Objective

To find a challenging, full-time employment position emphasizing my technologica

lly inclined abilities and results oriented skill set.

Qualifications
* Works independently with close attention to detail and accuracy
* Excellent filing and organizational skills
* Proactive, resourceful, and dependable
* Experience in handling confidential paperwork
* Ability to take on new challenges and learn quickly
* Good customer-relations background
* Extremely results oriented
* Dedicated to completing given tasks

PROFESSIONAL EXPERIENCE
A. ChoicePoint, a LexisNexis company - Charlotte, NC 2007 to Present Data En
try Operator - Senior
* Exemplify teamwork capability through labeling and distributing incoming reque
sts.
* Exceed customer expectations by ensuring client requests are sent to the appro
priate departments and handled within the customer oriented time frame.
* Protect customer confidentiality while handling personal identifiable informat
ion
* Demonstrate adaptability and dedication through assisting other LexisNexis off
ices, through in-house programming during time of escalated need.
* Prioritize turn-around time clients to ensure they are handled in order of des
ignated time frames.
* Sort, prepare, and translate faxes in order for the offshore workers to enter
them properly.
* Calculate and record carry over reports for multiple platforms.
*Train co-workers on entering new accounts and carrying out various processes.
* Accept accountability over personal production level through maintaining and e
xceeding company productivity standard with a maximum error allowance of 1.5%.

B. Today's Staffing - Charlotte, NC 200

6 to 2007 Data Entry Specialist - Temporary Assignment (ChoicePoint)

C. Lowes Foods - Charlotte, NC 2006 to 2007

Cash Office Assistant
* Manually calculated cash register monetary amounts and coupon totals, compared
the current contents with the computer generated analysis, and identified any d
iscrepancies discovered.
* Performed shift balances upon personal entrance and exit of the cash office in
order to provide precise inventory totals.
* Reconciled the cash office balance sheet and explained any asset discrepancies
that occurred within the cash office.
* Recorded personally issued cash loans and cash register pickups that were perf
ormed throughout the business day.
* Entered, printed, and organized register performance reports for each individu
al till, evaluated their accuracy, and maintained easy information accessibility
for the following cash office attendant.
* Ensured all store monetary assets were safely secured and inaccessible to unau
thorized individuals before locking up the store for the night.

D. Harris Teeter - Charlotte, NC 2001 to 2006

Customer Service Clerk
* Displayed an immediate sense of urgency while all customer requests were proce
ssed, which resulted in many positive employee-customer relationships.
* Exhibited patience and utilized anger diffusion techniques when conflicts invo
lving unsatisfied customers were presented.
* Answered customer inquiries via multi-line telephone and relayed unresolved is
sues to their designated department.
* Evaluated co-workers and provided helpful feedback, including suggestions that
improved their customer interaction and overall job performance.
* Composed and implemented a shift schedule that coordinated lunches and breaks
for employees under personal supervision.
* Administered cart schedules and front-end job lists that consisted of maintena
nce requirements for the entire store.
* Opened the customer service desk at store opening which consisted of:
- Running reports
- Distributing tills to cash registers
- Organizing cash and change inside self-checkout machines
- Preparing each machine for customer use.

Education
January 2011, Associate of Science, Central Piedmont Community College
May 2010, Associate of Arts, Central Piedmont Community College
June 2003, High School Diploma, South Mecklenburg High School
Skills
Data Entry ......................... 4 years
Customer Service ............... 5 years
Cash Handling ................... 5 years
Multi-line Phone System ...... 4 years
Ten Key Typing Speed ................ 10,000 KSPH
Alpha-Numeric Typing Speed ....... 10,500 KSPH
Intermediate experience with MS Word, PowerPoint, Excel, and Outlook.
Windows 2000, XP, and Vista