Training Course Details

TOPPS/Tourism Oriented Policing/Protection Services

For a Multi-cultural and Interconnected World

Program #: 703
Benefits Who Should Attend Sessions
Speakers Program Hours Discounts

Tourism is one of the world's leading industries and a major economic development tool,
and as such, security (against crime and terrorism) has a major impact on the tourism and
event oriented economies. Furthermore, when public officials are tourism-sensitive they
tend to be more tolerant of the needs of diverse local populations and offer the general
public better service. T&M offers an expandable and on-going set of training and skills
development tools. This course also uses tourism as a means for cross-cultural
communication and as a methodology for event risk management.

Who Should Attend:

- Security Guard Force Supervisors

- Police Officers
- Police Administrators
- Local Government and Tourism Board officials
- Security Professionals working in any Entertainment and Tourism venues.

How You Will Benefit

This course benefits the local economy and tourism industry for which the police
departments and security guard force serve. It allows them to find new economic
resources and create new community relationships. The course serves as an excellent way
to train police and security guards in multi cultural issues. Our goal is to train trainers to
take tourism security to their local police departments or agencies, and other tourism
entities.

Sessions

Part 1. Understanding Tourism, Tourism Security And Tourism Surety.

Looking at the role of attractions, staff, publicity and secondary industries and how
they interact with tourism security.

Objectives:
o to understand the overall tourism security picture
o learn to use tourism jargon and communication methods
o appreciate the role of security and security fears within the industry

Part 2. Tourism Crimes And Tourism Terrorism And Meeting Cum

Demonstrations. This section will explore which are the major tourism crimes and what
is the relationship between tourism and terrorism. It teaches the student how to prepare
for these issues and how to develop effective counter strategies

Objectives:
o to understand the various classifications of tourism crimes and what are the effective
counter measures.
o to understand the why terrorists target tourism centers and how to predict possible
terrorist situations.
o How to understand the differences between random acts of crime and industry
inspired fraud.

Part 3. Tourism economics. The learning objectives in this module are centered on the
economic impact the type of security. Often government officials and CEOs make the
mistake in not understanding how security adds to the bottom line and should be part of
an overall marketing plan.

Objectives:
o to understand the role of economics within tourism security
o to understand the cost of crime and terrorism to the industry
o to understand how tourism security fits in with niche marketing and
multiplier/subtraction

Part 4. Tourism Social-Psychology. This section provides an understanding of how and

why tourists act the way they do and what security personnel need to do in order to deal
with these issues.

Objectives:
o to understand the use of psychographic modeling for law enforcement
o to understand the key sociological/criminological theories and how they impact
tourism security
o to understand how to translate theory into policy and practice

Part 5. Customer Service. The issue of customer service is key to good tourism
security. In this section we will deal with issues such as listening skills, reconnaissance,
and crime recovery.

Objectives:
o to understand the role security professional attitudes within tourism security.
o to understand the how listening skills can provide a safer environment
o to understand how to distinguish between sympathetic responses and empathetic
response modes.

Part 6. Anger Management

This section deals with how anger can impact tourism security and how to manage
both personal and group anger.
 Objectives:
o to learn how to use anger management techniques to calm a situation
o why it is important for tourism security professionals to know how to identify and
manage their own anger
o how to recognize and deal with employee violence and anger.

Part 7. Tourism Security Ecology/Urban Cityscapes

Major tourism cities may be plagued with homeless people or transients who
migrate to tourism cities, producing issues of crime and economic deterioration. This
section deals with the social ecological problems of poverty, crime and tourism. The
objective is to develop policing policies that are sensitive to the needs of both locals and
visitors alike.

Objectives:
o Problem identification
o Learning how to handle transients and delinquency problems
o Developing relationships between the police, tourism, government and local action
groups

Part 8. Dealing With Flash-Points

This section looks at where tourism security professionals and other tourism
professionals, such as hoteliers and restaurateurs may be in conflict and how to learn to
work together.

Objectives:
o to understand the way hoteliers think and what they want from security professionals
o how to promote tourism security within the tourism industry
o to understand conflicts between tourism security and law enforcement personnel, how
to avoid them and how to get beyond them

Part 9. Event Risk and Crisis Management

The goal of this section is to emphasize major event risk and crisis management.
What special needs do event goers have and what special challenges do event
participators produce?

Objectives:
o to understand how to lessen potential risks
o to distinguish between acts of terrorism, crime and political demonstrations
o to develop plans prior to an event and crisis management plans should there be a
negative incident
Part 10: Issues of Urban life and tourism

The goal of this section is to look at key urban issues during major festivals and
events. Issues that will be examined are:

o The homeless and aggressive panhandling

o Street people
o Drugs and Festivals
o Tourism Security and Downtown Businesses

This section employs readings from communities that have faced these problems
and how they impact tourism security. Practical solutions that fit with the locale's
cultural ecology will be examined

Examinations will be given on each of these areas. Testing will be based on readings
from the text book plus classroom materials. Certification will require a passing grade of
at least 80% and refresher courses will be made available on an annual basis through
SMS training services.

Speaker

Peter Tarlow, Ph.D

Dr. Peter E. Tarlow is an expert specializing in the impact of crime and terrorism on the
tourism industry, event risk management, and in tourism and economic development.
Tarlow earned his Ph.D. in sociology from Texas A&M University. He also holds
degrees in history, in Spanish and Hebrew literatures, and in psychotherapy. Since 1990,
Tarlow has been teaching courses on tourism, crime & terrorism to police forces and
security and tourism professionals throughout the world.

In 1996, Tarlow became Hoover Dam's consultant for tourism development and security.
In 1998, Tarlow's role at the Bureau of Reclamation expanded. He was asked to develop
a tourism security program for all Bureau of Reclamation properties and visitor centers.
In 1999, the US Customs service asked Tarlow to work with its agents in the area of
customer service, cultural awareness, and custom's impact on the tourism and visitor
industry. In 2000 Tarlow, due to interagency cooperation on the part of the Bureau of
Reclamation, helped to prepare security and FBI agents for the Salt Lake City 2002
Winter Games. In 2003, Tarlow was asked to take on special assignments dealing with
iconic security for the US National Park Service.

Tarlow also lectures for Homeland Security. In that capacity, he has lectured to both
urban and rural tourism areas across the United States. Tarlow lectures at major
universities around the world. He also lectures on the topic of prisons as breeding
grounds for terrorism for the United States Bureau of Prisons and for the Department of
Justice's counter terrorism groups.

Tarlow has worked with US government and international agencies such as the US Park
Service at the Statue of Liberty, The Smithsonian's Institution's Office of Protection
Services, Philadelphia's Independence Hall and Liberty Bell and New York's Empire
State Building. He has also worked with the Federal Bureau of Investigation, The Royal
Canadian Mounted Police, and the United Nation's WTO (World Tourism Organization),
the Center for Disease Control (Atlanta, Triangle Series). Tarlow speaks throughout
North and Latin America, the Middle East and Europe. Some of the topics about which
he speaks are: the sociology of terrorism, its impact on tourism security and risk
management, the US government's role in post terrorism recovery, and how communities
and businesses must face a major paradigm shift in the way they do business. Tarlow has
trained numerous police departments throughout the world in TOPS (Tourism Oriented
Policing Skills) and offers certification in this area.

Tarlow is a member of the Distance Learning Faculty of "The George Washington

University" in Washington, DC. He is also an adjunct faculty member of Colorado State
University and the Justice Institute of British Columbia (Vancouver, Canada). Tarlow is
also an honorary professor at the Universidad de Especialidades Turisticas (Quito,
Ecuador), of the Universidad de la Policia Federal (Buenos Aires, Argentina), and on the
EDIT faculty at the University of Hawaii in Manoa, (O'ahu). Tarlow lectures on security
issues, life safety issues, and event risk management at numerous other universities
around the world including universities in the United States, Latin America, Europe, the
Pacific Islands, and the Middle East.

Tarlow is a well-know author in the field of tourism security. He is a contributing author

in the first major book on tourism security book Tourism, Crime and International
Security Issues (John Wiley & Sons) and has published numerous academic and applied
research articles regarding issues of security including articles published in The Futurist,
the Journal of Travel Research and Security Management. In 1999 Tarlow co-edited
"War, Terrorism, and Tourism." a special edition of the Journal of Travel Research. In
2002 Tarlow published Event Risk Management and Safety (John Wiley & Sons). The
Chinese language edition of Event Risk Management and Safety will be published in
2005 (I am not sure this occurred). Tarlow also writes and speaks for major organizations
such as the Organization of US State Dams, and The International Association of Event
Managers. He has recently completed two new major works, one on "dark tourism"
appeared in "Niche Tourism" (Elsever University Press) and one on theories of terrorism.
Tarlow also writes and publishes "Tourism Tidbits," an electronic newsletter on tourism
and travel. Thousands of tourism and travel professionals around the world read
"Tourism Tidbits" in its English, Spanish, Turkish, and Croatian language editions.
Tarlow is also a regular contributor to the joint electronic tourism newsletter, ETRA,
published jointly by Texas A&M University and the Canadian Tourism Commission.

Tarlow's fluency in many languages enables him to speak throughout the world (United
States, the Caribbean, Latin America, Europe, and Africa, and the Eastern Pacific).
Tarlow also lectures on current and future trends in the tourism industry, rural tourism
economic development, the gaming industry, issues of crime and terrorism, the role of
police departments in urban economic development, and international trade. Tarlow has
done extensive research on the impact of school calendars on the tourism industries, on
tourism crime, and on terrorism. Tarlow is also well known in the area of rural tourism
having lectured on this subject in numerous states throughout the United States. Tarlow
publishes extensively in these areas and writes numerous professional reports for US
governmental agencies and for businesses throughout the world.

Tarlow has appeared on National televised programs such as Dateline: NBC and on
CNBC. Tarlow organizes conferences around the world dealing with visitor safety and
security issues and with the economic importance of tourism and tourism marketing. He
also works with numerous cities, states, and foreign governments to improve their
tourism products and to train their tourism security professionals.

Hours
Registration Hours
Early Registration
Day Before
5:00pm - 6:00pm
Registration
1st Day
7:00am - 8:00am
Program Hours
8:00am - 5:00pm Classroom
6:00pm – 7:30pm Reception
2nd Day
8:00am - 5:00pm Classroom
3rd Day
8:00am - 5:00pm Practical Exercise

The registration fee includes daily continental breakfast, refreshment breaks, a reception,
and all handout materials

Team Discounts
If registering two or more attendees from the same organization, call 717-823-6401 for
more information.

Cancellation Policy
Written cancellations must be received by SMS at least 10 business days before the start
of the program for a full refund. Those received less than 10 days prior will be refunded
the full registration, less a $100 per person fee. No refunds are made for cancellations
received on or after the start date.
Customized In-house Courses
If you would like to have one of SMS training programs brought in-house or tailored to
your organization's specific needs, please contact SMS at 717-823-6401.

Continuing Education Units (CEUs)

Certificates of completion and attendance will be prepared upon request.