How to Perform a Clean Uninstall/Reinstall of BlackBerry Desktop Software

Details
The clean uninstall procedure removes all traces of the BlackBerry Desktop Softw
are. It consists of six tasks.
1. Uninstall the BlackBerry Desktop Software.
2. Delete the Research In Motion® folders from the registry.
3. Delete the Pumatech Shared folders from the registry (if present).
4. Delete the Research In Motion folders from your hard drive.
5. Delete the Pumatech Shared folder from your hard drive (if present).
6. Restart your computer.
7. Register alt.dll (reinstall only).

Task 1 - Uninstall the BlackBerry Desktop Software

To uninstall
1. Close BlackBerry Desktop Manager.
2. Open the Control Panel and double-click the Add/Remove Programs icon.
3. Select BlackBerry Desktop Software and click Change/Remove.
4. On the InstallShield Wizard window, click the Remove option, followed by Next
.
5. On the Confirm Uninstall window, click OK.
6. On the InstallShield Wizard window, click Finish.

Task 2 - Delete the Research In Motion Folders from the Registry

To delete the Research In Motion folders
1. Click Start > Run.
2. Type Regedit, and then click OK.
3. In Registry Editor, delete the Research In Motion folder located in HKEY_CURR
ENT_USER\Software\
4. Delete the Research In Motion folder located in HKEY_LOCAL_MACHINE\Software\
Note: This key will not be present if you are removing Desktop Manager versi
on 4.0.
5. Leave the Registry Editor open to complete the next task.

Task 3 - Delete the Pumatech Shared Folders from the Registry (If Present)
Pumatech Shared folders only exist in the registry prior to Desktop Manager vers
ion 4.0 service pack 1.
To delete the Pumatech Shared folders
1. In Registry Editor, delete the Puma Technology folder located in HKEY_CURRENT
_USER\Software\
2. Delete the Puma Technology folder located in HKEY_LOCAL_MACHINE\Software\
3. Close the Registry editor.

Task 4 - Delete the Research In Motion Folders from Your Hard Drive
If you are using Windows 2000 or Windows XP
1. Open Windows Explorer.
2. Delete the Research In Motion folder in C:\Program Files\
Note: This key may not be present if you are removing Desktop Manager versio
n 4.0.
3. Delete the Research In Motion folder in C:\Program Files\Common Files (if pre
sent).
4. Delete the Research In Motion folder in C:\Documents and Settings\<user name>
\Application Data\
Note: If you are unable to see the Application Data folder, it might be a hi
dden system folder. See the Additional Information section for instructions on h
ow to display hidden files and folders.
5. If you were using Desktop Manager version 4.0 service pack 1, delete the Blac
kBerry Desktop folder in C:\Documents and Settings\<user names>\Application Data
\.
If you are using Windows 98 or Windows ME
1. Open Windows Explorer.
2. Delete the Research In Motion folder in C:\Program Files\
3. Delete the Research In Motion folder in C:\Windows\Application Data\

Task 5 - Delete the Pumatech Shared Folder from Your Hard Drive (If Present)
The Pumatech Shared folder exists prior to Desktop Manager version 4.0 service p
ack 1.
To delete the Pumatech Shared folder from your hard drive, open Windows Explorer
and delete the Pumatech Shared folder in C:\Program Files\Common Files\
If you were using Desktop Manager 4.0.1, remove Pumatech software from your hard
drive by opening Windows Explorer and navigating to C:\Program Files\Research I
n Motion\BlackBerry\Pumatech Desktop Setup
Note: Any synchronization software for other personal digital assistants (PD
As) that use the Pumatech Shared folder must be reinstalled after the BlackBerry
Desktop Software is uninstalled.
If you are unable to delete the Pumatech Shared folder, rename it by completing
the following steps:
1. Right-click the Pumatech Shared folder and select Rename.
2. Rename the folder (for example, Pumatech Shared_old).
3. Press Enter.

Task 6 - Restart the Computer

The desktop software should now be fully uninstalled. Restart the computer to ma
ke sure that all background processes are cleared from system memory.

Task 7 - Register alt.dll (reinstall only)

Before you re-install the desktop software, register the atl.dll file.
To register the atl.dll file, complete the procedure that corresponds with the M
icrosoft® Windows® operating system you have installed on your personal computer.

For Windows 98, ME, or Windows NT® 4.0

1. Open a command prompt. For example, click Start > Programs > Accessories > Co
mmand Prompt.
2. Depending on your operating system, type one the following at the command pro
mpt and press ENTER:
* For Windows NT 4.0, type cd c:\winnt\system32
* For Windows 98 and ME, type cd c:\windows\system
3. Type regsvr32 atl.dll and press ENTER. A message indicates that the registrat
ion was successful.
4. Type exit and press ENTER.
5. Restart the computer.

For Windows 2000 or XP

1. Click Start > Run.
2. In the Run window, type regsvr32 atl.dll and click OK. A message indicates th
at the registration was successful.
3. Restart the computer.