MICHAEL HENSLEY

5293 WEST 68TH PLACE

ARVADA, COLORADO 80003-4217
303-425-4930, 720-988-9980
Email: hensleymih@livel.com
JOB TARGET: Help Desk /Tech Support/Entry Level IT
ESSENTIAL SKILLS
MICROSOFT OFFICE 10 years experience,
MICROSOFT WORD 10 years experience,
MICROSOFT EXCEL 10 years experience,
PowerPoint 5 years experience,
ACCEL 5 years experience.
4 years experience with Microsoft NT/2000 Server in College
2 years experience with Cisco Networking Components College
Microsoft Windows 98, Windows 2003 Server, Windows XP Operating Systems
HONORARY SOCIETIES
* HONOR STUDENT PHI THETA KAPPA of ALPHA MU PSI CHAPTER, FRONT
RANGE COMMUNITY COLLEGE, WESTMINISTER COLORADO, 2002.
INTERNATIONAL HONOR SOCIETY IN WHICH I HAVE TO MAINTAIN A 3.5
GRADE POINT AVERAGE TO STAY A MEMBER
EMPLOYMENT HISTORY
Employer: FRONTIER AIRLINES May 2002 To Present
Location: Denver, CO
Title: Reservations Agent
Job Duties::
Make flight reservations for Frontier Airlines
using Sabre System `1``and
IBM PC software. Also Use Internet to set up customer accounts.
Employer: QWEST COMMUNICATIONS February 1999 To May 2002
Location: Denver, CO
Title: Information Specialist
Job Duties::
Maintained Regional Subscription SQL Table
databases for the fourteen 14 state region of
Qwest Communications.
Employer: U.S. WEST COMMUNICATIONS August 1991 To February
1999
Location: Denver, CO
Title: Computer Specialist
Job Duties::
Maintained JCL Job Control Language in the
Finance Division of the Information
Technologies and also used (JES3) Job Entry
System 3 to run production jobs on a IBM 390
System Mainframe Computer. I was in charge of
quality assurance in the data output of the
final production runs.
Employer: U.S. WEST COMMUNICATIONS March 1987 To August
1991
Location: Denver, CO
Title: Programmer Analyst II
Job Duties::
In Charge of Written Specifications for COBOL
Programming on sixty(60) Programs within the
Customer Records Division of the Information
Systems Department. Also in charge of testing
COBOL computer programs that have been
completed before putting the programs into
production.
Employer: MOUNTAIN BELL TELEPHONE October 1980 to March
1987
Location: Denver, CO
Title: Programmer Assistant
Job Duties::
Coded the (PSB) Program Specification Blocks,
and (DBD) Database Descriptions for all of the
Programming Departments at Mountain Bell
Telephone.
EDUCATION:
Major: COMPUTER NETWORK SUPPORT/LAN EMPHASIS
School: FRONT RANGE COMMUNITY COLLEGE
Location: CO
Degree: ASSOCIATE OF APPLIED SCIENCE WITH CONCENTRATION
IN LOCAL AREA NETWORKS
Completion Date: 05/2002
Major: PROGRAMMING/DATA PROCESSING
School: PARKS COLLEGE
Location: CO
Degree: ASSOCIATE DEGREE
Completion Date: 06/1980
Major: PSYCHOLOGY/PERSONNEL MANAGEMENT
School: METROPOLITAN STATE COLLEGE
Location: CO
Degree: BACHELOR OF ARTS
Completion Date: 12/1973
Certificates and Licenses::
Organization: NORTHEASTERN JUNIOR COLLEGE
Location: CO
Certificate: MICROSOFT CERTIFIED PROFESSIONAL - MCP
Completion Date: 05/2002
Organization: FRONT RANGE COMMUNITY COLLEGE
Location: CO
Certificate: COMPUTER NETWORK SUPPORT
Completion Date: 05/2001
Organization: UNIVERSITY OF COLORADO AT DENVER
Location: CO
Certificate: ADVANCED CERTIFICATE IN COMPUTER NETWORKING
Completion Date: 04/2000
National Association of Certified Systems Engineers
NSNS - Senior Network Specialist Certification
NANS - Associate Network Specialist Certification
NWT - Network Web Technician Certification
Desired Location: DENVER(METRO) AREA