DEBRA KNOX

415 West Palmer Street

Compton, California 90220
310/632-6945
dk5db486@westpost.net
RETAIL STORE MANAGER
POSITION APPLICANT
SUMMARY OF QUALIFICATIONS--
Couples twenty-two years of store-level growth, practical experience and achieve
ment with solid organizational skills, a strict goal-oriented work philosophy an
d the proven ability to successfully handle many tasks concurrently within a com
plex, retail merchandising environment. Areas of particular knowledge and capabi
lity include--
Management--
Applying Organization, Supervision and Control to the Development, Implementatio
n and Refinement of In-Store Sales/Service Operations, Credit Marketing, Labor C
ost Control, Gross Margin Administration, Budget Planning, Personnel Career Deve
lopment, Shrinkage and Inventory Shortage Structure and Management;
Establishing/Developing High Degree of Store Procedures Awareness Through Direct
Interaction with Sales Associates, Team Leaders, Group Sales Managers, Associat
e Department Managers, Service Supervisors, Regional Executives.
Merchandising--
Initiating, Mentoring and Supervising Department Activity that Ensures Adequate
Merchandise Display, Appropriate Per-Product Space Allocation and Popular Item P
lacement and Promotion;
Resourcing, Organizing and Innovating Locale-Specific Product Diversifications,
New Department Set-Ups and Prototype Procedures/Systems Installations;
Devising/Implementing Profit Plans and Sales Promotions for Use at Store Level;
Monitoring/Reporting Area Competitive Pricing and Merchandising Techniques Utili
zing On-Site Visitation, Media Advertising Assessment and Industry Trend Researc
h.
Operations--
Supervising, Directing and Setting Policies and Procedures for Store Personnel O
perations on Matters Pertaining to Hiring, Advanced Orientation (Register Traini
ng, Store Tours, Sales/Product Record Processing), Performance Review, Benefits
Administration and Merchandising/Operations Prerequisites ( Inventory Balance, S
tock Control, Store Opening and Closing Routines, Cash Control, Merchandise Rece
iving and Stocking;
Devising/Maintaining Store Credit Account Marketing Goals and Courtesy Service D
esk Operations (Check Approval, Return Assistance and Complaint Resolution);
Utilizing Frequent Management Interaction to Maximize Staff Productivity.
Computer Skills--
IBM-PC's and Compatibles; DOS/WINDOWS Operating System; Workstation Data Entry t
o Proprietary Software; MICROSOFT WORD (Word Processing); Internet Research/Navi
gation (Website Search, Access, Information Exchange).
EMPLOYMENT HISTORY--
October 2006 to Present
MARSHALLS
Inglewood, California
Store Manager--Assistant for Merchandising & Operations
Presently managing, supervising and maintaining all aspects of Store's brand nam
e clothing retailing operations.
Utilizes a district manager's approach to planning, directing, coordinating, pri
oritizing and following-up on a range of activities that provide, monitor, balan
ce, support, drive, motivate and finalize service interactions, sales transactio
ns, operations flow, individual work assignments, staff scheduling priorities, a
dministrative recordkeeping, efficiency recommendation and employment law oversi
ght.
Maintains advanced knowledge of policies, procedures, systems, standards, progra
ms and compliance practices to ensure fast, friendly, professional service on a
day-to-day basis, as well as at new store openings and initial operations start-
up.
Continuously strives to enrich customers' perception of service, quality and val
ue through carefully managed positioning of staff, product variety and store fac
ilities.
Interviews, hires, trains, schedules, directs and motivates a staff of 50 people
. Trains and increases staff proficiencies with respect to frontend coverage, st
ore safety and overall employee diligence and motivation.
Monitors/enforces compliance with regulatory codes, health regulations, insuranc
e standards and cleanliness/maintenance/housekeeping requirements.
Utilizes special ability in visual merchandising to build, position and direct c
onsumer attention to window displays, decor collections and soft goods sub-selli
ng areas.
Consistently recognized with bonuses and sales performance awards for outstandin
g achievements.
SUMMARY OF PRIOR WORK HISTORY AND BACKGROUND EXPERIENCE--
December 1995 to October 2006
BIG LOTS, Gardena, California
Store Manager--Store #4031
Innovated/developed a cShrink Binder now used throughout region that lowered rat
e of merchandise loss from 3% to 1%.
Received honors and incentive trip for winning Company's difficult to achieve cL
argest Controllable Profit-Dollar Increase Over Plan award (Fiscal 2004).
Received multiple letters of appreciation from the City of Gardena, the Gardena
Police Department, Helping Hands charity and others for building exceptional com
munity relations.
December 1988 to December 1995
JJ NEWBERRYS, Hawthorne, California
Store Manager (June 1992)
Assistant Store Manager
EDUCATION--
CHAPMAN COLLEGE, Orange, California
Undergraduate Study--Business Administration (June 1978)
SPECIALIZED TRAINING--
MARSHALLS RETAIL TRAINING, Inglewood, California
Advanced Customer Service Systems
Visual Merchandising and Display Design
Fashion Trend Oversight
FRANKLIN COVEY, Orlando, Florida
Human Resources
Business Management
AFFILIATIONS--
TOYS FOR TOTS, Gardena, California
Volunteer
Professional and Personal References Furnished Upon Request