THE DATAONE

GUIDE
 The Dataone Guide
CONTACT YOUR AREA OFFICER

NAME DESIGNATION OFFICE PH. AREA

NO.

Shri H.S.Manral S.D.O.(FIRST) 2522220 Sec.1, 2, 3, 4, 5, 6, 7, 8, 9.

14 ]14a] 15 ] 15a,
Shri R.J.Patel S.D.O.(SECOND) 2534444
16, 16a, 17, 18, 19, 20, 27-

Sec.10, 11, 12, 21, 22, 23, 24] 25,

Shri U.B.Shakya S.D.O.(THIRD) 2444488
Chaura Raghunathpur.

Sec.26, 28, 29, 30, 31, 32, 33, 34,

Shri Arun Chaudhary S.D.O.(FOURTH) 2451000
35, Nithari, Morna.

Sec.36, 37, 38, 39, 40, 41, 42,

Shri Arjun Singh S.D.O.(SEC.39) 2501555 43,44, 45, 46,47, 48, 49, 50 ,
Chhalera, Sadarpur.

Sec.52, 53, 54, 55, 56, 57, 58, 59

Shri R.K.Tiwari S.D.O.(SEC.58) 2580580
,60, 61,71

Shri R.P.Singh S.D.O.(SEC.62) 2401000 Sec.51, 62, 63, 64, 65, 66.

Shri B.P.Singh S.D.O.(KHORA) 2491234 All area of khora

2567500 Sec.82, 92, 93,Kendriya
Shri G.C.Gupta S.D.O.(N.E.P.Z.)
2567400 Vihar,Phase-11
2326466 All sectors of GreaterNoida,Kasna,
Shri R.S. Parihar S.D.O.(DELTA)
2326366 Mandi Shyam Nagar.
Shri Ashok Kumar Tilpatta, Udyog Kendra, Vishrakh,
S.D.O.(TILPATTA) 2560560
Chauhan Rithori.
955738-
Shri Yogpal S.D.O.(JEWAR) Jewar, Nimika, Jahangirpur
272000
Kakore,Rabupura, Roni Saloni,
955735-
Shri Mohammad Idris S.D.O.(KAKORE) Manjukhera,
257422
Dankaur, Bhatta
Dadri, Luhari, chholas, Jarcha,
Shri K.D.Verma S.D.O.(DADRI) 2665220
Vedpura.

Please check the following sites for more information on broadband:

For Online Registration http://www.bsnl.co.in

Application Form http://www.bsnl.co.in
Latest Tariff http://www.bsnl.co.in
DataOne FAQ http://www.broadband.bsnl.co.in
User Technical Guide http://www.broadband.bsnl.co.in
Usage downloading http://www.dataone.in
Web mail http://www.dataone.in
 The Dataone Guide

CONTENTS

Sec. No. Name of Section Page No.

1. Introduction and Overview 04

2. Physical Installation of Modem 06
3. Software Installation for Windows 98, 2000 08
4. Software Installation for Windows XP 12
5. Configuring MS Outlook Express 16
6. Configuring Netscape messenger for DataOne 18
7. Accessing DataOne E-mail 18
8. Checking account usage and changing password 19
9. Troubleshooting. 21
10. Common Error messages while accessing Internet 22
11. Tariff and Plans 23

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 The Dataone Guide

SECTION – 1
INTRODUCTION AND OVERVIEW
BSNL is the first service provider in India to introduce ADSL2+ technology based
Broadband Internet services. It enhances the web browsing speed and
consumes less power. It provides simultaneous availability of phone and Internet
on the existing telephone line. For Broadband Internet access, there are no
telephone call charges.

Definition of Broadband: An ‘always-on’ data connection that is able to support

interactive services including Internet access and has the capability of the
minimum download speed of 256 kilobits per second (kbps) to an individual
subscriber.
Main Features of the Broadband/ADSL Service:
• High speed data download starting from 256 Kbps to 8 Mbps
• Simultaneous availability of Phone and Internet on the existing
telephone line, Always on Internet.
• No call charges for Internet access.
• ‘High on Value Low on Cost’ Service
• 24 Hours Help line and Technical support on phone.
• Easy registration on phone and web.
• Telephone will continue to work even in case of power failure at the
customer end.
• ‘Use now and pay later’ in telephone bill. It provides a means to bill
based on Volume of data downloaded.
• Multicast Video Services, Video-on-demand etc in future
• Sharing of Broadband connection to create own local Area Network
(LAN), that is, more than one PC can be connected.

How to Get Connection

1. Call BSNL call center at “1500”. Indicate the BSNL landline Telephone
number on which Broadband Service is required. Based on your request,
a BSNL official will come to your premises, get the form filled and signed.
The form can also be downloaded from BSNL website URL or can be
collected from the Area SDOP Offices.
Or
Visit Commercial Officer-II, Godavari Complex, Sector-37, Noida OR
BSNL’s designated Area Customer Service Center of the concerned area
and fill the Broadband/ADSL Connection Subscription Form.
2. BSNL will provide Broadband Service within 5 days of your application for
broadband connection based on the technical feasibility. In case of non-
availability of service in the particular area waiting list will be maintained.
3. BSNL will install ADSL2+ Router/Modem (CPE) and the account will be
opened.

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 The Dataone Guide

Why Broadband/ADSL from BSNL:

• Faster Connection: Dedicated Bandwidth
• Easy Communication: Talk and Surf at the same time.
• Sharing: Share connection to create your own LAN
• Inexpensive: Affordable Tariff Plans
• Security: Secure Communication
• Always On Internet.

Availability & Feasibility of Service:

• Availability of service subject to subscriber location and technical feasibility.
• Download Speed is dependent on telephone line length .In case higher
speed is not possible due to distance / line condition, speed achievable
and correct plan will be configured and the customer will be intimated by e-
mail/ phone from the helpdesk.
• Shifting and safe custody is possible only along with existing telephone
line. Shifting of Broadband facility from one telephone to another is not
possible.

System Requirement for Broadband connection:

Processor 2.0 GHz (or Higher), OS -WIN XP RAM -

PC Configuration
128 MB, Free Disk Space - 5 GB, SVGA Monitor,
(Recommended)
CD-ROM Drive
Microsoft Internet Explorer®5.5 or above OR
Web browser type
Netscape Navigator®4.7or above

Web browser settings Enable JavaScript

Ethernet port/USB NIC adapter Enable TCP/IP

Preferably PC should be near by to phone line termination, less than 2 meters

distance.

The Modem (or CPE – Customer Premises Equipment) box should contain the
following equipments:
1. Splitter
2. Power Adaptor
3. CPE-ADSL modem
4. One Ethernet cable (RJ-45 connector) and Two normal phone cord (RJ-11
connector)

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 The Dataone Guide

SECTION – 2

PHYSICAL INSTALLATION OF BROADBAND MODEM

Figure-1: Connectivity Diagram of Telephone Line with ADSL Modem and

Computer.

`
(1) Phone Socket (2) Phone (3) Phone (4) RJ-11 Tel Cable
(5) Splitter (6) RJ-11 Tel Cable (7) RJ-11 Tel Cable (8) Phone Jack
(9) MT800
Figure-2: Connectivity Diagram of Telephone Line with ADSL Modem and
Computer.

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 The Dataone Guide

Figure 3: CPE installation for putting telephone in each of the rooms

To install the modem please go through the following instructions:

1. Connect Modem, telephone and computer as shown in figure no.1.

2. Don’t put any parallel phone before the Splitter (white Color small Box)
3. Put your Modem and splitter near to Computer.
4. If you want to extend the parallel Phones then extend it after the Splitter.
5. Avoid making number of joints in drop wire in home.
6. Regular Scanning is required for removing the virus.
7. Only feed, specified power supply as Modem will work on 9 V AC.
8. Power on the modem and wait for 2 minutes till the ADSL Link LED (Green
Color) and LAN Link LED (Red Color) glows constantly. It also indicates that the
modem has been installed correctly.
9. It is recommended to keep the modem horizontally.

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 The Dataone Guide
SECTION – 3

SOFTWARE INSTALLATION FOR WINDOWS 98, 2000.

Step No. 1 – Follow Start --> Setting --> Network Connection --> Local Area
Connection (Right Click) (Figure – 4)
[For win-98 Start
Control Panel (Double Click)
Network (Double Click)
Add
The Protocol. Go to step No.5]

Figure - 4

Step No – 2: Double Click

on Properties (Figure – 4)

Step No - 3. Click on
Install (Figure – 5)

Figure - 5
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 The Dataone Guide

Step No - 4. Select
Protocol and ADD
(Figure – 6)

Figure - 6

Step No - 5.
Click on Have Disk
(Figure – 7)

Figure - 7
Step No - 6. Select the raspppoe from appropriate Drive or the location at
which the raspppoe dialer software is present using the Browse. Click on OK
(Figure – 8)

9 Figure - 8
 The Dataone Guide

Step No - 7. Go to Run
and type raspppoe. Click
OK
(Figure – 9)

Figure - 9

Step No - 8. After Clicking

OK windows will appear.
Click on Create a Dial-Up
Connection for the
selected Adapter
(Figure – 10)

Figure - 10

Step No - 9. A broadband dialer icon will

create on desktop. Double click on Broad
Band Dialer
(Figure – 11)
Figure - 11

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 The Dataone Guide

Step No – 10 Enter the

DataOne id and password
allotted and Dial. This will
connect with broadband.
(Figure – 12)

Figure - 12

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 The Dataone Guide
SECTION – 4

SOFTWARE INSTALLATION FOR WINDOWS XP

Step No – 1
Follow Start
Setting

Network Connection
(Right Click)
Open
(Figure – 13)

Figure - 13

Step No – 2
Click Create a New
Connection on left
side of the window
(Figure – 14)

Figure - 14

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 The Dataone Guide

Step No – 3
New connection wizard
will open to create a
dialer. Click NEXT
(Figure – 15)

Figure - 15

Step No – 4
Select Connect to the
Internet. Click NEXT
(Figure – 16)

Figure - 16

Step No – 5
Select Set up my
connection manually.
Click NEXT
(Figure – 17)

13 Figure - 17
 The Dataone Guide

Step No – 6
Select Connect
using a broadband
connection that
requires a username
and password. Click
NEXT.
(Figure – 18)

Figure - 18

Step No – 7
Type the ISP Name.
Click NEXT.
(Figure – 19)

Figure - 19

Step No – 8
Click NEXT again. Write
your username and
password given by BSNL.
Click NEXT.
(Figure – 20)

14 Figure - 20
 The Dataone Guide

Step No – 9
Tick Add a shortcut
to this connection to
my desktop. Click
FINISH.
(Figure – 21)

Figure - 21

Step No – 10
Enter the DataOne id and
password allotted and
Dial. This will connect with
broadband.
(Figure – 22)

Figure - 22

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 The Dataone Guide

SECTION – 5

CONFIGURING MS OUTLOOK EXPRESS

Please follow the following steps to configure MS Outlook express for your
PC.
1. Open Outlook Express --> Click on Tools --> Click on Accounts
2. Click on Mail --> Click on Add
Click on Mail
3. Fill - Display Name: e.g. A K John
4. Click on Next --> Fill your E-mail address: e.g. akjohn@dataone.in.
5. Click on Next --> Select My Incoming Mail Server is a POP3 Server
6. Fill Incoming Mail (POP3) Server Name as nmma.dataone.in
7. Fill Outgoing mail (SMTP) Server Name as nmra.dataone.in
8. Click on Next --> Fill - Account name: e.g. A. K. John
9. Tick Remember password --> Click on Next
10. Click on Finish --> Select the Account --> Click on Properties --> Click on
Servers
11. Tick My Server requires authentication --> Click on Settings
12. Ensure that Use same settings as my incoming mail server is selected
13. Click on OK --> Click on Apply --> Click on OK --> Click on Close

Mail Configuration for VSNL and Other ISP:

Step 1: Configure your DATAONE

account in Out Look Express as
given above
Step 2: After configuration go to
Tools -> Accounts -> Mail
Step 3: Click Properties
Step 4: In Name provide the email
Address of VSNL / Other ISP’s email
address
Step 5: In reply address provide the
email Address of VSNL / Other ISP’s
email address (Figure – 23)

Figure - 23
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 The Dataone Guide

Step 6: Click Severs (Figure - 24)

Step 7: Provide incoming mail (POP3) as the Server Name of ISP/VSNL.
Step 8: Provide Out Going mail (SMTP) as the DATAONE Server Name i.e.
nmra.dataone.in
Step 9:In Account Name fill the VSNL/Other ISP’s email address
Step 10: Fill the password of the VSNL/other ISP account
Step 11: Ensure to check My server require authentication tab and press Settings.

Figure - 25

Figure - 24
Step 10: Select Log on using option. (Figure – 25)
Step 11: In Account Name provide DATAONE email account name and in password
provide the password and click remember password and press OK. Click OK and then
close.

Note: For users already having email-ids:

Customers can continue to use Web based email services from other service
providers. Services like Hotmail, Yahoo, Rediffmail shall be accessible using the
web based interface. However the use of email addresses with POP3 facility will
depend on the policy of the email service providers. Customers are advised to
verify this with their email address service providers. The use of DATAONE mail
servers shall be restricted to the use of DATAONE provided email addresses.

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 The Dataone Guide

SECTION – 6

CONFIGURING NETSCAPE MESSENGER FOR DATAONE

Please follow the following steps:

1. Open Netscape Messenger --> Click on Edit --> Click on Preferences

2. Click on Identity (under Mail & Newsgroups) --> Fill - Your Name: e.g. A K
John.
3. Fill - Email address: e.g. akjohn@dataone.in
4. Click on Mail Servers (under Mail & Newsgroups) --> Under Incoming Mail
Servers - Click on Add5.
5. Fill Incoming Mail (POP3) Server Name as nmma.dataone.in
6. Select Server Type as POP3 Server --> Fill - User Name: e.g.
akjohn@dataone.in
7. Click on OK --> Under Outgoing Mail Server Fill - Outgoing mail (SMTP)
server Name: e.g. nmra.dataone.in
8. Fill - Outgoing mail server user name: e.g. akjohn@dataone.in --> Click on
OK

SECTION – 7

ACCESSING DATAONE WEBMAIL

Please follow the following steps:

1. Go to website www.dataone.in
2. Fill mail user ID <my_dataone_id>
3. Fill password.
4. Click on Login button to access DataOne web mail.

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 The Dataone Guide
SECTION – 8

CHECKING ACCOUNT USAGE AND CHANGING PASSWORD

Step 1: Open site http://www.dataone.in/
Step 2: Click on “Check your Accounts Usage” (Figure – 26)
Step 3: Enter your DATAONE user name & password and click Login.

Figure - 26
Step 5: To check usages records click on “Service Records”. Select the month
for which usage has to be checked and click Ok (Figure – 27 & 28)

Figure - 27

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 The Dataone Guide

Figure - 28

Step-5: Click on change password for changing your broadband usage password
Note: This step will change your broadband password only and not the email
password. (Figure – 29)

Figure - 29

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 The Dataone Guide
SECTION – 9
TROUBLE SHOOTING

Question No. 1. I am not able to Browse.

Solution:
a) Check that ADSL line is properly connected, CPE is powered on and ADSL
link LED is glowing in stable condition.

b) Check that LAN cable is properly connected to PC and LAN link LED is
glowing in stable condition. If LAN LED is not stable then check that LAN
cable is connected properly or replace the cable and check. In case the LAN
cable is connected to LAN switch or HUB, you have to use a cross cable. If
the LAN LED is still not glowing, then veify that LAN card is properly installed
with suitable driver or get the help of your computer service person for doing
so.

Question No 2. I am not able to send the mails using Outlook Express.

Solution:

a) Probably you have not coinfigured dataone email in your Outlook Express.

b) You have configured multiple Email accounts (e.g. VSNL mail account) in
your Outlook Express and default account for outgoing mail is other than
Dataone Mail account. Some ISPs do not allow their SMTP access from
network of other ISPs. Therefore you should make Dataone Mail as
default account for all outgoing mails.

c) Our SMTP server needs authentication. Make sure you have ticked the
‘My server needs authentication’ in account properties while configuring
the Outlook Express.

Question No.3. I am a Business customer having our own POP server or mails
with own domain but want SMTP service for relaying mails.

Solution:

BSNL does not provide SMTP relay service for mail IDs of other than Dataone.in
or Sancharnet.in domain.

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 The Dataone Guide
SECTION – 10
COMMON ERROR MESSAGES WHILE ACCESSING INTERNET
Error 678: Line/ Physical Fault (Non availability of ADSL link/ No response from
remote site). Check that there should be no Parallel phone. EPABX
should not be directly connected to the Phone line.
Error 769: LAN card disable Enable the LAN card.
Error 691: Verifying username & password.
1. You are entering wrong userid and password.
2. If customer is login and modem’s power goes off due to any
reason, session remains open. Session will disabled automatically
after 30 min. or Customer can contact Help Desk.
WAN mini port: No response, there is some problem in LAN card
First disable the connection and then enable it. (Maximum in case of XP)
May be because of Virus, Create New Dialer.
Websites not Opening: Try the followings
No proxy should be set in LAN settings.
Privacy should be default level or low secure.
Temporary files should be deleted regularly.
Do not open many windows.
Try pinging the site. E.g. ping www.yahoo.com.
If it pings & site does not open, IE may be virus affected clean or
reinstall the explorer.
Speed optimization: 1.check it in multiple downloads session/ DNS setting. To
get the maximum bandwidth/ speed work in multiple download
session rather then single download session.
2. It may be because of improper settings of DNS: (Applicable for
Business plan only).
Set primary DNS 218.248.255.193
Set secondary DNS 218.248.255.193

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 The Dataone Guide
SECTION – 11

TARIFF AND PLANS

Free Modem for committed period

Miscellaneous Charges Plan Committed Period

Home 1800 12 months

Type of Charge Charges
Home 3300 6 months
Rs 250 (In case of
Installation Charges
modem on rent) Business 1200 18 months

Shifting Charges Nil Business 3000 9 months

Change of Plan charges Nil Business 5000 6 months

Business 9000 3 months

Modem Prices
Ports Type-I Type-II Type-III Type-IV

Ethernet One One Four Four

Sale Price Wi-Fi - One - One

USB One - - -

Charges (Rs) 1200 1800 1500 2000

Monthly rental Rs. 100 Rs. 150 Rs. 125 Rs. 165
Rent Price
Security Deposit Rs. 100 p.m.

DataOne Startup Plan 250

Particulars Tariff in Rs.
Bandwidth 256 Kbps
Monthly Charges (Rs) 250
Discounted Annual Payment Option to Customers (Rs) 2500
Download/Upload Limit (GB) per month 0.4 GB
Additional Usage Charges/MB beyond free download/upload limit (Rs) 1.4
Free E-mail IDs/Space (Per E-mail ID) 1/5 MB
Security Deposit NIL
Night Unlimited (0200-0800 Hrs) Not Available
Minimum Hire Period Three Months

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 The Dataone Guide
DataOne Home Plans
Tariff in Rs.
Particulars
Home 500 Home 1000 Home 1800 Home 3300

Bandwidth 256 Kbps 384 Kbps 512 Kbps 1 Mbps

Monthly Charges (Rs) 500 1000 1800 3300

Discounted Annual Payment Option (Rs) 5000 10000 18000 33000

Download/Upload Limit (GB) per month 1.0 GB 2 GB 5 GB 10 GB

Additional Usage Charges/MB 1.2 1 0.8 0.8

Free E-mail IDs/Space (Per E-mail ID) 1/5 MB 1/5 MB 1/5 MB 2/5 MB

Security Deposit NIL 1 month rental 1 month rental 1 month rental

Night Unlimited (0200-0800 Hrs) Available Available Available Available

Minimum Hire Period Three Months One Month One Month One Month

DataOne Business Plans

Tariff in Rs.
Particulars
Business 700 Business 1200 Business 3000 Business 5000 Business 9000

Bandwidth 256Kbps 256 Kbps 512Kbps 1 Mbps 2 Mbps

Single /Multi User-(SU/MU) SU SU MU MU MU

Monthly Charges (Rs) 700 1200 3000 5000 9000

Discounted Annual Payment Option(Rs) 7000 12000 30000 50000 90000

Download/ Upload Limit (GB) per month 2 GB 4 GB 10 GB 20 GB 40 GB

Additional Usage Charges/MB 1.2 1 0.8 0.6 0.6

Free E-mail IDs/Space (Per E-mail ID) 1/5MB 1 / 5 MB 2 / 5 MB 2 / 5 MB 4 / 5 MB

Static IP Address (On Request) Not Available Not Available Not Available One One

Web Hosting Space (On Request) Not Available Not Available Not Available 5 MB 5 MB

Domain Name (On Request) Not Available Not Available Not Available One One

Security Deposit 1 month rental 1 month rental 1 month rental 1 month rental Rs. 5000

Minimum Hire Period One Month One Month One Month One Month One Month

--------END OF DOCUMENT--------

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