1. Where exactly is the apartment located?

When you book the apartment, you receive a booking confirmation email with the full
address of the apartment. On occasions where the apartment is hard to find, directions are
also provided. For privacy reasons we do not show apartment addresses on the website.

2. I want to know more about the neighbourhood and location?

Please go through the “Neighbourhood & Location” in Apartment details and also view
map.

3. What can I expect to find in the apartment?

The apartments are services with fully equipped kitchen, providing kitchen utensils,
microwave, fridge etc. The little extras are all there as well: kettle, toaster, cutlery,
crockery, blender and ironing facilities.

4. Do you provide a baby cot or high chair?

Please go through “additional information” in the apartment’s description page.

5. Any additional charges for cleaning?

Prices are inclusive of cleaning charges and apartment would be professionally cleaned
and prepared prior to your arrival. If you require extra cleaning during your stay, you can
ask your accommodation manager during check-in, in order to arrange a schedule and
inquire about any additional cleaning fee.

6. Is parking available and at what cost?

Parking facilities differ for each apartment, however there will normally be a car park
within a few minute’s walk of the apartment. Sometimes there is free parking or on-site
parking; please go through the “additional information” in the apartment’s description
page.

7. Is the apartment pet friendly?

Unfortunately most of the apartment owners are not set up to receive domestic pets.
Bringing a pet is strictly forbidden, unless it is clearly stated otherwise in the “additional
information” section of the apartment’s description page.

8. Is smoking permitted in the apartment?

Please go through “additional information” in the apartment’s description page. If an

apartment is non-smoking, you can smoke on the outside areas of the apartment, such as
on the balcony or terrace.
 9. Booking the Apartment - How can I book an apartment?

Booking is done instantly. Once you have selected the apartment of your desired
destination city, you proceed to the booking stage. You just need to complete an online
form and in order to reserve and make a prepayment online. You can pay the prepayment
with a credit card. When the prepayment process is fully completed, you receive a
booking confirmation email. Please refer to the “How to Book” section on our website
for more information.

10. How safe is it to pay online with my credit card?

It is secure to pay with your credit card. Our service for online credit card transactions is
by the SSL (secure sockets layer) protocol. This ensures a safe online transaction and
your details are protected against interception.

11. When I can receive my booking confirmation?

Once the online prepayment is completed, you receive a booking confirmation email,
which contains the information regarding your accommodation manager contact, the full
address of the apartment and the payment breakup. Please refer to the “How to book”
section of our website for more information.

12. For how many persons should I book?

The price of the apartment per night depends on the total number of persons using the
apartment. Even if the total number of persons differs during your stay, you will still have
to book for the highest number of persons that will be staying in the apartment. E.g. If
you book for four nights, wherein two nights there will be 3 persons and the other two
nights there are 2 persons; you will still need to make the booking for 3 persons.

13. Do you also charge for infants and Kids?

We charge for kids above 2 years old. While entering the number of guests please
exclude children under 2 years old.

14. What if I need to modify or cancel my bookings?

The modifications are permissible, however, a written communication via email is

required and any increase in billing needs to be settled without which a confirmation
cannot be issued. For all cancellations to become effective, please send an email
confirmation to: cancellations@RatedapArtments.com . Do not forget to quote your
booking reference number which can be found on your booking confirmation email.
Please refer to our Terms & Conditions for more information on modifying or canceling
your booking.
 15. Discounting Policy - Applicable discounts:

Where there are two discounts offered on a particular booking (eg. a 7 day booking
which attracts a 10% discount in addition to any other discount the property may be
advertising, for example 20% discount during slow season), in such a case the lesser of
the two discounts will be applied first and then the second discount will be applied to the
resulting billing.

16. Prepayment and Balance payment - What is the mode of payment you accept for
the prepayment?

We are happy to accept the prepayment by all major credit cards such as Master Card,
Visa or American Express. The remaining open balance can be paid at check-in along
with the damage deposit, as mentioned on your booking confirmation email. In case you
need the receipt for the remaining balance you need to send an email confirmation at
reservations@RatedApartments.com at least 48 hours before your arrival.

17. What is the mode of payment you accept on arrival?

You are required to pay the remaining open balance at check-in along with the damage
deposit, as mentioned on your booking confirmation email. Typically the balance
payment is to be made in cash unless otherwise stated on your booking confirmation
email and on the apartment’s description page. In case you need the receipt for the
remaining balance you need to send an email confirmation at
reservations@RatedApartments.com at least 48 hours before your arrival with your
booking confirmation number.

18. Can I pay with my credit card on arrival?

Typically the balance payment is to be made in cash unless otherwise stated on your
booking confirmation email and on the apartment’s description page. However you can
make the balance payment by credit card solely at the owners discretion. You can find
plenty of ATM banks machine, currency exchange centre’s and banks in each destination
city as well as at the airports which outfit for travelers.

19. Would I receive a receipt or invoice for the remaining payment?

In case you need the receipt for the remaining balance you need to send an email
confirmation at reservations@RatedApartments.com , at least 48 hours before your
arrival with your booking confirmation number.

20. On Arrival Whom I need to contact on arrival in the destination city?

Once you reach the destination city, please call your accommodation manager, his phone
number is provided on your confirmation email to arrange a time to meet and check-in at
your apartment. The accommodation manager would be available to assist you in
Checking in and welcoming you to the property and would walk you through the
apartment, and answer any questions you may have. He would also provide you with one
set of keys that is yours to keep for the duration of your stay.

21. Do you provide an airport pick-up or shuttle service?

No, we don't provide an airport transfer service, however taxis are readily available at the
airports. For advice and information on getting to and from your destination airport,
please take a look at the Public Transport section for your destination city on our website.

22. How will I reach the apartment?

Please refer to the “apartment location” on the apartment’s description page to see the
area map or Google map. Please also refer to our public transport section for each city,
for detailed, hassle-free information on how to get from the airports and how to use the
public transport, with a guide to pricing, where available.

23. Checking-In How do I get the keys?

The accommodation manager would provide you with the keys at the time of check-in
and would walk you through the apartment, and answer any questions you may have. The
standard for each apartment is two sets of keys; on occasion where you are traveling in a
large group, extra keys may be provided, by request only and subject to availability.

24. What do I pay during check-in?

You need to pay the remaining open balance along with the damage deposit at the time of
check-in as stated on your booking confirmation email. The damage deposit is fully
refundable on your departure. Typically the balance payment is to be made in cash unless
otherwise stated on your booking confirmation email and on the apartment’s description
page. In case you need the receipt for the remaining balance you need to send an email
confirmation at reservations@RatedApartments.com, at least 48 hours before your arrival
with your booking confirmation number.

25. What’s the check-in time? Can I check-in early morning?

The standard check-in time is between 14:00 and 21:00, unless clearly stated otherwise
on the apartment’s description page and the information is also given on your booking
confirmation email. Arrival for check-in during the night (between 22:00pm and
08:00am) costs an additional late check-in charge. In case you require an early check-in
you can call your accommodation manager from 09:00am on the day of your arrival to
see if an earlier check-in is possible.
 26. Who do I contact with queries during my stay?

You need to directly call your accommodation manager in case of any queries regarding
your apartment or its equipment. The name and contact phone number of your
accommodation manager is given in your booking confirmation email, along with an
alternative contact number.

27. What time is check-out? Can I check-out later?

The standard check-out time for an apartment is between 10:00am and 12:00 noon. This
information is also given on your booking confirmation email. Check-out during the
night (between 22:00pm and 08:00am) costs an additional late check-out charge. In case
you require a late check-out you can ask your accommodation manager on your arrival if
a late check-out is possible alternatively you can use the luggage storage services at main
transport terminals such as train stations. There is no guarantee of a late check-out, as
there may be guests arriving on the same day that you leave the apartment and hence they
require time for house-keeping staff to do their job.

28. How do I check-out of the apartment?

Your accommodation manager will meet you at the apartment at the standard check-out
time (if no other check-out time was arranged) for inspection and refund of the damage
deposit. The damage deposit is fully refundable, provided that no damages have occurred
and the apartment is being left in a reasonable condition. You are required to report any
damages during your stay. Please refer to our Terms and Conditions section of the
website, regarding use and care of the apartment and its equipment.

29. Where can I store my luggage after check-out?

If you need to store luggage until your departure from the destination city, please check
our Public Transport section for each destination city, which lists the main transport (rail
or bus) terminals with luggage storage lockers, with pricing where available.