RONALD F.

WERNER
3550 South Harlan Street #19-232, Denver, Colorado 80235
(720) 373 7392
ronald.werner@comcast.net

SYSTEMS ADMINISTRATOR
Active Directory Administration ~ IT Operations ~ Enterprise Systems Administrat
ion ~ Technical Acumen
Leadership ~ Conflict Resolution ~ Relationship Building
Results-driven and innovative professional with qualified years of experience in
coordinating the latest operating system techniques, obtaining support for corp
orate initiatives, and translating wide-ranging technical details to any audienc
e. Demonstrated capability to manage multiple and complex IT operations. Hands-o
n administrator with the ability to lead, motivate,, and direct technical teams
and projects. Successful in reducing costs, improving efficiency, and increasing
productivity. Worked in high-performing IT department utilizing in-depth knowle
dge of information system technologies, maintaining core network services, such
as Active Directory database, DNS, DHCP, and WINS, and repairing Microsoft Excha
nge, hardware and servers. Bilingual, proficient in English and German. Possess
Public Trust Security Clearance. Comfortable in organizing technical and non-tec
hnical personnel as well as in identifying requirements, organizing projects, an
d planning technologies.

PROFESSIONAL EXPERIENCE

TKC Communications ~ Denver, CO

ENTERPRISE SYSTEMS ADMINISTRATION, ENTERPRISE DIRECTORY SERVICES TEAM FEB 2009
-PRESENT
Acted as the only domain administrator for first year of contract to maintain Ac
tive Directory network infrastructure of multi-forest Enterprise network; tracke
d and repaired network domain controllers, group policy, DNS, DHCP, WINS, and me
mber servers including Active Directory database and Microsoft Exchange.
Key Accomplishments:
- Established and implemented DNS caching servers in response to security
concerns with DNS recursion
- Executed MMS FDCC XP Compliance security settings through group policy a
nd initiated Enterprise Service Optimization (ESO) project; collaborated with an
d enabled Microsoft engineers to generate detailed report of current environment
- Played a lead role in Active Directory cleanup project, analyzing and st
reamlining current environment, processes, and project folder redirection test
procedures for production users

Accenture ~ Denver, CO
ENTERPRISE SYSTEMS ADMINISTRATOR , ENTERPRISE DIRECTORY SERVICES TEAM OCT 2007
-FEB 2009
Actively involved and worked with a team of two, in charge of maintaining effici
ency of the Active Directory Network Infrastructure of multi-forest Enterprise n
etwork with including observing and maintaining network domain controllers, grou
p policy, DNS, DHCP, WINS, and servers, including Active Directory database and
Microsoft Exchange.
Key Accomplishments:
- Led efforts toward the migration of user management process from Microso
ft Solutions team to help desk agents, created and configured New Active Directo
ry Migration server, and configured help desk permissions to allow for new Excha
nge tasks, new documentation, and training
- Directed cleanup and optimization of domain controller and Exchange back
up process, optimization backup policies and procedures, recovery tests, and doc
umentation for MS solution backup processes
- Efficiently directed DNS portion of MRM Business Recovery procedure (BRP
) test and deployed IE7 to test to the community through group policy and WSUS
- Applied computer and user security settings through group policy for IE7
test community and resolved issues for workstations to coordinate with domain /
contacting domain controller to all affected teams
- Assisted with Microsoft System Center Operations Management (SCOM) succe
ssfully into production environment
- Monitored and ensured maintenance of print cartridge inventory and resol
ved network latency issues in remote location

ENTERPRISE SYSTEMS ADMINISTRATOR , MICROSOFT SOLUTIONS TEAM APR 2006-OCT 200

7
- Created and maintained network accounts, resolved issues related to Micr
osoft Exchange 2003 and BlackBerry devices, as well as built, maintained, and re
paired hardware issues with servers
- Functioned as key person for disaster recovery procedures for the teamâ⠬⠢s netwo
infrastructure servers, including domain controllers, Exchange servers, DHCP, an
d WINS servers, as well as other application servers
- Maintained backups using Symantec NetBackup and process to more than thr
ee different sites in the United States

DESKTOP SUPPORT TECHNICIAN AUG 2005-APR 2006

- Coordinated with support team in assisting Minerals Management Service d
ivision of the Department of the Interior on end-user resolution; performed trou
bleshooting of desktop and laptop hardware issues, Internet and network connecti
vity, software problems related to Microsoft Office 2003, installed and repaired
other environment software applications
- Collaborated with other teams to assist in the resolution of other netwo
rk and environmental concerns in large networks

Tek Systems ~ Westminster, CO

DESKTOP SUPPORT TECHNICIAN OCT 2004-AUG 2005
Contributed in assisting nationwide network of more than 5,000 users on XO Commu
nications Desktop Support. Identified and resolved hardware and software-related
issues by symptoms and communications with user.
Key Accomplishment:
- Selected to visit remote locations and train new field technician in ord
er to resolve problematic site for the contract

Highland IT ~ Longmont, CO
2ND LEVEL SOFTWARE HELP DESK JUN 2004-OCT 2004
- Supported corporate headquarters and nationwide subsidiary companies on
Johnson and Johnson; managed hardware troubleshooting and coordinated with end u
ser to determine software issues, including MS Office, remote access, network an
d Internet connectivity, and other general hardware and software issues

2ND LEVEL SOFTWARE HELP DESK APR 2004-JUN 2004

- Involved with Washington Mutual Workstation and Server Support Center in
cluding troubleshooting and resolving end user workstation and server software i
ssues; coordinated with PC technicians on hardware concerns

2ND LEVEL SOFTWARE HELP DESK SEP 2003-APR 2004

- Assumed full responsibility in dispatching PC technicians, routing and c
losing incident tickets, and resolving technical issues

Lewan and Associates ~ Denver, CO

CONVERSION TEAM LEADER MAR 2003-JUL 2003
- Functioned as independent contractor on computer system conversion for a
nationally known company, managed AIX UNIX server download updates and set up w
orkstations and printers, repaired network and hardware issues on a regular basi
s

MOLD DESIGNER AUG 1985-OCT 2001

- Served and worked in multiple mold shops in Chicago, Illinois and Denver
Colorado areas

EDUCATION
BACHELOR OF SCIENCE IN COMPUTER NETWORKING
Regis University, Denver, CO: 2008
Graduated magna cum laude
ASSOCIATE OF OCCUPATIONAL SCIENCE IN COMPUTER TECHNOLOGY
College America, Denver, CO: 2003
(5) CERTIFICATES OF COMPLETION IN CAD RELATED COURSES / CERTIFICATE IN MOLD DESI
GN
MECHANICAL ENGINEERING TECHNOLOGY
William Rainey Harper College, Palatine, IL: 1985-2003

TRAINING
Apr 2010 ITIL V3 Foundations Complete Certification Kit
Feb 2010 Designing a Microsoft Windows Server 2003 Active | Direc
tory and Network Infrastructure
Jan 2010 Planning and Maintaining a Microsoft Windows | Server 20
03 Network Infrastructure |
RH131 Red Hat Linux System Administration
July 2009 Group Policy Troubleshooting
Apr 2009 Configuring Windows Server 2008 Active Directory
Dec 2008 Business Professionalism: Goals and Goal Setting
Nov 2008 Microsoft System Center Operations Manager 2007
Aug 2008 Franklin Covey Time Management Course
May 2008 Planning, Implementing and Maintaining a Microsoft Windows Serve
r 2003 Active Directory Infrastructure

CERTIFICATION
EXIN ITIL Foundations, Apr 2010
CompTIA Server+ Certification, Mar 2010, Security + Certification, June
2007, Network+ Certification, June 2002, A+ Certification, Oct 2002
Microsoft MS MCDST Certification, Mar 2005, MS Windows 2000 MCSA, Aug 2005
, MS Windows 2003 MCSA, Sept 2007, MS Windows 2003 MCSE, Mar 2010

AFFILIATION
Member, Toastmasters International