Steven N.

Brafford, MBA
5611 Wyndemere Circle
Mineral, VA 23117
540-854-4207 (h)
540-840-0904 (c)
I am a senior Information Systems professional with an MBA offering more than 30
years of experience as a Senior Business Analyst, Senior Systems Analyst, Quali
ty Assurance, Project Manager, and Manager. I have strong documentation skills,
am able to develop and maintain effective working relationships, and skilled in
SDLC - System Development Live Cycle. I have often worked with business represen
tatives at all levels in diverse companies - Vice Presidents, Directors, Manager
s - to develop business requirements and then work to fulfill those requirements
. I have developed use cases, test cases, entity relationship diagrams, and data
flow diagrams. I have had to ensure that standards and procedures are followed
- down to the level of reviewing program code - and been involved in developing
standards and policies. I have worked with data management for over ten years of
my career - database design, GAP analysis, data flows, data mapping, data defin
ition, and data movement.
Industries:
BCBS Insurance, Medicaid Insurance, Credit Card, Power Generation, Transportatio
n, Consulting, Grocery Retail, Grocery Wholesale, Manufacturing, State Governmen
t, Local Government, Software Development
Functional Areas:
Business Analyst, Systems Analyst, Quality Assurance, Project Leader, Team Leade
r, Manager of Application Development, Test Lead, Technical Designer, Developer
Methodologies:
General SDM/SDLC to include Business Requirements, System Requirements, High Lev
el Design, Detail Design, Construction, Unit Test Cases, Integrated Test Cases,
and System Test Cases; PMI methodology, IIBA methodology
SKILLS PROFILE
Application Package:
Enterprise Reporting, Claims Reporting, Case Management, Utilization Management,
Disease Management, Inventory Management, Perishable Inventory Management, Gene
ral Ledger, Payroll, Accounts Payable, Accounts Receivable, Labor Management, Or
der Processing
Databases / DB Tools:
DB2, Oracle, SQL Server, Teradata, SPUFI, Toad, VSAM, IMS
Desktop Tools:
Mercury Quality Center, Microsoft Office Suite, Microsoft Project, Microsoft Acc
ess, VISIO, Primavera's P3e
Hardware:
IBM Mainframe, Unisys, PCs
Operating Systems:
MVS/ESA, DOS/VSE, WINDOWS 3.1/95/98/XP/2000, Unisys, Pick
Programming Languages:
COBOL II, CICS, Assembler, Pick, RPG II, QUIKJOB, EASYTRIEVE
Testing Tools:
Mercury Quality Center, Toad, File-Aid, SPUFI, QMF, Xpediter
Utilities / Command Languages:
Sort, IDCAMS, BMS, Control-M, Librarian, ISPF, SDSF
PROFESSIONAL EXPERIENCE
KEANE, INC. 01/05-CURRENT
CAREFIRST BCBS
MEDICAL INSURANCE 06/08 - CURRENT
SR BUSINESS ANALYST
PROJECT DESCRIPTION SUMMARY
Installation of a corporate wide data warehouse and centralized web-based report
ing tool which combined data from three operational systems for reporting and an
alysis of claims, enrollment, and revenue.
* Worked closely with several functional areas - small group pricing, large gro
up pricing, marketing, strategic planning, and audit - in the development of sev
eral business requirements documents sent to the vendor of a centralized reporti
ng tool which uses the "cube" and "dimension" structure. These documents specifi
ed how the data would be summarized, calculated, and presented.
* Recommended process, procedure, and reporting changes.
* Utilized Visio and PowerPoint in presentations.
* Worked with the above mentioned groups to provide requirements for extracts a
nd reports for both the vendor of the software and to internal development staff
.
* As Sr. BA, planned and coordinated work of three other BAs and two data analy
sts.
* Led requirement elicitation meetings often using web meeting tools.
* Kept client management informed of requirements' status, risks and issues.
* Worked to resolve issues.
* Performed data mapping of existing databases to new reporting tool.
* Used Mercury Quality Center for test management.
* Wrote test cases for the above mentioned requirements.
* Performed user acceptance testing with the various functional areas.
AMERIGROUP
MEDICAID INSURANCE 02/07 - 06/08
SR. BUSINESS ANALYST, END TO END TEST MANAGER
PROJECT DESCRIPTION SUMMARY
Installation of a web-based "case" management - utilization, disease, and case -
software package to process all subscribers. Testing of enhancements necessary
to support the HIPAA National Provider Identification (NPI) imitative.
* Developed business requirements and system requirements in conjunction with s
everal functional areas for use in the configuration and customization of the pa
ckage, development of six data feeds from legacy systems, data conversion from l
egacy system, and design of 80 custom reports.
* Developed and executed test cases keeping business area informed of status.
* Worked extensively with business and software vendor in the configuration, cu
stomization and testing.
* Developed E2E Test Plan and worked with 10 functional areas in the testing of
the HIPAA NPI (National Provider ID) requirement across 17 application systems.
* Utilized Mercury Quality Center 9.0 Testing Tool.
NASCO 08/06 - 01/07
BCBS MEDICAL INSURANCE SOFTWARE
LEAD SYSTEMS ANALYST
PROJECT DESCRIPTION SUMMARY
Upgrade to new release of the NASCO software - member enrollment, billing, and c
laims processing - at one of their clients.
* Led team of three systems analysts in developing software upgrade plan.
* Working with NASCO's client to perform detailed impact analysis of their syst
em.
* Created project plan for software upgrade.
INTERNAL STAFFING ASSIGNMENT 04/06 - 08/06
VENDOR MANAGEMENT LIAISON
PROJECT DESCRIPTION SUMMARY
Liaison between a large client's (15-50 new requirements per week) vendor manage
ment system and Keane's various staffing groups and select sub-contractors.
* Forwarded new requirements to appropriate staffing group, submitted candidate
s to client, coordinated interviews, and coordinated on-boarding activities.
* Provided Keane management with weekly metrics
AMERIGROUP 02/06 - 03/06
MEDICAID INSURANCE
BUSINESS ANALYST
PROJECT DESCRIPTION SUMMARY
Formulate Amerigroup's response to a readiness review from the state of Georgia
consisting of over 425 items in preparation to Amerigroup performing Medicaid se
rvices in that state in June 2006.
* Worked with business representatives to articulate the answers. This involved
interviewing, composing responses in a consistent manner and reviews with VP re
sponsible for the project.
* Produced a Power Point presentation comprised of over 600 slides that was rev
iewed by multiple groups in a one week presentation to representatives from Geor
gia.
DOMINION POWER 08/05 - 01/06
ELECTRIC POWER GENERATION
BUSINESS ANALYST
PROJECT DESCRIPTION SUMMARY
Configuration, customization, testing and installation of work scheduling softwa
re into a recently purchased nuclear power plant.
* Met with business representative to determine the requirements for interfacin
g their work management system into Primavera's P3e scheduling package and from
P3e into their other systems.
* Performed data mapping and GAP analysis to replace their scheduling package w
ith Primavera's P3e package.
* Worked closely with their technical staff to develop technical specifications
for development of interfaces from their work management system into P3e.
* Developed system test cases and assisted in system testing.
* Developed implementation plan.
* General support of software at three other nuclear plants.
* Conducted training for Business Systems Analysts
* Developed system requirements and technical specifications for four Key Perfo
rmance Indicator (KPI) reports that will be used by all four nuclear plants to s
atisfy certain nuclear industry reporting requirements. Performed unit and syste
m testing of these reports.
Environment: Oracle, MVS, COBOL II, MS Office, Visio, P3e
NEWPORT NEWS / SPIEGEL 05/05 - 08/05
WOMEN'S APPAREL
BUSINESS ANALYST / LEAD DEVELOPER
PROJECT DESCRIPTION SUMMARY
Replace physical paper gift certificates with plastic gift cards similar to thos
e common in the retail industry and revamp their web-sites to support the purcha
sing of gift cards. The project was intended to increase business 10 to 15 perce
nt.
* Developed business requirements by working with local and corporate managemen
t.
* Analyzed existing systems and developed change specifications for three exter
nal vendors and for internal systems.
* Develop SDM documentation for System Design, Detail Design, Unit Testing, and
System Testing.
* Assisted project management with the development and maintenance of project p
lan.
* Assisted project management with change control.
Environment: MVS, COBOL II, File-Aid, CICS, MS Office, DB2, VSAM
CAPITAL ONE
FINANCIAL
01/05 - 05/05
Technical Designer
Project Description Summary
Multiple enhancements to one of their Account Management Systems.
* Received business requirements from client and developed SDM documentation -
system design, detail design, test plan, unit test cases, and system test cases.
* Reviewed unit and system test results.
Environment:
MVS, COBOL II, File-Aid, MS Office, VISIO
IPC TECHNOLOGIES
DOMINION POWER
ELECTRIC POWER GENERATION
04/04 - 01/05
Systems Analyst
Project Description Summary
Configuration, customization, testing and installation of a standardized work sc
heduling software into their three nuclear power plants.
* Worked with corporate management and business representative from three nucle
ar power plants to develop the requirements for the interfaces from three work m
anagement systems into the new enterprise scheduling package - Primavera P3e. Wo
rked with the same group to develop the requirements for feeds from P3e out to v
arious other systems at the plants.
* Worked with corporate management and plant representatives to configure P3e i
n a standard manner across the enterprise.
* Performed data mapping, interface design, GAP analysis, testing, and other ac
tivities in support of the implementation of a new client/server based software
package for scheduling maintenance work in their three nuclear power plants. Thi
s project standardized the scheduling tool and methodology across their nuclear
facilities.
Environment:
Oracle, MVS, COBOL II, DB2, MS Office, P3e
STOPKA AND ASSOCIATES
CAPITAL ONE
FINANCIAL
02/03 - 01/04
Technical Designer
Project Description Summary
Multiple enhancements to their card holder systems that managed about 48M accoun
ts.
* Responsible for interfacing between the business areas and the developers for
system enhancements to their Card Holder System. This system is the "system of
record" for Capital One's 60M accounts and performs much of the account manageme
nt activity including transaction authorizations and account billing.
* Performed entity relationship diagramming of this system with respect to 28 ot
her systems. Developed use cases for integration testing of this system and the
other 28 systems.
* Involved in many SDM components - feasibility estimates, business requirements
, system requirements, high level design, detail design, use cases, test cases,
and review of test results. Worked with business to achieve signoff at end of ea
ch phase.
Environment:
Unisys, COBOL II, MS Office, MS Project, VISIO
TRIAD MANAGEMENT SYSTEMS, INC.
NCS PEARSON
APTITUDE TESTING
07/02 - 11/02
Business Analyst
Project Description Summary
NCS Pearson scaled up to over 100 testing centers for the TSA's effort to federa
lize airport security personnel.
* Responsible for planning and the scheduling of Security Coordinators.
* Worked with several companies that provide security personnel.
Environment:
MS Project 2000, MS Access, MS Office, VISIO
VENTURI TECHNOLOGY PARTNERS
ASSIGNED AT CAPITAL ONE
FINANCIAL
08/98 - 03/02
06/00 - 03/02
Business Systems Analyst / Team Lead
Project Description Summary
* Documented the rewards tracking system.
* Team Lead responsible for the process that awarded "bonus points" to particip
ating credit card holders in more than 200 rewards programs from their more than
5 million transactions per day.
* Interfaced with internal and external users of the system and between managem
ent and technical staff.
* Coordinated and designed both process and business improvements - enabled the
system to run daily instead of monthly and modified the single points calculati
on program.
* Led the effort to combine the system that processed Canadian accounts and USA
accounts into one system which provided Canadian accounts with all the reward p
rograms available to the domestic accounts.
* Worked with the QA team to better prepare and execute test cases and test pla
ns.
Environment:
Oracle, COBOL II, MVS, VSAM, MS Office, VISIO, MS Office
ASSIGNED AT VIRGINIA DEPARTMENT OF SOCIAL SERVICES
STATE GOVERNMENT
02/00 - 04/00
Project Coordinator
Project Description Summary
* Worked closely with the Directors of Family Services and the Department of In
formation Services as well as several program area managers of the division to i
dentify, prioritize, track, plan, and implement the work needed to enhance the D
ivision of Family Services' OASIS case management system.
* Assisted the Director with the division's response to a Joint Legislative Aud
it Review Commission's (JLARC) report on the OASIS project.
* Recommended the use of automated testing tools and test scripts.
Environment:
MS Project, MS Office
ASSIGNED AT MCKESSON HBOC MEDICAL GROUP
MEDICAL SUPPLY
08/98 - 02/00
Team Lead
Project Description Summary
* A Team Lead on the Year 2000 Project to ensure client's applications were Year
2000 compliant.
* Responsible for a team of four junior, inexperienced consultants performing ye
ar 2000 testing of Accounts Payable, Materials Usage, National Accounts, and GEA
C Accounts Receivables applications.
* Interacted with several client departments and project teams. Coordinated data
 capture activities for year 2000 systems integration testing across multiple pl
atforms.
* Developed test plans, wrote test scripts, and performed test results verificat
ion.
* Maintained all necessary documentation to demonstrate that "due diligence" was
taking place with regard to the year 2000 effort in case any legal actions were
taken against the company as a result of a "year 2000 failure".
Environment:
COBOL II, MVS, CICS, MS Project, MS Office, MS Access, File-AID's Data Ager, Ser
ena's Comparex
OVERNITE TRANSPORTATION
NATIONWIDE LTL CARRIER
08/96 - 08/98
Project Lead / Systems Analyst
Project Description Summary
* Led a team of three to five programmers and analysts in support of the company
's costing and decision support systems.
* Gathered requirements, designed, programmed, tested, and implemented new stand
ard costing system.
* Wrote the batch COBOL II program that calculated the "standard" performance da
ta based upon the actual performance data from the distribution terminals.
Environment:
COBOL II, MVS, Teradata, DB2, CICS, MS Project, MS Office, VISIO, File-Aid
USABLE SYSTEMS
HEALTH INSURANCE SOFTWARE VENDOR
05/94 - 08/96
Project Lead
Job Description Summary
* Led a twelve-member team developing a new release of one of USAble's software
products targeted to BlueCross/BlueShield companies.
* Designed DB2 tables to replace IMS tables.
* Worked with the client managers to write the change requirements for all COBOL
II and CICS programs involved, reviewed test results from completed programs, a
nd with client management to achieve signoff.
* Led four technical writers in the production of the "user" documentation of th
e system.
* Performed client support activities to the existing customer base.
Environment:
MVS, COBOL II, DB2, CICS, MS Project, IMS
ISSC
HARVEST FOODS
GROCERY RETAIL
09/92 - 05/94
Plans & Controls Analyst
Job Description Summary
* Produced monthly measurements to demonstrate ISSC's contract compliance.
* Developed over 30 monthly measurements used within ISSC to assist in performan
ce improvement.
* Worked with the managers to develop and monitor all plans in MS Project.
* Coordinated Problem Management and Change Management activities.
Environment:
DOS/VSE, COBOL, MS Project, MS Power Point, Lotus 123
HARVEST FOODS
GROCERY RETAIL
06/90 - 09/92
Manager/Applications Development
Job Description Summary
* Reported to VP of Information Technology
* Responsible for a two-year software, hardware, and system conversion effort to
convert a Safeway distribution center running remote processing to a stand alon
e Harvest Foods (a LBO of the Safeway division) grocery retail operation.
* Responsible for all warehouse, merchandising, and financial application system
s. Managed system written in COBOL II and largely CICS that handled an inventory
in excess of 40,000 items to include ordering, receiving, warehouse inventory,
retail pricing and shipping to 52 stores which utilized IBM and NCR POS equipmen
t.
* Managed and supervised up to twelve contract programmers and five Harvest Food
programmers.
* Responsible for the application development portion of the IT budget.
* Worked with all departments to ensure the new systems being implemented met th
e business needs and where changes were necessary, wrote the requirements defini
tions and ensured changes were completed correctly. Since most of the software s
ystems were purchased, ensured that changes were made in such a way as to facili
tate new releases from the vendors.
* Developed ER diagrams and Use Cases for the new systems and the legacy systems
as an aid to the business in implementing these new systems. Often performed tr
aining on aspects of the new systems.
* As Manager, was ultimately responsible for all production support in a 24/7 op
eration.
Environment:
DOS/VSE, COBOL II, CICS, VSAM
SUPER FOOD SERVICES
GROCERY & GENERAL MERCHANDISE WHOLESALE
02/81 - 06/90
Project Manager
Job Description Summary
* Responsible for project management of all projects utilizing a staff of eight.
* Implemented a purchased inventory control system consisting of over 900 progra
ms written in COBOL and CICS using VSAM files for two of the company's divisions
.
* Implemented labor standards in two warehouses.
* Implemented a standalone purchased inventory control system for the perishable
warehouse.
Environment:
DOS/VSE, COBOL, CICS, VSAM, Assembler, Quikjob, PICK
MIDWEST DATA SYSTEMS
INSURANCE
01/79 - 02/81
Senior Analyst
HEDSTROM COMPANY
MANUFACTURING
05/77 - 01/79
Programmer
CITY OF CUMBERLAND, MD
CITY GOVERNMENT
02/76 - 05/77
Programmer
EDUCATION
MBA
Business Administration
University of Dayton
Dayton, OH, USA
BS
Business Administration
Shepherd College
Shepherdstown, WV, USA
AA
Computer Programming Technology
Potomac State College of West Virginia University
Keyser, WV, USA
Courses in Project Management
Courses in Business Analysis (Working toward CBAP)
PROFESSIONAL AFFILIATIONS
Project Management Institute (PMI)
International Institute of Business Analysis (IIBA)