PROFESSIONAL EXPERIENCE
Jeffrey J. Jackson
TECHNICAL SUMMARY
Certifications:
* Cisco CCNA/CCNP courses (2/02)
* MCSE NT 4.0 (10/00)
* Net+ (10/00)
* A+ (9/99)
Hardware:
Servers, desktops, mobile devices,
Cisco equipment, network analyzer,
peripherals, firewall
Operating Systems:
Windows 2003, 2000, XP, Linux,
SAMBA
Network:
TCP/IP, DHCP, LAN/WAN, VSAT, VOIP,
DNS, WINS, IIS, FTP, Active Directory,
GPO, SQL Server, file permissions, VPN
Applications:
MS Office, Anti virus, Ghost,
Deltek Costpoint, Time Collection,
Translogix Transport Manager
QUALIFICATIONS SUMMARY
IT manager with demonstrated technical
abilities and a team player with excellent
communication skills as well as the
desire to excel in a team environment.
Experience includes:
- Global support team management
- Infrastructure design
- Policy development/implementation
- Asset management
- Documentation and research
- Project management
- Help desk and desktop support
- Collaborative work
- President of IT consulting company
EDUCATIONAL BACKGROUND
Bachelor of Science (8/93 – 1/00)
George Mason University
EMPLOYMENT HISTORY
IT Operations Director (12/03 – present)
SkyLink Air and Logistic Support (USA), Inc.
Herndon, VA
Agency Technology Manager (9/02 – 11/03)
Capitol Financial Partners, Vienna, VA
Sr Desktop Tech / Sys Admin (12/00 – 6/02)
Teleglobe, Reston, VA
Lead Damage Prevention Tech (4/97 – 7/00)
Adelphia Communications, Sterling, VA
DIRECTOR OF IT OPERATIONS - SkyLink USA
Manage IT department--including global team responsible for establishing and
maintaining communication networks, computer support and training in Iraq--at small
global aviation logistic company. Responsibilities include policy development, project
management, systems support, information security, employee supervision, vendor
management, proposals.
ƒ Designed, procured, built and maintain corporate network on a limited budget
ƒ Implemented equipment standardization, saving over $10,000
ƒ Implemented VSAT and VOIP network, reducing costs by more than 50%
ƒ Manage projects such as corporate website, air charter database, Linux initiatives
ƒ Coordinate IT projects interdepartmentally and globally
ƒ Achieve corporate goals through IT strategy and implementation
ƒ Interface daily between remote field office and management team
ƒ Began as an independent consultant in 5/03
AGENCY TECHNOLOGY MANAGER - Capitol Financial Partners
One-person IT department for small financial services agency with 100 users.
Responsible for data and server maintenance, PC support, training, troubleshooting,
asset management, policies and procedures, managing contractors, mobile device
configuration.
ƒ Implemented tracking process for support issues, identifying problem areas
and resource usage
ƒ Utilized knowledge to offer economical, creative tech solutions to meet budget
restraints and meet overall corporate goals (Intranet, database)
ƒ Collaborated successfully with home office to launch proprietary applications and
follow corporate guidelines
ƒ Interfaced with users in a professional manner with service mentality
ƒ Praised by users, management as best level of service (survey results)
SENIOR DESKTOP TECH / SYSTEMS ADMINISTRATOR - Teleglobe
Supported 1200 international users worldwide as a member of global desktop support
team and liaised between IT department and executive management. Responsible for
PC maintenance, system upgrades, supporting MS Office products, resolution, data
maintenance, application testing, troubleshooting, mobile device configuration,
implementing procedures, documentation.
ƒ Promoted to Senior Desktop Support Technician for Executive Staff after three
months at Help Desk
ƒ Communicated successfully with all levels of the enterprise
ƒ Worked with CIO on special projects, such as client computer analysis
ƒ Performed workload of two employees during 50% reduction in staffing
ƒ Assumed duties of Desktop Manager during company downsizing
ƒ Worked on transition team during bankruptcy filing
TECHNICAL CONSULTANT - Accolades Technology, Inc.
After offering IT services beginning in 1999, officially began IT consulting company in
May 2003 to support small businesses and residential customers. Responsible for
managing company operations, including accounting and files. Deploy and maintain IT
and web solutions for small businesses in the real estate, legal, dental, health care,
aviation, insurance, and investment industries. Offer advice regarding software,
hardware, PDA purchases.
ƒ Set up outsource solutions for small businesses to save money
ƒ Added web and hosting solutions in 2004