Paola Marisol Ramos Zaldívar

pmrz88@gmail.com
Convento de Santa Elena #5 Santa Monica
Tlalnepantla, Estado de Mexico
Mexico CP 54050
+521 5534556332

EDUCATION

2009 Glion Institute of Higher Education, Switzerland.

Certificate in International Hospitality Management.
2006 ‐ May 2011 Valle de México University Campus Lomas Verdes, Mexico City.
Bachelor's Degree in International Tourism, Gastronomy and Hospitality Management
Specialty in Hospitality.

EXPERIENCE

FOOD AND BEVERAGE INTERSHIP: January ‐ September 2010

The Address Downtown Dubai
-Restaurant Reservation Agent: Responsible for five outlets’ bookings including group reservations and special
functions planning and coordination. Guest direct contact thru phone, email and face to face meetings; in charge of
the coordination with the culinary department during special events and bookings.
-Food and Beverage Coordinator (eight outlets): Worked directly with the F&B EAM in charge of development of
administrative procedures, purchasing order placements, gather monthly inventories, training records, guests’
satisfaction results, development of yearly events, CAPEX and monthly budget control, F&B KPI, track and analysis
of sales mix reports from special promotions and discounts.

INTERSHIP: August ‐ December 2007

JW Marriott Mexico city
‐Banquets : Planned a promotional event for a new concept of catering and coordinated
conferences and welcoming meetings.
‐Human Resources : Assistant of the Human Resources director, took care of pending issues and
responsible of the agenda and schedule of the Director.
‐Executive Floor : Responsible for planning and supervising the quality control of the buffet.

February ‐ August 2007

NH Santa Fe Mexico City
‐Hostess : Increased the overall client satisfaction perception 25%.
‐Minibar manager : Established an efficient system that ceased mistakes and customer complaints;
increased profit 40%.
-Front desk agent: worked along with team members to increase procedures efficiency and improve communication
within the reception and other departments.

LANGUAGES
Spanish – Mother tongue
English – Fluent
French – Basic
German ‐ Basic

SKILLS
Adaptable ‐ Problem solver ‐ Creative ‐ Well‐organized ‐ Analytic ‐ Team work ‐ Critical thinking

OTHER ACCOMPLISHMENTS:
Developed a Cafeteria Business Plan: Design the menu, determined the equipment and set a budget.
Organized and lead a course for 10 employees during one month, about Microsoft Excel.
Managed for one month, the service of a Restaurant (at the university) including staff,
supplies and customers.