RENUKA PANDIT

44934 Cougar Circle (510)-220-6184 (Cell)

Fremont, CA 94539 rp5330d8@westpost.net
PROFESSIONAL SUMMARY
Solutions-driven order management specialist with 12 years experience in start-u
ps and major global enterprise organizations. Responsible for all aspects of in
ternal sales business processes, including: forecast management and reporting; c
ustomer order validation, approval and management; factory allocation; and deliv
ery execution.
* Operational Excellence: processing of customer orders to meet corporate object
ives and customer shipment requirements
* Business Process Optimization: establishment and maintenance business processe
s to meet ISO9001 and SOX404 requirements
* Allocation: forecast management, bookings, shipment allocation, revenue recogn
ition
* Enabling Sales Success: facilitate focused interactions within Sales, Finance,
Logistics, Operations, and Customer Service
CORE COMPETENCIES
* Highly energetic, analytical, results-oriented professional with a successful
track record in designing -processes, building relationships with customers and
vendors (VARs, OEMs).
* Ability to effectively lead and communicate in international and cross functio
nal teams to capture requirements and develop solutions. Worked collaboratively
with domestic and global distribution facilities to ensure orders are fulfilled
efficiently and accurately
* Proven history of significant contribution to the profitability and overall qu
ality of company goals.
EXPERIENCE
Solyndra Inc, Fremont CA
Order Fulfillment Manager 7/09-Present
* Create and drive a strategic vision for a quote to cash process, from presenta
tion of quotes, receiving and processing of customer orders and management of al
l backlog to the point of fulfillment, including a scalability plan to manage a
50% quarterly growth rate
* Team with domestic and global operations to review status of orders and identi
fy needs for expedites critical to meet hard cutoff dates for revenue. Built str
ong relationships requiring intense coordination across different time zones to
convert orders into cash within the fiscal quarter.
* Specialize in analyzing data and generating reports for sales. Manage customer
expectation and escalations to decrease customer response time by 50%.
* Leverage extensive expertise with Oracle ERP system to automate order to cash
process. Initiated tracking of non revenue shipments, establishing RMA order ty
pes and performance matrix where none existed. Improved processes, increased in
ternal efficiencies and customer satisfaction
* Led action team including Legal, Finance and IT to publish Solyndra's Terms an
d Conditions and integrated with Order Acknowledgement process.
Actelis Networks, Inc. Fremont CA 4/08 -6/09
Manager Sales Administration
* Designed and implemented effective quote-to-collect processes, from receipt of
order through fulfillment and invoice. Worked with high energy with limited tra
ining to create and implement Actelis booking policy, in compliance with revenue
recognition and SOX, a first for the company. Monitored internal control proced
ure to mitigate revenue exposure. Reduced the uncollectable from $346K to 68K.
* Exceeded operational goals every quarter by meeting shipment targets for 50% o
f the company's revenue, simultaneously keeping unscheduled backlog below 5%. I
dentified and resolved gaps in scheduling and shipment process due to inefficien
t forecasting and planning. Introduced consistency and predictability, thus goin
g from constant fire fighting mode to a more automated model.
* Managed the North America portion of a very complex transition of 3rd party w
arehouses; coordinated inventory transfers, order scheduling and troubleshootin
g bugs. Hired, trained and monitored employee to work in great detail and stay o
n top of issues to avoid creating bottlenecks.
iPass, Inc., Redwood City CA
10/06-4/08
Order Management Analyst
* Reviewed complex legal contract agreements in order to provision orders for ne
w and renewal business. Routinely made critical decisions affecting the integrit
y of transactions for contract compliance, ability to collect, and revenue recog
nition.
* Provided complete administration in the day-to-day duties of Order Management,
Billing Analysis, Sales and Operational support. Supported 15 Account Managers
in regards to Contract Administration and Customer Account Support for the North
America Region.
* Participated in project/planning meetings for month end and quarter end closes
, reviewed contracts, audited sales orders and reconciled large deals to ensure
accurate customer billing.

VMware Inc., Palo Alto CA 2004-2006

Sales Support Representative
* Managed, researched and resolved customer issues and requests relating to upgr
ades, new releases, and license keys.
* Ensure 100% customer satisfaction by providing outstanding customer service to
both internal and external customers, Sales and eSales reps.
* Processed Professional Services orders to handle the end to end order process
of both consulting and education orders types.
Network Appliances Inc, Sunnyvale CA 2003-2004
Order Management
* Actively participated in the transition of ERP data base from JDE to Oracle 11
i. Tested, trouble shot, identified and resolved bugs while keeping the order fl
ow streamline with minimum visibility to the customer.
* Supported Sales Reps and customers in Europe and Asia Pac, with total emphasis
on quality and expediency, while maintaining a "same day" booking record.
Sun Microsystems, Newark, CA 1997-2
002
Sales Support Representative
* Provided pre-sales and post sales service support to major account customers (
AOL, Government and Finance). Served as initial escalation contact for problem
resolution between customers and all levels of functional organization, sales, s
ervice, operation, marketing, engineering and finance.
* Managed a heavy volume of lease orders to efficiently complete the order-to-ca
sh process handling revenue of $20M per month (Capable of booking $12M a day a
t quarter end)- to achieve 97% on time Delivery
* Collaborated with Revenue Accounting, Area Business Managers and Area Controll
ers to maximize revenue and consistently achieve financial objectives for fiscal
quarter and year ends. Operated with flexibility, utilizing team support to cre
ate positive working relationships with both internal and external customers.
* Worked extensively with Project Managers to test Oracle ERP prior to implement
ation.

EDUCATION
BA Economics, Punjab University, India
Diploma Journalism, Indian Institute of Mass Communication, India
COMPUTER & ERP SYSTEM SKILLS
Oracle11i, Oracle B1, Sales Force, Siebel and MFG/PRO, JD Edwards, Microsoft Of
fice Suite