“IBM Lotus Traveler (for

Android & iPad) - Install ,

Configure , Admin”
Open Mic
Presenters :
Shalini Varma
Sandeep Deshpande

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OPEN MIC LOTUS TEAM
●
Shalini Varma – Tech Support Engineer
●
Presenter

●
Sandeep Deshpande – Tech Support Engineer
●
Presenter

Ranjit Rai - Lotus Technical Advisor

Focussing on Notes/Domino, LotusLive

●
Hansraj Mali - Lotus Technical Advisor
●
Focussing on Notes/Domino, LotusLive

●
Soumitra Limaye – Lotus Support
●
Facilitator for Open Mics

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Agenda

 Traveler on Android OS

 Traveler on Apple iPhone/iPad

 Important Tips

 Useful Links

 Q&A

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Overview – IBM® Lotus® Notes® Traveler
 Lotus Traveler is based on the push email
technology.
 Mailbox is constantly updated with arriving of
email without the user intervention
 Automatic wireless delivery of Lotus Domino
mail and PIM data.
 2-way synchronization

 Over the air client or profile installation

 Uses native device applications for best

integration
 Works over all wired / wireless connections

 Administration support for device security

policies and remote wipe.
 You may hear the recording of previous
open mic available [Link provided in the
useful links section]
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Lotus Notes Traveler Device Requirements
● Apple Devices and Operating Systems
■ iPhone, iPhone 3G, iPhone 3GS, iPhone 4
■ iPad
■ iPod Touch
■ Apple OS 3.x
■ Apple iOS 4.x
● Nokia Devices
■ Nokia Series 60 3rd edition, including feature pack 1 and 2
■ Nokia Series 60 5th edition
■ Nokia manufactured phones are only versions supported
● Windows Mobile Devices
■ Windows Mobile 6.0, Standard, Professional and Classic versions
■ Windows Mobile 6.1, Standard, Professional and Classic versions
■ Windows Mobile 6.5, Standard, Professional versions
Note :Lotus Notes Traveler version 8.5.2 does not run on Windows Mobile 5 devices.
● Android OS
■ Android 2.0 1 and above
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 Traveler support for Android OS
●
Traveler is supported on these Android versions
■
Android 2.01/2.1 (Eclair)
■
Android 2.2 (Froyo)
■
Android 2.3 (Gingerbread)

●
Android is an open source OS from Google.

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 Traveler on Android OS
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Mail, Calendar, lookup and auto update installer
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Look and Feel

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 Traveler on Android OS
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Installing Traveler on Android

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 Traveler on Android OS
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Activating Lotus Traveler security on Android device

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 Traveler on Android OS
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Inbox and New message

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 Traveler on Android OS
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Calendar View in Android

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 Traveler on Android OS
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Mail and Calendar Preferences in Android
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(Lot of Preferences to customize)

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 Traveler on Android OS
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Schedule Auto Synchronization in Android -

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 Traveler on Android OS
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Reporting a problem from Android device-

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 Traveler on Android OS
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Exporting the logs from Android device-

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Traveler on Apple iPhone/iPad
Manual account setup

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Manual account setup...
Tip:- Account validation will fail for first time if you are not
using SSL.

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Manual account setup...
Tip:- Save the account even it it fails to validate.

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 Reading encrypted mails on Apple iPhone
using Traveler companion app
●
Traveler companion app can be used to read the encrypted mails
on Apple iPhone.
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Administrator must enable it using the parameter
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<PROPERTY NAME="TSS_APPLE_ENCRYPT_ENABLED"
VALUE="true"/> in file,
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“data\traveler\cfg\NTSConfig.xml”
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Apple iPhone user has to download this app from Apple iTunes
store. It is freely available.
●
ID file of the user must be uploaded to mail file to use Traveler
companion app.
●
http://www-10.lotus.com/ldd/dominowiki.nsf/dx/
Traveler_Companion_FAQ

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 Reading encrypted mails Apple iPhone
using Traveler companion app
●

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 Checking the ILNT.mobileconfig file if automatic
profile installation fails to complete setup...

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When you login to homepage of Traveler server with
username and password, you can generate an Apple
profile and save it on PC. This is “ILNT.mobileconfig”
file.
●
You can open this file in Notepad to find out, if some
server settings are incorrect ?
●
This will tell you, why your Apple profile installation is
failing, if it is due to incorrect values ?
●
(screenshot on next page)

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Checking the ILNT.mobileconfig file

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 Lotus Traveler – Important Tips
●
1. You are able to configure Nokia and Windows mobile
successfully with Lotus Traveler but Apple iPhone is
unable to complete the configuration.
●
Solution:- This scenario generally happens when your
FQDN of Traveler server is not mapped to public IP
address. You are able to configure the Nokia and
Windows mobile using public IP but Apple iPhone
always tries to connect using FQDN because this FQDN
comes in Apple Profile from the server document.

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 Lotus Traveler - Important Tips
●
So use the field “External server URL” in the Server
document > Lotus Traveler tab to specify the IP
address of the Traveler server.
●
e.g.- http://202.145.x.x:Port/servlet/traveler
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Port need not to be specified if it is set to default 80.

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 Lotus Traveler - Important Tips
●
2. Apple iPhone users are unable to complete the
account validation either using auto profile installation
or using manual account setup, even after providing
correct credentials and server URL. Nokia and Windows
mobile are working fine.
●
Solution:- Apple iPhone requires, HTTP OPTIONS
command not to be blocked on Domino server.
●
So check if you have a notes.ini parameter
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HTTPDisableMethods=OPTIONS

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 Lotus Traveler - Important Tips
●
If you are using an Internet Sites document, just make
sure that “OPTIONS” command is allowed in an
Internet site document.
●
If you Telnet to Traveler server on port 80 and issue
the following commands, you will come to know, if
HTTP OPTIONS is blocked ?
●
OPTIONS * HTTP/1.1
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HOST: 192.168.1.53

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 Lotus Traveler - Important Tips
●
3. Meetings accepted by Traveler does not send
confirmation notice to chairperson.
●
Solution:- Only for sending confirmation mail to chair
person, Lotus Traveler needs mail routing setup. If
Lotus Traveler is able to communicate properly with
home mail server of chair person, then it will send the
mail else it will fail. This type of mail is not
synchronized with mail file and thus not sent via
Traveler user's home mail server.

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 Lotus Traveler - Important Tips
●
4. You cannot download an installer of Android on
device if using SSL.
●
Solution:- This problem can happen if your SSL
certificate contains slash “/” in OU.
●
If your SSL certificate is untrusted, then Android has
an issue in downloading the file from untrusted
certificate which is reported on Android website.
●
Refer this link.
●
https://www-304.ibm.com/support/docview.wss?
uid=swg21457494

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 Lotus Traveler - Common issues
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5. Traveler user is constantly locked out even after
attempting to configure multiple times or even after
deleting the user and registering again.
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Solution:- Check the security status of the user using
the command as below
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“Tell Traveler security status Firstname Lastname”.
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User may be having a security flag like...
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wipeDevice, wipeApps, wipeStorageCard, lock
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Remove the flag using command like below,
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“Tell Traveler security flagsremove wipeDevice *
Firstname Lastname”
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 Lotus Traveler - Important Tips
●
6. “nTraveler.exe” gets terminated abnormally.
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Solution:- Make sure that, you have installed the
Traveler on correct version. E.g.- Installing Traveler
8.5.2 on Domino 8.5.1 can cause such problem.
●
Remove HTTP and Traveler tasks from notes.ini and let
the Domino to start. Then load HTTP and wait for 1
minute. Now load the Traveler task and check.
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Check if Anonymous access is blocked in server
document for HTTP/HTTPS.

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 Lotus Traveler - Important Tips
●
Check if your firewall has not blocked the ports 50125
and 50126 which are used internally by Traveler server
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Reinstall the Domino and Traveler setup (do not
uninstall existing one) to fix missing or corrupted files.
(Occasionally “nTraveler.exe” can be terminated due to
missing or invalid Domino files.)
●
If it still fails, start the Traveler task with “Load traveler
–debugstartup” and provide following files.
notes.ini, \Domino\data\IBM_TECHNICAL_SUPPORT,
servlets.properties, names.nsf ,\Domino\data\traveler\cfg

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 Lotus Traveler - Important Tips
●
7. Corporate lookup returns multiple user names for
same user.
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Solution:- This scenario can happen if there are
multiple directories available to Traveler server. It can
also happen if the same user is found in local contacts
and any server directory. Traveler server will return the
user name from all the directories and will give choice
to select the proper one.

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 Lotus Traveler - Important Tips
●
8. Users are able to sync the devices but during peak
hours, it takes a long time to sync but works fine when
there is less load. (Traveler 8.5.2 and above)
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Solution:- This problem happens if number of HTTP
threads are less than required. You can increase the
HTTP threads using parameter
●
NTS_MAX_HTTP_THREADS=xxxx
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Set this value to 200 or something. (Default is 100)
■
Use command “Tell Traveler status” to know, if you have
sufficient number of HTTP threads.

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 Lotus Traveler - Important Tips
●
9. How to secure a device if lost/stolen device never
again connects to a Traveler server for getting “wipe”
command ?
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Solution:- You can use the Traveler policy to enforce
the device password also decide the automatic wipe
action if xx attempts fails to unlock the device.
●
Note: For Nokia devices, this feature requires
installation of a Nokia security enablement library. This
library can be obtained from the below link.
●
http://www.nokia.com/lotustraveler">Nokia IBM Lotus
Notes Traveler site.
●

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Lotus Traveler - Important Tips

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 Lotus Traveler - Important Tips
●
10. How to ensure the health of Traveler server ?
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Solution:- You can check the health of Traveler server
using a command “Tell Traveler status”.
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It shows health in “Green”, “Yellow” or “Red”.
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If many device sync requests are failing, then status
will be “Red”.

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 Lotus Traveler - Important Tips
●
11. How to recover if you accidentally delete any user
document from “LotusTraveler.nsf” database ?
●
Solution:- If you have accidentally deleted any user
document LotusTraveler.nsf database and user is
facing problems in sync, then please use the following
command to delete the user completely from Traveler
internal storage.
●
“Tell Traveler delete * Firstname Lastname”
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Please note that LotusTraveler.nsf is just an interface
to internal storage of Traveler. Deleting the user
document from LotusTraveler.nsf does not delete it
from internal storage. 37
 Lotus Traveler - Important Tips
●
12. Traveler server is not able to communicate with
user's home mail server when configured for first time.
●
Solution:- This problem happens if the Traveler server
is not aware of the IP address of user's home mail
server. So just trace the IP address using command
“Trace x.x.x.x” on Traveler server and check if the
problem gets resolved.

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 Lotus Traveler - Important Tips
●
13. Can I install Traveler and Sametime on the same
server ?
●
Solution:- Yes you can install Traveler and Sametime
on the same server as there are no conflicts with
them.
●
Just be sure to install the Sametime server first, start it
once and then install Traveler server.

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 Commonly used Traveler server commands

To shows the status like user information and user device
Tell traveler show <user>

To display all registered users for the Traveler server
Tell traveler showusers

To know Traveler server version
Tell traveler version

To collect the current system information of Traveler server
Tell traveler systemdump

To know the active user connected on the Traveler server
Tell traveler showactive

To push the policy immediate to the user device
Tell Adminp Process Traveler
Tell Traveler Policy Update User Name/Acme
Note: The policy change is not pushed to affected user mail databases immediately. The admin
process task performs this push operation periodically, every 6 hours by default.

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 Useful Links
 Traveler APAR Listing:

http://www.lotus.com/ldd/dominowiki.nsf/dx/Lotus_Notes_Traveler_APAR_listing#852nlv1
 Traveler Recommended Maintenance:

http://www.ibm.com/support/docview.wss?uid=swg24019529
 Best Practices Submitting a problem report:

http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Best_Practices__Submitting_a_problem_report_from_a_device

 Traveler Wiki-based InfoCenter:

http://www.lotus.com/ldd/dominowiki.nsf/xpViewCategories.xsp?lookupName=Lotus Notes Traveler8.5.2

Documentation

Previous Open Mic conducted on 14 Oct 2010 recording and Q&A :

https://www-304.ibm.com/support/docview.wss?uid=swg21451611

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Q&A

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Thank you all !

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