Articulate and educated in health sciences and health services administration, c
omplemented by an operations management background, positioned to leverage exper tise as a Customer Service Director. * Healthcare / Administration: Dynamic professional with a solid management back ground, including planning and directing projects, overseeing staff, and impleme nting policies and procedures. Experience providing direct patient care in an em ergency room facility. Educated in health services administration. * Collaboration & Coordination: Adept at developing and fostering close working relationships. Strong leader and effective communicator, capable of directing an d working with staff to complete projects within established timelines. * Communication Strengths: Effective communicator, skilled at building rapport w ith diverse individuals. Results-oriented strategic thinker who thrives in dynam ic and fluid environments while remaining pragmatic and focused. * Key Strengths: Skilled at finding solutions that ensure security, integrity, a nd utilization of resources. Excellent analytical, decision-making, and problem- solving skills. Maintain safe, secure and healthy work environments by establish ing, following, and enforcing standards and procedures. EDUCATIONAL BACKGROUND
Bachelor of Science in Health Science; Health Services Administration Minor (200
9) UNIVERSITY OF CENTRAL FLORIDA, Orlando, FL (3.65 Cumulative G.P.A) MEMBER, GOLDEN KEY INTERNATIONAL HONOR SOCIETY MEMBER, PHI KAPPA PHI HONOR SOCIETY Associate of Arts (2004) PASCO-HERNANDO COMMUNITY COLLEGE, Brooksville, FL (3.96 G.P.A) MEMBER, PHI THETA KAPPA HONOR SOCIETY LISTED IN WHO'S WHO AMONG STUDENTS IN AMERICAN JUNIOR COLLEGES RECIPIENT OF SUNTRUST BANK NANCY WILKES SCHOLARSHIP ON TWO SEPARATE OCCASIONS EXPERIENCE HIGHLIGHTS
UNIVERSITY OF CENTRAL FLORIDA, Orlando, FL
Student ~ Health Sciences / Health Services Administration (2007 - 2009) Completed numerous courses, including Organization and Management, Quality Manag ement, Computer Fundamentals for Business, Health Care Economics and Microeconom ics. Developed and conducted numerous PowerPoint presentations. Utilized equipme nt such as microscopes, spectrophotometers, titration methods, and performed oth er sterile and non-sterile techniques, including agarose gel electrophoresis. * Compiled and organized information contained in laboratory reports, including analysis of data, specifically in the natural sciences, such as biology, microbi ology, general chemistry, organic chemistry, physics, human anatomy, and physiol ogy. * Coordinated group projects for various courses, including Introduction to Publ ic Health and Professional Development for the Health Professions. BAYONNET POINT REGIONAL MEDICAL CENTER, Hudson, FL Volunteer (2006) Assisted nurses in providing direct patient care in an 18-bed emergency room. Pr ovided comfort and assistance to families and patients. Informed nurses of patie nt needs. Updated patients regarding their physical status and medications. ACTION AMUSEMENTS, Piscataway, NJ President, Operations Manager (1990 - 2000) Oversaw the daily operations of a vending and amusement game route. Solicited ne w clients, presenting information on updated vending and amusement industry equi pment. Negotiated contract agreements. Managed all financial aspects. Maintained detailed records, including equipment maintenance, cash collections and payroll records. Monitored inventory. Repaired and maintained electronic equipment, inc luding machinery and games. Trained and oversaw staff performance. * Developed company from scratch, building it into a successful, profitable ente rprise within a short time period. AB VENDING, Carteret, NJ Manager / Supervisor (1991 - 1996) Operated a vending and amusement equipment company. Maintained a route of electr onic equipment at approximately 50 business locations throughout New Jersey. Wor ked closely with accounts, providing information on contract options, equipment availability, service, commissions, and deliveries. Negotiated contract agreemen ts. Reported status of accounts to the owner on a daily basis. Maintained record s, made payments, and scheduled equipment rentals.