Breast Cancer Solutions – Volunteer Survey

Date:

Valued Breast Cancer Solutions (BCS) Volunteer:

We are a group of MBA students from Cal State Fullerton who are working with
Breast Cancer Solutions as part of a project in our Organizational Behavior course.
The following survey asks for your input on the functions and dynamics of BCS.

Participation is voluntary and your responses will not affect your relationship with
the organization. Please rest assured that your responses will be used for research
purposes only and will be strictly confidential. Your participation is appreciated and
the input will be used by the MBA group to identify solutions and improvements to
make BCS a better and stronger organization.

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The following questions are a general overview of your role and

participation at BCS.

1- On average, how many hours do you work at BCS per week? (Please
Circle)

Less than 5 5-10 10-20 20-40 More than

40

2- What do you find to be the most enjoyable best part(s) of volunteering

at BCS?

Patient Interviews

Relationships between BCS Managers & Employees

Allocating support to the clients

Other____________________________________

3- What areas do you find to be the least enjoyable of volunteering at

BCS?
 Volunteer Survey – Page 2

Office jobs

Interview Process

Negotiating with BCS Managers for the support fund

Other_____________________________________

4- How many clients do you speak with in a regular day at BCS? (Please
Circle)

1-2 3-4 5-6 7-8 More than 8

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These questions revolve around the levels of stress volunteers may

encounter as part of providing counseling services to their
respective clients.

5- How would you rate the stress level at work on an average day on
scale of 1-5, 5 being the most stressful?

Least Most
Stressful Stressful

1 2 3 4 5

6- If and/or when you encounter stress from counseling clients, what do

you do to relieve the stress?

7- What can the directors at BCS do to assist if/when you encounter

stressful situations?
 Volunteer Survey – Page 3

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These questions revolve around computers and technology and their

effectiveness among the volunteers.

8- Do you have internet access at home? (Please Circle)

A. Yes
B. No

9- How would you assess your computer skills? (Please Circle)

A. Novice (I can turn a computer on)
B. Intermediate (I can type, use office applications and send email)
C. Expert (I can diagnose my own computer problems)

10- Would you be interested if computer training was available at the BCS
office? (Please Circle)
A. Yes
B. No

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The following statements revolve around the clarity and consistency

of the stated goals and objectives of BCS. (Please Circle)

11-The goals and objectives of BCS are clear to me.

Strongly Disagree Neither Agree Strongly

disagree Agree

12- Employees have a shared understanding of what the

organization is supposed to do.

Strongly Disagree Neither Agree Strongly

disagree Agree

13- I am clear on how my role supports the BCS's overall objectives.

 Volunteer Survey – Page 4

Strongly Disagree Neither Agree Strongly

disagree Agree

14- Everyone here takes responsibility for their actions.

Strongly Disagree Neither Agree Strongly

disagree Agree

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The following statements revolve around the clarity of roles within

the BCS organization. (Please Circle)

15- Roles and responsibilities within the group are understood.

Strongly Disagree Neither Agree Strongly

disagree Agree

16- Clear reporting structures have been established.

Strongly Disagree Neither Agree Strongly

disagree Agree

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These statements assess the levels of training received and desired

among volunteers. (Please Circle)

17- BCS gives us adequate training opportunities

Strongly Disagree Neither Agree Strongly

disagree Agree

18- I have opportunities to further develop my skills and abilities.

 Volunteer Survey – Page 5

Strongly Disagree Neither Agree Strongly

disagree Agree

19- I understand the most effective way(s) to perform my task(s).

Strongly Disagree Neither Agree Strongly

disagree Agree

20- I receive the information I need to perform my job well.

Strongly Disagree Neither Agree Strongly

disagree Agree

21- When I need help, I can ask others in my work group for
suggestions or ideas.

Strongly Disagree Neither Agree Strongly

disagree Agree

22- We use efficient work processes when performing our jobs.

Strongly Disagree Neither Agree Strongly

disagree Agree

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The following statements on the next page revolve around the

levels of motivation and satisfaction among volunteers. (Please
Circle)

23- My skills and abilities are fully utilized in this role.

 Volunteer Survey – Page 6

Strongly Disagree Neither Agree Strongly

disagree Agree

24- I find that I am challenged in my current role.

Strongly Disagree Neither Agree Strongly

disagree Agree

25- I enjoy starting a new day at work.

Strongly Disagree Neither Agree Strongly

disagree Agree

26-I will perform better if I am paid.

Strongly Disagree Neither Agree Strongly

disagree Agree

27- I gain satisfaction from my current job responsibilities.

Strongly Disagree Neither Agree Strongly

disagree Agree

28- My work adds value to the organization.

Strongly Disagree Neither Agree Strongly

disagree Agree

29- Our services meet our clients' expectations.

Strongly Disagree Neither Agree Strongly

disagree Agree

30-Clients regularly tell us that we are doing a great job.

 Volunteer Survey – Page 7

Strongly Disagree Neither Agree Strongly

disagree Agree

Please provide any suggestions or recommendations you have to

improve performance across the organization.