Whyett J.

Benn
78 Union Avenue
Deer Park, NY 11729
(H) 631-964-0292
(C) 917-710-6134
wbenn@hotmail.com
SENIOR TECHNICAL ANALYST/PROJECT MANAGER
A dynamic, team spirited, performance driven, and results-oriented IT profession
al with a keen eye on the bottom line. Adept at managing all aspects of informa
tion technology, including business needs assessment, and infrastructure impleme
ntation. Proactive in investigating new relevant technologies in order to increa
se productivity of user community and to develop IT infrastructure. Career focus
in anti-virus and spyware management SNMP-based monitoring and management SAN b
ased storage management, data health issues, and enterprise level backups.
SPECIALIZING IN:
System Analysis Data Collection, Assessment/Design/Implementation.
Project Management Understanding PMI methodology, effective negotiations,
project delivery.
IT Compliance System Audit, Enterprise security, and business co
ntinuity planning.

PROFESSIONAL HIGHLIGHTS
Citigroup
Unio
ndale, NY Infrastructure Sr. Tech Analyst
Jan. 2007-Present
Coordinate the implementation of various infrastructure projects including: dep
loyment of systems into data centers, hardware procurement, hardware installatio
n, continuity of business testing, etc.
Develop IT objectives and projects in collaboration with management superiors.
Translate business needs into technical solutions, as well as implementation of
technology to strategically improve employee productivity and collaboration eff
orts among employees.
Supervise ongoing design, installation, configuration, and maintenance of multi
ple Wintel servers.
Assess new technology for applicability within the organization. Establish tec
hnical standards. Direct infrastructure implementation efforts to support busine
ss requirements.
Continuously communicate with leadership on deliverable status and potential ri
sks to project completion.
Maintains servers, evaluates performance and capacity metric data to identify p
otential impacts to service delivery. Reviews data with engineering teams to ma
ke configuration changes as required.
Ensure compliance with corporate information technology and change management p
olicies.
Serve as area point of contact for all SAN and storage related matters. Excell
ent working relationship with infrastructure teams.
Manage incident definition, tracking, escalation, resolution, and closure.
Oversee the full procurement life-cycle from compliance to deployment and insta
llation.

Ziff Brothers Investment

New York, NY
Sr. Windows System Engineer Mar. 2001-Jan. 2007
Primarily responsible for 500 heterogeneous computing systems and 150 Windows 2
000/2003 servers across multiple locations in a 24/7 trading environment. This
includes daily monitoring of these systems as a proactive measure to minimize pr
oblems and downtime.
Defines the standards for component level monitoring thresholds to ensure prope
r monitoring of the enterprise.
Operational management and configuration of all core technologies including pro
visioning storage, maintaining enterprise backup systems and making SAN zone cha
nges.
Proactively monitor and maintain servers using HP Systems Insight Manager (SIM)
. Troubleshoot all hardware issues that are reported by SIM. Perform upgrades an
d apply patches to SIM as necessary and use version control to deploy firmware a
nd driver upgrades to all HP servers.
Responsible for monitoring the BrightStor Arceserve Backup and IBM Total Storag
e reports.
Participate in corporate Disaster Recovery Plan (DRP) initiatives and testing a
t DR recovery site.
Provide onsite Level III support for 5 desktop support technicians.

Projects:
Corporate Headquarters Relocation - November 2006
* Member of data center move planning team. Gather server inventory information
, created visuals of data center cabinet elevations, coordinated with contractor
s to plan connectivity requirements.
* Established and maintain project plans, project proposals and contribute to al
l status reporting requirements.
* Coordinated technology vendors and movers during weekend to identify risks, is
sues and implement mitigating steps to ensure a successful move.
Other Projects
* Led team that deployed redundant SAN infrastructure for disaster recovery and
archiving. Work with database administrators to consolidate data from many dir
ect attached storage servers into new 35tb IBM storage solution enhancing perfor
mance and reducing maintenance cost for the company.
* Design, implement and maintain multi-domain Active Directory infrastructure.
Served as internal project lead during AD migration and continue to serve as lea
d technical support for AD infrastructure
* Planned and implemented virtualization solution with VMware ESX Server that co
nsolidated the number of physical servers and increased high availability of cri
tical systems in a disaster recovery environment.
* Contingency site relocation. Planned and relocated servers to new location.
Test and verified stability of new location. Continue support of the location t
hrough regular contingency testing.
* Implemented Norton Anti Virus Corporate Edition to a dispersed user community
across multiple offices, rolled-out enterprise wide patch management solution an
d reported on AV and spyware activity monthly to CIO.
* Planned and implemented upgrade of backup infrastructure using HP Sure Store t
ape library. Additional use of Arcserve Brightstore Enterprise and disk based st
orage to decrease backup and restore times.
* Assist with strategy, planning and implementation of instant messaging solutio
ns including a limited rollout of IMLogic.

CCN, Inc
New York, NY
HelpDesk Technician Aug. 2000-Mar. 20
01
Troubleshoot network, software and hardware problems via telephone for approxim
ately 3000 clients within a Windows NT, and Novel environment.
Create and administer reports to upper management indicating helpdesk performan
ce and trend analysis data.
Troubleshoot 300 customized applications.
Handle 300 calls per week with a 90% resolution rate.
New York Institute of Technology
New York, NY
Lab Coordinator Jan. 2
000-Aug. 2000
Manage day-to-day computer support and networking problems within the computer
lab.
Performed troubleshooting for hardware, software, and LAN connectivity issues f
or 4 fiber optic distance learning classrooms.
Provide end-user support and training for 500 students/faculty on a daily basis
.
Manage a staff of 20 student employees.
EDUCATION
2009 Columbia University in the City of New York
Executive Masters of Technology Management
2006 New York Institute of Technology New York, NY
B.S., Business Administration (Management of Information Systems)
TRAINING
PMI PMP Exam Preparation (Alpine Career Resources, L.L.C)
Member of CITI PM Training Roadmap
Managing Project Scope
Course: Project Management Fundamentals
Getting the Results Without the Authority: Completing the Project (Includes Sim
ulation)
Coaching Basics
TECHNICAL SKILLS
Operating Systems: Windows 2000, 2003 XP Professional, Vista, Linux 9, VM Ware.
Hardware: Compaq Proliant servers, IBM X-series Servers, Compaq MSA 1000, IBM DS
4800 SAN storage, McData storage switches, Cisco switches, routers. HP LTO tape
libraries, Wireless access points.
Software: Webroot Spyweeper, Symantec Enterprise security products (Antivirus, M
ail security for Domino/Exchange ) CiscoWorks 2000, Citrix MetaFrame XPe, Sniffe
r Pro, WhatsUp 5.0, IIS, Lotus Domino, Exchange 2003, SQL 2005, MS Office Suite
, Backup Exec, Arcserve Backup.