OmniPCX Office R2

Learn How To :

• Install and set up OmniPCX Office range of solutions

• Customize Office solutions according to your clients’ needs
• Manage IP integration and provide customers with full IP or blended network environment
• Implement Internet facilities as customer requires it
• Maintain configuration and replace hardware

Optimized curriculum :

• Modular training with alternate learning paths to offer you the opportunity of being taught at your own pace

Complete Curriculum
and according to your business schedule
• Short training modules for a fast readiness and quick knowledge acquisition
• Hands-on and lab exercises based upon real-life experience and first-class expertise
 OmniPCX Office R2.0
System Support Expert contents:
•Expert PM5, DECT
•Firewall
c-learning 5 days
•LoLa System Expert R2.0
•RAS, VPN OF00TE286

VoIP services contents:

•Description
•VoIP hardware installation
•H323 gateway
c-learning 2 days
c-learning 2 days
•Maintenance VoIP Services R2.0 Network Services R2.0
•QOS OF00TE283 OF00TE282

Network services contents:

•Clock priority
•Heterogeneous networks
•ARS
c-learning c-learning

Complete Curriculum
4 days 4 days
Internet services contents: Telephony Services R2.0 Internet Services R2.0
•Shared Internet Access
OF00TE284 OF00TE285
•Email
•Basic Security
•Basic VPN
•LAN

Telephony services contents:

c-learning 2 days
•Main telephony features Custom R2.0
•Voice mail OF00TE281

Starter & custom contents: i-learning c-learning 2days

•Hardware and sets Installation 12 hrs
OR
•Simple management Starter R2.0 Starter R2.0
•PM5 OF00CD287 OF00TE280
 OmniPCX Office R1.x to R2.0

c-learning 5 Days

ACSE R1.x
i-learning 2 Hrs

Delta ACSE R1.x to R2.0

OF00TE274

c-learning 3 Days
ACFE R1.x

Upgrade Curriculum
i-learning 2 Hrs

Delta ACFE R1.x to R2.0

OF00TE273
AQFP R1.x

i-learning 2 Hrs

Delta AQFP R1.x to R2.0

OF00CD088
 Alcatel Office R4.2 to OmniPCX Office R2.0

ACSE Office
R4.2 c-learning 3 days c-learning 4 days c-learning 5 days
New telephony services Internet services System Expert R2.0
OF00TE272 OF00TE285 OF00TE286
ACFE Office

c-learning 3 days c-learning 4 days

R4.2

Upgrade Curriculum
New telephony services Internet services
OF00TE272 OF00TE285

i-learning 12 hrs

Starter
OF00CD087
AQFP Office

c-learning 2 days
R4.2

OR Custom
OF00TE281

c-learning 2 days

Starter
OF00TE280
 Alcatel OmniPCX Office R2.0

Presales contents:
•Product description
•Positionning
•Packages
•Voice features
•VoIP
c-learning 3 days

Presales Curriculum
•Internet features
•Case studies Presales
•Quotation tools OmniPCX Office R2.1
PS00TE241
Alcatel OmniPCX Office
CDROM Starter - R2

REFERENCE : OF00CD287 LANGUAGE : ENGLISH or LOCAL

DELIVERY METHOD : i-learning PRICE per trainee : 125 €uros (WPL)

C I V
DURATIONS : PARTICIPANTS : Min - Max
12 hours

Part of the certifying curriculum up to : AQFP

Who should attend this course ?

• Technician in charge of the installation of the OmniPCX Office

Prerequisites :
• Use basically PCs (Microsoft Windows, Internet browser)

Main course objectives :

• Perform a simple installation of the Alcatel OmniPCX Office
Alcatel OmniPCX Office
CDROM Starter - R2

c-learning i-learning v-learning

Describe the OmniPCX Office features 4

Describe TCP/IP basics 4

Describe Internet basics 4

Describe ADSL basics 4

Describe VoIP basics 4

Describe the environment 4

Describe the packages 4

Describe the facilities and the limits 4

Describe the hardware architecture 4

Describe the main hardware equipment and their use 4
Describe the sets range 4

Describe the management interface PM5 4

Describe the data collection and use the associated tool 4

Describe installation precautions 4

Connect the hardware 4

Connect the external accesses 4

Connect the phone sets 4

Connect the auxiliaries 4

Start and stop the system 4

Describe and use the installation wizards 4

Describe and use the management interface WBM 4

Configure a simple Internet Access by wizard 4

Describe the voice mail 4
Describe the default configuration 4

Manage incoming and outgoing calls by wizard 4

Customize the phone sets 4

Alcatel OmniPCX Office
Starter - R200

REFERENCE : OF00TE280 LANGUAGE : ENGLISH or LOCAL

DELIVERY METHOD : c-learning PRICE per trainee : 810 €uros (WPL)

C I V
DURATIONS : PARTICIPANTS : 8 Min - 12 Max
2 days

Part of the certifying curriculum up to : AQFP

Who should attend this course ?

· Technician in charge of the installation of the OmniPCX Office

Prerequisites :
· Use basically PCs (Microsoft Windows, Internet browser)
· Know TCP/IP

Main course objectives :

· Perform a simple installation of the Alcatel OmniPCX Office
Alcatel OmniPCX Office
Starter - R200

c-learning i-learning v-learning

Describe the environment, the features and the limits 4

Describe the packages 4

Describe the hardware architecture 4

Describe the sets range 4

Describe the management interface PM5 4

Describe the data collection and use the associated tool 4

Describe installation precautions 4

Connect the hardware 4

Connect the external accesses 4

Connect the phone sets 4

Connect the auxiliaries 4

Start and stop the system 4

Describe and use the installation wizards 4

Describe and use the management interface WBM 4

Configure a simple Internet Access by wizard 4

Describe the voice mail 4

Describe the default configuration 4

Manage incoming and outgoing calls by wizard 4

Customize the phone sets 4

Register DECT handsets by wizard 4

Describe and install PIMphony 4

Replace damaged hardware 4

Alcatel OmniPCX Office
Custom - R2

REFERENCE : OF00TE281 LANGUAGE : ENGLISH or LOCAL

DELIVERY METHOD : c-learning PRICE per trainee : 810 €uros (WPL)

C I V
DURATIONS : PARTICIPANTS : 6 Min - 12 Max
2 days

Part of the certifying curriculum up to : AQFP

Who should attend this course ?

• Technician in charge of the installation of the Alcatel OmniPCX Office

Prerequisites :
• Use basically PCs (Microsoft Windows)
• Have attended the training Alcatel OmniPCX Office Starter - R2 or
• Be able to install and configure the OmniPCX Office using wizards

Main course objectives :

• Simply customise the Alcatel OmniPCX Office
Alcatel OmniPCX Office
Custom - R2

c-learning i-learning v-learning

According to the result of the test of the startup of the 4

training, describe (connect/install) the misunderstood
topics
Describe the management tool "Easy view" 4

Describe the management tool "EasyPlus view" 4

Using the procedure, describe and manage the groups 4

Using the procedure, describe and manage the sets 4

Using the procedure, describe and manage the phone 4

facilities
Using the procedure, describe and manage the main 4
system features
Using the procedure, describe and manage the voice 4
mail
Alcatel OmniPCX Office
Telephony services - R2

REFERENCE : OF00TE284 LANGUAGE : ENGLISH or LOCAL

DELIVERY METHOD : c-learning PRICE per trainee : 1 788 €uros (WPL)

C I V
DURATIONS : PARTICIPANTS : 6 Min - 12 Max
4 days

Part of the certifying curriculum up to : ACFE

Who should attend this course ?

• Technicians in charge of the installation and configuration of the Alcatel OmniPCX Office

Prerequisites :
• Use basically the PCs (Microsoft Windows)
• Have the AQFP level on Alcatel OmniPCX Office R2
• Have attended the Alcatel OmniPCX Office Custom - R2 training

Main course objectives :

• Perform a full Voice installation on the OmniPCX Office
Alcatel OmniPCX Office
Telephony services - R2

c-learning i-learning v-learning

Configure and use the management tool PM5 in "expert" 4

mode
Describe the services offered by the Alcatel OmniVista for 4
the OmniPCX Office
Apply the procedure to customise the numbering 4
Apply the procedure to manage incoming and outgoing 4
calls
Apply the procedure to manage the metering for internal 4
or external interfaces
Customize the voice mail 4
Configure the application "Visual Mailbox" 4

Display the statistics about the voice mail 4

Configure the application "automated attendant" 4

Configure the application "Hotel" 4

Identify the hardware errors 4

Describe the main information of the system messages 4

Apply the procedure to upgrade an Office R4 database 4

Describe the migration from an Alcatel OmniPCX Office 4

R110 to a R200
Apply the procedure to upgrade the system by 4
downloading
Set up the Least Cost Routing for easy direct multi-carrier 4
cases
Alcatel OmniPCX Office
Internet Services - R2

REFERENCE : OF00TE285 LANGUAGE : ENGLISH or LOCAL

DELIVERY METHOD : c-learning PRICE per trainee : 1 788 €uros (WPL)

C I V
DURATIONS : PARTICIPANTS : 8 Min - 12 Max
4 days

Part of the certifying curriculum up to : ACFE

Who should attend this course ?

• Technicians in charge of the installation of the OmniPCX Office

Prerequisites :
• Use the PCs (Microsoft Windows, Internet browser)
• Have attended the Alcatel OmniPCX Office Custom - R2 training or
• Have AQFP level on OmniPCX Office R2
• Know Internet protocols (TCP/IP, HTTP, POP3, ..)

Main course objectives :

• Implement the simple solutions of Internet on the Alcatel OmniPCX Office
Alcatel OmniPCX Office
Internet Services - R2

c-learning i-learning v-learning

Describe the Internet services 4

Describe the WBM ergonomics 4

Describe and implement the network services 4

Describe the "LAN server" facility 4

Describe and implement the shared internet access 4

Describe and implement the proxy 4

Describe and configure the users accounts and groups 4

Describe the firewall and configure it simply 4

Describe and configure the e-mail 4

Describe shortly statistics and alarms 4
Describe and configure simple VPN 4

Describe the "Appliance" server topology 4

Alcatel OmniPCX Office
VoIP Services - R2

REFERENCE : OF00TE283 LANGUAGE : ENGLISH or LOCAL

DELIVERY METHOD : c-learning PRICE per trainee : 1 014 €uros (WPL)

C I V
DURATIONS : PARTICIPANTS : 8 Min - 12 Max
2 days

Part of the certifying curriculum up to : ACSE

Who should attend this course ?

• Technicians in charge of the installation of the Alcatel OmniPCX office

Prerequisites :
• Use the PCs
• Know TCP/IP and protocols for VoIP
• Be able to install and configure the OmniPCX Office for voice solutions or
• Have attended the Alcatel OmniPCX Office Telephony services - R2 training

Main course objectives :

• Implement VoIP solutions on the Alcatel OmniPCX Office
Alcatel OmniPCX Office
VoIP Services - R2

c-learning i-learning v-learning

Describe VoIP services 4

Describe, install and configure VoIP equipments 4

Configure VoIP parameters 4

Configure the H323 gateway 4

Describe and configure an IP phone 4

Describe and configure the "Fax over IP" 4

Describe and implement the H450 4

Ensure a first level of maintenance 4

Describe the quality of service (QoS) 4

Alcatel OmniPCX Office
Network services - R2

REFERENCE : OF00TE282 LANGUAGE : ENGLISH or LOCAL

DELIVERY METHOD : c-learning PRICE per trainee : 1 014 €uros (WPL)

C I V
DURATIONS : PARTICIPANTS : 8 Min - 12 Max
2 days

Part of the certifying curriculum up to : ACSE

Who should attend this course ?

• Technicians in charge of the installation of the OmniPCX Office

Prerequisites :
• Use basically the PCs (Microsoft Windows)
• Be able to install and configure the voice aspects of the Alcatel OmniPCX Office R2 or
• Have attended the Alcatel OmniPCX Office Telephony services - R2 training

Main course objectives :

• Implement network solutions for the Alcatel OmniPCX Office
Alcatel OmniPCX Office
Network services - R2

c-learning i-learning v-learning

Configure ARS tables in a complex multi-carrier 4

configuration
Name the different networks and describe the protocols 4
and their facilities
Set up and manage network solutions through ARS 4
Manage synchronization of clocks in a private network 4

Describe the centralized metering in a private network 4

Alcatel OmniPCX Office
System Support Expert - R2

REFERENCE : OF00TE286EN LANGUAGE : ENGLISH

DELIVERY METHOD : c-learning PRICE per trainee : 2 535 €uros (WPL)

C I V
DURATIONS : PARTICIPANTS : 8 Min - 12 Max
5 days

Part of the certifying curriculum up to : ACSE

Who should attend this course ?

• Expert in charge of the OmniPCX Office

Prerequisites :
• Use the PCs
• Know Internet protocols (TCP/IP, HTTP, POP3,..)
• Be able to install and configure all the solutions (voice, VoIP, Network, Internet) of the Alcatel
OmniPCX Office

Main course objectives :

• Configure and maintain complex or rare solutions on the Alcatel OmniPCX Office
Alcatel OmniPCX Office
System Support Expert - R2

c-learning i-learning v-learning

Detect management related failures 4

Describe and modify noteworthy addresses 4

Describe and configure advanced features by PM5 4

Manage advanced DECT parameters 4

Describe data transfer 4

Describe and use network maintenance commands 4

Describe CTI on Alcatel OmniPCX Office 4

Describe and use LoLa 4

Describe and bring into service the RAS 4

Describe and implement complex VPN 4
Describe and configure the full firewall 4

Describe and implement the Intranet server 4

Describe and implement the Web server 4

Describe and use the statistics and real time alarms 4

Describe and configure the backup/restore 4

Alcatel OmniPCX Office
Evolution R1.1 to R2 for "Field Professional"

REFERENCE : OF00CD088 LANGUAGE : ENGLISH or LOCAL

DELIVERY METHOD : i-learning PRICE per trainee : 50 €uros (WPL)

C I V
DURATIONS : PARTICIPANTS : Min - Max
2 hours

Part of the certifying curriculum up to : AQFP

Who should attend this course ?

• Technician in charge of the installation of the OmniPCX Office

Prerequisites :
• Use basically PCs (Microsoft Windows, Internet browser)

Main course objectives :

• Perform a simple installation of the Alcatel OmniPCX Office
Alcatel OmniPCX Office
Evolution R1.1 to R2 for "Field Professional"

c-learning i-learning v-learning

Describe the new hardware 4

Describe the new phone features 4

Alcatel OmniPCX office
Evolution R1.1 to R2 for "Field Expert"

REFERENCE : OF00TE273 LANGUAGE : ENGLISH or LOCAL

DELIVERY METHOD : Blended Learning PRICE per trainee : 1440 €uros (WPL)

C I V
DURATIONS : PARTICIPANTS : 8 Min - 12 Max
3 days 2 hours

Part of the certifying curriculum up to : ACFE

Who should attend this course ?

• Technician in charge of the installation and configuration of the Alcatel OmniPCX Office

Prerequisites :
• Have the level ACFE on Alcatel OmniPCX Office R1.1

Main course objectives :

• Install and configure the voice features of the Alcatel OmniPCX Office
Alcatel OmniPCX office
Evolution R1.1 to R2 for "Field Expert"

c-learning i-learning v-learning

Describe the enw hardware 4

Describe and implement the new phone facilities 4

Describe and use the "Hot Plug" 4

Describe the novelties about the software keys 4

Describe and configure the voice mail enhancements 4

Describe and implement the migration 4

Describe the new Internet facilities 4

Describe the WBM ergonomics 4

Describe the e-mail enhancements 4

Describe the "LAN" server feature 4
Describe and configure the proxy 4

Describe and configure the users accounts and groups 4

management
Describe the "Appliance" server topology 4

Describe the new hardware 4

Alcatel OmniPCX Office
Evolution R1.1 to R2 for "System Expert"

REFERENCE : OF00TE274 LANGUAGE : ENGLISH

DELIVERY METHOD : Blended Learning PRICE per trainee : 2 635 €uros (WPL)

C I V
DURATIONS : PARTICIPANTS : 8 Min - 12 Max
5 days 2 hours

Part of the certifying curriculum up to : ACSE

Who should attend this course ?

• Experts in charge of the installation or configuration of the Alcatel OmniPCX Office

Prerequisites :
• Use of PCs
• Have the level ACSE on Alcatel OmniPCX Office R110

Main course objectives :

• Configure and maintain complex or rare solutions on the Alcatel OmniPCX Office
Alcatel OmniPCX Office
Evolution R1.1 to R2 for "System Expert"

c-learning i-learning v-learning

Describe the new hardware 4

Describe and implement the new phone facilities 4

Describe and use the "Hot Plug" 4

Describe the novelties about the software keys 4

Describe and configure the voice mail enhancements 4

Describe and implement the migration 4

Describe the new Internet facilities 4

Describe the WBM ergonomics 4

Describe and implement the dynamic DNS 4

Describe the "LAN" server feature 4
Describe and configure the proxy 4

Describe and configure the users accounts and groups 4

management
Describe the "Appliance" server topology 4

Describe and configure the RAS 4

Describe and configure the complex VPN 4

Describe and configure the firewall 4

Describe and configure the file server 4

Describe and configure the Intranet server 4
Describe and use the statistics and alarms 4

Describe and implement the backup/restore 4

Describe VoIP novelties 4

Describe and use E-mail enhancements 4

Describe the new hardware 4

Alcatel OmniPCX Office
Evolution from Alcatel Office R4 to OmniPCX Office R2

REFERENCE : OF00TE272 LANGUAGE : ENGLISH

DELIVERY METHOD : Blended Learning PRICE per trainee : €uros (WPL)

C I V
DURATIONS : PARTICIPANTS : 8 Min - 12 Max
3 days

Part of the certifying curriculum up to : ACFE

Who should attend this course ?

• Technician in charge of the installation and the configuration of the Alcatel OmniPCX Office
R2

Prerequisites :
• Have the level ACFE on Alcatel Office R4

Main course objectives :

• Install and configure the Alcatel OmniPCX Office R4
Alcatel OmniPCX Office
Evolution from Alcatel Office R4 to OmniPCX Office R2

c-learning i-learning v-learning

Describe the advantages of the new "Communication 4

Appliance" compared to the Alcatel Office R4
Describe the hardware architecture of the OmniPCX 4
Office R2
Describe and install the application Voice mail 4
Bring into service the automatic call handling 4

Describe, install and configure the new phone features 4

Describe the upgrade of a database of the Alcatel Office 4

R4 to the OmniPCX Office
Alcatel OmniPCX Office
Services on OmniPCX Office R2

REFERENCE : PS00TE241EN. LANGUAGE : ENGLISH

DELIVERY METHOD : c-learning PRICE per trainee : €uros (WPL)

C I V
DURATIONS : PARTICIPANTS : 6 Min - 12 Max
3 days

Part of the certifying curriculum up to :

Who should attend this course ?

• Presales

Prerequisites :
• Have knoledge on internet protocols, technology, LAN, security, email messaging
• or have attended FG00TE076 training course

Main course objectives :

• Descrbe the Alcatel OmniPCX Office Services R2x
Alcatel OmniPCX Office
Services on OmniPCX Office R2

c-learning i-learning v-learning

Describe the Alcatel OmniPCX Office R2 positioning 4

Describe the Alcatel OmniPCX Office R2 global offer 4

Describe the Alcatel OmniPCX Office R2 competition 4

Describe the Alcatel OmniPCX Office R2 architecture 4

Describe the main commercial aspects 4

Describe the ordering tools 4

Describe the migration from Alcatel OmniPCX Office R1 4
to R2
Describe the OmniPCX Office on site facilities 4
Describe the mobility solution 4

Describe the management tools and capabilities 4

Describe off site facilities 4

Describe the hospitality feature 4

Describe the Internet features 4

Describe the VoIP solutions 4

Describe the networking solutions 4

Describe the CTI solutions 4