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Dale Hauser

dhauser@sbcglobal.net
Cell:408.391.6888
Mountain View, CA
http://www.linkedin.com/in/dalehauser
Director Engineering
Global Operating and Senior Engineering Manager successful at building high-perf
ormance development engineering teams, and leading highly sophisticated telephon
y product feature enhancement implementations satisfying customer requirements.
A tactical expert with extensive knowledge in software development processes, r
isk management, quality assurance and project management has resulted in achievi
ng high quality product releases on time through various product development cha
llenges. Strategic visionary with a clear sense of purpose in implementing test
automation, a flexible development life cycle model process, and establishing te
ams of operational excellence throughout the multi-site organization.
Key qualifications include:
• Development Product Life Cycle models
• Product Quality & Process Analysis
• Multi-Site Team Management
• Reorganization & Department Building
• Versatile & Motivational Communicator
• Operational Forecasting & Budgeting
• Project & Risk Management
• Process & Quality Improvement
• Test Process & Execution Automation
• Testing Approach Methodologies
• Customer Requirements Management
• Defect Disposition Management
Patents
6,064,654 • “Internet Facsimile Timing Technique†• 05/16/2000
6,643,367 • “Dynamic and Scheduled Computer Telephony Resource Allocation†• 11/04/20
Bachelor of Science • Computer Science • Tri-State University, Angola, Indiana
PROFESSIONAL EXPERIENCE
DIALOGIC(formerly Cantata Technology, Brooktrout Technology) • Campbell, CA -- June
2001 to March 2008
Director Engineering & Site Manager
Senior Engineering Manager responsible for release of high quality telephony ent
erprise development products through the management of multi-site host software
and software quality assurance test departments. Responsible for departmental b
udgets exceeding $8 million and project budgets over $1 million. Local Site Man
ager providing support and leadership for Customer Support, Human Resources, Emb
edded Host Software, Product Validation and Sales departments. Represent the de
velopment efficiency, testing automation, release readiness, and product quality
to company, customers and investors.
• Led the revitalization of product quality to meet customer satisfaction for the Br
ooktrout Technology Fax product lines in less than 9 months.
• Saved customers and revenues from being loss through restructuring and redefining
corporate quality by hiring highly skilled validation (SQA) test engineers in th
e test team, revamping the test approach with new test methodology, and implemen
ting flexible controlled test tools, processes and metrics.
• Formulated and implemented a quality plan of excellence throughout the engineering
department with a purposeful test philosophy implementation of processes and me
trics in the development life cycle model.
• Elevated efficiency of the product life cycle (PLC) model through establishment an
d implementation of key milestones, monitoring and metrics (EVM, DFE, KPI, MTBF,
SPIT).
• Established and managed the team that engineered a test automation framework that
increased system execution hours by 450% while accomplishing broader and deeper
product coverage.
• Reduced the product test cycles by more than 75% on the project schedules through
use of the test automation framework. The framework was implemented by the test
team for a 97% automation of all test cases, also implemented by development en
gineering for unit testing.
• Established company-wide test automation methodology and implementation guidelines
, 5-Levels of Test Automation.
• Increased accuracy of release date forecasting through the established of readines
s quality metrics based on a combination of defect ratios, test case execution s
tatus, target release quality, and risk management.
• Project managed delivery of three (3) Universal PCI programs before project delive
rable dates, under budget and of high quality.
• Performed strategic and tactical project management with geographical dispersed te
ams.
• Developed annual department and site operating plans to support budgets, corporate
direction and engineer objective plans.
• Led the local site office move for15 people to a facility of 25,000 sq. feet withi
n project budget and schedule.
• Participated in Software Quality and Productivity corporate-wide council, QMS and
PLC teams, enterprise product testing and release teams. Received various Presi
dents’ awards in recognition of successful projects, quality improvements and excell
ence in team leadership accomplishments.

INTEL CORPORATION (formerly Dialogic Corporation) • Santa Clara, CA -- April 1996 to
June 2001
Section Manager, Product Validation
Senior Engineering Manager responsible for release of high quality telecommunica
tions embedded enterprise development products through the management of softwar
e quality assurance test department. Responsible for departmental budgets excee
ding $2 million and project budgets over $1 million. Represent the testing effi
ciency, testing automation, and product quality to company, customers and stock
holders.
• Established commitment to quality expectations by customers and achieving the indu
stry standards by implemented test processes securing high level of product qual
ity delivery and repeatability.
• Delivered on time the first DM3 project based on new DSP technology for both domes
tic and international fax and fax-voice-network product lines, acting as both Pr
oject Manager and Manager of the product test team.
• Decreased the number of customer support call and increased the product reliabilit
y through the establishing and implementing of quality readiness metrics for det
ermining the quality state of the fax and fax-voice-network products
• Provided leadership, tactical and strategic guidance to the software test departme
nt internationally distributed. Developed anual department budgets and departme
nt operating plans to support the objectives and goals of engineering and the co
mpany.
• Established and managed test team automating test execution through use of scripti
ng and self developed test tools.
COMPUWARE CORPORATION • Chicago, Illinois -- April 1993 to April 1996
Team Leader, Software
Senior Engineer responsible for plan and coordinated release of high quality COB
OL analysis tools targeted to discover “Year 2000†issues. Responsible for team develop
ment, configuration, build and test environments. Represent the analysis effecti
veness, test automation, archival and build reproducibility to the company, cust
omers and stock holders.
• Coordinated the releases of client-server COBOL analysis product component for OS/
2, Windows NT and Windows 95.
• Assisted in the design and implementation of a dual mode development environment (
using PVCS Version Manager and Configuration Builder).
• Championed the implementation of Softbridge ATF (Automated Test Facility) testing
tool for the product line.
• Created automated testing scripts using Softbridge ATF for the OS/2 product line.
• Developed testing methodologies, created and implemented installation scripts for
the Windows NT and Windows 95 product line using Mercury WinRunner and Stirling
InstallSHIELD3, respectively.
• Designed and implemented an internal bug/enhancement tracking system.
• Established the guidelines for escrowing software and development environment for
the product line.
• Served as team leader for acquiring beta sites for the Windows 95 beta cycle.

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