Siebel Sizing Questionnaire - CUSTOM SIZING v1.0 - SatishLohar

Sizing Questionnaire for
Siebel eBusiness Applications
CUSTOM SIZING
Table of Contents
INTRODUCTION.......................................................................................................................................................................3
i. What is a Sizing?............................................................................................................................................................3
ii. Instructions for Completing this Questionnaire..........................................................................................................4
iii. Who Can Request a Siebel Sizing..............................................................................................................................4
iv. Levels of Siebel Sizing...................................................................................................................................................4
Quick Sizer.........................................................................................................................................................................4
Custom Sizing....................................................................................................................................................................4
v. Where to return the completed Questionnaire...........................................................................................................5
vii. Sizing Defaults and Assumptions................................................................................................................................5
viii. Supported Platforms..................................................................................................................................................5
CUSTOM SIZING (CS)...........................................................................................................................................................6
CS-1.0 Sizing Questionnaire General Information........................................................................................................6
CS-2.0 Contact Information............................................................................................................................................6
CS-2.1 Customer Information.........................................................................................................................................6
CS-2.2 Questionnaire Contact Information.....................................................................................................................6
CS-2.3 Information........................................................................................................................................................6
CS-2.4 Recipient of Completed Sizing Results...............................................................................................................7
CS-2.5 Siebel Information...............................................................................................................................................7
CS-3.0 System Configuration...........................................................................................................................................7
CS-3.1 Siebel Servers......................................................................................................................................................7
CS-3.2 Server Topology..................................................................................................................................................8
CS-3.2 Database Server...................................................................................................................................................8
CS-3.3 Application Server...............................................................................................................................................8
CS-3.4 Web Server..........................................................................................................................................................8
CS-3.5 Remote Server (for Mobile Clients)....................................................................................................................8
CS-4.0 Application and User Profile..............................................................................................................................9
CS-4.1 Siebel eBusiness Application Version.................................................................................................................9
CS-4.2 Siebel eBusiness Application Suite.....................................................................................................................9
CS-4.3 Web Client Think Time.......................................................................................................................................9
CS-4.4 Employee (Internal) Application User Profile....................................................................................................9
CS-4.5 Customer & Partner (External) Application User Profile...................................................................................9
CS-4.6 Other Siebel Application User Profile...............................................................................................................10
CS-5.0 Application Options (Optional).........................................................................................................................10
CS-6.0 Application Customization (Optional)..............................................................................................................11
CS-7.0 Siebel File System (Optional)............................................................................................................................12
CS-9.0 Database Disk Requirements (Optional)..........................................................................................................12
APPENDIX A. Definitions....................................................................................................................................................13
AA-1.0 Clients Types....................................................................................................................................................13
AA-2.0 Definition of Types of Siebel Users & User Transaction Profiles...................................................................13
AA-3.0 Siebel Application Categories..........................................................................................................................14
AA-4.0 Average Web Client Think Time......................................................................................................................14
AA-5.0 Application Options and Customization..........................................................................................................15
AA-7.0 Siebel Servers...................................................................................................................................................15
AA-8.0 Siebel Integration.............................................................................................................................................16
APPENDIX B. Sample Siebel eBusiness Application Topologies........................................................................................17
Siebel 8 CRM Architecture..............................................................................................................................................17
Siebel Sizing Questionnaire Page 2

APPENDIX C. Sample Siebel Call Center Business Scenarios and Transactions..........................................................18

INTRODUCTION
Thank you for requesting a sizing estimate for your Siebel eBusiness Applications. The information you provide
in this document will allow to develop a sizing recommendation which describes the server resources required
to support your planned EBS installation.
’s Siebel Sizing Tool, Sizing Questionnaire, sizing metrics, and sizing methodology are continually reviewed to provide the
best possible estimate of the hardware resources required to support Siebel eBusiness Applications. Guidelines for sizing
metrics are derived from scalability tests, benchmarks, and sizing tests performed worldwide at: the International
Competency Center in San Mateo, California; the Web Server Solutions Development Lab in Beaverton, Oregon; the Silicon
Valley Lab in San Jose, California; the Toronto Lab in Canada; the Raleigh Lab in North Carolina; the Performance,
Scalability and Solutions Center in Montpellier, France; the Lab in Hursley, England; the Poughkeepsie Lab in New York;
and Siebel Systems in San Mateo, California. In addition, extensive consulting experience with production Oracle customers
is applied to the sizing recommendations.
It is recommended that several resources be used to complete this questionnaire (your organization’s business
experts, consultants, ISV representatives, etc.) to obtain valid inputs.
i. What is a Sizing?
A sizing is an approximation of the hardware resources required to support a specific software implementation.
The purpose of this questionnaire is to collect information to estimate the hardware requirements for the
implementation of Siebel eBusiness Applications on System z™, POWER®, System x™ or heterogeneous
environments.
It is important to understand that “sizing” the hardware for each customer’s Siebel eBusiness Applications and
Oracle Business Intelligence Enterprise Edition applications implementation is an iterative process, which may
be refined and repeated a number of times. If you are in the early stages of planning, you will probably have
limited information about your planned environment. In this case, we can complete the sizing estimate with
general information about your Siebel eBusiness Applications users. When you are further along in your
implementation planning, you will know more about Siebel eBusiness Applications, the modules you plan to use,
the number of users and your potential transaction activity. At that time, you may request another sizing
estimate based on more detailed information. In any case, after receiving the results of a sizing estimate, you
may choose to revise your input and request a re-sizing. At the Solutions Sizing Center, we will be happy to
work with you throughout this process.
This questionnaire, when completed, will return to you a sizing estimation including a workload from a provider
other than . is not responsible for the accuracy of the data contained in such a workload. Any reliance by you
on the third party workload is at your sole risk and will not create any liability or obligation for . If you have any
questions or are unsatisfied with the third party workload information, you should contact the third party
provider.
The system resources quoted to you in any sizing related communications are sufficient only for the workload(s)
estimated. Other factors may require additional resources (e.g. additional non-estimated workloads, minimum
configurations for RAID, allowance for growth, workspace, etc).
The information provided to you in any sizing related communications are provided by International Business
Machines Corporation () as a service to you and may be used for informational purposes only. Use of any sizing
related communications is restricted to the purpose of helping you predict a possible Server model processor,
memory and disk resources for a given workload. All representations of processor utilization, throughput,
response time, memory, disk, and other performance data in the sizing communications are estimates and
averages based on certain assumptions and conditions. No representation is made that these throughputs and
their corresponding response times or other performance data will be accurate or achieved in any given Server
installation environment. They are based on specific configurations and run time environments. Customer
results will vary. Any configuration recommended by the sizing information communicated should be tested and
verified. By accepting this information or using the sizing details you agree to the terms and conditions

contained herein. If you do not agree with such terms and conditions, please do not review or use the provided
materials and return the materials to .
ii. Instructions for Completing this Questionnaire
In general, hardware sizing for Siebel eBusiness Applications are user-based, and you will be asked to specify
numbers of users of the various Siebel eBusiness Applications modules. In addition, you will be asked for
information about your batch workload, hardware environment, implementation schedule, etc. It will not be
necessary for you to complete all sections of the questionnaire. Before you begin to complete the
questionnaire, read all of the instructions in this section. A summary of the steps to complete the questionnaire
is listed below. Additional information is described on the following pages.
Once you have completed the questionnaire, return it to the Sizing Center or Specialist responsible for your
geography.
iii. Who Can Request a Siebel Sizing

Anyone from , Oracle, an Business Partner, or an Oracle Business Partner involved in the marketing and sale of Oracle
applications on servers can request a sizing from Techline.
iv. Levels of Siebel Sizing
Please note: This questionnaire is for new customers of Siebel eBusiness Applications. If you are an installed
customer of these Oracle applications and want to have an upgrade sizing.
Oracle sizing questionnaires are updated frequently; make sure you have the most correct sizing questionnaire
and most recent version, which can be obtained from your Representative or by visiting the Solutions Sizing
website.
now offers four levels of sizing designed to start at a high level and progress towards a more detailed sizing to
meet customer needs at various phases of the project sales cycle. Each sizing level, listed below, requires an
increasing amount of information as input and delivers greater overall accuracy. The first level (Quick Sizer) is the easiest
but least accurate, and the fourth level (Custom Sizing), requires the most input and is more precise.
Quick Sizer
The Quick Sizer is a document which provides a “ball park” sizing estimate for use in the early stages of
a Siebel opportunity. It provides a rough, very high level sizing information for “out-of-the-box” Siebel
eBusiness Applications.
Custom Sizing
Custom Sizing provides the most accurate level of sizing and is used to obtain sizing information for a
specific customer opportunity when more information is known about how a customer plans to
implement their Siebel Cross-Industry Applications (horizontal), Siebel Industry Applications (vertical),
or Siebel Professional Edition Applications (Mid-Market). A custom sizing can factor in specific
customer requirements, such as:
 Application Options (SmartScripts, eConfigurator, Reports, eAI, CTI, etc.)
 Customization (eScripting, Audit, Workflow, Assignment Manager, Encryption, etc.)
 High Availability
 Target Utilization Rates of Servers
The completed Sizing Questionnaire is sent to Techline in the appropriate geographical location, and a
Sizing Report is returned to the requestor.

v. Where to return the completed Questionnaire
Please send the completed sizing questionnaire to your representative or to the contacts listed in the table,
below.
vii. Sizing Defaults and Assumptions
The objective of the sizing methodology is to estimate the hardware resources required to support the customer’s peak hour
of online business processing during the busiest processing season. All of the defaults listed below will be applied to
a Fast Path Sizing, but defaults may be changed in a Custom Sizing.
 Sizing will be done for “out-of-the-box” Siebel Cross-Industry Applications (horizontal), Siebel Industry
Applications (vertical), or Siebel Professional Edition (mid-market), assuming no customization or modifications.
 The sizing will estimate the hardware resources required to support the customer’s peak hour of online business
processing during the busiest processing season.
 Processors will be sized at 50% utilization or less during the peak online processing period for System x™
(Windows/Linux), 65% for POWER ® (AIX/Linux), and at 85% utilization for System z™ (z/OS or zLinux) on dedicated
processors.
 The sizing is done for the customer’s fully implemented production system.
 The Database Server will be sized with database connection pooling disabled.
 Data sharing will not be used when the Database Server is on System z™(z/OS or zLinux).
 The number of Siebel server processes executing during the peak online period is 20.
 The default web client think time between Siebel operations is 30 seconds for Call Center, PRM/eChannel, and 60
seconds for ERM.
 High availability is not a requirement.
 25% of the web client transactions will use Siebel Workflow, 25% will use Siebel eAI, 12.5% of online users will use
Siebel Assignment Manager, and 12.5% will use Siebel Communication Server.
 There is an average of 3 criteria per Assignment Manager rule.
 The system is tuned.
 Unicode will not be used.
 EIM will not be sized due to the large variability between customer workloads.
viii. Supported Platforms
Please obtain the most current list of supported platforms for Oracle applications at http://www.oracle.com.

Siebel Sizing Questionnaire
CUSTOM SIZING
CUSTOM SIZING (CS)
CS-1.0 Sizing Questionnaire General Information

Date Questionnaire Submitted
Date Sizing Results Required
Planned Hardware Install Date
Planned Pilot Date
Planned Production Date
Sizing for Environment Production (Default)
(choose one) Q/A
Test
Development
Training
Other
Brief Project Description
List any previous sizings done by , Oracle, or
any other company for this opportunity.
CS-2.0 Contact Information

It is often necessary during the sizing of a system to contact the customer, , Oracle, Systems Integrator, or Business Partner
for further information. If the following details are not completed, the sizing process may be delayed.
CS-2.1 Customer Information
Company Name

Company Address
Street, City, State, Province, Country
Industry
Customer Contact Name
Title/Responsibility
Phone
eMail
CS-2.2 Questionnaire Contact Information
Person Completing Questionnaire

Company
Phone
eMail
CS-2.3 Information
Contacts Name Phone eMail

Client Rep
Product Specialist
CRM Specialist
Customer Number

Opportunity Number
CS-2.4 Recipient of Completed Sizing Results
Send Sizing Results To

Company
Phone
eMail
CS-2.5 Siebel Information
Siebel Contacts Name Phone eMail

Siebel Technical Account
Manager (TAM)
Siebel Sales Rep
Siebel Expert Services
Other Siebel Contact
CS-3.0 System Configuration

Refer to Oracle’s web site for a current list of supported hardware, software, database, and network environments and
minimum requirements.
CS-3.1 Siebel Servers

Select one operating system and one relational DBMS for the Siebel Database (OLTP) Server, one operating system for the
application server, and one operating system for the Web Server.
Database (OLTP) Server Operating System + DBMS

Windows 2003 Standard Edition (Siebel 7.7+)  DB2 UDB Version 8, v9.1 (Siebel
Windows 2003 Enterprise Edition (Siebel 7.7+) + 7.8+)
Windows 2003 Datacenter Edition (Siebel 7.7+)  Microsoft SQL Server
Linux on System x™  Oracle
AIX Version 5.3 (Siebel 7.7+)  DB2 UDB Version 8, v9.1 (Siebel
Linux on POWER® (Siebel 7.7+ for DB2) + 7.8+)
 Oracle
z/OS + DB2 z/OS Version 8 (Siebel 7.8.2+)
DB2 z/OS Version 9 (Siebel 8.0+)
Linux on System z™ (Siebel 7.7+) + Oracle
Application Server Operating System

Linux on System x™
Windows 2003 Standard Edition (Siebel 7.7+)
Windows 2003 Enterprise Edition (Siebel 7.7+)
Windows 2003 Datacenter Edition (Siebel 7.7+)
AIX Version 5.2 (Siebel 7.5.3+)
AIX Version 5.3 (Siebel 7.8+)
Web Server Operating System

Linux on System x™
Windows 2003 Standard Edition (Siebel 7.7+)
Windows 2003 Enterprise Edition (Siebel 7.7+)
Windows 2003 Datacenter Edition (Siebel 7.7+)
AIX Version 5.2 (Siebel 7.5.3+)
AIX Version 5.3 (Siebel 7.8+)

CS-3.2 Server Topology
 Separate Servers or Logical Partitions (LPAR) for Siebel Servers (Default)

“All-in-One” – All Siebel Servers in single physical server and single Operating System
(Note: “All-in-One” topology is available on System x™ and POWER®)
CS-3.2 Database Server
Database Server capacity during peak hour

50% = Default for System x™ ______ % (Enter 0% - 100%)
65% = Default for POWER®
85% = Default for System z™
Batch Server Workload – percentage of total User 0% 30% 70%
Interface workload during peak online hour 10% 40% 80%
20% 50% 90%
25% (Default) 60% 100%
High availability required  No (Default) Yes
Hours of Operation 8:00 a.m. – 5:00 p.m. (Default)
24 x 7
Other
Will Unicode be implemented? No (Default) Yes
Number of concurrent Siebel Server processes executing 20 (Default is 20)
during peak online processing hour.
Will Siebel Database Connection Pooling be used? No Connection Pooling (Default)
Yes Connection Pooling Connection Pooling
(Assumes 3 Application Threads to 1 Database Agent)
Will Data Sharing be implemented on System z™? No (Default) Yes
Will the System z™Database Server be logically No Yes (Default)
partitioned? (LPARs)
Comments
CS-3.3 Application Server
Application Server capacity during peak hour

50% = Default for System x™ % (Enter 0% - 100%)
Comments
CS-3.4 Web Server
Web Server capacity during peak hour

Comments
CS-3.5 Remote Server (for Mobile Clients)
Remote Server capacity during peak hour

Comments

CS-4.0 Application and User Profile
Review definitions for types of Siebel users, user transaction profiles, types of clients, and Siebel eBusiness Application
categories, located in Appendix A prior to completing this section. Each Siebel user should only be counted in one
application; do NOT enter a single user into the counts for multiple applications, even though individual users may access
multiple Siebel eBusiness Applications. Choose the one application which each user will most frequently be executing during
the peak online hour.
CS-4.1 Siebel eBusiness Application Version

Select one version of Siebel eBusiness applications.
Version 7.7 Version 7.8 Version 8.0 Version 8.1
CS-4.2 Siebel eBusiness Application Suite

Select one suite of Siebel eBusiness applications.
Siebel Cross-Industry Applications (Cross-Industry “Horizontal”)

Siebel Industry Applications (Industry-Specific “Vertical”):
Communications (Media, Communications for Mobile & Wireline Carriers, etc.)
Consumer Sector (Retail, Consumer Goods, Apparel & Footwear, etc.)
Energy (Oil, Gas & Chemicals, etc.)
Financial Services (Finance, Insurance, Teller, etc.)
Life Sciences (Pharma, Clinical, Medical, MedEd, Healthcare, etc.)
Manufacturing (Manufacturing, High Tech, etc.)
Public Sector (Homeland Security, etc.)
Travel and Transportation (Automotive, Dealer, Hospitality (Siebel 7.7+), Travel, etc.)
Siebel Professional Edition (“Mid-Market”)
CS-4.3 Web Client Think Time

For Siebel Web clients, select the web client’s average think time between application operations (screen clicks). Refer to
Appendix A 4.0 Average Web Client Think Time for important information.
10 Seconds 30 Seconds (Default) 60 Seconds

15 Seconds 40 Seconds
20 Seconds 50 Seconds
CS-4.4 Employee (Internal) Application User Profile

Enter the number of employee (internal) clients for Siebel eBusiness Applications during the peak online period. Do not
overlap user counts (clients that use multiple applications). Refer to Appendix A, Sections AA-1.0, AA-2.0, and AA-3.0 for
definitions of client types, users, and business transaction profiles Refer to Section 8 for OBIEE (Analytics).
Total # Concurrently Connected or Synchronizing Users (Peak Hour)

Internal Client Purchased # Heavy # Standard # Light # Connected TOTAL
Applications Type Licenses Active Active Active But Inactive (Heavy + Standard
+ Light + Inactive)
Siebel Call Center Web
Siebel ERM - Employee Web
Relationship Management Mobile
Siebel Marketing Web
Mobile
Siebel PRM - Partner Web
Relationship Management Mobile
Siebel Sales Web
Mobile
Siebel Service Web
Mobile

CS-4.5 Customer & Partner (External) Application User Profile
Enter the number of customer and partner (external) clients for Siebel eBusiness Applications during the peak online period.
Do not overlap user counts (clients that use multiple applications). Refer to Appendix A for definitions of client types, users,
and business transaction profiles.
Concurrently Connected or Synchronizing Users (Peak Hour)

Total # # Heavy # Standard # Light # Connected TOTAL
External Client Purchased Active Active Active But Inactive (Heavy + Standard
Applications Type Licenses + Light + Inactive)
Siebel Call Center Web
Siebel eChannel Web
Siebel Marketing Web
Siebel Sales Web
Siebel Service Web
CS-4.6 Other Siebel Application User Profile

List any other Siebel Applications not listed above and enter the number of clients during the peak online period. Do not
overlap user counts (clients that use multiple applications). Refer to Section 8 for OBIEE (Analytics). Refer to Appendix C
for a list of Siebel Applications.
Total # Concurrently Connected or Synchronizing Users (Peak Hour)

Siebel
Client Purchased # Heavy # Standard # Light # Connected TOTAL
Application
Type Licenses Active Active Active But Inactive (Heavy + Standard
(List) + Light + Inactive)
Web
Mobile
Web
Mobile
Web
Mobile
Web
Mobile
Web
Mobile
CS-5.0 Application Options (Optional)

Refer to Appendix A for definitions.
Application Option
All SmartScript No SmartScripting (Default) Medium Smart Scripting
Light SmartScripting Heavy Smart Scripting
All Reports No Reports (Default) Yes Reports
Batch Reports Number of Reports per Hour (during Peak Hour)
Average Batch Report Length (In Pages)
Duration of peak batch workload (in seconds)
Interactive Number concurrent users generating ad hoc
Reports reports (during Peak Hour)
Average number of ad hoc reports generated per
user (during Peak Hour)
Average Interactive Report Length (In Pages)
Duration of peak interactive workload (in seconds)
All eAI No eAI Yes eAI (Default)
(Enterprise Percent of Web Client transactions using eAI (25% Default) %
Application Maximum number of MQ Series Transactions (Inbound) per hour
Integration) Maximum number of MQ Series Transactions (Outbound) per hour
Maximum number of HTTP Adapter (Inbound) per hour
Maximum number of HTTP Adapter (Outbound) per hour

All Proposals & No Proposals & Presentations (Default)
Presentations Yes Proposals & Presentations
Total number Presentations per hour:
Total number Proposals per hour:
Total number Correspondences per hour:
PRM, eChannel eConfiguration No eConfiguration (Default)
Portal, Sales Yes eConfiguration
# of Heavy eConfiguration Users
# of Standard eConfiguration Users
# of Light eConfiguration Users
Maximum number of active eConfiguration Users per hour
Customer Order Order No Order Management (Default)
Management Management Yes Order Management
# of Heavy OM Users
# of Standard OM Users
# of Light OM Users
Maximum number of active Order Management Users per hour
All Communications No Communications Server
Server Yes Communications Server (Default)
Percent of Web Client transactions using the Siebel Communications %
Server (12.5% Default)
Web Service Smart Answer Maximum number of Inbound eMails with Smart Answer per hour
Maximum number of Inbound eMails without Smart Answer per hour
Call Center CTI Maximum number of CTI Inbound Calls per hour
Maximum number of CTI Outbound Calls per hour
CS-6.0 Application Customization (Optional)

No Workflow Manager
Yes Workflow Manager (Default)
Percent of Web Client transactions using Workflow Manager %
Workflow Manager (25% Default)
Number of Workflow Managers to be Used
Peak Rate of Workflow Policy Actions per Hour
Peak Rate of Workflow Processes per Hour
No Assignment Manager
Yes Assignment Manager (Default)
Percent of Web Client transactions using Workflow Manager (12.5% Default) %
Total # Interactive AM Rules Peak # Interactive AM Rules peak hour
Assignment Manager Total # Dynamic AM Rules Peak # Dynamic AM Rules peak hour
Total # Mobile AM Rules Peak # Mobile AM Rules peak hour
Total # Batch AM Rules Peak # Batch AM Rules peak hour
No eScripting (Default) Medium eScripting
Light eScripting Heavy eScripting
eScripting Most eScript will be in C++ DLLs (Default)
Most eScript will NOT be in C++ DLLs
No File Auditing (Default)
Yes File Auditing (Assumes audit 50% of the fields of a business component.)
Audit frequency: 24 x 7 8:00 – 5:00 As Needed
Audit Trail List Business Entities which will be audited
Percentage of employees, positions or responsibilities to be audited %
Estimated number of transactions audited daily
Purge frequency of audit trail (in months)

No Dynamic Toggle Applets (Default)
Average of 1 Dynamic Toggle Applet on 2 Views
Dynamic Toggle Applets Average of 2 Dynamic Toggle Applets on 2 Views
Average of 5 Dynamic Toggle Applets on 2 Views
Average of 10 Dynamic Toggle Applets on 2 Views
No Configuration (Average of 2 Applets per View) (Default)
Light Configuration (Average of 3 Applets per View)
Configuration
Medium Configuration (Average of 6 Applets per View)
Heavy Configuration (Average of 8 Applets per View)
No Encryption (Default)
Encryption using Secure Socket Layer (SSL) with TCP Keep-Alive enabled
Encryption (Encryption between the Client Browser and Web Server)
(Siebel 7.5.3+)
Encryption using Secure Socket Layer (SSL) without TCP Keep-Alive enabled
(Encryption between the Client Browser and Web Server)
No Quick Fill (Default)
Quick Fill (Siebel 7.7+) Yes Quick Fill
CS-7.0 Siebel File System (Optional)

Files to be stored in the Siebel File System Number of Files Average File Size
Peak rate of uploading files per hour Number of Files Average File Size
Maximum rate of downloading files per hour Number of Files Average File Size
CS-9.0 Database Disk Requirements (Optional)

The disk space requirement produced by the sizing tool for the customer’s database (tables and indexes) is a high-level
estimation based on the following entities. Disk space requirements change often during the lifetime of the project due to
business volumes and processing, archive/purge cycles, database reorganizations, etc. The amount of space needed for the
database should be assessed on an ongoing basis. Provide expected row counts for all of the following Siebel entities:
Object # Records/Row Counts

Account/Organization
Opportunity
Contact/Customer
Activity
Employee
Product
Product Line
Campaign
Service Agreement
Product Defect
Forecast
Price List
Quote
Service Request
Asset/Financial Account
Order

Household
Note
Other

APPENDIX A. Definitions
AA-1.0 Clients Types
 Web Client – Web Clients are LAN or WAN attached users access Siebel applications using a standard web browser
from the client’s personal computer and do not require any additional persistent software installed on the client. The
browser connects through a Web Server to the Siebel eBusiness Application Server, which executes business logic and
accesses data from the Siebel Database. A WAN user is defined as any user that accesses the Web Server from outside
the local office where the web server resides.
 Mobile Client –Mobile Web Clients access Siebel applications using a portable Microsoft Windows client delivered
through a web browser that is designed for local data access and does not need to be connected to a server. Siebel
Mobile Web Client meets the needs of field professionals who do not have continuous access to a network, and uses a
local database on each mobile machine. Periodically, the client must access the Remote Server through a dial-up, WAN,
or LAN connection to synchronize data with the Siebel Database Server and the Siebel File System. Mobile Web Clients
require installation of Siebel software on the user’s personal computer.
o NOTE: The “Number of Concurrently Connected Users During Peak Hour”, “# Heavy Active”, “# Standard
Siebel Active”, “# Light Active”, and “# Connected Inactive” user counts for Mobile Clients refer to clients
connected to the Siebel Remote Server to synchronize.
 Handheld for Palm OS (Mobile) Client –The Handheld Client is a mobile client for users of the Siebel Handheld
products on Palm OS devices. Siebel Handheld Client is not an available client deployment option with Siebel eBusiness
Applications, MidMarket Edition, and Siebel Financial Services, MidMarket Edition. Refer to Siebel’s current Siebel
Product Certification Information.
 Wireless Client – The Wireless Client runs in a variety of WML and HTML browsers available for mobile devices such
as PDA’s, cell phones, and pagers, and does not require any Siebel software to be installed on the client. Include
Wireless Clients with the “Web Client” user counts, below. The browser connects through a wireless gateway (WAP), if
required, and then through a Web Server to the Application Server, which executes business logic and accesses data
from the Siebel Database on the Database Server. Wireless Client is not an available client deployment option with
Siebel eBusiness Applications, MidMarket Edition, and Siebel Financial Services, MidMarket Edition. Refer to Oracle’s
current Siebel Product Certification Information.
AA-2.0 Definition of Types of Siebel Users & User Transaction Profiles

 Licensed Users – Total number of licensed Siebel users that can potentially access Siebel eBusiness Application(s)
and/or Oracle Business Intelligence Enterprise Edition.
 Concurrently Connected Users During Peak Hour - Users that are concurrently connected or logged-on during the
peak processing hour (busiest hour of the business day during the customer’s busiest season) that may or may not be
actively accessing the application(s) – a subset of Licensed Users. A mobile or handheld client that is connected for
synchronization is also included. NOTE: “Concurrently Connected Users During Peak Hour” = (“Heavy Active Users” +
“Standard Siebel Active Users” + “Light Active Users” + “Connected Inactive Users”). Please review important
information regarding web client average think time (Appendix A Section AA-4.0) that affects client workload.
 Web Clients
o Standard Siebel Active Web Users Concurrently Connected Users that are actively accessing the
application(s) and exerting a direct load on the system during the peak processing hour – a subset of
Concurrently Connected Users During Peak Hour. Include only users who are actually executing application
functions during the peak workload. If there is insufficient data about the customer’s active users,
then use Standard Active Web User as the default.
Siebel Application Operation or Operation: Web client complex typing, searches, updates, and adds
(among other web client input options) can be broken down and separated into single operations that are
committed to the application by the user hitting return/enter or mouse clicking on an application screen
button. This single commit (click) represents a single transaction or operation to the web client application.
Several underlying database and application operations can result from a single web client operation.
Business Transaction or Business Scenario: This is the complete or end to end business scenario of the
application operations performed by a user. A business transaction includes the operational steps or tasks a
user performs (types, enters, clicks on) during a session.
Sample Standard Active Web User Workload

 35% of the users execute an average of 3.1 complex business transactions/user/hour, with 38 Siebel
operations in each business transaction, and an average of 30 second think time between operations

 40% of the users execute an average of 4.0 medium complexity business transactions/user/hour, with
30 Siebel operations in each business transaction, and an average of 30 second think time between
operations
 25% of the users execute an average of 11.9 business transactions/user/hour, with 10 Siebel
operations in each business transaction, and an average of 30 second think time between operations.
o Heavy Active Web Users Twice the transaction load compared to a Standard Siebel Active Web User.
Sample Heavy Active Web User Workload
 80% of the users execute an average of 10.1 complex business transactions/user/hour, with 27 Siebel
operations in each business transaction, and an average of 13 second think time between operations
 20% of the users execute an average of 26.4 business transactions/user/hour, with 6 Siebel
operations in each business transaction, and an average of 22.5 second think time between
operations
o Light Active Web Users 50% of the transaction load compared to a Standard Siebel Active WebUser.
Sample Light Active Web User Workload
 80% of the users execute an average of 6 business transactions/user/hour, with 10 Siebel operations
in each business transaction, and an average of 30 second think time between operations
 20% of the users execute an average of 7.5 business transactions/user/hour, with 8 Siebel operations
in each business transaction, and an average of 60 second think time between operations
 Mobile and Handheld Clients

o Standard Active Mobile Users – Concurrently Connected Users that are actively synchronizing with the
Siebel Enterprise during the peak processing hour – a subset of Concurrently Connected Users During Peak
Hour. If there is insufficient data about the customer’s active mobile users, then use Standard
Siebel Active Mobile User as the default.
o Heavy Active Mobile Users 200% of the transaction load compared to a Standard Siebel Active User.
o Light Active Mobile Users 50% of the transaction load compared to a Standard Siebel Active User.
 Connected Inactive Users - Concurrently Connected Users during the peak processing period that are NOT actively
accessing the application(s) or not synchronizing (mobile users) and exerting a direct load on the system – a subset of
Concurrently Connected Users During Peak Hour. Include only users who are only logged on but inactive during the
peak workload.
AA-3.0 Siebel Application Categories

 Employee (Internal) Applications – Siebel applications usually used by internal employees of an enterprise.
Applications in this category are optimized for a screen resolution of 1024 x 768 – High Interactive Mode. (Exception:
Siebel Employee Relationship Management (ERM) is an employee-facing application but runs in Standard Interactive
Mode.) The High Interactivity Framework is not supported in customer-facing applications. The high interactivity
framework allows application developers to use scripting to simulate Windows client behavior in the Web environment.
The browser used to access the application must support a certain set of capabilities, including support for JavaScript
and Java applets. “Application data” (instead of formatted pages) is transmitted from the Siebel Object Manager to the
Web Server via the browser. This capability is enabled in the configuration file of the Application Server.
 Customer (External) Applications – Siebel applications usually used by external customers, partners, and prospects
of an enterprise. In prior Siebel releases, these were called .COM applications. Applications in this category are
optimized for a screen resolution of 800 x 600 – Standard Interactive Mode. Customer and partner applications use the
standard interactivity client option because they are accessed by different kinds of browsers that cannot be controlled by
the customer company deploying the application. It transmits static HTLM from the Object Manager to the Web Server.
 Siebel Cross-Industry Applications – A suite of applications designed for cross-industries (“Horizontal”).
 Siebel Industry Applications (SIA) – A suite of applications designed specifically for various industries (“Vertical”).
 Siebel Professional Edition – A suite of applications designed for the Mid-Market .
AA-4.0 Average Web Client Think Time

 The web client’s average think time between Siebel application operations (screen clicks) determines the pacing of its
workload on the Siebel Enterprise. The default is 30 seconds between Siebel operations for Call Center and
PRM/eChannel. If a customer anticipates a different average throughput, the think time can be varied in a Custom
Sizing from 10 seconds to 60 seconds. The default for ERM is 60 seconds.
 The average web client think time will be applied to the sizing for a “Standard Active Web Client” (See Appendix A
Section AA-2.0). The selected think time (specified in the Sizing Questionnaire for a Custom Sizing) will be decreased
by 50% for heavy active web clients (thus, doubling throughput, and the heavy client workload will be 200% of the
“standard” workload). The selected think time will be increased by 200% for light active web clients (thus, cutting the
throughput in half, and the light client workload will be 50% of the “standard” workload).

 Both Siebel and use a default think time of 30 seconds when sizing. Siebel PSPP benchmarks now use an average of
15.9 second think time. Be aware that decreasing the average think time can dramatically increase the hardware
required to support the defined workload.
AA-5.0 Application Options and Customization

 Assignment Manager - Siebel Assignment Manager allows sales and service organizations to effectively assign the
most qualified people to specific tasks. Assignment Manager accomplishes this function by matching candidates to
predefined, user-configurable assignment objects using assignment rules that the customer defines.
 Workflow Manager - Siebel Workflow Manager is a customizable business application providing the capability to
manage and enforce business processes to ensure consistency and adherence to agreements through the automatic
enforcement of business policies and procedures. A business process is defined as a series of steps and embedded sub-
processes. A policy consists of rules to be monitored and the actions to take when a rule condition is met.
 Workflow Policies – The Workflow Policies can act as triggers to execute a workflow process. A policy consists of one
or more policy conditions. When the policy conditions are met, the policy action is executed.
 Workflow Processes – An application that allows an organization to identify the flow of data throughout the
enterprise and pass data to and from external applications using Siebel eBusiness Application Integration (eAI)). It can
also use Siebel Server components; for example, send outbound communications through the Siebel Communications
Server.
 Enterprise Application Integration (eAI) - Siebel eAI enables real-time access to customer information across
multiple applications and platforms, providing a unified view of customer information across multiple channels and
legacy applications. External systems can communicate with Siebel eBusiness Applications through components that
include transports and adapters (e.g. MQSeries, HTTP), as well as connectors that interface directly with other
applications (e.g. Oracle, SAP, PeopleSoft, etc.)
 SmartScripts - Siebel SmartScript allows business analysts, call center managers, and Siebel developers to create
scripts to define the application workflow for interactive customer communications. The flow of the interaction is
determined entirely by the script, not by the agent or customer. Siebel SmartScript guides agents through each
customer interaction, suggesting products and services based on the customer's profile, environment, current
requirements, and buying patterns. The general concern about a SmartScript is its startup response time, the number of
questions in the script, and tuning parameters. This questionnaire considers three levels for sizing:
o Light SmartScripting
o Medium SmartScripting
o Heavy SmartScripting
 eScripting - Siebel eScript is a scripting or programming language that application developers use to write simple
scripts to extend Siebel applications. JavaScript, a popular scripting language used primarily on Web sites, is its core
language. A utility script can be called from many locations, such as applets, business components, and business
services. Before writing any script, developers should explore all declarative configuration options. If most eScripts are
implemented using C++ DLLs, it will reduce the CPU and memory resources required to provide the additional
application workload and functionality.
o Light eScripting - One script is added on the applets, one to two scripts on Business Services, and three
scripts on business components.
o Medium eScripting -Two scripts are added on the applets, three scripts on Business Services, and six scripts
on business components.
o Heavy eScripting – Two scripts are added on the applets, six scripts on Business Services, and eight scripts
on business components.
 Configuration – Typically, in Siebel Tools, the modification of a Siebel application to change its look, feel, and
behavior to meet specific business requirements.
 Encryption - Encryption - Secure Sockets Layer (SSL) between the client browser and web server) (Siebel
7.5.3+) SISNAPI (Siebel Internet Session API supports session-based RPC (Remote Procedure Call)
supporting highly responsive communication between Siebel components, and it can be encrypted using
SSL, an industry standard mechanism for secure communication.
 Unicode – A character set defined by the Unicode Consortium that is the union of most of the major character sets
used in the computing industry
 Case Insensitivity – Generally, Siebel Applications are implemented with Case Sensitive functionality. The use of
Case Insensitive functionality is not considered to be a “Siebel Best Practice” because it degrades performance and it is
not recommended.
 Compression – Siebel compresses all dynamic data between the client browser and the Web Server by default
(SISNAPI), and it has minimal performance impact. If further compression is needed (for example, due to poor network
performance), a third party compression product may be used.
AA-7.0 Siebel Servers

 Database Server – (OLTP) Proprietary database release specific schema for the Siebel application.

 Application Server (Object Manager) – Siebel Application Server
 Application Server (non-Object Manager) – Siebel Application Server
 Web Server – A server that handles standard Web browser requests for HTML documents and other files. It also
enforces security requirements by forcing users to log in and by allowing a user access only to those functions that the
user has permission to access. See Siebel SR&SP documentation on Siebel Support Web for supported types.
 LDAP Server – Light Directory Access Protocol used as security to enable cost effective administration of distributed
applications, information about the services, resources, users and other objects accessible from the applications is
organized in a consistent manner. LDAP defines a standard method for accessing and updating information in a
directory. See Siebel SR&SP documentation on Siebel Support Web for supported types
 File System – The Siebel File System consists of a shared directory that is network-accessible to the Siebel Server,
and contains literature, correspondence, proposals, presentation, and possibly other files.
 Report Server - The Siebel Report Server uses a third party report server product, Actuate.
 Document Server – The Siebel Document Server is required for the following Siebel components: eProposal (Siebel
Sales); ePresentation (Siebel Sales); eCorrespondence (Siebel Service); and Project Integration (Siebel Professional
Services). The Document Server interfaces with Microsoft Word, Microsoft PowerPoint, Lotus WordPro, and Lotus
Freelance Graphics documents though the web.
 Gateway Server –Shares the connection to the network, provide single point security and network protocol support
 Communications Server - Siebel Communications Server enables users of Siebel eBusiness Applications (e.g.
eMarketing, Workflow, eMail Response, Send eMail, Send FAX) to send outbound communications to groups of contacts,
prospects, or employees using email, fax, or page, receive inbound communications, and support multichannel session-
based/interactive communications. Note: sizing for third party CTI software and hardware is beyond the scope of this
Sizing Review. CTI (Computer Telephony Integration) is the means by which a computer system interacts with the
telephone system, such as making a call or answering a call.
AA-8.0 Siebel Integration

 eAI – eBusiness Application Integration – allows external systems to communicate with Siebel eBusiness Applications.
Siebel eAI components include transports and adapters for BizTalk, MQSeries, MSMQ and HTTP, as well as connectors
that interface directly with specific third-party software, such as PeopleSoft or SAP.
 UAN – Universal Application Network – The Siebel Universal Application Network Platform Independent Foundation
provides a set of common object XSD-compliant (XML Schema Definition) documents that can be viewed and edited by
any tools or platforms that support XSD documents.
 WBI – WebSphere® Business Integration – WebSphere Business Integration (WBI) Portfolio is a collection of
integrated and/or integratable products that help create a global view of an organization. With a strong emphasis on
the integration of processes, both internally and externally, WBI provides the framework for creating extensible and
agile systems.

APPENDIX B. Sample Siebel eBusiness Application Topologies
Siebel 8 CRM Architecture

APPENDIX C. Sample Siebel Call Center Business Scenarios and Transactions
The following information is provided for customers who understand their projected Siebel eBusiness Application
transaction throughput. Listed below are sample business scenarios (business transactions) from several
applications which are used in various benchmarks to help gauge the resources required to run Siebel eBusiness
Applications on Servers. The business scenario titles in the table, below, have a blue background. Siebel
operations (application single transactions) are listed in “Siebel Operations Corresponding to the Business
Scenario”, which can result in multiple Database Transactions. For the purposes of sizing for Siebel, the
business scenarios/business transactions are shown with their corresponding Siebel application single
transactions or operations (screen click to response). These operations can be correlated to the business
transaction rates and profiles of users (heavy, standard, light) in Section 5.1, “Users and Transaction Profile of
Users.”
Siebel Call Center – Sales and Service

Incoming Call Creates Opportunity and Quote
End User Operation Siebel Operations Corresponding to the Business Scenario
Login Bring up Login Page
Enter “Username”, “Password” and submit login
Find_Corp_Cont Click Find (Binocular) Button
Select “Contacts” from Look In Pick list
Enter in “Last Name” for non-existing contact and click Search Button to execute query
New_Contact Navigate to Contact Screen (My Contact View)
Click New Button to create new contact
Enter “First Name”, “Last Name”, “Job Title”, Mr/Mrs”, “Work Number”, and click Save Button
Go_Cont_Opty Navigate to Contact – Opportunities View
New_Opty Click New Button to create new opportunity for contact
Click New Button in Opportunity MVG Applet
Bring up Account MVG Applet by clicking button in Account Field
Click Query Button in Account MVG Applet
Enter “Account” and click Go Button to execute query
Click OK Button to select account
Enter “Name”, “Summary”, “Revenue” and “Channel” and click Save Button
Go_Opty_Cont Drilldown on opportunity name to Opportunity – Contacts View
Go_Opty_Prod Navigate to Opportunity Products View
New_Product (2) Click New Button to add product to opportunity
Bring up Product MVG Applet by clicking on button in the Product Field
Click Query Button in Product MVG Applet
Enter “Product” and click Go Button to execute query
Click OK Button to select product
Select product and click OK Button
Enter “Qty” and click Save Button to add product to opportunity
Click New Button to add product to opportunity
Bring up Product MVG Applet by clicking on button in the Product Field
Select product and click OK Button
Enter “Qty” and click Save Button to add product to opportunity
Go-Opty_Quote Navigate to Opportunities – quotes View
Click_AutoQuote Click “AutoQuote” button to generate quote
Enter_Quote_Info Enter “Name” and click Save Button
Go_Quote_Line Drilldown on the quote name to go to Quote – Line Items View
Select “Price List” from pick list and click button next in Discount Field to bring up Discount MVG Applet
Select Discount and click OK Button
Click Save Button to save quote
Quote_Reprice Click Reprice All Button in order to communicate the results of “Reprice All” to prospect
Quote_Upd_Opty Click UpdateOpty Button in Quote From Applet
Go_Quote_Order Navigate to Quotes – Orders View
Click on the menu button in the Quotes Order View
Click_AutoOrder Click on Sales Order Button to automatically generate order
Go_Thread_Opty Navigate back to opportunity by selecting Opportunity Quotes View in 2 nd pick list in Show Bar
Logout Select “Log Out” from File Menu

Call Creates a Service Request
Find_Srv_Req Click Find (Binocular) Button
Select “Service Requests” from Look in Pick list
Enter in “Last Name” customer and click Search Button to execute query
New_Srv_Req Navigate to Service Requests Screen
Click New Button to create new service request
Click Button in Service Request Detail Applet with displays all fields
Click button in Last Name Field to bring up Contact MVG Applet
Click Query Button in Contact MVG Applet
Enter “Last Name” and click Go Button to execute query
Click OK Button to select contact
Click button in Product Field to bring up Product MG Applet
Click Save to save Service Request
Click button in Service Request Detail Applet which displays only selected fields
Go_SR_Plan Navigate to Service Requests Activity Plan View
New_SR_Plan Click New button in Service Request Activity Plan Applet
Select Activity Plan from Template Pick list and click Save Button
Agent Follows Up On Service Request
Go_My_Srv_Req Navigate to Service Screen to go to My Service Requests View and review Service Request Header
information
Go_SR_Activities Navigate to Service Request Activities View to review activities
Go_SR_Solutions Navigate to Solution View
Find_Related_SRs Navigate to Service Request Related Service Requests View and inspect related service requests
New_Solution Navigate to Service Request Solution View
Click New Button to create new solution
Click New Button in Solution MVG Applet
Enter “Name”, “Description”, “FAQ”, “Comments” and click Save Button
Go_SR_Activities Navigate to Service Request Activities View
Upd_SR_Activity Set Activity status to “In Progress”, add text to description and click Save Button
Close_SR Set Service Request Status to “Pending” and click Save Button
Siebel Partner Relationship Management (PRM, eChannel)
PO-Account & Contact Management
Go_Accounts Click on Accounts tab in the first applet
Find_Account Click on Find (Binocular) Button
Select “Accounts” from Look in drop down list
Enter in “Name” an existing account and click on Search Button
Close Find window
Create_Account Click on “New” button in the first applet
Enter new account name and save
Create_Contact Click on hyperlinked account name (i.e. drilldown)
Select “New Record” from menu in the second applet
Enter last name and first name then save
Go_Account_Act Click on Activity tab in the second applet
Create_Account_Act Select “New Record” from menu in the second applet
Enter details then save
Go-Account_SR Click on Service Requests tab in the second applet
Create_Account_SR Select “New Record” from menu in the second applet
Go_AccountAsset Click on Assets tab in the second applet
Go_AccountAddr Select “New Record” from the menu in the second applet
Go_AccountTeam Click on Account Team tab in the second applet
Go_Contacts Click on Contacts tab in the first applet
Find_Contact Click on Find (Binocular) Button

Select “Contacts” from Look in drop down list
Enter an existing contact in “Last Name” field then click on Search Button
Close Find window
Logout Click on Logout link
PO-Opportunity Management
Check_New_Oppty Click on “Opportunities” tab
New_Opty Enter new opportunity
Go_Opty_Cont Drilldown on opportunity name to Opportunity – Contacts View
New_Oppty_Contact Add new Contacts to an opportunity
Go_Opty_Prod Navigate to Opportunity Products
New_Products Enter two new products
Go_Oppty_Salesteam Navigate to Opportunity Sales team
New_SalesteamMbr Add two new sales team members
Go_Opty_Activity Navigate to Opportunity Activities View
New_Opty_Activity Enter new Activity
Go_Opty_Quotes Navigate to Opportunity – Quotes view
New_Quote Create a new quote for the opportunity
PO-Service Request Management
Go_Service Click on Service tab
Find_SR Click on Query button in the first applet
Enter in “SR #” field and click Go button
Edit_SR Drilldown on SR#
Change Status and substatus in the first applet then save
Create_Activity Select “New Record” from menu in the second applet
Go_SR_Solution Click Solution tab in the second applet
Logout Click on Logout link
Siebel eService with Personalization
User Submitting a New Service Request
Go_eService Go to eService URL – eService Anonymous Home page and review Anonymous Home Page
Go-Login Enter user name and password from the Home Page view and review Personalized Home Page
New_SR Click on the Submit a Service Request Hyperlink on the Home Page View
Click on the Select Button next to the Product Field to associate a product for the SR
Click on Query Button in the Product Pick Applet
Enter “Summary”, “Description” and click Submit Button to send service request
Click Continue Button
Go_My_Acct Click on the My Account Hyperlink and review My Account View
Go_My_SR Click on the My Service Request Hyperlink and review the My Service Request List View
Go_SR_Detail Drill down on the newly created service request and review the service request details
Logout Click the Logout Hyperlink
Customer Requesting Call Back
Go_eService Go to eService URL – eService Anonymous Home page and review Anonymous Home Page
Go_Contact_Us Click on the Contact Us Hyperlink on the Anonymous Home Page view and review the available
communication channels
Go_Branch_Locator Click on the Locate Nearby Branches Hyperlink’
Enter “Zip Code”, submit query and view results in the list view
Go_Contact_Us Click on the contact Us Hyperlink and review the available communication channels
Go_Email Click on the E-Mail Hyperlink
Enter the necessary information and submit the email
Click OK button to acknowledge successful completion of email
Go_Contact_Us Click on the Contact Us Hyperlink and review the available communication channels
Go_Mail_Fax Click on the Mail or Fax Hyperlink channel and review the list of mail and fax information
Siebel eSales
Shoppers
Login
Click on category tab
Drill down on a category (e.g. Musical Category 1)
Drill down on a subcategory (e.g. Musical Category 1.3)
Click Next Records button
Drill down on a product
Add product to cart
Click My Account
Click on My Orders
Click My Account
Click on User Profile
Click on My Account
Click on Address Book
Click the Catalog tab
Drill down on a category
Drill down on a subcategory
Add product to cart
Click View Cart
Empty Cart
Logout
Buyers
Login
Add product to the cart
Click on Catalog tab
Add product to the cart
Click on Home
Click on Know what you want?
Select Product Family
Click to view next record
Click to view Previous Records
Change attribute Color to Red
Change attribute Size to Medium
Change attribute Manufacturer to Acme
Click the Search button
Pick four Products and click Compare
Click Back Button
Drill down a Product
Change quantity and add to cart
Navigate to cart
Click Checkout
Select a credit card
Check Edit Shipping Details button
Add a new shipping address
Confirm Order
Click on My Account
Click on My Orders
Drill down on order
Click on My Account
Drill down on User Profile
Logout
Browsers
Login
Click the Catalog tab
Logout

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Sizing Questionnaire for

Siebel eBusiness Applications

Siebel Sizing Questionnaire Page 2

Siebel Sizing Questionnaire Page 3

Siebel Sizing Questionnaire Page 4

ii. Instructions for Completing this Questionnaire

iii. Who Can Request a Siebel Sizing

iv. Levels of Siebel Sizing

Siebel Sizing Questionnaire Page 5

vii. Sizing Defaults and Assumptions

viii. Supported Platforms

Siebel Sizing Questionnaire Page 6

CS-1.0 Sizing Questionnaire General Information

CS-2.0 Contact Information

CS-2.1 Customer Information

Company Name

CS-2.2 Questionnaire Contact Information

Person Completing Questionnaire

Contacts Name Phone eMail

Siebel Sizing Questionnaire Page 7

CS-2.4 Recipient of Completed Sizing Results

Send Sizing Results To

CS-2.5 Siebel Information

Siebel Contacts Name Phone eMail

CS-3.0 System Configuration

CS-3.1 Siebel Servers

Database (OLTP) Server Operating System + DBMS

Application Server Operating System

Web Server Operating System

Siebel Sizing Questionnaire Page 8

 Separate Servers or Logical Partitions (LPAR) for Siebel Servers (Default)

CS-3.2 Database Server

Database Server capacity during peak hour

CS-3.3 Application Server

Application Server capacity during peak hour

CS-3.4 Web Server

Web Server capacity during peak hour

CS-3.5 Remote Server (for Mobile Clients)

Remote Server capacity during peak hour

Siebel Sizing Questionnaire Page 9

CS-4.1 Siebel eBusiness Application Version

Version 7.7 Version 7.8 Version 8.0 Version 8.1

CS-4.2 Siebel eBusiness Application Suite

Siebel Cross-Industry Applications (Cross-Industry “Horizontal”)

CS-4.3 Web Client Think Time

10 Seconds 30 Seconds (Default) 60 Seconds

CS-4.4 Employee (Internal) Application User Profile

Total # Concurrently Connected or Synchronizing Users (Peak Hour)

Siebel Sizing Questionnaire Page 10

Concurrently Connected or Synchronizing Users (Peak Hour)

CS-4.6 Other Siebel Application User Profile

Total # Concurrently Connected or Synchronizing Users (Peak Hour)

CS-5.0 Application Options (Optional)

Siebel Sizing Questionnaire Page 11

CS-6.0 Application Customization (Optional)

Siebel Sizing Questionnaire Page 12

CS-7.0 Siebel File System (Optional)

CS-9.0 Database Disk Requirements (Optional)

Object # Records/Row Counts

Siebel Sizing Questionnaire Page 13

Siebel Sizing Questionnaire Page 14

AA-2.0 Definition of Types of Siebel Users & User Transaction Profiles

Sample Standard Active Web User Workload