Tracy D.

Kelly
4321 N 72nd, Milwaukee, WI 53216* 414-350-3365* tk5b2982@westpost.net
EDUCATION
Concordia University Wisconsin
MBA Management (2009)
B.A. Healthcare Administration (2006)
WORK EXPERIENCE
Alexian Village V Milwaukee, WI (2009-Present)
Team Leader
X Manage day to day operations for 34 direct care workers in a long term care fa
cility
X Interview, hire and provide performance feedback for staff
X Manage daily schedule for department
X Through coaching supervision, strengthen team building initiatives.
X Assist executive leadership in identifying and decreasing departmental ineffic
iencies
General Electric V Pewaukee, WI (2006-2009)
Contract Specialist
X Responsible for customer facing/billing questions and back-office processing t
o ensure accurate invoicing and timely service
X Prepare, track and bill customer invoices per contract entitlements
X Developed and trained team on standard operating procedures for government acc
ounts
X Provide Tier I, II and III support to external customers, internal field engin
eers and sales team
X Successfully managed $50 million annual government portfolio by modifying and
renewing existing contracts
X Led and participated in Kaizan events aimed at increasing departmental efficie
ncies
United Government Services V Milwaukee, WI (2005 - 2006)
Medicare Secondary Payer Liability Subrogation Investigator
X Responsible for responding to attorneys, beneficiaries, providers, and congres
sional representatives by responding to both written and verbal inquiries pertai
ning to Medicare overpayments or complaints
X Responsible for evaluating coordination of benefits investigation, and initiat
ing the process of recovering monies due to the Medicare
X Utilized my negotiation skills and knowledge of applicable laws to negotiate a
nd process final settlements on workers compensation, auto no-fault and liabilit
y cases
X Utilize my expertise to review cases for claim appeals and waiver request
Aurora Health Care V Milwaukee, WI (1999 - 2005)
Financial Counselor V (2000 V 2005)
X Utilized problem solving skills to serve as liaison between patients, administ
ration, case management and physicians to resolve patient concerns
X Collaborated with community outreach programs such as Community Advocates, Mil
waukee Health Services and Department of Health and Human Services to coordinate
health care benefits
X Utilized interviewing skills to determine patient eligibility for government p
rograms such as Badgercare and General Assistance Medicaid Program
X Administered preliminary screenings for Social Security Disability Income
X Verified insurance benefits, pre-certification requirements and policy limitat
ions
X Set-up payment plans collected and posted payments
X Collaborated with leadership to coordinate revenue cycle efforts
Follow Up Specialist V (1999 V 2000)
X Resolved patient billing inquires via the telephone and through written corres
pondence
X Collaborated with leadership to develop workflow efficiencies
X Acted as a resource for other team members
X Set-up payment plans collected and posted payments
X Developed training guide for new Antrim billing system
St. Marys/Seton Health Care V Milwaukee, WI (1995 - 1996)
Blue Cross and Blue Shield V Milwaukee, WI (1993 - 1995)
American Automobile Association V Milwaukee, WI (1992 - 1993)
VOLUNTEER WORK
X Board of Director for St. Coletta Day School (2005-2007)
X Youth Minister for All Saints Catholic Church (2006-2009)
SKILLS
Computer: Proficient in Microsoft Office (Word, Excel, PowerPoint)