PROFILE

Management skills in hiring, training, supervising, and enforcing policies and p

rocedures. Experienced in installation, repair and knowledge in a variety of se
curity equipment and systems. Demonstrates the ability to multi-task and priori
tize work while working in fast-paced environments. Experienced in documentatio
n and invoices. Highly organized, detail-oriented, initiates and enforces stric
t timelines and deadlines. Experienced working with individuals diverse in cult
ure, age, and abilities. Excellent customer service skills.
WORK EXPERIENCE
Technical Service Supervisor, Navco Networks and Security, Bridgeview, IL - 2008
-Present
Installation, service and knowledge of CCTV, DVR and NVR equipment. Experienced
with March Networks, I3 DVR, DMP alarm panels, and Pelco and Speco cameras. Pr
oviding high valued customer service.
Commercial Installer, Protection One, Oakbrook, IL.- 2008
Installation of commercial security equipment, CCTV, card access, and fire syste
ms to customers specifications while ensuring a high level of customer service a
nd satisfaction.
Service Manager, Power Home Technologies, Raleigh, NC - 2005-2008
Responsible for scheduling and dispatching technicians for service matters throu
ghout seven states and ten company locations. Monitoring all customer phone cal
ls and all service tickets in five monitoring locations. Responsible for invoic
ing and monitoring centers for service calls. Experienced as a Tech Support for
30+ Technicians. Knowledge and experienced with compass downloading equipment.
Installation Supervisor, Power Home Technologies, Raleigh, NC - 2005-2007
Experienced for interviewing, hiring, training and supervision of 5+ technicians
. Responsible for inventory and scheduling installations and service. Installa
tion and repair of residential and commercial systems. Experienced with CCTV, H
oneywell and GE equipment.
Lead Technician, AFA Protective Services, Fayetteville, NC - 2004-2005
In charge of supervising and training technicians. Responsible for controlling
inventory on vehicle and individual job sites. Experienced and knowledge of ins
tallation and repair of residential and commercial security systems while using
CCTV, Honeywell and Bosch Equipment.
Foreman, Osmose Inc., Buffalo, NY - 2003-2004
Experienced in inspection of overhead and underground power poles for several po
wer companies including North Carolina, South Carolina and Virginia. Supervisin
g, organizing and operating a crew of 5+.
Installer, Metronet Safe and Sound, Chicago, IL - 2002
Installation of CCTV, DMP alarm systems, and relocation of safes. Provided high
value Customer Service and Quality installations.
Low Voltage Technician, Local 134 I.B.E.W, Chicago, IL - 2000-2002
Installation of various low voltage systems including telephone, CCTV, Access, S
ecurity, and data wiring for large business, including clean room work for sever
al companies.
Installer, WSC Security, Lombard, IL - 1998-2000
Installation and troubleshooting of Ademco and CCTV security systems.
EDUCATION
St. Joseph High School, Westchester, IL - Diploma 1993
SKILLS
Proficient in Microsoft Office Suite, Word, Outlook, Power Point and Excel. Kno
wledge and Experience of Compass modems , Honeywell Equipment and GE Equipment.
Management, leadership and motivational skills. Troubleshooting, Customer Serv
ice and Leading.
References available upon request