MGMT625 Midterm Paper Spring 2010

MIDTERM EXAMINATION
Spring 2010
MGMT625- Change Management (alt. code=HRM625) (Session - 6)
Question No: 1 ( Marks: 1 ) - Please choose one
“Learning that creates stability and culture is different from the learning that enables
organizations to innovate as they encounter changing conditions in both their external and
internal environment.” Which of the following experts gave above mentioned concept?
► Schein
► Charles
► Toffler
► Schon
Which of the following is a process of setting objectives, or goals, and formulating

policies, strategies, and procedures to meet them? http://vustudents.ning.com
► Planning
► Organizing
► Leading
► Controlling
McDonalds is a U.S. based firm but it also sells its products in Pakistan. This is an
example of which of the following?
► Localization
► Internationalization
► Globalization
► Glocalization
Toyota, a Japanese firm, but is manufacturing cars in Kentucky. This is an example of

which of the following?
► Internationalization
► Globalization
► Localization
► Glocalization
Sony introduces hundreds of new products (including improved products) every year.
This continuous change is the most effective organizational environment for which of the
following? http://vustudents.ning.com
► Refreezing
► Unfreezing
► Negotiations
► Resistance
Which of the following is NOT a stage in Kurt Lewin's famous three-stage prescriptive
model of change that was developed in the 1950s?
► Refreezing attitudes
► Melting resistance
► Unfreezing current attitudes
► Moving to a new level
Which of the following is an organizational culture in which people have clearly

delegated authorities within a highly defined structure? http://vustudents.ning.com
► Power culture
► Role culture
► Task culture
► Person culture

Which of the following is an organizational culture in which teams are formed to solve
particular problems?
► Power culture
► Role culture
► Task culture
► Person culture
Which of the following refers to birth of an organization according to Baird &

Meshoulam? http://vustudents.ning.com
► Organization initiation
► Functional growth
► Controlled growth
► Strategic integration
The belief of an organization that its policies are superior to that of any other
organization. This refers to which of the following?
► Polycentricism
► Geocentricism
► Regiocentricism
► Ethnocentricism
Which of the following theories operate on a single entity?

► Life cycle and teleological theories
► Teleological and dialectical theories
► Dialectical and evolutionary theories
► Evolutionary and life cycle theories

According to which of the following “dialectics means the process of change, logic and a
method”? http://vustudents.ning.com
► Aristotle
► Hegel
► Marx
► Plato
In which of the following approach assumptions behind the plan are not shared with
organizational members? http://vustudents.ning.com
► Expert system approach

► Devil’s advocate approach
► Dialectical inquiry approach
► External analysis approach
Identify an approach in which the role of managers’ behavior is destructive rather than
constructive.
► Expert system approach
► Devil’s advocate approach
► Dialectical inquiry approach
► External analysis approach
Which of the following is NOT a weakness of devil’s advocacy approach?

► It gives no solution
► It demoralizes managers
► It makes managers’ behavior destructive
► It focuses on what is going wrong
Which one of the following theories explains 'Change' as a recurrent, cumulative, and
probabilistic progression of variation, selection, and retention among entities in a
designated population?
► Life cycle theories
► Teleological theories
► Dialectical theories
► Evolutionary theories
Identify an approach in which traits can be acquired within a generation through learning
and imitation. http://vustudents.ning.com
► Darwinian approach
► Lamarckian approach
► Managerial approach
► Biological approach
According to Greiner, in his five phases of growth model, what type of crisis follows
phase 4 (growth through coordination)?
► Control crisis
► Autonomy crisis
► Leadership crisis
► Red tape crisis
When there is a lack of confidence and trust between line and staff, which of the
following crisis is created?
► Control crisis
► Autonomy crisis
► Leadership crisis
► Red tape crisis
Which of the following is an internal source of structural inertia?

► Sunk cost
► New technology
► Government regulations
► Social legitimacy
Internal politics for vested interests amongst organizational members refers to:
http://vustudents.ning.com
Structural ► inertia
Natural ► selection
Adaptation ►
Variation ►
"Cause and effect" refers to:

Concept of ► causality
Concept of ► change
Concept of ► adaptability
Concept of ► selection
According to Hannan and Freeman, which of the following is Not an attribute in

determining organizational specie?
► Normative order
Formal ► structure
Patterns of ► activity
Environmental ► forces
Identify a phase, which emphasizes on spontaneity in managerial actions through teams

and the skillful confrontation of interpersonal differences.
► Collaboration
Formalization ►
Renewal ►
Delegation ►
Which one of the following strategies refers to revolutionary type of change, in terms of
strategic management?
► Internal development
External ► development
Incremen ► tal development
Gradual ► development
Question No: 26 ( Marks: 1 ) - Please choose one http://vustudents.ning.com
Mergers and acquisitions are examples of which of the following developments?
Internal ► development
External ► development
► Incremental development
Gradual ► development
In terms of strategy development, logical incrementalism refers to:

► The deliberate development of strategy by experimentation and learning
from partial commitments
The ► utilization by top managers of a mixture of formal and informal social
and political processes to draw together an emerging pattern of strategies from these
subsystems
Systematized, ► step-by-step, chronological procedures to develop or
coordinate an organization’s strategy
Experimentation ► with side bet ventures and allowing developments to
emerge from subsystems
Whenever any new program is introduced in an organization in order to enhance its

productivity level, problem of acceptance arises which comes primarily from three
sources: interpersonal, organizational and environmental. Identify which of the following
is its environmental source.
Competitive ► pressure
► Budgetary allocations
Learning new ► terminology
Altering ► superior-subordinate relationships
Question No: 29 ( Marks: 3 )
Briefly describe dialectical approach in context of organization.
Answer : The dialectical approach can be defined in congestion with the definition of the
organization as a system may be called dialectical if it examines a situation completely
and logically from two different points of view. Further this approach begins by
identifying the prevailing or recommended plan and the data which were used to derive
it.
What do you know about vital rates?

Vital rates means death rates and founding rates. This is not only true for the study of
large organizations but also of entrepreneurship and small businesses. Following to be
learn:
Ø Role of competition
Ø Institutional constraints
Ø Role of government
Discuss leadership crisis with respect to organizations and how can this be managed.
Answer : As company grows, needs larger production, specialized knowledge, better

marketing and finance techniques and need of capital, therefore needs increased number
of professional people in all functional areas.
This is very difficult and cannot be managed at an informal level, further formalization,
procedurals also come into play for their respective financial and managerial control. The
owners found themselves with unwanted managerial responsibilities, as they still try to
act it in the past ways. Owners enter into conflict with managers. This issue is cited as
agency theory in corporate governance and strategic management courses. At this point
crisis of leadership occurs – the first revolution.
The Owner / founders, often hate to step aside even though they are probably
temperament wise unsuited to be managers. So the developmental choice for founder is to
choose strong manager and step aside for perpetual growth or select week manager and
compromise on growth
What is the relationship of evolutionary theories with other theories of change?
Answer : This theory incorporates variety and range of views. This theory is quite in full
in comparison with other theories like. The OLC is again like parallel explanations of
evolutionary theory.
The same is trying to evolve in each stage of its development as followings :

- Be competitive.
- Environmental background.
The Teleological theory explains change in terms of purposive and careful ways of
objective setting, compatible with teleological – consistency in policies and objective for
stable evolution of organization With in organization we have dialectics and dialectical
thinking; have to incorporate opposing view point so as to come forth with effective
policy outcome.
MIDTERM EXAMINATION
Spring 2010
MGMT625- Change Management (alt. code=HRM625) (

“Learning that creates stability and culture is different from the learning that enables
organizations to innovate as they encounter changing conditions in both their external and
internal environment.” Which of the following experts gave above mentioned concept?
► Schein Correct
► Charles
► Toffler
► Schon

A systematic approach to deal with change, both from the perspective of an organization
and on the individual level is called:
► Change management Correct
► Management
► Conflict management
► Crisis management

In McKinsey 7-S framework for business success, how the employees think and behave
is termed as:
► Staff Correct
► Strategy
► Structure
► Style

Which of the following is NOT a stage in Kurt Lewin's famous three-stage prescriptive
model of change that was developed in the 1950s?
► Refreezing attitudes
► Melting resistance
► Unfreezing current attitudes
► Moving to a new level Correct

Which of the following statement describes logical incrementalism in terms of strategy
development?
► The deliberate development of strategy by experimentation and learning
from partial commitments Correct
► The utilization by top managers of a mixture of formal and informal social and
political processes
► Systematized, step-by-step, chronological procedures to develop or coordinate an
organization’s strategy
► Experimentation with side bet ventures and allowing developments to emerge
from subsystems

Transactional leadership has which of the following characteristics?
► Seeks to pick up the mood of the audience
► Takes the view that rewards and punishment motivate staff Correct
► Seeks to involve staff in the decision making process
► Believes success arises from leaders and staff working together

Which of the following is an organizational culture in which people have clearly
delegated authorities within a highly defined structure?
► Power culture
► Role culture
► Task culture Correct
► Person culture

Which of the following is an organizational culture in which all individuals believe
themselves superior to the organization?
► Power culture
► Role culture Correct
► Task culture
► Person culture

Which of the following theories follows prescribed modality?
► Dialectical theories Correct
► Life cycle theories
► Teleological theories
► Management theories
Introduction of new training program in an organization in order to enhance productivity
level refers to which of the following?
► Missionary phase
► Modification phase Correct
► Maturity phase
► Declining phase

Which of the following theories establishes that “Goal is considered as a final cause for
guiding movement of an entity”?
► Life cycle theory

► Teleological theory
► Dialectical theory
► Evolutionary theory Correct

Which one of the following theories states that “Every phenomenon contains a
contradiction within it”?
► Teleological theory
► Dialectical theory Correct
► Evolutionary theory

Which of the following occurs in an organization principally through the competition of
scarce resources?
► Variation
► Selection Correct
► Retention
► Deviation

What does the acronym TQM stand for?
► Total Quality Manufacturing
► Total Quality Measurement
► Total Quality Management Correct
► Total Quantitative Method

Identify a theory according to which environment plays decisive role in the selection of
forms, processes and practices in organization.
► Teleological theory Correct
► Dialectical theory
► Evolutionary theory

Which of the following is a major benefit of quality management movement?
► It is based on discontinuous processes
► It forces organizations to continue the evolution Correct
► It focuses on drastic changes
► It discourages innovation

According to Levinthal, an incremental change in an organizational routine in response to
feedback about outcome refers to:
► Learning
► Adaptation Correct
► Selection
► Retention

Which of the following is an internal source of structural inertia?
► Sunk cost Correct
► New technology
► Government regulations
► Social legitimacy

Identify a scholar who defined specie as “a form of organization that exists through
generations of individual organizations which are members of the specie".
►Weber
►Hannan
►McKelvey
►T
 aylor Correct

Actions which can be seen as spreading from one organization to another are known as:
►Learning
►Contagion
►Adaptation
►F
 lexibility Correct

When the organization has become too large and complex to be managed through formal
programs and rigid systems, which of the following crisis is created?
►Control crisis
►Autonomy crisis Correct
►Leadership crisis
►Red tape crisis
Which of the following is NOT a characteristic of the period of direction phase?
►Incentives, budgets and work standards are adopted
►Accounting systems for inventory and purchase are introduced
►Communication is frequent and informal within organization Correct
►Communication becomes more formal and impersonal

"Same organizational practices are not maintained throughout a long time span". This
refers to which of the following dimensions of Greiner’s model?
►Age of organization Correct
►Growth rate of the industry
►Size of the organization
►Structure of the organization

Application of standard operating procedures refers to:
►R  ule following Correct

►Problem solving
►Decision making
►Learning process

Identify the term which describes “the ways of organizing that are defined as right and
proper by both members and relevant sectors of the environment”.
►N  ormative Order Correct
►Formal structure
►Patterns of activity
►Span of control

Which one of the following strategies refers to slow, gradual and incremental type of
change in terms of strategic management?
►Internal development
►External development
►Revolutionary development Correct
►Radical development

Kurt Lewin's three-step model for successful change in organizations includes:
►Refreeze, move and unfreeze
►Unfreeze, move and freeze
►Unfreeze, change and refreeze Correct
►Change, refreeze and unfreeze
In terms of strategy development, logical incrementalism refers to:
►T  he deliberate development of strategy by experimentation and learning from
partial commitments Correct
►The utilization by top managers of a mixture of formal and informal social and
political processes to draw together an emerging pattern of strategies from these
subsystems
►Systematized, step-by-step, chronological procedures to develop or coordinate an
organization’s strategy
►Experimentation with side bet ventures and allowing developments to emerge from
subsystems

How did a scholar, Winter, relate quality management movement (QMM) to evolutionary
theory of change?
Ans:
Mr. Winter relate the QMM to evolutionary theory of change.
According to that,
1- Systematic routines can give the result in producing opportunities for more
improvement.
2- Firms are not coming from books, these are coming from evolution and hitorieis.

List down some of the features of 'Coordination phase'.
Ans: Feature are
In this phase
1- Decisions related expenditures are carefully decided.

2- High managerial staff hired at head office to have good check and balance on line
managers.
3- Return on Investment is an important key in this phase and every product is
treated as investment.

How can you distinguish between devil’s advocacy and dialectical inquiry process?
Ans:
Devil’s Advocacy Process:
In this process, planners present their recommendations and managers take decision as
role of devil advocate. The focus is on that what is going wrong with plan and what
actions can be taken to get on plan.
Dialectical Inquiry process
Every one has unique knowledge and seeking for consensus for activity. Every one share
his discussion to get good results.

Explain competency multiplier with the help of an example.
My Paper
Q. 1. How does scholar winter relates QMM theory with evolutionary theory? 3
Marks
Q. 2. What are Central issues of organizational ecology model? 3 Marks
Q. 3. According to Halomen, What are three phases of development or life
cycle? 5 Marks
Q. 4 Performance criteria are examples of unanticipated outcome of
organizational actions. Discuss its impact on employees? 5 Marks
Q. 5. Differentiate between Internal Development Strategy and External
Development Strategy
FRIEND # 1
1. Criticize on Revolutionary theory? 5

2. Holman three stage explanation process?5
3. Red tape analysis why necessary?5
4. Greiner basic assumption describes?3
5. How to get mental……………???3
FRIEND # 2
Q#1:(5Marks) Discuss Collaboration and coordination phase
Q#2: (5Marks)Devil's Theory
Q#3: (3Marks)QMM in relation with Theory of Change
Q#4: (3Marks)Continuous and Discontinuous Change
Q#5: (3Marks)Difficulties in implementing Change Management
FRIEND # 3
Q. 1. How does schoar winter relates QMM theory with evolutionary theory? 3
Marks
Q. 2. Some features of coordination phase? 3 Marks
Q.3 Comapre and Contrast Life Cycle Theory with Ecologicial Theory? 5 Marks
Q. 4. How can theory of organizational actiona helpful for an organization? 5
Marks
Q. 5. Difference between evolution and revolution in organizational context? 5
Marks
Special thanks to my Virtual Friends namely Hafiz Muhammad Atif (Lahore) and
Mr. Muhammad Ali (Burewala)for sending me their papers.
Mgmt-525 Change Management Subjective Questions December 3, 2010

Total Questions 23
18 mcqs
5 subjective questions
Q-1 what are the reasons behind the red tap crises 5
Q-2 Differentiate the terms devil's advocacy and dialectical process 5
Q-3 Features of coordination phase 5
Q-4 How dialectical approach affects the stages of planning process 3

Q-5 How dialectical cycle maintain status quo. 3

MGMT625 Midterm Paper Spring 2010

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MIDTERM EXAMINATION

Question No: 1 ( Marks: 1 ) - Please choose one

Question No: 2 ( Marks: 1 ) - Please choose one

Which of the following is a process of setting objectives, or goals, and formulating

Question No: 3 ( Marks: 1 ) - Please choose one

Question No: 4 ( Marks: 1 ) - Please choose one

Toyota, a Japanese firm, but is manufacturing cars in Kentucky. This is an example of

Question No: 5 ( Marks: 1 ) - Please choose one

Question No: 6 ( Marks: 1 ) - Please choose one

Question No: 7 ( Marks: 1 ) - Please choose one

Which of the following is an organizational culture in which people have clearly

Question No: 8 ( Marks: 1 ) - Please choose one

Question No: 9 ( Marks: 1 ) - Please choose one

Which of the following refers to birth of an organization according to Baird &

Question No: 10 ( Marks: 1 ) - Please choose one

Question No: 11 ( Marks: 1 ) - Please choose one

Which of the following theories operate on a single entity?

Question No: 12 ( Marks: 1 ) - Please choose one

Question No: 13 ( Marks: 1 ) - Please choose one

► Expert system approach

Question No: 14 ( Marks: 1 ) - Please choose one

Question No: 15 ( Marks: 1 ) - Please choose one

Which of the following is NOT a weakness of devil’s advocacy approach?

Question No: 17 ( Marks: 1 ) - Please choose one

Question No: 18 ( Marks: 1 ) - Please choose one

Question No: 19 ( Marks: 1 ) - Please choose one

Question No: 20 ( Marks: 1 ) - Please choose one

Which of the following is an internal source of structural inertia?

Question No: 21 ( Marks: 1 ) - Please choose one

Question No: 22 ( Marks: 1 ) - Please choose one

"Cause and effect" refers to:

Question No: 23 ( Marks: 1 ) - Please choose one

According to Hannan and Freeman, which of the following is Not an attribute in

Question No: 24 ( Marks: 1 ) - Please choose one

Identify a phase, which emphasizes on spontaneity in managerial actions through teams

Question No: 25 ( Marks: 1 ) - Please choose one

Question No: 26 ( Marks: 1 ) - Please choose one http://vustudents.ning.com

Mergers and acquisitions are examples of which of the following developments?

Question No: 27 ( Marks: 1 ) - Please choose one

In terms of strategy development, logical incrementalism refers to:

Question No: 28 ( Marks: 1 ) - Please choose one

Whenever any new program is introduced in an organization in order to enhance its

Question No: 29 ( Marks: 3 )

Briefly describe dialectical approach in context of organization.

Question No: 30 ( Marks: 3 )

What do you know about vital rates?

Question No: 31 ( Marks: 5 )

Answer : As company grows, needs larger production, specialized knowledge, better

Question No: 32 ( Marks: 5 )

What is the relationship of evolutionary theories with other theories of change?

The same is trying to evolve in each stage of its development as followings :

Question No: 1 ( Marks: 1 ) - Please choose one

Question No: 2 ( Marks: 1 ) - Please choose one

Question No: 3 ( Marks: 1 ) - Please choose one

Question No: 4 ( Marks: 1 ) - Please choose one

Question No: 5 ( Marks: 1 ) - Please choose one

Question No: 6 ( Marks: 1 ) - Please choose one

Question No: 7 ( Marks: 1 ) - Please choose one

Question No: 8 ( Marks: 1 ) - Please choose one

Question No: 9 ( Marks: 1 ) - Please choose one

Question No: 11 ( Marks: 1 ) - Please choose one

► Life cycle theory