
Interviewing
clients 24, 321
experts 45, 93, 335, 337
users about their needs 35
Introductions
analytical essay 312
client interview guide 25
expert interview guide 47
final report 244, 369
instructions 224
persuasive essay 316
progress report 232
user interview guide 36

L
Latent defects 107, 411
Leadership 137
Learning goals 8
communication 10
design 9
teamwork and project management 9
Limitations
testing record 88
Limitations, Design 373
Limitations, final report 246
Lists
bullet 208
numbered 208

M
Margins, in documents 206
Matrix
alternatives 71, 72
decision 91
Meetings
agenda 146, 411
conducting the meeting 149
minutes 151
participation guidelines 151
with instructors 153

422
Methodology, in testing record 86
Mission statement 53, 411
definition 51
focusing assumptions in 53
in presentation slides 284
in project definition 61, 414
solution-independence 53
MLA source documentation 269, 401
parenthetical citation 271
references 270
Mockup 412
Mockups
for user testing 72
role of the shop professionals in building 73
Model product 32, 412

O
Observing users 40, 325, 329
Online sources
evaluating credibility 31
search methods 30
Online sources, research using 28

P
Parallel structure 208, 222, 285
Parenthetical source citations 270
Passive vs. active verbs 261, 299
Peer review 144
Performance testing 79, 353
reporting on 83, 86
sample guide 80
sample report on results 353
Performance testing report 353
Poster presentations 295
examples 303
poster design 296
preparing the presentation 300
Presentations
oral design presentations 273
poster presentations 295
Primary users 55
Print sources
research using 27
Progress reports 229, 375
editing 236
examples 375

423
 organizing 231
planning 230
Project definition
development of 61
format 60
Project deliverables 54
Project folder 155
contents 156
Project scheduling 165
Prototype
in final presentations 290
in poster presentations 302

R
RAM chart 166
for planning project tasks 168
for planning team writing 160
Redundant wording 263
References
formatting 269
in final report 247
in progress report 235
Requirements 56
and specifications 90
client 57
community 58
in presentations 279
primary users 57
Research plan 20
Responsibility Allocation Matrix (RAM) 166
Revising
paragraphs 252
sentences 258
transition words 255

S
Scenario 44
Shop
working in the 73
Slides, in oral design presentations 282
Specifications 59
Stakeholders 55

T
Table of contents
example 363

424
 in final report 242
Tables 217
examples 39, 43, 78, 217, 218
Team process check 143
Teamwork
conflict, dealing with 139
failed teamwork 134
leadership 137
stages of 129
successful teamwork 131
Thesis statements 311, 315
Title page 241
Tone 178, 180
in email to clients 200
in instructions 222
Topic sentences 252
Transitions in paragraphs 256

U
User observation and interview
examples 329
planning 325
summary of results 43, 329
User profile 43
User testing
examples 349, 357
reporting on 83
summary of results 78
Users 417
primary 55
secondary 56
testing 76, 349, 357

W
Writing as a team 145, 159

425
426