CHAPTER ONE

1.0 Introduction

1.1 Type of business/ organization

Barclays Bank is an international commercial bank. In 1690, the bank was established by
John Freame and his associate, Thomas Gould, in Lombard Street in central London. In 1736,
the business was renamed as Barclays when, James Barclays (who had married to John
Freame’s only daughter) became a business partner. The bank was involved in protecting
their customer’s (goldsmith bankers) gold deposits, and loaning money to worthy monarchs
and merchants and thus increase and improve the financial system towards globalization.

Barclays had over one hundred and eighty (180) branches and most of them were situated in
the East and South East of United Kingdom. The bank had made almost £26,000 and this was
a large sum of money in those days. Barclays had used the money to expand its branch
network by, taking over other banks. In 1905, Barclays took over Bolithos Bank in Cornwall.
In 1916, the bank took over counties bank which was located in the Midlands. In 1969, it
took over Martins Bank which was the biggest U.K bank to have its head office outside the
city of London. In 2000, Barclays acquired Woolwich Bank, which was a largest mortgage
bank and former building society in the U.K.

In 2000 Barclays bank was extended to Tanzania and formed a part of the global Barclays
Group. To date its one of the leading international commercial banks in Tanzania offering
retail banking and corporate banking, merchant cards, small and medium term financing,
wealth management products and services.

BBT provides all Banking services of accepting deposits being either local or foreign
currency, safeguarding these funds like other banks in Tanzania. It has spread over its
branches to ten (10) regions, which includes Dar es Salaam, Arusha, Tanga, Mbeya,
Musoma, Mwanza, Iringa, Dodoma, Moshi- Kilimanjaro, and Morogoro. However, the bank
operates in Tanzania islands; Zanzibar and Pemba. BBT-HQ is located at Dar es Salaam,
along Ohio Street in Ilala District. Currently BBT has thirty two (32) branches; in which
thirteen (13) of them are located in Dar es salaam.

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1.2 Major product/ service

BBT has several products and services. The following are the major products and services.

1.2.1: ELECTONIC BANKING

BBT range of Electronic Banking products enhance the customer's interface with the bank
enabling fast, secure access to banking through our portfolio of bank information and
transaction initiation services.

1.2.1.1 ONLINE BANKING

BBT Online Banking is a powerful new way to bank that puts all banking functions in one
place-at the fingertips and within reach of the customer’s entire organization. For small
companies, it means accessing global capabilities from their desktop and for multinationals
it's about getting a handle on the world. This service lets the customers access their accounts-
real-time -and an ever-expanding portfolio of industry-leading products and services through
the Website, so they can be more efficient, more flexible and more in control of their
banking. Customers can access their information on bank balances, initiate both local and
foreign currency payments and would shortly be able to initiate trade transactions and
customer service requests.

In today's competitive environment, efficient cash management is an increasingly important

factor in overall business performance. Information on the bank accounts must be accurate,
up-to-date and instantly accessible. This product is a Windows based electronic banking
platform providing integrated access to account information. This system enables clients to
view, in a matter of seconds, the very latest of information on accounts they hold worldwide
via a computer terminal in their offices. Its efficiency and power give clients a clear
competitive edge wherever they do business.

1.2.1.2: BBT PAY LINK

This is BBT’s premier payment product, enabling a complete outsourcing of the payment
process to the bank’s productivity, time and cost savings to our customers. BBT Pay link
requires data creation, authorization at customer's offices and transmission via on-line
modem to BBT where payment is authenticated and securely processed either as cheques or
Electronic Funds Transfers to beneficiaries at BBT or other banks.

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BBT Pay link offers a fast, convenient, reliable and secure way to effect payments, including;

• Electronic Payroll Processing

• Accounts Payable Process Management
• Customs and Duty Payments
• Mass Payments Processing for Dividends, etc
• Foreign Currency/ Money Market Deal initiation

1.2.1.3: E-BILLING

BBT’s e-billing is an integrated system supporting both paper and electronic bill presentment
and payment. Enables Billers to present invoices to their customers/subscribers (Bill Payers)
online, to track receivables, and receive payments settled through BBT. E-Business covers all
our product areas including cash management, electronic banking, and trade services

1.2.2 Accepting funds Deposits

Barclays Bank accepts deposits from its prestige customers through different forms. It
accepts in either local or foreign currency. However, it accepts both cash and cheque
deposits. Through deposits, BBT reduces risk and stress to its customers. Deposits can be
done through any branch after opening an account being fixed, current or savings accounts.

1.2.3 Safe guarding Deposits

BBT safe guards its customers deposits through investments and thus make it available when
needed in the near future. The funds are invested in public and private sectors like in
Education UDEC, so as to maximize share holders equity. However, valuables items such as
gold, securities and other valuable items owned by their customers in secure vaults are safe
kept by BBT.

1.2.4 Loan Provision

1.2.4.1Barclay loan
Among of the unique personal banking service provided by Barclays is Barclayloan. This is
the banking service where Barclays customers are allowed to obtain loans in the way that
customer need not to have current account with Barclays. Barclayloan involve Competitive
interest rates, credit protection and Easy budget control with fixed monthly payments

Barclayloan gives you the money you need at a competitive interest rate. Repayment starts
one month after you draw on the loan, with equal installments every month. The minimum

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repayment period is 12 months. But no matter what you plan to buy with your loan, you can
take up to 4 years to repay.

1.2.4.2 Business Solution Loan

Access to finance to start or grow a business is one of the biggest challenges many business
people face. Through it, Barclays offer both Secured and Unsecured lending solutions with
flexible terms and competitive interest rates. On a case-by-case basis we are also able to
assist customers with overdraft facilities for working capital requirements, and Commercial
Property and Asset Finance.

Secured Loan, customer can borrow up to TZS 150 million with repayment terms up to 3
years. Unsecured Loan, customer can borrow up to TZS 10 million with flexible repayment
terms of 1 – 5 years. Loan accounts have a once off arrangement fee.

1.2.5 Carrying out Currency Exchanges

This was the first function offered by the banks according to history. BBT stood ready to
trade one form of currency such as Tanzanian Shillings to another form of money such as US
Dollars, in return for a service fee. These rates changes frequently depending on the world
economy.

1.2.6 Offering Demand Deposits

Demand deposits are bank deposit from which withdrawals can be made without notice. At
Barclays this is normally done through cheque accounts, where current account holders use
cheques to pay their clients. It is an important innovation in the banking industry because it
significantly improved the efficiency of the payments process, making business transactions
easier, faster and safer.

1.2.7 Offering Trust Services

Managing the financial affairs and properties of the businesses and individuals for a fee that
is often based on the value of the property or value of funds managed. However, customers
can set aside trust funds for educating their children, managed deceased customer's estates by
paying claims, keeping valuables in safe and making investments of the funds.

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1.2.8 Financial Advising

Banks have long been providing financial advice to the customers particularly when it comes
to the credit and investment of funds. BBT financial advisors, uses this tool to ensure
efficient allocation of customers funds. They provide this service through all branches across
the country.

1.2.9 Other Services

BBT also provides other services like selling retirement plans, offering security breakage
services, offering mutual funds and annuities and offering banking and merchant banking
service. Also business current account, Staff Current Account, USD foreign Currency
account, GBP foreign currency account, CAD foreign currency account, EURO foreign
currency account, JPY foreign currency account and CHF foreign currency account

1.3 Number of employees

BBT has employed about two thousand (2,000) personnel who are trained locally and abroad.
However, the number of employees varies depending on the nature of job and level of
activity of the particular department. These employees serve as departmental directors,
departmental managers, branch managers, cashiers, financial advisers and sales persons at the
Bank branches along Tanzania. The rest of the employees, work for; Finance, Operation,
Human Resource, and Compliance departments at the back office.

s/n Positions in the Organization Number of Percentage

employees
1 Managing Director and COO 6 0.3
2 Heads of Departments 10 0.5
3 Senior and departmental Managers 60 3.0
4 Branch Managers 14 0.7
5 Cashiers 174 8.7
6 Financial Advisers 68 3.4
7 Sales Persons 698 34.4
8 Back office employees & section team 980 49.0
leaders
TOTAL 2,OOO 100

Source: Human Resource department, BBT October 2009

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1.4 Activities

BBT performs all banking activities. Its principal activities include:

1.4.1 Retail and corporate banking

This is where customers deposit their funds in either local or foreign currency into accounts
which they have opened with the Bank. Customers are both individuals and companies,
corporate or business organizations. These funds are then safeguarded by the bank through
investment in private and public sectors. The retail banking serves the individuals and
prestige customers while the corporate banking serves the business entities.

1.4.2 Small and medium term financing

BBT provide small and medium credits through Barclay Loan to its customers who can either
be individuals or a business entity who must qualify for the service through KYC and LPC
Policies. However, the interest depends on the amount and period of these credits.

1.4.3 Wealth management products and services

However the bank provides services like mobile banking, master cards (credit cards),
financial advice to its customers. Apart from acting as financial intermediation, BBT also
serves charity walks, provides grants to the public, sponsorship to the staff and scholarship
for further studies to abroad quite a good number of students who gets chances. For instance,
last year BBT sponsored the high learning entrepreneurs UDEC as part of assisting the
entrepreneurship education through a charity walk. However, Premium leagues the (Barclays
premium league) and such related issues.

1.5 Level of technology

1.5.1 Use of computerized machines

BBT has employed capital intensive technique in its daily banking activities. In fact there is
no manual work related to Bank activities across all departments. However, due to level of
development of Information and Communication Technology in Banking Industry, the bank
use always updates its computers in order to be more modernized.

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BBT also uses cheque checking machines, money counter machines, envelop closing
machine, photocopies machines, scanners, and printers to simplify its daily activities and
make the working environment more conducive. Also they use of storage devises like
External Hard disks, Compact Discs, Memory cards and Flash disk to enhance backup.

1.5.2 Use of different Information systems

BBT has employed high skilled IT people to assist and train its employees on the use of
modern banking systems.

1.5.2.1 FOS.

This system enables communication across all bank branches and along the organization
departments. Through this system the bank can easily countercheck the existence of clients or
customers’ account, update changes where necessary, and authorize some legal transaction
and so on. Hence job simplification.

1.5.2.2. E-Box

This system enables the bank to open, authenticate and close clients and customers accounts
with the bank. Through this system account numbers can be verified before authorizing any
transaction to take place. The bankers can check the status of accounts of their customers,
obtain the physical address, nationality, date of birth and such relevant information through
this system.

1.5.2.3. Black screen

This system enables the bank to encounter any transaction related to the customers. This
system is used by the cashiers in the branches, to credit and debit customers and make any
transaction related to particular account. This activity is being done at any Barclay’s branch.

1.5.2.4 SWIFT

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This is an Electronic fund transfer system that enables the bank to perform interbank
transactions and thus transfer funds to and from the bank. Most of the Tanzanian banks
including BBT are linked to this system to facilitate funds transfer. Thus Barclays account
holders are enabled to transfer money and settle financial transactions to different places
regardless the distance and type of bank in which the funds are sent to. The system also
facilitates credit clearing of bulk amounts between banks.

1.5.3 Use of security cameras, electronic doors.

BBT has ensured the availability of security cameras in all working offices and branches so
as to be able to trace fraudsters and terrorist for the security of bank. However they use
electronic doors that can not be accessed and opened without key cards. This assists the bank
in monitoring who enters and leaves the office premises.

1.6 Customers

BBT serves above two hundred thousand (200,000) both local and foreign customers. These
customers are both individuals and companies. That is,

(a) Individual customers, citizens and non citizens.

(b) Business persons with shops, offices, etc
(c) Government institutions example schools, municipals, districts, etc
(d) Religious institutions
(e) Non-Government Organizations (NGO`s) example Clubs, Trustees, Associations and
Corporations.

1.7 Strategic direction

The aim of the Barclays Bank is to lead all over the world. The strategic direction of BBT is
to provide quality services to the customers and other stakeholders as the one of the best

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international Bank in Tanzania. The bank have planned to support the economic growth in
the country by providing financial support and extend credit to Small and Medium
Enterprises (SME’S) as well as providing loans to them.

Barclays Bank Tanzania targeted to penetrate new markets, deepen the presence in existing
markets, and make it more accessible and available to serve its clients.

BBT targeted to invest in People and Technology; Attracting and developing talent is one of
the highest priorities and emphasizes the training and development of its employees and also
allocating capital to highest growth opportunities to its customers.

BBT Vision

Being the leading commercial bank, the move by Barclays is in line with our vision of being
a leading contributor to this country’s future and our intention is to make it easier for
customers to obtain our services and make banking easily accessible to all. As a bank we
understand that a large part of the population does not make use of banking services as they
believe that their earning power is dismal or erratic and that to maintain accounts in the
formal banking sector is something beyond their means- which is untrue. The result -
Millions of Tanzanian’s are cut-off banking facilities and are unable to build up a credit
records and improve their lifestyle by accessing bank services. In order to assist and cater
towards these people needs, as well as expanding the bank’s capabilities, we at Barclays have
now began the progress of expanding our customer base by launching products specifically
aimed at entry-level customers. This is in line with our future growth plan to provide
convenient access to banking services, increasing capability through sales teams in a greater
way than before and create local presence through the opening of new branches.

BBT PERFORMANCE

Barclays bank had a positive growth trend. The potential to develop and become the largest
commercial bank in Africa and Tanzania is significant. Barclays is the bank which generates
an average of 8 billion profits per annum. The Government receives 10% of the profits as tax
which is used by Tanzania for various issues. However the bank creates employment
opportunities to bankers professionals and thus reduce unemployment as days go by.

CHAPTER TWO

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2.0 Placement in the organization

My practical training was conducted at Barclays Bank Tanzania in the finance, compliance
and retail operation departments, at Ohio, Peugeot house, Slip-way and Ubungo Branches in
the in Dar es Salaam.

2.0.1 Placement at the retail operation department

The department of retail operation department at slipway branch Dar es Salaam has four
sections: FDR, Account opening, Loans, and Billing. The First Placement was in the Account
opening section which has team of 24 employees including the Account opening manager.
The second placement was in the Loan section which has a team of 16 employees including
the Loan Manager.

2.0.2 Placement at the department of compliance.

The department of compliance that has three sections: MLRO, T&M, and RAM. I had
placement under the MLRO section which has a team of 22 employees including the MLR
officer.

2.0.3 Placement at the remediation project

The project had duration of six (6) months that aimed at updating customers’ information. It
had a team of 10 employees including the project manager. The project had three (3)
divisions: re-filling, retrieval and completion of database.

2.1 Duties and tasks performed

2.1.1 Accounts opening section

In Accounts opening section, there are three (3) main activities;

(i)The first one deals with filing of customer’s information necessary for account opening.
(ii) The second part deals with vetting of the mandates that contain customers’ information.
(iii) The third and final part deals with data input and authorization.

2.1.1.1 Filing of customers’ necessary information.

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This is the duty that the Bank uses to increase its customers. Many new customers increase
through account opening. Knowing my customer is necessary before opening any account. As
part of KYC, I had to ask a customer to complete the following requirements and fill in the
mandates;
(i) Employer’s letter, introducing his/her employee (prospective customer)

(ii) Copy of salary slip

(iii) Identity card with two (2) passport size pictures.

(iv) Village Executive Officer’s letter

(v) Filling the referee forms (if not employed)

After completing the above identifications in the mandates, a prospective customer had to fill
and sign the following forms;

(i) Specimen forms (for signature scanning)

(ii) Consent forms (agreement between the bank and prospective customer)

(iii) ATM`s forms – for ATM card processing

After all this process, the mandates with the information are then sent to the vetting section.

2.1.1.2 The Vetting Section

In this section, mandates from all branches are then received and vetted. The vetting process
adheres to the vetting policy. The policy requires mandates to have all the KYC information
which is the Identity card or Travelling Passport that shows nationality of the customer or the
letter from the local government (the ward officer) to identify the customer’s nationality,
physical address including, and either the introduction letter from the employer (if employed)
or the referee forms ( if not employed)

The information is important and necessary for the bank, as all customers will be known. If
any mandate is found to be incomplete, it will be returned to the respective branch and later
contact the customer him or herself. The process is done through the MI

2.1.1.3 The Data input and Authorization section

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After the vetting section, mandates are then transferred to the data input section and later the
authorization section.

In the data input section, I had a chance to learn how to feed inn all the data such as Customer
full name, physical address and location, nationality, in the e-Box computer system that will
enable the bank to know what kind of a person the bank is in deal with, from the mandates
that were vetted in the previous section.

After all required data is stored (filling) in the database the mandates are then sent to the
authorization section where the account number are authorized and get in use. In this section,
I had a chance to authorize a number of accounts where I had to check if the customers’ name
and signature matches with the one on the database as stored by the data input section.

2.1.2 The loan section

In loan section, there are four (4) main wide dimensions;

(i)The first one deals with underwriting section.

(ii) The second part deals with call over section.
(iii) The third part deals with account maintenance.
(iv) The fourth and final part deals with authorization section.
2.1.2.1 The Underwriting section

In the section, the bank underwrites loan that was applied by the retail and SMEs. The bank
has to ensure that the customer who applied for a particular amount is relevant to the proposal
on hand and the loan policy of the Bank. I learnt how to underwrite through checking
different proposals of who applied for the Barclay loan.

2.1.2.2 Call over section

In this section, the bank ensures that the applied loan is asked by right persons. That is phone
calls are made to verify the existence of a certain person or a retail entity. If it is a company
or retail entity, the existence of the board of directors and the company at large is verified
through phone calls, and physical verification so as to fight fraudsters. I had a chance to
verify the existence of the signatures and name of customers who applied for loan in this
section.

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2.1.2.3 Account Maintenance section

Under this section, customers’ accounts are checked by the bank to ensure that they had paid
their previous amounts if any, or if the customer has ever taken any other kind of loan from
any other bank and that they have paid as required. If everything seems to be as per the loan
policy the account maintenance is performed.

2.1.2.4 The authorization section

Here, the bank ensures that all the sections were performed correctly before authorizing the
customer to be credited with the amount requested. The LPC manager is the chief authorizer
of these amount and must ensure that he or she credits right amounts to existing people under
correct procedures adhere to bank’s loan policy.\

2.1.3 The remediation project

At some time in my practical training the bank was in its process to re-file to the new
database all customers’ accounts. As a result, the bank initiated a remediation project which
requires filling of all mandates both retail and business that were filed in the old database
from 1992 to 2003. The project covered the following aspects.

(i)Re-filling of all mandates both being retail and business in the database.
(ii) Retrieval of these mandates that were to be updated as per new bank policy.

2.1.3.1 Re-filling section

In the re-filling process I had a chance to file in the database some of the mandates by
customers’ names, addresses, account numbers, and branches in which they were opened.
After re-refilling the mandates are labeled and re-packed to the archival room. Re filing to the
database enables the retrieval of some of the mandates that will have to be updated.

2.1.3.2 Retrieval of section

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In this section, I retrieved some of these mandates from the database in order to identify the
location of mandates that were to be up dated as per the new policy. After identifying the
filing serial number, physical retrieve is made to obtain the particular mandate and re process
it to the account opening department. All the data was then complied in new database.

2.1.4 Compliance department

In this department, I learnt three (3) main things. First how the bank sets its policies and how
they are monitored. Secondly how the bank oversees its operation with the local laws or
regulations requirements and group policies and lastly training on BBT KYC requirements
and customers verification. This is through the Money Laundering reporting, regulatory
affairs and the training and monitoring sections respectively.

2.2Work environment

The work environment at BBT was actually so good that I enjoyed my training.

2.2.1. Team wok

The staffs at BBT work as team to ensure that they achieve the organizational goals. The staff
was very cooperative; the spirit was to work as a team. Even sometimes the head of retail
operation and the head of retail operation did not stay in the office only; he sometimes serves
at the account opening and loan section.

2.2.2Friendly

The work environment at BBT was very friendly. I expected that loan and remediation
manager would both be very serious with her work all the time, but during tea time and lunch
we shared various views laughing together and sometimes joking. Information accessibility
was so high that is why I got enough information that I needed.

2.2.3 Supervision

All the tasks and duties I performed were fully supervised. My internal supervisor (the
remediation manager) devoted her time to supervise me. As I gained experience on work due
to skills development, she gave me a chance to learn from other departments like Compliance
department, and the account opening and loan sections within the retail operation department.

2.2.4 Independence at work

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The internal supervisor granted to me independence on performing duties as I became aware
of the procedures and skills development. At last duties were neatly and accurately completed
on my own.

2.3Degree of the duties and tasks

The duties and tasks I performed were very interesting. I enjoyed the work environment due
repetition of duties. For example I was very much interested in tasks performance when I
reached at the operations department due skill development and computer literacy. Thus I felt
comfortable on each duty assigned to me.

2.4 Degree of meeting the demand for the duties performed

I did measure up to the demand of duties assigned. All the duties were fully completed. No
any task that was to be completed without being authorized by the other staff. I met all my
target that were given to me.

2.5 Encountered problems

On executing my tasks, I faced a number of challenges. Firstly, to learn and adopt the new
environment where I perform my daily tasks. Secondly, the banking system that required a lot
of computer knowledge to run on and lastly winning the trust of the BBT colleagues. Despite
all the challenges I faced, I managed to complete my training.

2.6 Solution and recommendation to the problem.

I used several ways to tackle the challenges. Firstly, I spent some time reading training books
and asking help from my team met that assisted me through the system. Secondly, I tried to
work in team and thus easily adapted to the environment. Lastly, I tried to work very hard
with as minimum errors and even in some cases avoiding the errors completely in order to
win trust hence gaining knowledge.

2.7 Expectation before the training

Before going for the training, I expected to be a good prospective banker at BBT through
understanding the details about BBT i.e. History, roles, services and functions, structures,
products and its contribution to the society and nation at large. I expected to acquire new

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skills and develop more knowledge on banking issues and on the department that I was to be
placed.

However, I expected to be a competent banker through the organization culture of BBT.

My expectations before training were fully met as I reached to an end of training. Now at
large extent, I understand a lot about BBT, the technology they use and the external and
internal working environment. In short I was fully prepared to become one of the BBT staff.

2.8 New things learned from the training

The training and the organization both have taught me how workers behave , the culture they
have. The tendency of waking up early in the morning for the work and obeying to the work
schedule. But the most important thing that I learnt for being in the organization is that spirit
of team work. The staff works very cooperatively as a team to achieve the goals set. I
admired that spirit of team work.

2.9 Different between practical and theory learning

In the process of executing the duties assigned to me, there was a big gap between theory and
practice.

2.9.1 Theoretical learning

In classes we are taught so many things which few of them were used in training. I therefore
advise UDBS and specifically the finance department to arrange study tours to banks and
other firms to practically see how the firms are ran.

2.9.2 Practical Learning

The computer literacy given to student doesn’t totally comply with the training. It seems that
we learn many and difficult issues while few of them are used, example Microsoft word,
Excel and many others.

2.10 Employment prospective

The management and the staff at BBT appreciated for my contribution during the training.
Due to first, skills development and knowledge I acquired, I admire to be the next BBT staff.

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The management likes to have me as an employee due to work spirit I shown, environment
adaptation and fast learning.

I was not given an official promise to be retained at BBT. But my Supervisor on different
times they requested me to apply for various posts next. Not only these two but also the rest
of staffs in retail operations department asked me if I will apply for a job at BBT soon after I
complete my studies

2.11 Relevant of the attachment

My attachment at BBT was relevant in the sense that, I managed to learn a lot of things
specifically in relation to Finance and related issues; hence I gained more knowledge,
developing my skills and attaining new attitudes.

It has also enabled me develop confidence; expand analytical skills and ability to work. It has
enabled me build a sense of responsibility and respect in work place. Knowledge and skills
that I have acquired can be used in any other organizations.

I also developed my skills on computer application particularly Microsoft word, Microsoft

excel, Microsoft access, together with other computer programs.

The interactions with different peoples that I met while working with BBT increased to great
extent. The training shaped my way of thinking about in different organizations.

In addition, the opportunity I had of meeting people with different skills and background of
life gave me an experience I could not get if it was not the placement in the organization. I
learnt a lot from these people in terms of competency, behavior at work how to make new
friends and getting along with people at large.

CHAPTER THREE:
3.0 Present the conclusion

Among the valuable programs set to enhance student’s learning and understanding in the
University of Dar es Salaam is the Practical training program. The training exposes students

17
to new challenges necessary in their carrier. Most of the things taught theoretically are
practiced during this period. It enables students to experience different working environments
before they are actually employed upon completion of their studies. As far as practical
training for the Bachelor of Commerce is concerned, the program is advantageous to the
student organization and university. The practical training should continue be conducted and
cover gaps identified, whatever can be rectified should be rectified to enjoy the maximum
benefit from the training.

During this period, students are exposed to various people such as managers, directors and
many others that they never met before. This helps the students to understand how to deal
with different managers at different levels. They also learn the behaviors of various
organizations. Thus the PT session is of paramount importance to students as future
employees. Practice tends to make students realize that, what learnt in class are applicable
hence increasing more effort in learning class materials and finally determine efficiency in
working places.

Generally I enjoyed working with this organization and I managed to meet almost all my
expectations. Also I happened to learn new things which will help me in my finance carrier.
The challenges I faced were to a large extent solved. The work environment was extremely
good such that I enjoyed every moment of my stay at BBT. In addition the practical training
tends to make the student realize earlier their prospective employers, because some students
get priority of being employed once employment opportunity arises. Moreover experience
shows that some organizations employ students who conducted practical training in their
organization if they get interested to such trainee.

Moreover the training tend to bridge the gap, between theory and practice in the sense that it
is not possible for the university to teach every thing in class, therefore it is an opportunity for
the student to learn more during the practical training and improve their knowledge.
Therefore, Practical Training is essential and should be carried on for students to be
competent in what they have been taught in classes.

Finally, practical training tend to student change their behavior such as removing inferiority
complex among them in the working environment and being able to act as full employees.
This builds some level of confidence to students.

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3.1Recommendation concerning improving the gaps in learning theoretical and
practical

Some gaps have been seen during the training, I would like to recommend on improving the
gaps on teaching theory and practice.

The training we have undertaken was of eight weeks. Actually this period was not enough to
complete the activities, though more efforts were put between the students and internal
supervisors. So I call upon the Faculty to extend the training period at least to four months,
equivalent to one semester period to enable the theory and practice to match.

Teaching aids should also be used to keep the student aware of what they are studying in
classes, e.g. cheques, bank statements, securities etc. These instruments became as new things
when we are at training.

I also advise the Business School that great attention should be put on supervisors. They have
to be well financed to enable them to make frequent supervision. And the supervisor should
have carrier in what he/she is supervising, example a lecturer in finance to supervise the
finance student to see whether the student undertakes the exact duties.

Students should well be literate in computer skills that are used in organizations. This is
because many of things taught in IM 100 are not all practically used; only few are applied.

I lastly suggest that the practical training should be conducted at the last semester of the final
year to enable students to access jobs on their placement and at that time most things would
have been covered in classes.

3.2 Recommendation concerning handling gaps in the placement

The placement process at the school level is impressive, but it still cause some
inconveniences to students when they do not get positive response. Thus the school should do
the following to reduce the level of inconveniences;

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The School should establish a clear arrangement to place students because it becomes
difficult for a student to look for placement. For example, the school should establish a
network with directors and managers who are Ex B.com students to accept students since
they are aware of the training.

The School should arrange with the HESLB to credit students’ accounts with fare allowance
at final stages after knowing exactly where the training will take place. This is to avoid
inconveniences to students who missed a fare allowance and thus bring life difficulties.

Most of the placement organization are well off and fully equipped with electronic machines
and stationeries. But the main problem is the insufficient offices to accommodate students
during training. It’s good if there would be temporary offices for students to carry on their
duties; this would make students feel as really being in training and thus gives courage.

REFERENCES

• Barclays Bank website – www.barclays.com

• Barclays BDMS Manual
• Barclays (2009) Guidance Brochures
• UDBS, (2009), Guidelines for Practical Training, University of Dar es Salaam

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