NATIONAL INSTITUTE OF FASHION TECHNOLOGY,

GANDHINAGAR

Assignment no. 3
E-COMMERCE

G2C WEBSITE : http://www.esevaonline.com/

Submitted to : BY:
Ankit Vatsyayan
Mr. Amar Tiwari
DFT –VI
 ROLL NO.: 03

G2C WEBSITE: http://www.esevaonline.com/

PROGRAMME/PROJECT/ UNDER WHICH THIS WEBSITE IS LAUNCHED: Intergrated Citizen Services,

govt of Andhra pradesh

DETAILS OF IMPLEMENTING AGENCY

Name: GOVERNMENT OF ANDHRA PRADESH

City: HYDERABAD

State: ANDHRA PRADESH

Country: INDIA

E-SEVA
Looking at 'service' from the citizens' point of view, the Government of Andhra Pradesh
seeks to redefine citizen services through eSeva, using state-of-the-art technologies.
eSeva builds on the success of the TWINS pilot project launched in Banjara Hills,
Hyderabad, in December 1999.

VISION
The Government of Andhra Pradesh has a clear vision to create a knowledge
society by using Information Technology in all aspects of development and
governance. Pioneering efforts are being made to reach the benefits of IT to
the citizens - urban and rural, rich and poor, literate and illiterate. The Government is
conscious of the dangers of the 'digital divide', and is making special provisions for
reaching the 'information have-nots'.

• Service Centers were established by AP Government in partnership with private

sector to deliver on-line services
• Services: payments, issue of certificates, application for documents from different
agencies of state, local, central government and private sector
• Number of counters operated by private contract staff
• Software that can process multiple types of transactions
• Immediate connection to a Central Web Server which in turn communicates with
departmental servers.
• eSeva started with one pilot center, expanded to 43 centers in the city of
Hyderabad, and later to 213 municipal towns, and is now being taken to rural
areas

Salient features of E-Seva

• 51 eSeva centres (with 400 service counters) spread over the Twin Cities and
Ranga Reddy District.
 • All service counters are facilitated with an electronic queuing system.
• Operating from 8.00 am to 8.00 pm, on all working days and 9.00am to 1.00pm
on holidays (Second Saturdays & Sundays).
• 'One-stop-shop' for over 66 G2C and B2C services.
• No jurisdiction limits - any citizen in the twin cities can avail of the services at any
of the 51 eSeva service centres.
• Online services: eForms, eFiling, ePayments.
• Payments by cash/cheque/DD/credit card/Internet.

G2C Services offered in eSeva

Payments of bills & taxes

• Electricity, Water, Telephone bills

• Property Tax, Sales Tax, Profession Tax, Income Tax
• Examination fees
• Road Taxes
• Fines

Registrations & Certificates

• Births & deaths

• Trade Licenses

Filing

• Passport Applications
• Returns of Sales Tax, Income Tax, Profession Tax

Others

• RTC Bus Passes

• Examination results
Wide spectrum of citizen friendly services

Payment of utility bills

• Electricity bills
• Water and sewerage bills
• Telephone bills (BSNL & TATA Tele Services)
• Property Tax
• Sales Tax

Certificates
• Registration of births / deaths
• Issue of birth / death certificates
• Registration Department : Issue of encumbrance certificates
• Issue of Caste/Nativity Certificates

Labour department
• License New Registration
• License Renewal

Permits / Licences
• Medical and Health Department: Renewal of Drug Licences
• Issue / renewal of trade licences
Transport Department Services
• Change of address of a vehicle owner
• Transfer of ownership of a vehicle
• Issue of learners' licences
• Issue / renewal of driving licences (non-transport vehicles).
• Registration of new vehicles

Information
• Transport Department Procedures
• Registration Department: Market value assistance

Reservation
• Reservation of APSRTC bus tickets
• HMWSSB: Reservation of water tanker
• Tourism: Reservation of tickets/ accommodation

Other Services at eSeva Centres

• Sale of passport application forms
• Receipt of passport applications
• Receipt of applications for new telephone connections.
• Registration Department: Sale of non-judicial stamps
• Registration Department: Document writing service
• Collection of small savings

Internet Services
• Internet-enabled electronic payments
• Downloading of forms and Government Orders (GOs)
• Filing of applications on the web
• Receipt of complaints or requests in connection with citizen services
Polices Services
• Payment of Inquest/Panchanama fees 50 Rs.
• Payment for First Information Report 50 Rs.
• Payment for Inquest/Panchanama fees 50 Rs.
• Payment for Post Mortem Report 50Rs.

The e-payment procedures at e-seva

• As one logs into the e- seva website , one gets a home page where he faces
a lot of options including that of G2C services. Refer to the screenshot below.

• For G2C services , one is required to refer to the transc. Services option
appearing in the home page. Once the user opts for that option list of the
various G2C services appear , as is clear from the screenshot below.
• Once the various options appear, the user needs to just click at the desired
option and he gets pop up window which asks for login id and password. The
payement could be done by debit card credit cards as well as e-banking, the
screen shot is shown in the previous page.
 eSeva Departmental Services
Name of the
Sl.No. Service Desc
department/Service
1 Hyderabad Metro Water Works 1 Collection of Water Charges

AP Central Power Distribution

2 2
Company Ltd Collection of Electricity Charges

3 Birth Acknowledgement

4 Death Certificate Request

5 Birth Certificate Issue

6 Child Name Entry

7 Death Acknowledgement

8 Death Registration

9 Death Certificate Issue

10 Property Tax Receipt

3 Municipal Corporation Of Hyderabad
11 Property Tax Self Assesment

12 Property Tax Demand Notice

13 Trade Licence Application

14 Trade Licence Fresh

15 Trade Licence Renewal

16 Birth Certificate Request

17 Birth Registration

18 Garbage Fee Collection

19 Collection of Applications-Fresh(RPO)

4 REGIONAL PASSPORT OFFICE 20 Collection of Applications-Renewal(RPO)

21 Collection of Applications-Minor(RPO)

22 BSNL Bill Receipts

5 Bharat Sanchar Nigam Limited
23 BSNL-IT Cards

6 Commercial Taxes Department 24 Collection of VAT/CST

25 A2 Returns Filing
 26 Collection of VAT/CST(No Data)

27 Utilization of Waybills

28 VAT-200 Returns

29 CST Returns

30 VAT/TOT Collection

7 Tata Tele Services Ltd 31 TTL Bill Receipts

32 Driving Test Fee

33 Learner License Test Fee

34 Vehicle Tax(Non-Transport)
Andhra Pradesh Transport
8 35 Vehicle Tax(Transport With Permit)
Department
36 Vehicle Life Tax collection

37 Vehicle First Quarter Tax

38 Temporary Registration Certificate

40 Intermediate First Year Marks

9 Board of Intermediate Education 41 Intermediate Second Year Marks

42 Inter Vocational 2nd Year Marks

10 Miscellaneous Services 43 Sale of Passport Applications

44 Sale of Trade Licence Applications

45 Sale of EAMCET Applications

46 SSC Duplicate Hallticket

47 E-CET(FDH) Applications Sale

48 E-CET(FDH) Receiving Of Application

49 DIET-CET Applications Sale

50 Sale of ICET Application

51 ICET Receiving Of Application

52 Sale of LAWCET Applications

53 LPCET Application Sale

54 Ed CET-2004 Application Sale

55 SSC Results
 56 Duplicate Receipt

57 Cyberabad Commissionerate App

58 DSC Application Sale

66 Fees

67 Visa Fee

68 Bandobust Charges

69 Hotels/Lodges License

70 Amusement License

13 Police Department 71 Fines Penalities and Compounding Fee

72 Arms License Fees

73 Arms Dealership License Fee

74 Police Station Collections

75 Traffic Chalan payment

76 Police Department

77 License Renewal

78 Labour Notice of Change

79 New Registration
14 Labour Department
80

Registration(Enumerated)

A.P Dairy Development Co-op 85 APDDCF(Collection Of Booth Amount)

17
Federation 86 APDDCF(Sale of Milk Cards)

18 Ranga Reddy District Services 87 Revenue Records Delivery System-AD

 88 Demarcation of Survey Number-MRO

89 Mutations (Change of Name)

90 Revenue Records Delivery System

91 Demarcation of Survey Number-AD

92 Furnishing of Investigation Documents

93 Report on Missing/Lost Documents

94 Traffic Challan Payments

95 Permissions/Bandobust For Private Functions

19 Cyberabad Police Commissionerate 96 Acceptance Of Permission and Bandobust

97 Verification and Certificates

98 Hotels/Lodges/Restaurents/Bars/Resorts Licenses

99 Acceptance Of Hotels/Lodges Licences

100 Arms Licenses Renewal/Fresh

101 Release Order(Civil Supply)

20 Civil Supply Services 102 Release Order(Civil Supply) Ranga Reddy District

103 Ration Card Mutation and Correction

106 Jobseeker(DAJ)

23 Dail a Job 107 Employer Registration for 1 Year(DAJ)

108 Employer Registration for 6 Months(DAJ)

109 Receiving of EPF Applications

24 EPF
110 Status Enquiry of Application

25 District Muncipal Administration 111 property tax(DMA)

Customer centric approach of e-seva

Performance of e-seva

No.of Trans. Amount

Year (in Millions) (in Millions)

2001 0.3 334

2002 4.5 10,050

2003 10.5 38,691

2004 29.5 43,233

2005 41.8 49,150

Total 86.6 141,458

The EDS provides the following services through its urban eSeva centers within the
time standards mentioned below :-

S.No. Name of the Service Maximum time for delivery

of Service / Transaction

1 Sale of Documents 15 minutes

2 Payments of frills 15 minutes

3 Payment of Bills on Internet 10 minutes

Information provided to customers in electronic form can be categorized into:-

Electronic format Description (site contents or title Designation and address of

address / location where available the custodian of information
etc.,) (held by whom?)

Websites www.esevaonline.com This website is maintained by

the M/s SPANCO Tele
Systems ltd.,

www.kmbank.ap.gov.in A.P.T.S

15.2 Describe particulars of facilities available to citizens for obtaining information including the
working hours of a library or information center or reading room maintained for public use where
information relating to the department or records / documents are made available to the public.

Library is maintaining for internal purpose. Public can get the information or record accordingly
to the provision of RTI Act.
Organizational model of e-seva
• Policy decisions by IT Department of Govt of AP State

• Top level administration by Director of Electronic Services

• Audit by 3rd Party

Recognitions
• Computerworld Honors (USA) 2002
• CAPAM Commendation 2002
• National e-Governance Award 2003
• CAPAM Silver Award 2004

REFERENCE

• http://www.esevaonline.com/
•