Managing ICT

ethical issues, threats & opportunities within the Financial Institution

Ethical management of ICT within the Financial Institution

Content

Introduction……..……………………………………………………………………………………………….…..10
Digital Divide…………………………………………………………………………………………………….…..10
Poverty…………………………………………………………………………………………………………….…10
Piracy………………………………………………………………………………………………………………...10
Cybercrime…………………………………………………………………………………………………………..10
Human Rights……………………………………………………………………………………………………….10
Gender Equality…………………………………………………………………………………………………….10
Policy issues………………………………………………………………………………………………………...10
The Disability Discrimination Act………………………...………………………………………………………..10
Acceptable use policies………………………………..…………………………………………………………..10
Internet filtering…………………………………………………………………………………………………......10
Copyright………………………...……………………………………………………………………………….....10
Data protection…………….………………………………………………………………………………………..10
Privacy concerns………………….………………………………………………………………………………..10
Conclusion…………………………………………………………………………………………………………..10
Acknowledgement………...………………………………………………………………………………………..10
References.……………………………………………..…………………………………………………………..10

Abstract
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The advent of information and communication technologies (ICT) has revolutionized the way in which
financial institution interact and conduct business activities with their customers. I emphasize the role of
ICT manager in utilizing ICT and business processes to achieve organizational goals all the while
ensuring system constraint and customer satisfaction

Keywords: Ethics, management, ICT, threats. Opportunities, resources, legal, financial institutions

Introduction

The globalisation of the world economy has increased the reliance of businesses on information. ICT
(information and communication technologies) assists and extends the ability of mankind to capture,
store, process, understand, use, create, and disseminate information at a speed and scale which had
never been thought possible before and has revolutionized the way in which financial institution interact
and conduct business activities with their customers, shareholders etc. In this modern era, organizations
are expected to conduct business in an ethical manner; ethics refers to well-based standards of right and
wrong that prescribe what humans ought to do, usually in terms of rights, obligations, benefits to society,
fairness, and specific virtues. (Mohd and Sembok ,2003).

Healy and Iles (2002) found that a large number of companies have in place codes of conduct designed
to govern the use of ICT by their employees. However, the fundamental reason for those codes was to
ensure the security and efficient operation of the organization’s information systems rather than for wider
ethical considerations and that there is often adherence to only the letters of relevant laws
and as oppose to observing the spirit of such laws.

The managers when employing ICT structures to achieve the aim of the organizations are faced with
major ethical challenges and must device ingenious ways to transform the challenges into opportunity. In
today’s fiercely competitive and rapidly changing financial services market, people often consider it an
amoral field as it focused purely on risk and return. This paper seeks to identify those areas of ICT
management within the financial sector that posse ethical challenge to the ICT manager.
mmm
Identify the key areas where ethical issues may arise for the organization, such as:

• ownership of software and data;

• integrity of data;
• preservation of privacy;
• prevention of fraud and computer misuse;
• the creation and retention of documentation;
• the effect of change on people both employees and others; and
• global ICT.

 Whilst organisations have a responsibility to act ethically in the use of ICT so to do individual
employees. Those involved in providing ICT facilities should support the ethical agenda of the
organisation and in the course of their work should:

• consider broadly who is affected by their work;

• examine if others are being treated with respect;
• consider how the public would view their decisions and actions;
• analyse how the least empowered will be affected by their decisions and actions; and
• consider if their decisions and acts are worthy of the model ICT professional.
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Managing by policy as oppose ethics tension bwt the two

Mike Healy & Jennifer Iles () “The Establishment and Enforcement of Codes”

References

1) Tengku Mohd T.Sembok (2003) “Ethics of Information Communication Technology (ICT)”

2) Mike Healy & Jennifer Iles (2002) “The Establishment and Enforcement of Codes”
3)