Jeffrey R.

Marshall
37 Plane Tree Lane St. James, New York 11780 631-624-4958
Objective
A challenging and rewarding position in Operations Management with a successful
and fast growing company.
Summary
Twenty-two of professional experience in retail management and sales. Extensive
experience in warehouse operations, inventory control, and customer relations.
Professional Experience
Operations Manager, 1998 - Present
P.C. Richard and Son, Farmingdale, New York
* Oversee the daily operations of a one million square foot warehouse.
* Hire, train and evaluate a cross functional team of employees.
* In charge of truck drivers, pullers, stockers, order checkers, receiving and
warehouse manager.
* Maintain close relationship with union delegates to ensure quick resolution w
ith union worker issues.
* Facilitate smooth operation of all warehouse floor activities.
* Work closely with the district managers and store manager to support distribu
tion/store relationship.
* Maintain a clean, professional and safe working environment by inspecting and
scheduling maintenance, and ensuring that all office and warehouse equipment is
properly accounted for and in safe working condition.
* Selected and implemented a warehouse management routing system, trained users
, and developed procedures to integrate the computerized system.
* Ensured OSHA compliance and DOT regulations.
Trucking Manager, 1996-1998
P.C. Richard and Son, Farmingdale, New York
* Managed a team of 150 union drivers/helpers.
* Orchestrated the logistics of route of route schedules and a fleet of 85 deli
very trucks.
* Initiated four hour time frame for home deliveries.
* Directly oversaw all dock appointment times of inbound loads and scheduled re
turn loads back for 70 trailers per day.
* Maintain 97% delivery completion ratio.
* Decreased in home damages by 65% with in house training.
* Scheduled upkeep and maintenance of trucks.
* Ensured the delivery of customer service excellence.
Store Manager, 1990-1996
P.C. Richard and Son, Farmingdale, New York
* Promoted to store manager from sales representative within a two year period.
* Increased sales volume by 170% in less than five years.
* Planned and monitored daily staffing schedules and adjusted accordingly.
* Completed sales-training course to improve performance.
Inventory Control, 1988-1990
P.C. Richard and Son, Farmingdale, New York
* Accountable for the Annual Physical Inventory of all stock.
 * Verified stock record computations against physical count of stock.
* Worked closely with auditors for year end inventory.
* Checked all the inventory reports forwarded by each department.
Education
New England College, Henniker, New Hampshire
A.A.S., Associate in Applied Science, 1990
Community Involvement
Coaching and organizing baseball teams for Smithtown/St. James Little League Ass
ociation and National Junior Baseball League for 9-12 year olds.
Active member of Parents and Teacher's Association at Mills Pond Elementary sinc
e 2004.
Represented boy's basketball team in recreational community league. Developed te
am rosters and play schedules.
Computer Skills
Proficient in Microsoft Windows operating systems, Excel, Publisher, Outlook, Wo
rd and Internet research.