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SERVICE MANUAL
RICOH GROUP COMPANIES PN: RCSMA232
SERVICE CALL CONDITIONS
7. TROUBLESHOOTING
7.1 SERVICE CALL CONDITIONS
7.1.1 SUMMARY
There are 4 levels of service call conditions.
Level Definition Reset Procedure
A To prevent the machine from being damaged, Enter SP mode, then turn the
the SC can only be reset by a service main power switch off and
representative (see the note below). The on.
copier cannot be operated at all.
B The SC can be reset by turning the main Turn the operation switch or
power switch off and on if the SC was caused main power switch off and
by incorrect sensor detection. on.
A level B’ SC can only be
reset by turning the main
power switch off and on.
C The copier can be operated as usual except Turn the operation switch off
for the unit related to the service call. and on.
D The SC history is updated. The machine can The SC will not displayed. All
be operated as usual. that happens is that the SC
history is updated.
NOTE: 1) If the problem concerns electrical circuit boards, first disconnect then
reconnect the connectors before replacing the PCBs.
2) If the problem concerns a motor lock, first check the mechanical load
before replacing motors or sensors.
3) When a Level A or B SC occurs while in an SP mode, the display does
not indicate the SC number. If this occurs, check the SC number after
leaving the SP mode. This does not apply to Level B’ codes.
shooting
Trouble
SM 7-1 A230/A231/A232
SERVICE CALL CONDITIONS
A230/A231/A232 7-2 SM
SERVICE CALL CONDITIONS
SM 7-3 A230/A231/A232
SERVICE CALL CONDITIONS
A230/A231/A232 7-4 SM
SERVICE CALL CONDITIONS
• ID sensor defective
• ID sensor connector defective
• Poor ID sensor connector connection
• I/O board (IOB) defective
• High voltage supply board defective
• Dirty ID sensor
• Defect at ID sensor pattern writing area of the drum
SM 7-5 A230/A231/A232
SERVICE CALL CONDITIONS
A230/A231/A232 7-6 SM
SERVICE CALL CONDITIONS
SM 7-7 A230/A231/A232
SERVICE CALL CONDITIONS
A230/A231/A232 7-8 SM
SERVICE CALL CONDITIONS
SM 7-9 A230/A231/A232
SERVICE CALL CONDITIONS
A230/A231/A232 7-10 SM
SERVICE CALL CONDITIONS
SM 7-11 A230/A231/A232
SERVICE CALL CONDITIONS
A230/A231/A232 7-12 SM
SERVICE CALL CONDITIONS
SC506: Paper tray unit main motor lock (optional paper tray)
-Definition- [C]
A main motor lock signal is detected for more than 0.5 s during rotation.
- Possible causes -
• Paper tray unit main motor defective
• Too much load on the drive mechanism
• Poor motor connector connection shooting
Trouble
SM 7-13 A230/A231/A232
SERVICE CALL CONDITIONS
A230/A231/A232 7-14 SM
SERVICE CALL CONDITIONS
SM 7-15 A230/A231/A232
SERVICE CALL CONDITIONS
A230/A231/A232 7-16 SM
SERVICE CALL CONDITIONS
The BICU sends a command to the ADF main board which does not operate an
ADF function.
- Possible causes -
• Poor connection between the BICU board and the ADF main board
• ADF main board defective
• BICU board defective
SM 7-17 A230/A231/A232
SERVICE CALL CONDITIONS
SC630: CSS (RSS) communication error between line adapter and CSS center
Japan only
A230/A231/A232 7-18 SM
SERVICE CALL CONDITIONS
- Definition - [B’]
The stack feed-out belt H.P sensor does not activate within a certain time after
the stack feed-out motor turned on.
- Possible causes -
• Stack feed-out H.P sensor defective
• Stack feed-out motor defective
SM 7-19 A230/A231/A232
SERVICE CALL CONDITIONS
A230/A231/A232 7-20 SM
Rev. 05/99 SERVICE CALL CONDITIONS
SM 7-21 A230/A231/A232
SERVICE CALL CONDITIONS
Rev. 05/99
A230/A231/A232 7-22 SM
SERVICE CALL CONDITIONS
Rev. 05/99
SM 7-23 A230/A231/A232
Rev. 01/99 SERVICE CALL CONDITIONS
When this SC occurs, the file name, address, and data will be stored in
the NVRAM. This data can be checked by entering SP mode then
pressing “0”.
NOTE: Report this data and the conditions in which the service code
occurs to the Copier Hotline.
shooting
Trouble
SM 7-23A A230/A231/A232