Joseph Kram

13093 SW 28th Street * Miramar, FL 33027 * (954) 435-8875 * jk51bb68@westpost.ne

t

Objective
Management/Supervisory position allowing for parlay of demonstrated orga
nization,
customer service, communication and project management skills proven by plus 20
years of successful employment/experience.
Profile
Motivated, personable, responsible, honest, a team player and a successful 25-y
ear track record of succeeding in all phases of employer development. Talent for
quickly mastering technology, a quick/self learner, enjoys challenges. Diplomat
ic and tactful with professionals and non-professionals at all levels. Accustome
d to handling sensitive, confidential records. Demonstrated history of producing
accurate, timely reports meeting stringent employer/employment guidelines.
Flexible and versatile - able to maintain a sense of humor under pressure. Poise
d and competent with demonstrated ability to easily transcend cultural differenc
es. Thrive in deadline-driven environments. Excellent team-building skills.
Skills Summary
* Project Management
* Report Preparation
* Written Correspondence
* General Office Skills * Computer Savvy
* Customer Service
* Scheduling
* Marketing & Sales * Billing
* Accounting/Bookkeeping
* Front-Office Operations
* Professional Presentations
Experience
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
* Prepare complex reports for management employer organizations and related comp
anies, ensuring full compliance with company requirements and tight deadlines.
* Author professional correspondence to customers and vendors.
* Design and deliver series of product knowledge classes for businesses and asso
ciations, providing ergonomic counseling and educating employees on proper lifti
ng techniques to avoid injury.
* Conduct small-group sessions on audits, store walks, which were a constant.
* Communicate concepts to employees,employers, in layman terms to achieve world
class service.
* Rapidly learn and master varied computer programs.
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
* Oversee field-service operations and provide impeccable customer service:
* Built upon an existing clientele increasing profits and percentages.
* Develop and implement strategic marketing plan for business:
* Launched plans to meet deadlines on time, building revenue with minimal overhe
ad.
* Create special promotions, write/design print and outdoor advertising and coor
dinate
all media buying.
* Won over highly skeptical employers in the diy community,always finishing firs
t ahead of the class
for informative in-service demonstrations, classes and booths:
* Presentations resulted in standing-room-only crowds of 50+.
* Increased client base by one-third resulting from presentations and follow-ups
.

Joseph Kram
Resume, Page Two

Experience
DETAIL MASTERY & ORGANIZATION
* Manage all aspects of day-to-day operations.
* Facility rental/maintenance.
* Employee scheduling for busy locations averaging many appointments weekly.
* Finances: accounts payable/receivable, invoicing, billing, budgeting.
* Supervision of as much of 30 or more in field employees, trainees, etc.
* Compliance with all facility and OSHA requirements.
Employment History
STORE OPENING SOLUTIONS - Murfreesboro, TN
Project Manager, 2007 to 2009
NATIONAL VENDOR SERVICES - Mooresville, NC
District Manager, 2005 to 2007
CENTERPLATE - Miami Gardens, FL
Sr. Club Level Supervisor (PT), 1993 to present
Education
MIAMI DADE COMMUNITY COLLEGE - Miami, FL
Associate Of Arts Degree, 1975
(Two-year advanced degree requiring 30-35 credit hrs. per quarter.)
GPA: 3.80/4.0.
FLORIDA INTERNATIONAL UNIVERSITY - Miami, FL
Associate's Degree in Business Management/Curriculum, 1976
GPA: 4.0/4.0

Computer Skills
* Microsoft Word
* Microsoft Excel
* Microsoft PowerPoint * Visio
* Microsoft Access
* Microsoft Office
13093 SW 28th Street * Miramar, FL 33027 * (954) 435-8875 * jk51bb68@westpost.ne
t