<NAME REDACTED>

<ADDRESS REDACTED>
<ADDRESS REDACTED>

13 May 2011

Geoffrey Mendelson Lawyers

PO Box 2492
Caulfield Junction VIC 3161

Your Ref: <REDACTED>

Our Ref: Unknown. Certainly not <whatever ref Geoffrey Mendelson Lawyers assigned
REDACTED>.

Dear Sir/Madam

RE: Debt owed to AGL Retail Energy Limited (the Creditor)

Property Address: <ADDRESS REDACTED>

I refer, with amusement, to your letter of demand dated 10 May 2011.

I note the following:

1. On 23 December 2010 my tenancy commenced at <ADDRESS REDACTED> (the
Address).
2. On the same day I contacted the Creditor by telephone to establish a new electricity and
gas account.
3. During this conversation, the Creditor’s representative advised that there was
an overdue account for the previous tenants of the Address (the Debtors). The
representative asked me for the details of the letting agency of the Address. I provided
this information to the Creditor’s representative.
4. In early January 2011 the Creditor wrote to the Address demanding payment of an
overdue amount. This correspondence did not name the Debtor/s.
5. On or about January 14 2011 I contacted the Creditor by telephone. I advised that
the overdue amount referred to in their correspondence was owed to the Creditor by
previous tenants of the Address.
6. The Creditor’s representative advised that no further letters of demand would be sent to
the Address.
7. Despite the point above, the Creditor has written several times to the Address with
letters of demand since January 2011. No correspondence sent to the Address has
named the Debtor/s.
8. I have ignored all correspondence from the Creditor given the Creditor had, on two
occasions, been advised that the Debtor/s were no longer resident at the Address.
Given I have an ongoing account in good standing with the Creditor and have, on two occasion,
provided representatives of the Creditor with information that the Debtor/s is/are no longer
resident at the Address, I am perplexed that the Creditor has continued to issue letters of
demand to the Address.

I would appreciate a letter of apology from the Creditor for the time I have wasted on this matter.
Should this letter not be forthcoming I will discontinue my contract with the Creditor and refer the
matter to the Energy and Water Ombudsman NSW.

Should further letters of demand be sent to the Address I will lodge a complaint with the Energy
and Water Ombudsman NSW.

On a different note, your letter of demand contains the following errors:

1. “Dear Customer” is repeated in the address block.
2. “Creditor” is not capitalised consistently.
3. You have written “If your payment is not received at this office within 7 days...”. Numbers
under 10 should be spelt. Well, at least according to the style guides I am familiar with.

I am aware of Muphry’s law.

Yours sincerely

<NAME REDACTED>

Cc: AGL Retail Energy Limited, Locked Bag 1837, St Leonards NSW 2065