Documente Academic
Documente Profesional
Documente Cultură
Submitted by:
ZEESHAN ALI
MBA-022(HRM)
COMMITTEE
Examiner 1:
Examiner 2:
Examiner 3:
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CECOS UNIVERSITY OF IT AND EMERGING SCIENCES,
HAYATABAD PESHAWAR
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PREFACE
Instead of dull and complicated topics interesting and useful topics have been
included to achieve the end it has been written for. These topics have and outstanding
and inspirational value for all its readers.
Happy regarding
ZEESHAN ALI
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Acknowledgements
I am thankful to all of the officers and staff of the Allied Bank Limited,
GT Road Branch Peshawar to provide me a congenial work environment and have
better cooperation and coordination with me and the way in which they interact with
me is highly commendable and worthy to be praised.
Zeeshan Ali
.
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EXECUTIVE SUMMARY
The main aim of doing the six to eight week internship after passing 20
subjects of MBA program is to acquaint the students with some practical knowledge
about the theories they have already studied at the university. I did internship in the
Allied Bank Limited and gather a lot of practical information and experience about
how a large organization works. I go through all the important human resources areas
of the organization i.e. history and organizational structure departmentation the office
and human resource analysis and recommendation about HR and general etc
, Training, Performance Appraisal, Recruitment & Selection and other
related areas and I got a lot of diverse practical knowledge about how to communicate
upward, downward and at lateral level. It will be very helpful in my practical life
when I independently enter into a competitive business environment. This MBA
degree along with the practical internship experience will certainly help me in
exploring my ideas, skills and knowledge. Apart from my own experience and
knowledge this report may also help other MBA students guiding towards right path
in the related field of Business Administration.
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Table Of Contents
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INTRODUCTION TO THE REPORT
OBJECTIVES OF STUDY
The practical work and experience leads to improvement of the inner
capabilities of any MBA student which are likely to be implemented in the
competitive business environment in near future. This 8 week practical work/
internship sharpens the inner capacities of an MBA student like me and is the first
step to introduction of any business environment after passing out of the university.
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2.HISTORY OF THE ALLIED BANK LIMITED
Today, with its existence of over 60 years, the Bank has built itself a
foundation with a strong equity, assets and deposit base. It offers universal banking
services, while placing major emphasis on retail banking. The Bank also has the
largest network of over 780 online branches in Pakistan and offers various
technology-based products and services to its diverse clientele.
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At the time, the Bank’s total assets amounted to Rs. 0.572 million.
Today, Allied Bank's paid up Capital & Reserves amount to Rs. 10.5 billion, deposits
exceed Rs. 143 billion and total assets equal Rs. 170 billion.
WORK SCOPE
The internship period was of six weeks and this period was not sufficient for
collecting the data understanding and analyzing the large organization like ABL. Most
of the repot is result of primary data and least is based on the secondary data. doing
internship in ABL was a great experience in terms of learning how to work in
organization and how to meet different people in the organizational structure and also
observed what had learnt from the text books during the study period.
RESEARCH METHODOLOGY
The methodology for the collection of data is mostly based on primary data. ,i.e
observation as well as informal interviews and discussions with the staff of bank and
it least depend on secondary data sources that is print and electronic media like books
annual report of the bank.
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Chapter2:
REVIEW OF ALLIED BANK
VISION
To become a dynamic and efficient bank providing integrated solutions and the
first choice of bank for all customers.
MISSION
• To provide value-added services to our customers
• To provide high-tech innovative solutions to meet customer requirements
• To create sustainable value through growth, efficiency and diversity for
all stakeholders
• To provide a challenging work environment, and reward dedicated team
members
• To play a proactive role in contributing towards the society
OBJECTIVES OF ABL:
Objective is the mean toward which an activity is aimed. all the activities of an
organization are due to its objectives and goals and it is for the attainment of
these objectives that various strategies, products and services are devised.
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FUNCTIONS OF ABL
Like other commercial bank, Abl is engaged in performing Varity of functions to
achieves its objectives. Abl perform its functions in accordance with the banking
company’s ordinance basic functions of ABL are as follow
General account
Suspense Account
Commission Account
Current Account
PLS Account
The branch also provides services to general public and other businesses like.
Deposits
Advances
Foreign Exchange
Compliances
Bills
ATM
Utility bills,
Traffic Chillan,
Locker’s Services
Submission of fee etc of different colleges.
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HERIRACY OF ABL
BAORD OF DIRECTORS
REGIONAL GROUP HEADS
REGIONAL GENERAL MANAGER
REGIONAL CONTROLLER
BRANCH MANAGER
CUSTOMER SERVICE MANAGER
BANK OFFICER
CASHIER
BOARD OF DIRECTORS:
in the management of abl bank, the board of directors is at the top of the
controlling bodies, there is general meetings of the share holders and are some
elected directors, board members of abl are lead by the chairman .
every region has regional chief usually an executive vice president ( evp)/senior
executive vice president (sevp),how over look all the operations of abl in
particular region .
under the regional heads is the regional general manager how are either vice
president. the regional manager are responsible for a either a number of regional
areas and controller of various departments such as administration , recovery,
general inspections, and loans etc
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REGIONAL CONTROLLER
Below the general managers are the regional controllers who are AVP. They are
directly reported to RGM and perform the duties of administration , loan approval
, general inspection etc
CHIEF/BRANCH MANAGER
In each region there are 20 to 30 branches which are managed by managers, who
are either AVP are officer .there are officers ,assistant/cashier employees in each
branch.
There are several duties which branch CSM has to perform that includes opening
of an account,
BANK OFFICER
The duty of bank officer is to post the checque, advices and vouchers, in the
computer system and maintain manual register
CASHIER
The duty of cashier is to make and receive payments and maintain the different
books accordingly
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Chapter3:
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Chapter4:
HUMAN RESOURCE MANAGEMENT PROCESS IN AN ORGANIZATION
HUMAN RESOURCE PLANNING & FORECASTING
There are certain tools and techniques for the effective implementation
of the Human Resource Management process in the organizations:
Job Analysis, Job Description & Job Specifications are the terms
which are widely used while the process of the Human Resource Planning. The
specific definitions of these terms are as under:
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JOB ANALYSIS
JOB DESCRIPTION
JOB SPECIFICATION
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FORECASTING HUMAN RESOURCE REQUIREMENTS
The starting point for projecting a firm’s future supply of labor is its
current/internal supply of labor within the organization. The simplest type of internal
supply forecast is the succession plan.
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FORECASTING HUMAN RESOURCE DEMAND
In the ABL the human resource needs are forecasted in many a ways.
The Bank devotes considerable resources in managing the risks to which it is exposed.
The momentum attained by this forecasting thus far will be continued in the future
through significant investments in human resources, technology and training.
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Chapter5:
ABL has remained active in its efforts to attract the best of the industry
talent by offering market based compensation and develop the skill set of existing
personnel.
During the last two years around 800 MTOs* in two separate batches
have been hired, while the hiring of another batch of around 250 MTOs* is in
process.
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• The person declared successful is then issued offer letter containing
terms and conditions for his employment. The candidate after accepting the terms and
conditions laid down in the offer letter join the organization and submits his joining
report.
• There is a formal orientation program organized for the new comers
just as to give brief introduction about the organization and the employees therein to
the newly hired employees. This program leads to basic awareness of the environment
of the organization.
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TRAINING NEED ASSESSMENT
Allied Bank Limited boasts of having one of the best in class Human
Resource, consisting of youth and experience. The HR department assess the
performance of employees through their PER’s and then formulate different training
programs accordingly. This helps the Bank to own phenomenal growth and success
through its competent labor force whose exemplary work ethics, attitude towards
collective growth and sheer sense of belonging has made ABL one of the top five
banks in Pakistan.
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continued in the future through significant investments in human resources,
technology and training.
ABL pursues the strategy of having a mixture of youth and experience
by investing in best of industry talent and inducting young talent. Competency based
recruitment coupled with market based compensation has enabled the bank to attract
the best of industry talent.
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• Financial Compensation
• Non Financial Compensation
The term career has many meanings. In popular use, it can mean
advancement in someone sequence of jobs. Career is basically a sequence of positions
held by a person during his or her lifetime.
The idea of increased personal responsibility for one’s career has been
described as a boundary less career in which individuals rather than organizations
define career progression, organizational loyalty, important skills, and marketplace
value. The challenge for individuals is that there are no norms and few rules to guide
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them in these new circumstances. Instead, individuals assume primary responsibility
for career planning, career goal setting, education and training.
One of the first career decisions one has to make is career choice. The
optimum career choice is one that offers the best match between what one want out of
life and interests, abilities and market opportunities. Good career choice outcomes
should result in a series of positions that give an opportunity to be a good performer,
make one want to maintain his/her commitment to career, lead to highly satisfactory
work, and give the proper balance between work and personal life.
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perceived by others and to serve as a confidential sounding board for dealing with
work-related problems.
• Challenging early careers/initial job assignments are an antidote to
career obsolescence. Employees should be encouraged to aim high because it lead to
higher performance. Parents, teachers, employers and friends should therefore, avoid
discouraging so-called impractical aspirations.
From the organizational point of view, there are four broader types of
internal moves: up, down, over and out. These moves corresponds to promotion (up),
demotions (down), transfers and relocations (over) and layoffs, retirement and
resignations (out). Dismissals are sometime also fall into the last category.
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All these methods of job changes apply in the ABL. People get
promotions, demotions, transfers and got dismissed/terminated depending upon the
situations in which they are performing their duties. These job changes are applicable
in every small or large organization where people are doing work. These methods are
as under.
Promotion
Demotion
Transfer
Dismissal
Separation
Layoff
Termination
Resignation
• Seniority
• Fitness
• Performance
TRANSFER
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DEMOTION POLICY AT ALLIED BANK LIMITED
SEPARATIONS
LAYOFF
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RESIGNATION
RETIREMENT
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Chapter6:
SWOT ANALYSIS OF THE ALLIED BANK LIMITED
A) STRENGTHS
• Human Resources
• Informational Resources
• Physical Resources
• Financial Resources.
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the daily process of the organization. The strengths noticed by me during my stay at
ABL as an internee is as under:
Customer Satisfaction
Brand Image
Reach/Availability
With its existence of over 60 years, the Bank has built itself a
foundation with a strong equity, assets and deposit base. It offers universal banking
services, while placing major emphasis on retail banking. The Bank has the largest
network of over 780 online branches in Pakistan and offers various technology-based
products and services to its diverse clientele.
Online Banking
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The Bank also provides the facility of ATM to its customers.
Additionally, account holders of all online branches can obtain the Allied Cash+Shop
Visa Debit Card for use at ATMs.
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All employees of Allied Bank Limited are bound to conform to and
abide by the ABL’s rules and obey all lawful orders and directives, to conduct
themselves with the highest standards of ethics, professional integrity and dignity in
all dealings with the public, clients, investors, employees, and fellow bankers. Also
they have to maintain the privacy and confidentiality of all the information acquired
during the course of professional activities and refrain from disclosing the same
unless otherwise required by statutory authorities/law.
Professionalism
Business/Work Ethics
The statement of Ethics and Business Policy also states that employee
in ABL respect fellow colleagues and work as a team. They shall at all times be
courteous and not let any personal differences affect their work. They will treat every
customer of ABL with respect and courtesy. It also ensures that employees show good
attendance and punctuality. As a personal responsibility, every employee is to
safeguard both the tangible and intangible assets of ABL and its customers. The bank
has adopted a strict stance through the “statement of Ethics and Business Practices”
that its employee should not indulge in any kind of harassment including sexual
harassment or intimidation whether committed by or against any senior/junior, co-
worker, customer, vendor or visitor.
Employee’s Satisfaction
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medical facilities for the employees. Greater benefits and perquisites are provided to
the top level of management.
Organizational Environment
B) WEAKNESSES
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During the internship in ABL I found the problem of lack of
communication between the employees and management. They lack understanding
with each other and not share the work of each other. More, the employees were
reluctant to share their knowledge with others.
Public Dealing
Due to lack of qualified public relation officers the public respect not
found in the bank. Sometimes employees not take good care of the customers and did
not perform their duties well.
Technology
The bank performs most of its routine work manually. There is a need
of using modern communication devices. Computer based working must be adopted.
Also the bank needs other communication devices to improve its working.
HR Issues
There are certain HR issues that were also causing some problems e.g.
after the training there is no meaningful way to evaluate the effectiveness of the
training. A lot of complications/issues occur in the process of performance
management. Recruitment and Selection process take too much time. The process of
reprisal of grievances of the employees takes too much time adding insult to injury of
the employees.
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Innovation
C) OPPORTUNITIES
Expansion of Economy
Legal Protection
The legal protection given by the government and the State Bank
provides for the bank to explore new area of market by launching new services to the
market.
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Human Resource
Information Technology
The increase in per capita income and overall economy has resulted
into a great demand for the consumer financing especially for home finance and car
financing and it is said that this trend will increase more in future. The bank can earn
a lot by focusing on its consumer financing sections.
D) THREATS
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Expanding Corporate Culture
Technology
ABL have wide network of branches and almost all of its branches are
online. There if one commuter of one branch suffers a problem, all systems and
commuters will suffer.
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Chapter7:
RECOMMENDATIONS
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• Rules and procedures must be got simplified and there must be
equality in them at every level of the organization.
• There must be equal and justified distribution of the rewards and
compensation in the organization.
• Equal employment opportunities must be offered to all irrespective of
the differences on the basis of gender and cultures.
• Discrimination on gender basis must be discouraged.
• There must be training for managers on handling of diverse nature of
workforce.
• Effective and efficient service delivery must be adopted.
• Redundancy of working procedures must be handled proactively.
• There is a greater need for cooperation and coordination among people
at different levels of the organization.
• Security situation of the employees must be given adequate attention.
• Result oriented training must be imparted to the employees.
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CONCLUSIONS
This report also has greater information about the organization. Its
vision, mission, objectives, goals and targets, programs and projects initiated by the
organization, its staff strength, organizational structure, organizational structure of the
Human Resource Management department etc. Also the report shows that how human
resource management functions are being implemented in the organization.
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care about the individual’s career and its growth. But to keep the standards high, the
management is very keen about the performance and requires good moral and
professional attitude of its employees.
Getting ideas for improvement from customer side is a new idea and
that is working very well in Allied Bank Limited. Prioritizing its product portfolio in
line with its corporate and consumer needs and wants the bank is committed to
develop products that give more value to its customers in both the sectors.
I feel pleasure that I have really gained a lot during may 6 weeks of
internship and enjoyed working with experienced, cooperative & intelligent staff. The
exercise of formulation of this report will certainly be helpful in delivering practical
knowledge about basic human resource management functions to me and I will be
able to meet the challenges and issues which are going to be faced by me in the
practical life. This short term practical experience during internship will certainly be a
first step of courage and motivation to work in the competitive business environment.
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REFERENCES AND SOURCES USED
ANNEXES/ APPENDICES
Nil
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