KENNETH SMITH

1130 North Franklin Street

Pittsburgh, PA 15233
412-321-6163 Home 412-592-2587 Mobile
http://www.linkedin.com/in/ksmit5a
http://www.slideshare.net/ksmit5a
http://nesstaffing.net/4762690
http://docs.google.com/View?id=dc3qprkb_382fhkdf7gr
Member of Media Association of Pittsburgh & Philadelphia Association of Black Jo
urnalists
SUMMARY OF QUALIFICATIONS
Over 6 years experience as a Customer Service, Computer Operator and Computer Ap
plications Specialist
COMPUTER SKILLS
Operating Systems: Voyager Integrated library System, VPN & Active Directory, Wi
ndows 2000 Professional and Server, MS-DOS, Windows 3.1, 95, 97, 98, 2000, Vista
and N/T.
Applications: COBOL, HTML 4.0 Web Page Design, XHTML, DBASE 3 & 3+, and Lotus.
Business/Office Skills: Microsoft Word, Excel, Access, PowerPoint, Outlook, and
Adobe Photoshop. Data Entry - 10,000 kph. Typing - 50 wpm
EDUCATION
Community College of Allegheny County, Pittsburgh PA Aug 03 - January 2008
*
* Wireless Networking
* Introduction to PC Security
* Networking I & II
* Networking (+) Certification Preparation
* MCSE Certification Prep 1- Exam 70-210
* Introduction to Windows Vista
* Windows 2000 Professional
* MCSE Certification Prep 2 Exam 70-215
University of Pittsburgh Computer Center, Pittsburgh, PA Apr 01 - Apr 01
Completed coursework in:
*
* Web Page Creation, HTML
* Adobe PhotoShop
Library of Congress Classification System
EMPLOYMENT
Medical Records Associate/General Office Specialist November 2009
West Penn Hospital
* Merging and Pulling of Data Files, Scanning, Merging and Splitting of Documen
ts
Operations Specialist January 08 - November 2009
PNC Bank, Pittsburgh, PA
* Extraction of checks and payment information into computer system.
Sales Associate July 07 - January 2008
Office Max, Pittsburgh, PA
 * Cash registry, restocking supplies, sales of computers, printers, faxes, copi
ers and ink.
Administrative Support III Jun 06 - Apr 07
University of Pittsburgh Medical Library, Pittsburgh, PA
* Created Intranet access accounts for authorized users. Cataloged and filed on
-line and hard copy medical resource documents for circulation to the public thr
ough the ILS Circulation Module. Processes materials for storage. Pick up and de
liver materials to other libraries
Data Entry Operator / Distribution Clerk / Print Unit Operator Aug 74 - Apr 06
Bank of New York Mellon, Pittsburgh PA
* Keying in United States Alpha/numeric passport information. :
* Utilized Inferex equipment; handled payroll, savings club, change of addresse
s and data verification. Distributed printouts and tapes to various locations.
* Operated MICR Encoding Troy machine and 3814 Switching Station
* Advised Tape Pool Operator on proper 2917 switching routines.
Customer Service Center Representative May 04 - Dec 04
EchoStar Satellite Services, McKeesport PA
* Technical customer service support in a call center to assist customers with
the operation of the DISH Network System. Sell and upgrade services such as HBO,
Showtime, Cinemax, Star/Encore and other satellite services.
Data Center Operator Jun 02 - Jun 03
Affiliated Computer Systems, Inc., Pittsburgh PA
* Ran the IBM 3800's Series tape drives.
* Pulled Scratch Tape List.
Ticket Agent Apr 97 - Jun 02
Greyhound Bus Lines, Inc., Pittsburgh PA
* Performed computerized ticket sales.
* Performed computerized Western Union Sales.
* Performed end of shift printing and money balancing.
Computer Operator Aug 93 - Feb 94
Children's Hospital, Pittsburgh PA
* Entered manually prepared source documents into a machine acceptable format.
* Assisted the Operations Manager, lead Computer Operators and Computer Operato
rs with various operational duties.
Tape Unit Operator Jan 93 - Aug 93
PNC Bank, Pittsburgh PA
* Ran and cleaned IBM 3800's tape drives.
* Pulled the scratch tape list.
Data Entry Operator II Aug 91 - Sep 92
National City Bank, Pittsburgh PA
* Operated data input devices including CRT, IBM PC's, entered general ledger,
new accounts and change of addresses, etc.