Curriculum Vitae

PHILIP CAMERON SWALES

8 Wynter Street, Battersea, London SW11 2TZ

Telephone: 07752 607171 Email: philipswales@googlemail.com

PERSONAL PROFILE
I have a lot of experience in dealing with customers, suppliers and the general public and can communicate
effectively with all types of people. I take customer service seriously and enjoy solving problems and
meeting the needs of others.

CUSTOMER SERVICE EMPLOYMENT & EXPERIENCE

April 2011 - Present
Front Of House Assistant, Theatre503, The Latchmere, Battersea
I am currently volunteering part-time, working the front of house at Theatre503. I help to greet customers, take tickets,
show people to their seats and generally assist where necessary.

September 2010 – December 2010

Volunteer Sales Assistant, WRVS Shop, University Hospital Of Hartlepool
I worked part-time as a volunteer sales assistant for a convenience store run by the WRVS charity, where I helped
with serving customers, handling cash and re-stocking shelves..

April 2009 - May 2010

Bar Person/Box Office Assistant, The Studio, Hartlepool
I worked on the bar of this busy live music venue, where my duties included serving food and drink, handling cash,
operating a till, restocking the bar and selling tickets on the box office.

ADMINISTRATION EMPLOYMENT & EXPERIENCE

February 2011 – March 2011
HR Scanning Administrator at Sky TV for Manpower Recrutiment
I worked at BSkyB where my duties were to screen, scan and file confidential HR documentation.

December 2010 – December 2010

Complaints Handler at Barclaycard for Hays Recruitment
I worked at Barclaycard on Teesside in the complaints department, investigating claims of unfair default credit card
charges, and issuing refunds where appropriate to customers and/or third-party claims management companies.
May 2010 – June 2010
Recruitment Administrator at G4S Security Services for Reed Specialist Services
I worked at a large security company, where my role involved inputting application forms, providing references, writing
letters and producing employment contract packages.

August 1997 – December 2003

Documentation Controller, Stadium Group plc, Hartlepool
My role involved creating, checking, issuing and recalling live documents for use in product manufacture, whilst
adhering to ISO9001 requirements. I also provided administrative support (typing, taking minutes, filing, etc.) to the
Engineering department and the Engineering Director.

January 2004 – November 2004

Various Temporary Assignments
I was employed by several recruitment agencies to work on various temporary office assignments for different clients,
including Garlands, Business Link and the Learning & Skills Council. My roles involved typing, data input, filing,
photocopying and answering the telephone.

January 1996 – August 1996

Various Temporary Assignments
I was employed by several recruitment agencies to work on various temporary office assignments for different clients,
including James Scott Limited, Durham’s Transport and Harcros. My roles involved typing, data input, filing,
photocopying , etc.

November 1994 – July 1995

Computer Operator, Simwest Ltd
My role involved processing customer orders, organising transport for despatch, inputting data, chasing up deliveries
and answering the telephone.

PURCHASING EMPLOYMENT & EXPERIENCE

September 2008 – February 2009
Assistant Buyer, EI-WHS Ltd, Thornaby
I ordered electrical materials for various engineering contracts via the Purchase Order system. I also negotiated best
prices with suppliers to save the company money, help to resolve invoice queries and progressed deliveries.
Reason For Leaving: Temporary Contract

November 2004 – April 2008

Procurement Assistant, Lorne Stewart plc, Hartlepool
My duties included purchasing plumbing, heating and electrical materials, as well as stationery and consumables via
the Purchase Order system. I also negotiated best prices with supplier to save the company money, resolved invoice
queries and ensured deliveries arrived on time.

EDUCATION & TRAINING

February 1993 – February 1994
MARI Advanced Training, Hartlepool
RSA NVQ Levels 2 and 3 in Information Technology

September 1989 – July 1992

Hartlepool College of Further Education
BTEC National Diploma in Computer Studies

September 1984 – July 1989

Brierton Comprehensive School, Hartlepool
GCSE grades in English Language, English Literature, Maths, Physics, Computer Studies, French, Geography, Art

HOBBIES & INTERESTS

I like to write jokes, scripts and plays, and also perform stand-up comedy on the open mic circuit. I also
enjoy going to the cinema and the theatre.