15 Randal Heights, Middletown, NY 10940

Home: 845-342-1348
Cell: 415-312-3279
TARGET POSITION: Using the following skills and expertise for a company that nee
ds a skilled veteran that can wear many hats
1. Writing, editing, copyediting and developing content (both print and on-line)
2. Extensive Editing Experience
3. User Guides (Online and Print)
4. Project Management
5. Software & Hardware Testing
6. White Papers
7. Press Releases
8. Advertising Campaigns
9. Customer Support for World Wide Customer Base
10. Using my ability to learn new concepts, products and technology quickly and
easily so that I can quickly help an organization continue to grow and give cust
omer loyalty and satisfaction.
BACKGROUND
I have worked for more than 15 years as a Technical and Marketing Writer-Editor
(and Copyeditor), writing about and designing everything possible. Before that,
I was an award winning Newspaper Reporter and an Assistant Editor for both daily
and weekly publications. I currently write content for Web sites, user manuals,
in-house documentation, Power Point presentations, flat sheets, press releases
and install manuals.
In addition, I do copyediting and book reviews. I also developed and edited news
letters for 3COM, Palm Computing, Raytheon/Hughes, Fatbrain, CSC, Quicknet Techn
ologies, Caspian Networks and Drew University.
You name it I can write about it, in a style that is geared towards varied and s
pecific audiences. I'm looking for a job that has a creative teamwork environmen
t with the opportunity to continue to grow and hone my skills while continuously
being a strong asset to a company keeping up-to-date with the competition and a
ny changes in the industry and all applicable software.
Accomplishments
My track record of accomplishments includes:
* 12 Years Technical Support
* 5 Years Newspaper Reporting/Editing Experience
* Knowledge of The Chicago Manual of Style and The Associated Press Stylebook
* 11 years experience with MS Office Applications (including XP, and Office 200
7)
* User Guides
* Software and Hardware Testing
* Internet and Intranet Development (Both Content and Layout)
* 10 Years Writing and Designing Various Buyers' Guides
* 14 Years Technical Writing/Editing
* Product Management
* Extensive Marketing and Technical Documentation Background (Including Press R
eleases and White Papers)
* 12 Years Marketing (Including Development of all Facets of the Various Campai
gns Including Writing and Editing All Pertinent Documentation)
* Sound 7 Year Involvement Developing Numerous Advertising Campaigns
* Developed both Printed and Online Documentation for a Wide Variety of Softwar
e Modules
* Online Help
* Software and Hardware Technical Manuals
 * Usability Testing
* Graphics Experience
* 8 Years Visio Experience
* 9 Years Help Desk Experience
* 10+ Years Volunteer Work for Various Organizations
* On-line User Guides
* White Papers
* Information Architecture
EXPERIENCE
9/2009-Present
Metroking, Poughkeepsie, NY
* Developed documentation for NYS's DOT
* Worked with Engineering, State Government & Marketing to develop all necessar
y Government Reports.
* Designing revamped web-site
5/2008-5/2009
MyPublisher, Valhalla, NY (Laid Off)
* Wrote FAQ's so that agents had the answerers at their fingertips for question
s asked enabling all agents give a worldwide customer base the same answers to q
uestions posed
* Worked with Engineering and Marketing to write content for latest version of
product which added many new features
* Alpha & Beta tested software and wrote bug reports for engineering to use
6/2007 - 4/2008
Washington Mutual, Modesto, CA (Company Bought Out by Chase)
Project Manager
* Developed documentation for SOM(Spin-Off-Merger) with Providian Credit Cards
* Worked with Engineering during days that facets were migrated from Providian
to Washington Mutual and wrote bug reports
* Wrote company on-line help, support and migration documentation which allowed
all employees affected by the merger to keep abreast of all changes occurring
* Wrote various install manuals for Engineering at specific Bank sites (Manuals
went to a distribution list of 5,000 employees affected)
7/2006 - 1/2007 (Moved back to Silicon Valley and then Company Folded)
Computing 4Shure/Middletown, New York
Sales/Customer Support/Technical Support
* Wrote all content for Company's Internet Site
* White Papers
* User Guides
* User Guides on Vista, Office 2007 and XP and basic Adobe Products
* Taught clients how to use all applicable software and hardware
* Assisted in writing documentation for Company's closure (Giving past customer
s the ability to find support for products that were installed by us)
11/2004 - 6/2006 (Company Folded)
Caspian Networks/San Jose
Copy Editor/Writer/In-House Intranet Support
* Wrote all content for companies Intranet Site
* All Pertinent White Papers
* Used Win Merge to determine what changed between project versions, and then w
as able to merge the changes between versions.
* User Guides
* Wrote content for User Manuals
 * Wrote all press releases
* Assisted in writing documentation for Company's closure and a nationw3ide cus
tomer base that was affected
10/2003 - 10/2004
NISSI Media Torrance/CA (VoIP Company Moved Back to Korea)
Senior Technical Writer
* Produced all required content on Web site
* Developed all company White Papers and brochures as needed
* Continuously overhauled design and content of Web site
* Involved in All Matters Developing Company Branding Accomplished by the Follo
wing:
1. Advertising
2. Press Releases
3. White papers
4. Trade Shows
5. Online and Print Exposure
4//2001 - 9/2003 (Company Downsized and then Closed Its Doors)
Quicknet Technologies, Inc. San Francisco/ CA
Senior Content Producer
* Revamped the Web site for the Leader in VoIP hardware and software (Leader wh
en I was working there.)
* Assisted in the Launch of a Beta service by developing FAQs, Help, and Market
ing pieces (including press releases)
* Kept all members of the company informed on various new technologies before t
heir implementation
* Copyedited the company's various user manuals
* Wrote frequent in-house broadcast briefs on company's new products and techno
logies
* Wrote press releases and designed E-Commerce sites
9/1999 - 4/2001 (Company Bought by Barnes & Noble and then folded Fatbrain)
Fatbrain - Santa Clara, California
Product Manager/Copy Editor/Assistant Editor/Writer
* Developed strategies for customer acquisition campaigns
* Designed and implemented the Company's eMatter site (for spin-off). A self-pu
blication site where known and unknown authors were able to publish their works
* Worked with authors to promote their articles and stories
* Executed most of the essential strategies involved in the company's acquisiti
on campaigns
* Wrote blurbs (a brief synopsis) of selected Authors' works
* Edited staff writers blurbs and Web pages
4/1999 - 9/1999 (Company Folded)
Ensemble Solutions - Santa Clara, California
Web Editor/Writer
* Created all Web Content for the new Customer Support site for a wireless star
t-up
* Assisted in the design and functionality of the Company's Web Site
* Created content for the marketing section of the company's revised Web Site
* Wrote ALL Press Releases for the Marketing Department
12/1998 - 4/1999 (Contract Positions)
DirectFit/CSC/Raytheon/ Hughes
Long Beach, California
Tech Writer/Content Developer and Editor
I successfully finished a gargantuan project for Raytheon-Hughes. The project en
tailed the migration of all company employees worldwide to Lotus Notes from CCMa
il. I am very proud of the following accomplishments:
* Learned a complex product (that I had no previous experience with) during a s
pan of seven long days and nights (using three books and on the job (learning)
* Developed a Lotus Notes Database for Support Staff to use in assisting custom
ers with set-up and configuration issues
* Wrote over 147 articles in database (with screenshots) to assist users and te
chnicians with DB access
* Did phone support when short staffed
In addition I completed another project for CSC-Raytheon/Hughes. I was an integr
al part of a communications team that kept 25,000+ users abreast of all emerging
changes and updates during this merger. As the ONLY writer involved in this pro
ject I successfully accomplished the following:
* Implemented a communications plan for a company-wide separation/migration pro
ject
* Continuously provided content for 150 pages plus company Spin-Of-Merger (SOM)
Intranet Site
* Developed manuals to assist employees during the migration process, who used
any or all of the following Operating Systems; NT, Dos/Windows, Windows 95 and/o
r MAC 7.0 and 8.0 systems
* Wrote daily broadcast briefs on the Separation project to go to users before
and after migration
* Assisted in developing and writing brochures to keep users informed of change
s taking place
4/1994 - 10/1998
Palm Computing/3COM/US Robotics/Megahertz - SLC, Utah and Mountain View, Califor
nia
Tech Writer/Customer Care Specialist/Applications Engineer
At 3COM's Palm Computing Branch I worked on the following:
* Developed newsletter to keep worldwide support team up to date on policies an
d procedures
* Increased readership from initial 47 subscribers to 117 subscribers in seven
months (almost 400% increase!)
* Provided assistance taking customer calls when department was short staffed
* Frequent volunteer for testing programs on a variety of new projects
* Member of various project committees
* Created an on-line database of Customer Care Support procedures to provide ea
sy access and consistency in response for phone representatives
* Instituted an alphabetical posting of articles in HTML format on the company'
s Intranet site making it easier for tech support representatives to access this
information while helping customers
* Wrote Customer Care processes and procedures when needed
* Assisted in writing Palm Computing's chapter of 3COM's 1999 and 2000 Buyers G
uides
I started working for 3COM after U.S. Robotics had been bought by them. U.S. Rob
otics had bought Megahertz a year before. During my tenure at the Network Card/M
odem portion of these companies I accomplished the following:
* Assisted customers in configuring network and combo cards on their laptops
* First response to a worldwide customer base
* Consistently at the top of departmental statistics, in amount of calls taken
and time spent assisting clients
* Developed marketing questionnaire for web page as an aid in improving custome
r satisfaction and service
* Developed a comprehensive training manual for the low-level Applications Engi
neer group
* Assisted in development of menu driven telephone support system substantially
decreasing customer hold times
* Beta Tester for new modems, software and cellular aspects of products
* Active member of team that developed new measurements for quality control of
departmental employees
* Provided consistent help desk phone support for a nationwide customer base
* Member of Morale Committee designed to assist in boosting the morale of the s
upport staff
9/1990 - 2/1993 (full time)
Echoes Sentinel - Warren, New Jersey
Assistant Editor/Reporter
* Provided comprehensive coverage for two municipalities in New Jersey
* Developed front-page articles on a weekly basis
* Performed pagination and editorial duties in editor's absence
* Increased circulation within personal territory by 15%
* Implemented several award winning weekly feature columns
* Won the 1990 best spot news article award for weekly newspapers nation-
wide
* Established an extensive source list including county, state and federal
government agencies
* Maintained the highest writing standards expected from all reporters, through
careful editing
and extensive checking of sources and facts
* Recognized for strengths in getting cutting edge news articles before the
dailies and the ability to meet deadlines
EDUCATION
Drew University
Bachelor of Arts in Political Science
Minors in both Journalism and Psychology
SKILLS
Extensive knowledge of all versions of the following software and concepts: (All
current versions along with past versions):
1. Microsoft Office 97, 2000, XP, 2007 * 2010 (All Complete Professional Version
s which include Excel, OneNote, PowerPoint and Word)
2. Snaggit 9
3. Photoshop
4. Illustrator
5. Acrobat
6. PageMaker
7. Go Live
8. Dreamweaver
9. Visio
10. Lotus Notes
11. Palm OS
12. Windows 3.1, 95, 98, 2000, NT 4.0, XP, Vista and Windows 7
13. Windows Mobile Media