Prof.

Doutor Fernando Fonseca’s

Hospital CaveDigital lntranet Portal
Hospital Intranet Portal with specific publishing zones for Clinical Professionals and
Non-Clinical Professionals, Training and Events timeline, internal Medical
Knowledge-Base and Employees Directory.
“Business efficiency improvements
were raised by adopting a new
intranet concept, capable of delivering
knowledge focused on each internal
Customer: professional interest or role.”
Prof. Doutor Fernando Fonseca’s Hospital Rui Gomes, CIO
Number of Employees: 3000
Country or Region: Portugal
Industry: Public Sector - Health

Customer Profile:
Prof. Doutor Fernando Fonseca’s Hospital is a
Lisbon’s Metropolitan Area public hospital, with
approximately 3000 employees (clinical and
non-clinical staff) with various roles in the
organization, and consequently with different
needs.

Previous to the new Intranet

The Fernando Fonseca’s Hospital previous
intranet was very link list centric, pertaining its
existence on endless lists of hyperlinks and files
making it extremely hard to navigate about and
to find anything. Solution
CaveDigital worked with a Customer taskforce to
Few from the 3000 plus employees (clinical or
propose a new paradigm shift on how the
non-clinical) were using it and the Customer
Intranet as a whole should be addressed, from
wanted to use the intranet for reaching out to its
content to audiences and functionality.
staff and promote better, wider collaboration and
workflow.
Users should navigate on the intranet’s
On top of this, the intranet content creation and information and functionality, centered on their
management was done by the Communication interest and professional context, so content
Cabinet, a 3 person staff organizational business should be created, targeted and made available
unit who committed 2 employees of their team to and for users, their interests and their role on
to these tasks – this resulted in a huge bottleneck the organization should it be either clinical or
for content creation and publishing. non-clinical. Also, content management should

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not be done by only 2 of the 3000 employees
anymore – all organizational units should be able
to contribute, allowing the Hospital to crowd
source their intranet content feeding to their
highly motivated 3000 employees.
In this new Intranet Portal two main audience
areas were created, one targeted at the
Hospital’s clinical professionals (doctors, nurses,
health technicians, etc.), and another targeted at
the non-clinical professionals (managers,
administrative staff, etc.)
“It’s an excellent communication tool,
very easy to use and visually appealing.”
Rita Miguel, Communication Cabinet
Professional photography was hired so clinical
backgrounds from the Hospital would be
exhibited while accessing the clinical audience
area, and non-clinical backgrounds from the
Hospital day-to-day would be exhibited while
accessing the non-clinical audience area. This
made the intranet look-and-feel more humanized
and familiar, allowing for an online working
environment closer to the physical day-to-day
workplace and therefore easier to relate to.
Additionally, inside each of these audience areas,
content taxonomy was built to each audience
© 2011 CaveDigital ▪ info@cavedigital.com ▪ www.cavedigital.com
specific dossiers, making it easier for employees
to navigate to their areas of interest. These
dossiers were assigned to organizational business
units so their staff could contribute with content.
These contributions would result on hierarchical
workflows submissions that culminate on
Communication Cabinet staff so they could
validate, and approve the content quality, and
publishing it subsequently to the entire Hospital
staff. This was done using Microsoft Internet
Explorer 9.0, Microsoft Office 2010 and Workflow
Foundation, leveraging on the SharePoint
Foundation and SharePoint Server, providing a
seamless social content creation and
collaboration environment.
Benefits
The main benefits of the solution are:
Health Professionals internal communications -
corporate information can be stored centrally
and accessed at any time;
Sharing of resources - numerous virtual mini sites
can be provisioned on a self-service logic to
facilitate information sharing, security and
collaborative work;
Improved users service - better access to
accurate and consistent information by your staff
leads to enhanced levels of customer care and
service, resulting on a higher quality on health
services provided;
Reduction in paperwork - forms can be accessed
and completed on the desktop, and then
forwarded as appropriate for approval, without
ever having to be printed out, and with the
benefit of an audit trail.
Software and Services
 CaveDigital Consultancy and Development
 Microsoft Visual Studio 2010
 Windows Server 2008 R2
 Microsoft SQL Server 2008 R2
 Microsoft SharePoint Server 2010
 Microsoft Internet Explorer 9.0
 Microsoft Office 2010
 ASP.NET, C#, jQuery, Microsoft Workflow Foundation
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