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Cambodia want to study the possibility of creating a national ombudsman for monitoring the
performance of the public administration ensuring that the service delivery is closed to the
people and access to justice is strengthened. The Council for Legal and Judicial Reform is
conducting a pre-assessment of the ombudsman system and other complaint offices in
Cambodia to find out what are the current situation of the relevant compliant offices in
Cambodia. the pre-assessment of the complaint offices report will composed of
recommendations and options on the establishment of the ombudsman system in Cambodia.
The ombudsman guarantees fair and objective investigations, takes in consideration the
arguments brought forward by both sides and tries to achieve a satisfactory solution. According
to the Professor Larry B Hill has enumerated the following characteristics of the pure
ombudsman: -
Executive organization
ombudsman created by government
department, agency or state
corporations to handle internal
and/or external complaints
Complaint mechanism is (i) internal: for
Established by one government member of public who have come into
Appointed by and report to minister ,
department, agency or state contact with department and/or (ii)
hand of department or senior bureaucrat
corporation at national or sub- internal for employee of the department
national level of government or agency (work place ombudsman).
Established by legislation
Organizational ombudsman
created by Private sector institutions
and corporations
Established by internal
institution/company legal instrument
or policy
Self-Regulation ombudsman
Private for an industry or service sector
ombudsman created by the industry/service
sector to resolve complaint made
by customer/client