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This research attempts to provide guidelines for BPR projects in financial institutions. Based on a case study conducted in Chase Manhattan bank, it attempts to achieve dramatic performance gains. The continuing demand for business process improvements has resulted in a proliferation of consultants, methodologies, techniques, and tools for conducting BPR projects.
This research attempts to provide guidelines for BPR projects in financial institutions. Based on a case study conducted in Chase Manhattan bank, it attempts to achieve dramatic performance …