KELLY BARNARD

302 Tuttle Rd Apt 6-O n Woodbury. CT 06798 n (203) 297-5759 n

OBJECTIVE
Administrative position in a team-based office setting.
PROFESSIONAL EXPERIENCE
HEWITT ASSOCIATES; Norwalk, CT
Benefits Operations Administrator August 2008 - Present
Research complex participant benefit issues and develop resolutions by analyzi
ng fact patterns, plan provisions and best practices.
Conduct system clean-ups including researching and determining reasons for err
ors as well as resolving errors through working directly with clients or third p
arty vendors
Apply knowledge of plan terms, analysis and interpretation to perform manual b
enefit processes and calculations for non-automated processes.
Generate Ad hoc benefits-related reports by writing queries and analyzing data
for accuracy, including developing and documenting benefit-related processes an
d guidelines.
Work with the Benefits Operations Managers to recommend process improvements,
coaching, and training opportunities identified through analysis of processing t
rends.
HANDS ON HEALING; Bethel, CT
Licensed Massage Therapist and Reiki Practitioner August 2006 - August 2008
Created promotional material to attract new clientele as well as expand relati
onships with existing clients.
Met periodically with other experienced therapists to gain advice on owning an
d operating small business.
Implemented personal bookkeeping system to track revenues and operating expens
es.
Administered client health questionnaires and analyzed results to help make mo
re robust individualized plans.
Established rapport with clients to develop customized plans based on individu
al needs.
ASSOCIATED ORAL & MAXILLARY SURGEONS; Danbury, CT
Office Administrator June 2004 - November 2005
Worked directly with the office manager to monitor daily business and cash flo
w.
Managed patient insurance verification processes, including contact with patie
nts and providers.
Managed the daily patient and insurance payments, ensuring accurate and timely
reporting.
Trained new employees on computer software systems, daily tasks, and office po
licies and procedures.
DANBURY ORTHOPEDICS PHYSICAL REHABILITATION; Danbury, CT
Physical Therapy Aide and Front Desk Coordinator January 2003 - March 2004
Managed the ordering of company supplies needed for gym, therapist, doctors an
d administration team.
Briefed therapist on the needs of clients immediately prior to patient visits.
Requested, reviewed and monitored clients' insurance coverage.
EDUCATION
EASTERN CONNECTICUT STATE UNIVERSITY; Willimantic, CT May 2003
Bachelor of Science in Sports and Leisure Management; Dual Concentrations in Hea
lth and Fitness
CONNECTICUT CENTER FOR MASSAGE THERAPY; Westport, CT August 2006
Medical Massage Program
Class Speaker
SKILLS
Strong problem solving and analytical skills.
Proficient in Microsoft Word and Excel as well as various e-mail applications.
Licensed and Nationally Certified Massage Therapist, 2006; AMTA Professional Mem
ber 2006, 2007.,2008
Current as of 02/11/08