Cyara Solutions Continues Expansion into EMEA to Meet Growing Demand for a Bette

r Contact Center Experience

Cyara Solutions Opens London Office to Serve as EMEA Headquarters and a New Data
Center for Sales and Support for the Region
San Francisco, CA, April 21, 2011 -- Cyara, a pioneer of next-generation solutio
ns for simulating, testing and monitoring interactive voice response (IVRs) and
contact center systems, today announced further expansion into Europe, Middle Ea
st and Africa (EMEA) with the opening of a dedicated EMEA office headquartered i
n London. The company also announced the opening of a United Kingdom-based data
center and appointed Nick Duggan as director of sales EMEA to develop and suppor
t its rapidly expanding customer base in the region which includes Vodafone, Sky
and Nationwide Building Society.
The Cyara Solution Suite, an automated, software based simulation, testing and m
onitoring platform, coupled with Cyara’s comprehensive contact center transformati
on quality methodology, is transforming enterprises’ contact centers with better c
ustomer experiences and dramatically reduced risk and project timelines.
“Common among our customer base is a reduction in risk and time to market and an i
mprovement in customer experience when Cyara’s next-generation platform and its pr
oven business consulting methodology are used in conjunction with our clients’ dis
ruptive and transformational technology and process deployments,” says Alok Kulkar
ni, CEO, Cyara Solutions.
“Our further expansion into EMEA signifies another milestone in the growth of the
company and our ongoing commitment to help customers improve their customer serv
ice,” says Kulkarni. “Nick Duggan with his past experience and success in bringing S
aaS contact center offerings to market will be a great asset to a European team
already in place,” says Kulkarni. “We now have a more significant presence with the
experience and dedication to enable us to deliver exceptional regional sales and
support services to our EMEA customers.”
In support of the company’s growing presence in the region, Cyara also announced p
articipation in upcoming industry events SpeechTEK Europe 2011 in London in May
and the Genesys partner event G-Force Prague in June.
With the opening of the London office, Cyara now has offices in North America, A
ustralia, New Zealand and the United Kingdom to support customer and partner act
ivity in the respective regions.
About Cyara Solutions
Cyara Solutions is helping Fortune 500 companies around the world redefine their
customer service through a better contact center experience. Cyara is a pioneer
of next-generation premise and SaaS solutions for simulating, testing and monit
oring IVRs, Voice Biometrics, Outbound Dialers, Voice Callback and Contact Cente
rs. Cyara performs automated load and functional testing and production monitori
ng of contact center infrastructure and application components, testing companie
s’ end-to-end contact center customer and agent experience in a repeatable, automa
ted manner. Cyara ensures exemplary system operation emulating live calls withou
t requiring or impeding live customers or agents.
For more information please visit www.cyarasolutions.com or connect with Cyara o
n Linkedin.
Contact :
Niki Ballas
Cyara Solutions
San Francisco, CA
+14159468861
niki.ballas@cyarasolutions.com
http://www.cyarasolutions.com