Sarah Power

14202 Valley Filed Dr, 10, Silver Spring MD, MD 20906

Home (210) 878-6223, Work (210)889-9454
SARAHH01@GMAIL.COM
Summary of Qualifications
IT specialist with more than 12 years of experience, Including Supervisor/Lead T
echnician, System Administrator, Backup and Recovery, Desktop Support, Technical
Analyst, Project Management, as well as working directly with customers. Skille
d in network administration, technical support, troubleshooting, hardware and so
ftware installation and repair, testing, applications and program support, qual
ity assurance, documentation, internal control procedures.
Experience
Siemens/Gates Foundation, Washington DC 2008 - Present
Engineer/Network
• Manages the deployment, monitoring, maintenance, development, upgrade and
support of all IT systems including servers, PCs, laptops, switches, hubs, route
rs, modems, hardware, software, peripheral, Audio/Video equipment. Setup and m
anage account in Active Directory.
• Support, Troubleshoot, Diagnoses and Repair laptops and desktop, audio/vid
eo equipment, VOIP telephones, , network/local printers, network connectivity pr
oblems servers, hubs, routers, modems,(internet connectivity, cat5 cables, switc
hes, routers, etc).
• Support Tandberg Video Conferencing, Polycom, Crestron, Win XP, MS Office
Products 2007, AD, VPN, Sharepoint, Smartphones.

Siemens. San Antonio, TX 2005 - 2008

System Administrator
• Manages the deployment, monitoring, maintenance, development, upgrade and
support of all IT systems including servers, PCs, laptops, switches, hubs, route
rs, modems, hardware, software, peripherals.
• Support, Troubleshoot, Diagnoses and Repair laptops and desktop, network/l
ocal printers, network connectivity problems servers, hubs, routers, modems,(int
ernet connectivity, cat5 cables, switches, routers, etc).
• Support Win XP, MS Office Products, AD, SAP, VPN, Juniper, Marimba,Visual
Banker, Siebel, Blackberries
• EMC Symmetrix/DMX disk replacement. Backup and recovery, media and library
.

EDS/ Nextel. Atlanta, GA 2004 - 2005

System Administrator
• Supported software: EMC/EDM, Legato, HP Data Protector.Components and tape
infrastructure using both GUI and command line utilities.
• Performs installations, configuration, updates, and customizations of ba
ck ups. Diagnoses, researches and resolves complex storage issues using vendor r
esources and other support methods.
• Act as a technical advisor for system related activity. Assist in the dev
elopment and implementation of solutions for capacity and performance related is
sues. Performs evaluations and develops recommendations for process improvements
and strategic system directions.
• Performed and Tested procedures for DR Drill. Researched and Prepared supp
orting documentation for Disaster Recovery and BUR Team procedure.
EDS/Bellsouth. Atlanta, GA 2000 - 2003
Technical Analyst
• Support TCP/IP, ISDN, Remote Dial - Up, Win95/98, Windows 2000, MS Exchang
e, NT, Novell, Unix, Active Directory, QMS Queued Messaging System, Telnet , TS
O mainframe applications, VPN, Terminal server, Digital Certificate, IMS
 • Troubleshooting network connectivity problems, servers, hubs, routers, mod
ems, etc On 3 different network platforms .Troubleshoot PC's, laptops, network/l
ocal printers, fax machines, and UNIX workstations, servers, hubs, routers, mode
ms and VTAM
• Provide technical phone support and dispatched on computer hardware and so
ftware repair issues. Supported reporting and resolution on application problems
, outage reporting, and system access problems.
EDS/Advanced Computing. Memphis, TN 1998 - 2000
Supervisor/Lead Technician
• Supervised nine repair technicians and four warehouse clerks, Performed ad
ministrative duties. (I.e. time cards, vacation requests, etc.) Responsible for
inbound and outbound of units, Parts distribution and inventory. Created and ge
nerated daily/monthly repair production reports.
• Ensure Quality assurance met company standards. Point-of-contact for custo
mer satisfaction problems.
• Diagnosed and repaired hardware/software issue for Fujitsu laptops compute
rs. As well as Technical phone support with end user.
IBM/TSS/Sequel. Memphis, TN 1996 - 0
Lead Quality Assurance Technician/Laptop Repair Technician
• Diagnosed and repaired hardware and software issue for IBM laptop computer
s
• Performed Quality Assurance procedures on each computer to ensured that r
epairs met with the company standard.
• Achieved highest repair production on several occasions
Education
A+
MCP
EMC EDM/Legato
EMC Symmetrix/DMX Disk Replacement
HP Data Protector
MCSA - in progress