DARRELL S.

JONES, MSIT, MBA

925.956.9987 * djresume@hotmail.com
Information Technology Leader
Accomplished senior-level technology leader with consistent delivery of leading-
edge business solutions
Dynamic and innovative Information Technology leader with a proven track record
of spearheading organizational initiatives that have resulted in increasing oper
ational efficiencies, improving customer service levels, enhancing productivity,
and optimized key business processes. Extensive experience with delivery highly
dynamic and innovative websites. Exceptional leadership skills demonstrated in
directing, training, coaching, and mentoring cross-functional teams to surpass c
orporate objectives in busy, highly competitive, and rapidly-changing environmen
ts.
CORE COMPETENCIES:
* Technology Project Planning & Execution
* Work Plans, Budgets & Resource Planning
* Mission-Critical Project Development
* Communication & Negotiation Skills
* Business & Technology Solutions * Information Systems & Networking
* Technology Needs Analysis & Solutions
* Budget Development & Administration
* Regulatory Audits & Compliance
* Team Building & Leadership
PROFESSIONAL EXPERIENCE
KAISER PERMANENTE 2008 to Present
Senior Director - National Program
Reporting to the IT Chief of Staff, leading all interface responsibilities betwe
en Kaiser Permanente and IBM after the strategic partnership agreement
* Developed all Score Cards and Dash Board reports for management to track work
by IBM.
* Worked with business partners to develop all the KPI's required to measure the
companies new partnership with IBM
* Lead the meetings that developed the IT Governance structure currently used ma
nage the IBM partnership with Kaiser Permanente.
* Working with IBM to outline the requirements of the future Kaiser Permanente d
atacenters moving into the future.
* Working regularly with national and regional leadership to optimize and stream
line the partnership with Kaiser and IBM.
Senior Director - Distributed Computing Infrastructure Operations
Reporting to the Senior VP of Infrastructure, I direct teams responsible for del
ivering of the EPIC EMR system to internal and external customers. Responsibili
ties consisting of 24/7 operation support of AD, servers (Microsoft/Linux), data
bases (MS SQL/Oracle), and SAN storage to 200,000+ end-users daily. Lead five te
ams responsible for application development and systems integration required to
deliver the EPIC application to all medical staff across the organization. Gener
ated reports for all critical systems supporting delivery of the EMR solution. P
repared and administered $68M annual budget to a 1% variance. Key Contributions:
* Continuously interacted with business stakeholders and technical leads to ensu
re that prioritized business drivers were being addressed in a timely manner, in
creasing customer satisfaction by 250%.
* Lead team to update and design www.kp.org adding integration with EPIC and inc
reasing its uptime to 99.999%
* Lead operations team to automate more than 70 manual processes, reducing chang
e-induced incidents by 80%.
* Actively leading CMDB project for the EPIC and infrastructure environments wit
hin Kaiser Permanente
* Created all environmental standards (Development, QA, Staging, Production) on
Six Sigma and Agile Scrum best practices used to deploy changes into the Epic an
d infrastructure environment.
* Lead the latest HIPPA, SOX, SAS 70 and PCI regulatory compliance audits for th
e Northern California Region
* Coordinating the development testing and deployment activities of 5 teams each
responsible for one application making up the Healthconnect ERM system.
* Reduced development methodologies used across the teams from 5 to 2 increasing
cross collaboration activities between the teams.
* The largest challenge to this activity is the use of 5 different development l
anguages and platforms. Extensive process analysis was required to change the d
evelopment methodology.
* Created the first coordinated application maintenance schedule for all the app
lications making up the Healthconnect ERM platform.
* Reduced deployment errors by 35% by implementing and revamping teams processes
and procedures
* Specifically the standardization of the design, management procedures and repo
rting of development and QA environments for each of the application
* Lead the project to investigate and report the (Technology Debt) of each of th
e applications of the Healthconnect platform.
* The exercise uncovered over 100 platform risks, and over 50 technology debts
* Lead Project Manager to rearchitect and deploy a new server provisioning syste
m potentially saving the company over 280,000 man hours annually
* This requirement came from the need to support application version updates acr
oss 3500 windows servers on a regular bases
* Perform the day to day reporting consolidation of the offshore development tea
m (Tata) in India responsible for developing and testing all new code updates fo
r the Epic system (requires by-annual trips to India)
GUARANTY BANK, INC 2002 to 2008
Vice President of Information Technology
Reporting directly to the CIO, managed all aspects of Infrastructure Services fo
r a full-service banking institution including WAN / LAN and three datacenters.
Led five teams responsible for AD, SQL / Oracle Database, SAN Storage and Web se
rvices. Managed an annual budget of $27 million dollars. Key Contributions:
* Implemented ITIL best practices throughout IT organization including the devel
opment of a fully functional CMDB
* Directly contributed over $10 million dollars to the bottom line of the bank i
n four years.
* Revamped bank's Web site www.guarantybank.com adding complete e-commerce and o
nline banking functionality and increasing its availability to 99.9%.
* Implemented the Waterfall SDLC methodology to coordinate all the different pro
jects required to deliver the new website on time and under budget
* Worked with Interface and middleware project managers to develop coding requir
ements for offshore team
* Negotiated offshore development contract with Tata in India to develop the new
online banking website. Required numerous trips to India to organize managemen
t structure of the project.
* Managed 7 project management teams each tasked with coordination and delivery
of a key aspect of the website (user Interface development, middleware, infrastr
ucture, testing, training, vendor management, end user training and support deve
lopment)
* Reported track delivery performance against testing schedules
* Employed SAP Business Objects Product Suite and Teradata appliance to create b
ank's data warehousing / business intelligence platform.
* Guided team through process automation initiatives, effectively increasing pro
ductivity by 55% without additional staff.
* Applied virtualization and consolidation efforts, reducing company's physical
server count by over 20%.
* Assembled software development team responsible for creating AMS 360 Enterpris
e application used to support Guaranty Insurance using the Strong Agile developm
ent.
* Lead team that created the AMS 360 software application used by the Guaranty I
nsurance Company.
* Supervised the consolidation of Web server farms and oversaw standardization o
f diverse builds onto servers; directed upgrades and validation of 70 delivered
Web sites.
Sidley Austin Brown & Wood 1999- 2002
Director of IT Services
Reporting the only to the Computer Steering Committee, Led the day-to-day operat
ions for all network, datacenter, and desktop services for the world's largest l
aw firm. Created and delivered impressive technology presentations to senior-lev
el management in an effort to sell them on the benefits of current technology pr
actices, which included drastic improvements to operating margins, business agil
ity, and operational costs. Key Contributions:
* Led the technical merger of two of the largest law firms in the world. Collap
sing and optimizing two world-wide IT infrastructures into one world class syste
m.
* Spearheaded the implementation of virtual server technology, effectively elimi
nating more than 65% of firm's physical servers (10% within first six months) sa
ving over $100,000 annually.
* Utilized Teradata appliances to perform the first data consolidation project,
successfully delivering one complete customer database for seven disjoined syste
ms.
* Handled the successful negotiation of contracts with Microsoft and Citrix; won
purchase and service contracts contract with Dell, Inc. at an annual cost savin
gs of $250,000.
* Oversaw design, modeling, testing and deployment of the firm's Disaster Recove
ry Solution.
* Wrote and instituted security policies and procedures; steered the project tha
t changed IT security settings firm-wide.
* Managed the installation of the firm's first systems monitoring system, reduci
ng incident response time by 75%.
GMV NETWORK INC. 1994 to 1999
Chief Executive Officer
Launched the grassroots startup of the pioneer company in standards-based stream
ing media. Directed a highly productive team of eight software developers tasked
with utilizing C and C+ to develop the AudioEdge, InCoder and EdgeServer stream
ing media products to support thousands of global clients. Key Contributions:
* Utilized company-owned technologies to create company's worldwide streaming me
dia network.
* Reviewed and improved cost benefit analysis models at every milestone.
* Prepared and presented quarterly development / market reports to Board and sha
reholders.
* Devised project outlines for the development of streaming network using proces
s, ROI, cost, and maintenance models.
* Played an active role in the IEEE development of MP4 standard.
Additional Consulting/Partnerships Projects Include:
Abbott Laboratories, System Management Consultant, Abbott Park, Illinois, 6 mont
hs Global Company
Goldman Sachs, Technology Development Partnership, New York, New York, 1 year In
ternational Company
Qualcomm, Technology Development Partnership, San Diego, California, 1 year Inte
rnational Company
Draco, Technology Development Partnership, Tel Aviv, Israel, 9 year Internationa
l Company
Telstra Communications, Technology Development Partnership, Melbourne, Australia
, 6 months, International Company
British Broadcasting Company, Technology Development Partnership, London, Englan
d, 6 months, National Company
EDUCATION AND CERTIFICATIONS
REGIS UNIVERSITY
MS in Computer Information Technology (Information Security and Enterprise Archi
tecture)
MBA (Finance)
TEXAS A&M UNIVERSITY
Bachelor of Arts in History
Certifications:
Lean Six Sigma ~ ITIL 2.0 Practitioner Certification ~ COBIT 4.0 Practitioner Ce
rtification ~ Certified Associate in Project Management ~ CISSP ~ CISM ~ varies
Windows certifications