OPERA Property Management Software

At the core of the OPERA enterprise solution is our premier property management software,
the OPERA Property Management System (PMS). Designed to meet the varied requirements
of any size hotel or hotel chain, OPERA PMS provides all the tools a hotel staff needs for
doing their day-to-day jobs — handling reservations, checking guests in and out, assigning
rooms and managing room inventory, accommodating in-house guest needs, and handling
accounting and billing. The property management software is configurable to each property’s
specific requirements and operates in either single-property or multi-property mode, with all
properties in a complex sharing a single database. OPERA Property Management Systems is
fully integrated with OPERA Sales and Catering, OPERA Gaming and Comp Accounting,
OPERA Vacation Ownership System, OPERA Quality Management System, and the
OPERA central systems — ORS, the OPERA Reservation System; and OCIS, the OPERA
Customer Information System.

Key Features of the OPERA Property Management System

Reservations: OPERA Reservation features are integrated with other functionality such as
profiles, cashiering, and deposits. This property management software module offers a
complete set of features for making and updating individual, group, and business block
reservations, including deposit handling, cancellations, confirmations, waitlisting, room
blocking, and sharing.

Rate Management: The OPERA Property Management System offers an extensive set of
features for setting and automatically controlling rates, for rate quotation, and for revenue
forecasting and analysis to create the most comprehensive rate management system in the
industry. OPERA’s property management systems interface with the OPERA Revenue
Management Systems and other major yield management applications.

Profiles: OPERA’s property management software also provides profiles - complete

demographic records for guests, business accounts, contacts, groups, agents, and sources.
Profiles include addresses, phone numbers, membership enrollments, stay and revenue
details, guest preferences, and additional data that make reservations handling and many
other activities faster and more accurate.

Front Desk: Arrivals and in-house guests are served using the Front Desk features of our
property management software. This module handles individual guests, groups, and walk-ins,
and has features for room blocking, managing guest messages and wakeup calls, and creating
and following up on inter-department advisories, or traces.

Back Office Interface: Revenue transfers, market statistics transfers, daily statistics
transfers, and city ledger transfers can be easily made from OPERA Property Management
System to a back office system.

Rooms Management: OPERA Property Management System’s Rooms Management

features handle all facets of room supervision including availability, housekeeping,
maintenance, and facility management. The Queue Rooms feature of the property
management software coordinates Front Office and Housekeeping efforts when guests are
waiting for rooms which are not immediately available for assignment
Cashiering: Posting guest and passer-by charges (including taxes and other generates),
making posting adjustments, managing advance deposits, settlements, checkout and folio
printing are a few of the many activities handled by OPERA Cashiering. Cashiering
accommodates multiple payment methods per reservation including cash, check, credit cards,
and direct bill. In multi-property environments, guest charges can be cross-posted from any
property in the hotel complex.

Accounts Receivable: AR is fully integrated with the OPERA Property Management System
database and includes direct billing, invoicing, account aging, bill payments, reminder and
statement generation, and account research. Old balances from external accounting systems
may be entered.

Commissions: OPERA’s property management software also offers integrated features for
calculating, processing, and following up on travel agent and other types of commission
payments, either by check or via EFT.

Reporting: OPERA offers over 360 separate standard reports. Reports can be customized for
each hotel and new reports may be created as needed using OPERA’s built-in Report Writer.

Fully Configurable: Choice of OPERA features, system behaviors and priorities, and
system-wide defaults are controlled by the property. User permissions determine which
property management software features may be accessed by each user and user group. Many
OPERA screens may be customized by the property.

Global Perspective: OPERA Property Management System supports multi-currency and

multi-language features to meet the requirements of global operations. Rates and revenues
can be dynamically converted from the local currency to any other currency. The appropriate
language for guest correspondence can be automatically determined by the guest’s profile
language; country-specific address formats are supported.

Hospitality System Interfaces: OPERA PMS includes interfaces to hundreds of third-party

hospitality systems including yield management, telephone and electronic switching, TV and
video entertainment, key lock, restaurant POS, activities scheduling, minibar, and wakeup
call systems.

OPERA Xpress: OPERA Xpress offers a scaled-down edition of our property management
systems for smaller properties or properties offering limited services. Based on the core
OPERA property management software product, properties may choose the features they
want from a menu of product options.
MICROS 9700 HMS Point-of-Sale System

MICROS 9700 HMS is the most widely used point-of-sale solution in the leisure and
entertainment marketplace. Built on years of industry experience, the entire 9700 HMS
product suite is technology independent, running on MS SQL, Oracle, and Multiple Windows
platforms. All 9700 HMS modules are web-delivered and enterprise enabled, making them
easy to use while reducing total cost of ownership. 9700 HMS has proven installations
ranging from small, specialized operations to large enterprise configurations spanning
multiple properties in large geographic areas. Whether you operate one restaurant or
hundreds, 9700 HMS has the functionality to meet your needs.

• 9700 Reservation and Table Management - Enterprise Reservations and Guest

Experience Management using a single guest profile, updated with special requests,
preferences and guest check details of each visit.
• 9700 Suites Management - food and beverage catering solution that allows you to
facilitate web ordering, pre-orders/standing-orders, production management and
pantry delivery management.
• 9700 Web Reporting, Auditing and Analysis - designed to deliver the information you
need to run your business, right to your desktop. The web design allows you to view
high level information, such as net sales and drill all the way down to individual
check detail quickly and efficiently.

MICROS RES: Back-Office, Guest Services, & Restaurant POS Software

MICROS RES is a complete restaurant POS software solution that adapts to the way you run
your business, with tools for the back-office, restaurant operations, and guest services. This
fully-integrated restaurant point-of-sale system is both powerful and flexible and helps
operations within your property flow more cohesively, efficiently, and profitably. The
MICROS RES point-of-sale system offers restaurants multiple solutions that are designed
specifically for table and quick service operations, as well as fast casual concepts.

This comprehensive restaurant point-of-sale system also allows restaurants to manage

complex employee environments, monitor inventory levels, streamline ordering and receiving
processes, enhance the profitability of your operation with customizable reporting and
analysis tools, compare operational conditions against established standards, create waitlists
and reservations, and implement gift card and loyalty programs for guests.

MICROS RES is a Complete Solution for Your Restaurant Point-of-Sale System Needs

For owners of multiple restaurant locations, this restaurant POS software offers enterprise
management. MICROS RES provides end-to-end communications throughout your operation
to increase efficiency, speed service, and ultimately provide a better guest experience for
your customers. The end result of the MICROS RES restaurant point-of-sale system is to
increase customer satisfaction, maximizing their experiences at your restaurant.

When security, data integrity, easy software deployment, and real-time business intelligence
top your list of requirements, MICROS RES restaurant POS software is your solution.
Point-of-Sale:

3700 TSR
Whether you are an independent restaurant or an international chain, full service, counter
service, or a combination, the MICROS 3700 TSR Point-of-Sale (POS) System is the one
system that can adapt to your way of doing business. A comprehensive POS system that is
both powerful and flexible, the MICROS 3700 TSR can help your operation be more efficient
and profitable, because it’s faster, easier and smarter than any other system available today.
As part of the Restaurant Enterprise Series, our complete suite of integrated restaurant
applications, the MICROS 3700 TSR gives you instant access to the information you need to
be successful.

3700 QSR
The pressure keeps building, cutthroat competition, high employee turnover, increasing
product costs, customer price sensitivity, and the constant demand to do it faster, increase
margins, and serve a better product.

Today, around the world, the 3700 QSR is helping quick service and quick casual restaurants
meet those pressures as never before. As part of the Restaurant Enterprise Series, our
complete suite of integrated restaurant applications, the 3700 QSR gives you instant access to
the information you need to be successful.

Enterprise Office:

Labour Management

Labour Management is an integrated human resources application designed to support the

recurrent, high-maintenance requirements of employee data management. Its comprehensive
modules help control your restaurant's labor resources to minimize labor cost and maximize
productivity.

Product Management

Product Management is a comprehensive application designed to streamline a restaurant's

day-to-day business processes for ordering, receiving and inventory. Using a unified
database, Product Management (PM) maintains real-time information on inventory levels,
recipe ingredients and costs, competitive bids, as well as actual versus theoretical reports.

Financial Management

Financial Management is an extremely flexible reporting and analysis tool. It allows

operators to easily define and generate custom applications and reports that meet their
specific needs. With Financial Management (FM), the user can access data from all
applications in the MICROS Restaurant Enterprise Series's unified database, including sales
information from the 3700 Point-of-Sale System, labor data from Labor Management, and
inventory information from the Product Management application.

Enterprise Management

Enterprise Management (EM) supports the requirement for chain operations to manage and
control store level databases for both POS and back office applications. It provides the ability
for a chain's corporate office to enforce menu and pricing consistency as well as respond
quickly and effectively to the needs of the local restaurant market.

Guest Experience:

iCare

The MICROS iCare Solution provides a suite of CRM modules that deliver a 360o view of
your customer’s activities. All the activities are tracked and controlled from a central
database allowing you to recognize your core customers (most frequent and/or highest
spending) and to determine methods to attract and measure the development of new trial, or
less frequent customers, into the core customer base desired. By bringing your POS and CRM
together as a single solution, MICROS is able to improve the return on your marketing
investments.

Guest Connection
Guest Connection manages reservations and seating, and captures guest history. Guest
Connection is designed for organizations that not only have multiple properties, but also have
multiple restaurants within a property. This allows a central reservation office to take
reservations for all of the restaurants at a property. A graphical display shows each
restaurant's floor layout, with an icon for each table making the procedure simple to seat a
guest.

Kiosk
Customer kiosks have become a common component of everyday life. From Automated
Teller Machines (ATM), to tourist information kiosks, to Airline flight check-in, kiosks have
proven to speed service and increase guest through-put at a lower labor cost. For businesses
where customer order input is appropriate, kiosks have been identified as one of the primary
initiatives in an overall marketing strategy. The MICROS RES Kiosk solution provides a
simple, easy-to-use, fully integrated customer information or self ordering device. Running
on robust MICROS hardware or any other appropriate hardware device, our scalable kiosk
solution can be mixed and matched with traditional POS terminals or hand-held devices in
any installation to increase your revenue, reduce labor costs, and provide a reasonable ROI.
Restaurant Operations:

Alert Manager
MICROS Alert Manager allows operations to manage by exception. The system monitors
conditions and compares them to established standards. Exceptions are immediately
identified and a notice or alert is sent to the pager, PDA, cell phone, or email of those who
need to know.

The MICROS Alert Manager provides exciting new integration with the RES products and
the on premise paging and communications solutions made available by JTECH, a MICROS
subsidiary.

Fully integrated with the MICROS 3700 POS System, KDS runs on standard PC hardware
using the Microsoft Windows 95 operating system along with color touchscreen monitors or
color monitors and bump bar. By managing food preparation, KDS provides a higher level of
management control and customer service. Following are a few key features of the KDS
system:

Order Preparation

• Highlights alert orders in yellow or red to indicate an order has exceeded expected
prep time
• Displays each order in either List Mode or Chit Mode and monitors time to prepare
• Allows user to define preparation times for both appetizers and entrees
• Intuitive icons display Rush Order, VIP and Void status
• Display features such as All Day, Order Done, and Order Recall make information
readily available

Speed of Service Displays

• View the status of each table in the restaurant at a glance

• Table buttons change color to indicate
• Table Vacant
• Guest Seated
• Kitchen Working on Order
• Entree Served
• Order Late

Reporting and Statistics

• Captures service times for different courses at the various prep stations
• Generates real-time reports on kitchen performance

Guest service solution

GSS is a software product that allows a restaurateur to develop and manage a dining
relationship with their guests through 3 major modules.
 • Frequent Diner
• Deliver Plus
• Gift Certificate Management

Table Management Solution

RES Table Management is simple, easy-to-use software that seamlessly integrates customer
preferences, seating capacity, and available staff, while effortlessly managing the customer’s
dining experience. Capturing time-sensitive guest demands, RES Table Management puts
you in complete control from the moment the guest is greeted until the next diner is seated.

Digital Menu Board

One of the latest tools to emerge in the quick-service market is the digital menu board. A
fully integrated feature of the RES point-of-sale (POS) system, this novel technology displays
menus while simultaneously drawing customers’ attention to other information, like current
store promotions. While the quick-service market becomes increasingly aware of the benefits
of digital versus traditional menu boards, restaurant owners seek a solid solution that will
improve operations and boost customer experience. Typically sold as an added module or an
interfaced product, MICROS includes the Digital Menu Board functionality as a core feature
in RES. So when you’re ready to deploy this innovative technology for your business,
MICROS is ready with RES Digital Menu Board Integration.

Fingerprint ID

Fingerprint ID technology is a fully integrated feature of RES that can be used in place of
cumbersome passwords and or magnetic swipe cards. Fast and easy-to-use, your employees
will appreciate the simplified logon process that fingerprint ID offers and management will
value the enhanced security measures against fraudulent employee behavior. Eliminate or
reduce password management, decrease costs, and gain new peace-of-mind.

Conversational Ordering

Conversational Ordering simplifies and expedites the order taking process by directing the
server in entering the customer’s order exactly as it is placed. The feature eliminates the need
to navigate between screens to locate a match to the way the order is being given. In addition,
despite how the order is keyed in, the information is capable of being modified if necessary.

Discounts Enhancements

RES offers the ability to utilize online promotion codes to maximize the effectiveness of
discount coupons. This feature improves the customer experience as it adds more flexibility
and distinction to your promotional campaigns.
Point-of-Sale Hardware Solutions

Looking for energy-efficient, superior point-of-sale hardware solutions? MICROS is

committed to providing a variety of quality touch screen POS terminal solutions for every
environment. The equipment is designed and developed with sustainability in mind; all
hardware that MICROS ships is RoHS compliant. Furthermore, several MICROS hardware
options are disk-less and operate without a fan, requiring less than half of the energy of
typical PC based devices, cutting your power costs by 50%! Regardless of the type of
business you operate, MICROS has a point-of-sale hardware solution that will work for you.

POS Terminal Technologies

Click to enlarge

WS5

MICROS reaffirms its commitment to providing industry leading Point-of-Sale hardware

solutions and touch screen terminals with the new Workstation 5 (WS5). Building on the
successful legacy WS4 and alongside the next generation WS4 LX, the WS5 demonstrates
MICROS's unique ability to design rugged, affordable point-of-sale hardware that is easy to
install & maintain, intuitive to use, and extremely reliable. The all new WS5 features a
powerful processor running the latest Microsoft Windows Embedded operating systems and
a large, bright 15" touch screen display. Other impressive characteristics include standard
stereo speakers, 1G networking, MICROS CAL, and an advanced operating system recovery
utility. The use of flash memory and passive cooling reduces the risk of costly mechanical
failures, and improves system reliability and uptime. Improved I/O connectivity, a new, easy-
to-use adjustable stand, and many modular options make the WS5 highly configurable and
ready for use in a wide range of applications.
Workstation 5 Specs

WS4 LX

Since the release of the revolutionary MICROS Workstation 4 (WS4) point-of-sale (POS)
terminal in 2003, MICROS has installed almost 200,000 units around the world. With the
WS4, MICROS led a transition in POS technology away from complicated and costly PC-
based point-of-sale hardware to lower-cost, more reliable solid-state POS appliances and
touch screen terminals that provide superior functionality with the lowest total-cost-of-
ownership on the market. Continuing that leadership, the Workstation 4 LX (WS4 LX)
provides all of the same benefits of these touch screen terminals, while providing a 3X
improvement in performance.

Workstation 4 Specs

PCWS 2010

The PCWS 2010 is a state-of-the-art, PC-based POS terminal. While it retains many of the
design features and the overall look of the Eclipse PCWS, this point-of-sale hardware
solution is a completely redesigned workstation employing the latest technologies. The fully
open architecture combined with abundant connectivity and configuration options make it an
ideal choice not only for MICROS POS applications, but for any application requiring touch
screen terminals. The attractive, rugged design makes the PCWS 2010 at home in any
environment.

PCWS 2010 Specs

Keyboard Workstation 4

Modeled after the highly successful Workstation 4, the Keyboard Workstation 4 delivers a
robust POS terminal that is low cost, quickly deployed and easy to maintain. Designed for
Leisure and Entertainment markets with limited menu items, harsh operating conditions and
a large numbers of workstations, this point-of-sale hardware solution is perfect for arenas,
stadiums and outdoor serving areas. The KWS4 retains the industry leading embedded
technologies first seen in the WS4, including the Microsoft Windows CE .NET operating
system, and the MICROS Client Application Loader (CAL), ensuring an open system that is
intuitive to install and self maintaining.

Keyboard Workstation 4 Specs

Mobile MICROS

MICROS is proud to offer its third generation handheld solution, the Mobile MICROS
Handheld POS terminal. This point-of-sale hardware solution has been created specifically
for the restaurant industry and is fully integrated with our 3700 and 9700 Point-of-Sale
Systems. Mobile MICROS is powered by the acclaimed Windows® CE platform from
Microsoft and supports magnetic card readers, scanners, and local and remote printers. This
sleek yet robust point-of-sale hardware solution puts a wealth of profit-building power right
into your hand.

Mobile MICROS Specs

Point-of-Sale Peripherals

To complete any point-of-sale implementation, MICROS offers a line of point-of-sale

peripherals including printers, cash drawers, customer displays, barcode scanners, scales, and
more. All of the peripheral products we sell are selected and tested to work with our point-of-
sale workstations and application software.

Servers and Networking Equipment

Through a strategic alliance with Hewlett Packard, MICROS offers a full line of servers,
printers, and networking equipment to support the processing and communications
infrastructure required to run our applications. As a certified HP reseller, MICROS is able to
cost competitively deliver a complete, highly reliable, and well-supported data processing
infrastructure for customers of all sizes.
JTECH Solutions Paging Systems and Hospitality Software

JTECH is the leading supplier of wireless communication systems for a variety of industries,
including restaurants, with hospitality software solutions that include silent server, guest, and
manager/staff paging systems. Providing the kind of fast-paced, intuitive technology that
your restaurant or hotel needs to stay ahead, JTECH’s hospitality software solutions ensure
guests receive rapid, top-notch service every time they visit.

JTECH’s hospitality software also increases the level of customer service each person
receives, improving both response times and profit generation. JTECH paging systems
enhance profitability and create efficiencies by streamlining business communications within
the restaurant, club, hotel or other hospitality environment and improving guest satisfaction.

Innovative Communications and Paging Systems

Learn more about JTECH’s effective, efficient hospitality paging systems, which offer fast,
wireless, and silent communication strategies for industries such as retail, entertainment,
hotels, and resorts. JTECH’s paging systems include:

• ServAlert® – Optimizes efficiency by allowing chefs to page servers when orders are
ready; featuring the new rechargeable ServerPass™ pager.
• GuestAlert® – Manages customer flow in full-service and fast casual dining
environments; featuring the popular “Glowster®” and new GuestPass™ pagers.
• HostAlert® – Coordinates various aspects of restaurant operations to maximize guest
flow; featuring the popular “Glowster®” and GuestPass™ guest pagers, plus the
InstaCall™ Alphanumeric pagers for integrated server messaging.
• ValetAlert™ – Allows guests to page the valet and have the car delivered while
paying the restaurant bill, or exiting/checking out of the hotel, elevating guest service
levels; featuring StaffComm™ hand-held push button transmitters.
Connecting hotels to customers

myfidelio.net provides a single image of your hotel to multiple channels and increases
your business with your website, with travel agents and with Internet portals.

Our solutions are scalable and designed to respond to the distribution needs of independents,
corporate hotels, resorts and hotel chains. Because myfidelio.net is integrated to all
MICROS-Fidelio Property Management Systems, it is easy to use and it saves the cost of
manually loading the same data in multiple channels. With more than 20 years of experience,
our global team will help position your hotel successfully in the channels and increase your
business in all markets.

mymicros.net: Restaurant Enterprise Systems

mymicros.net creates the next generation model of restaurant enterprise systems and extends
the capability for existing MICROS customers. It is a powerful data warehouse and business
intelligence system that is easily accessed via a web browser.

mymicros.net is a content rich Internet portal for the restaurant industry that includes access
to back office, data warehousing, business intelligence, and other business and hosted point-
of-sale applications and content. Providing a simple, powerful, single point of integration, the
mymicros.net business intelligence tool for restaurant enterprise systems allows easy access
to operational and financial information.

An Intuitive Business Intelligence System

Requiring very little end-user administration, mymicros.net is a highly intuitive business

intelligence system that enhances communications, consolidation, data storage, and quick
access to files. Contact MICROS for inquiries regarding mymicros.net, its forward-looking
restaurant enterprise systems.

• Enterprise Information Portal (EIP) – an elegant yet very powerful data warehouse
that is easily mined with a simple web browser.
• Enterprise Maintenance Services (EMS) – automates all store data uploads to the
point-of-sale for on-the-fly changes to menu items, prices, discounts, taxes, and other
POS-specific data.
• iCare – a customer relationship module that provides an easy way to set up and
manage gift cards and point-based loyalty programs with complete reporting through
mymicros.net.
• myinventory – an easy-to-use and robust inventory application that provides
purchasing, receiving, and stock management functionality, along with full recipe and
product costing capabilities at either a single property or multiple outlets.
 • mylabor – handles tedious human resource tasks in a simple, easy-to-use, online user
interface.
• mytasks – leverages the natural workflow of tasks and aids in the simplification of
training.
• Loss Prevention – provides a way for operations to monitor and report problematic
point-of-sale entries as soon as data is processed.

TangentPOS: Event Management Software

TangentPOS is the leading provider of technology for event point-of-sale and accounting
systems for food service and retail operations at sports and entertainment facilities.
TangentPOS delivers hardware and software designed to maximize your food and beverage
profitability at concessions, premium seats, bars and restaurants, and vending, with similar
solutions for retail operations throughout your venue. With almost 200 installations in venues
in North America, TangentPOS continues to be the key player in the growth of technology
for the sports and entertainment industry.

A Comprehensive Solution
TangentPOS integrates with your overall ticketing, scheduling and accounting software,
provides complete inventory control, and is designed to operate in all of your venue's sales
environments. To suit the unique needs of differing venues, TangentPOS comes in several
(combinable) models:

AllStar Model
The technology and flexibility of the AllStar brings added capabilities to the process,
optimizing performance and profitability, building loyalty and reward programs, and
personalizing your fans’ participation. Designed for facilities of any size.

Mobile
The TangentPOS Mobile POS brings additional action to the fans. Using wireless
technology, these handheld units give waitstaff the capability of performing all order
functions in the stands.

Skybox
TangentPOS Skybox is the extra resource that pushes your responses to the next level: orders
are placed conveniently and efficiently, the kitchen has timely and accurate information for
use in preparing and delivering the order, and guest checks are ready for presentation before
the close of the event. With this system, your staff has the tools and technology to meet the
needs of this very special group of fans.

Fine Dining
TangentPOS Fine Dining equips your waitstaff with a resource to serve your fans
meticulously and efficiently, while giving the kitchen the information required to get the
orders out quickly and correctly, the first time. All this plus a complete set of management
functions to assure your fans that their dining experience will be of championship caliber.

Retail
Get your fans involved by bringing merchandise to them at every opportunity. With
TangentPOS Retail, you have the technology to move high dollar items from the stores to the
portables and temporary stands without losing accountability or functionality.

MICROS MyStayManager

MyStayManager is a user-friendly mobile smart phone application that allows guests to

create reservations and self-manage the details of their stay through their handheld device,
when booking at participating hotels. Each hotel or hotel chain that subscribes to this service
has its own branded and custom-designed MyStayManager application, unique to the
individual business.

MyStayManager’s ubiquitous real-time access to the OPERA database empowers the guest
to an extent never before possible. Guests can conveniently interact with OPERA using their
smart phone or other mobile device to manage the details of current and future stays in real
time, wherever they may be. MyStayManager simplifies business or leisure travel for the
guest and the hotel staff.

From the hotel’s perspective, MyStayManager provides the basis for a comprehensive,
custom-designed travel management tool that adds unique value to the hotel brand by
leveraging OPERA information resources already available. In addition, MyStayManager
can be used to encourage guests to enjoy hotel amenities such as spa, dining, and recreational
venues, as well as special packages and loyalty membership benefits. Through partnerships
with trusted web communities (such as cultural, entertainment, and restaurant websites)
MyStayManager can extend the hotel’s own service offerings with timely information,
special packages, and useful “local knowledge” that will make the guest feel comfortable and
welcome. It’s all about fostering guest loyalty.

eCommerce Solutions

Leading-Edge Approach to Hotel Internet Marketing Management

Interactive marketing success depends upon the ability to act a few steps ahead. Anticipate
target sites. Appear in all the right places. Know how to engage customer attention- in an
environment where navigational decisions are made in the blink of an eye.

When designing an interactive marketing program, one size does not fit all. MICROS knows
how consumers use the Internet and we have the tools to convert them. Hotel Internet
marketing begins with a solid foundation of knowledge- not only of the complex network of
the Web, but a thorough understanding of the hospitality industry. Join more than 800 hotels,
resorts, restaurants, and spas worldwide, who depend upon MICROS for results-driven hotel
Internet marketing management- from small, independent boutique properties to large
international brands, located in more than 20 different countries around the world. MICROS's
internet marketing solutions deliver unrivaled revenue to its hospitality clients. These robust
eCommerce tools seamlessly interface with MICROS’s OPERA Enterprise Solution,
providing your business with a comprehensive solution. Contact MICROS to learn about its
innovative eCommerce tools.

• webHotel - The first e-commerce product and services platform to leverage OPERA-
based hotel and customer data to strategically attract, persuade, and convert online
travel consumers. It presents a seamless experience for customers to search for
reservations, browse, and book in one place.
• webProposal - A unique web-enabled tool for creating, distributing, and managing
professionally designed, customized sales and catering proposals. Leveraging OPERA
Sales & Catering, webProposal allows hotels to quickly distribute custom, branded
proposals that can be configured for various sized events and address the varied
concerns of meeting planners, wedding planners, and more.