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    3M's Innovation Crisis Why do we do this? To Align Targets and Methods Throughout the Organization "the way we think and plan" "The way we lead and motivate"

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    3M's Innovation Crisis Why do we do this? To Align Targets and Methods Throughout the Organization "the way we think and plan" "The way we lead and motivate"

    Drepturi de autor:

    Attribution Non-Commercial (BY-NC)
    Descărcați ca PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    27 vizualizări11 pagini

    Iir Bpe Summit

    Încărcat de

    nirgar
    3M's Innovation Crisis Why do we do this? To Align Targets and Methods Throughout the Organization "the way we think and plan" "The way we lead and motivate"

    Drepturi de autor:

    Attribution Non-Commercial (BY-NC)
    Descărcați ca PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    din 11

    Business Process 

    Business Process
    Excellence
    IIR Summit
    May 31, 2009

    www.i360institute.com
    www.i360institute.com

    My Blog: http://i360insight.com/
    Thought Leadership articles
    On BPE, Change Management
    Lean Six Sigma, Innovation, etc.
    www.i360institute.com

    Have you seen this video?

    The Basketball Video:


    The Basketball Video:

    http://www youtube com/watch?v=2pK0BQ9CUHk


    http://www.youtube.com/watch?v=2pK0BQ9CUHk
    www.i360institute.com

    3M’s Innovation Crisis
    www.i360institute.com

    Why do we do this?

    To Align Targets and Methods Throughout the Organization

    • “the way we  •“the way we 
    think and plan” lead and 
    motivate” Breakthrough
    Results
    Strategy People Outcomes:

    Profitability

    Measurement

    Processes Systems Innovation


    • “the way we  •“the way we 
    create value and  interconnect 
    manage” and enable”

    5
    www.i360institute.com

    What drives success?

    If Y =  Successful Business Process Excellence

    Y f( )
    Y = f(x)
    • X1 Sustained Executive Commitment and Involvement
    ‰ Convert vision into measurable goals and drive linkage to BPE
    ‰ Personalize,
    Personalize Take Symbolic Action
    Action, Participate
    Participate, Hold People Accountable
    Accountable,
    360-degree feedback

    • X2 Comprehensive Governance System and Infrastructure


    ‰ Policies, p
    procedures, KPIs and g
    guidelines to g
    govern the BPE
    ‰ Project tracking and knowledge sharing to measure and accelerate results

    • X3 Commitment to Develop Top Talent as Full Time Change Agents


    ‰ Organizational
    g commitment to full time Change
    g Agents
    g
    ‰ Rigorous process for selection and development of top talent
    Alignment Model
    Strategy Layer: Hoshin Methods
    Critical to 
    Mission and  Satisfaction 
    Vision Strategic  Requirements
    VOB: Voice of the Business
    Objectives VOC: Voice of the Customer

    EPM Layer: Balanced Scorecard  VOP: Voice of the 
    and BPM Methods Process
    Balanced Scorecard

    Core Processes Enabling Processes Strategic Process

    Process Metrics Process Metrics Process Metrics

    Business Excellence Layer: Policy  Policy Deployment 
    Deployment LSS Innovation
    Deployment, LSS, Innovation 
    Methods
    LSS & Innovation Projects LSS & Innovation Projects
    LSS & Innovation Projects
    www.i360institute.com

    Innovation Loves a Crisis
    www.i360institute.com

    Preservation and Evolution: The S‐Curve

    Phase 3
    Ph
    Optimization

    Phase 2
    wth

    Phase 4
    Improvement
    Grow

    R i
    Reinventing
    ti
    the Future

    Growth
    Phase1
    Innovation

    Time
    www.i360institute.com

    How the customer How the project How the engineers How the How marketing
    explained it leader understood it designed it programmer wrote it promoted it

    How the project How the consultants How the customer How it was What the customer
    was documented proposed installing it was billed supported really asked for
    www.i360institute.com

    Business Process Excellence
    Training and Consulting

    Innovation 360 Institute
    www.i360institute.com
    + 971 4 319 7645

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