Deborah Chaskin 908-233-4889 (home) 908-868-8019 (mobile) dc5e3d66@westpost.

net
Objective: Project Manager/Senior Business Analyst Position
Tools: Remedy System, Business Objects, Cognos, Sharepoint, Documentum, Excel Pr
ogramming, Workflow, SQL, SVN, UNIX, Mercury, Microsoft Office, COGNOS, Front Pa
ge, Captivate UE, Business Direct, Business Connections, ebonding, Problem Manag
ement Tool, Remedy, Vantive, PAT, Front Page, HTML, Visio, Access, and Microsoft
Project. Areas of Expertise: Project Management, Systems Engineering, Ebondi
ng, Business Intelligence, Data Analysis, System Testing, User Acceptance Testin
g, Business Objects, , Microsoft Office, Live Office, Data Warehousing, Service
Request, Asset Management, Reporting, Incident Management, Problem Management, I
TIL, Use Cases, Architecture, Benchmarking, Risk Management and Trunk Provisioni
ng. Education: Columbia University MS in Eng
ineering Queens College Dual Major: Mathematics and Chemistry Minor: Philosop
hy Kirkpatrick Award for Mathematics Present:
Completed training for PMP Certification.
Credentials for training and experience accepted by PMP this April.
Job Experience
12/2005 - 8/2009
Tekmark
Position: Project Manager
Project managed AT&T megadeals to provide telecom services to other companies in
diverse industries including pharmaceutical, insurance, automotive, state and g
overnment clients. Responsible for leading teams in a large matrixed environment
to do requirements definition, process re-engineering, development, testing, tr
aining, client setup, documentation, and release management for assigned initiat
ives. Managed changes made to Incident, Service Delivery, Problem, Billing, Cha
nge and Reports processes and systems to support the specific service needs for
each client. Delivered to clients solutions to allow work centers to manage thei
r business and operations.
Re-engineered the Business Objects reports environment to allow trained users to
create their own reports and access system data on demand. Business and Techni
cal sides had different views on the optimum report environment. Therefore, to
achieve consensus, led a prototyping effort for the new environment and engaged
stakeholders in role play. This became an interactive "hands-on" development ef
fort in which users provided real time feedback on the environment and reports.
This Agile approach led to consensus on data access and content for reports. M
onitored the initiative and provided updated status on Share Point.
Simplified reports and made them reusable cross deals and more comprehensive.
Led effort to define a web based portal for suppliers to use in Remedy.
Led effort to define the remedy system requirements for a web based vendor porta
l that external suppliers could access.
Led workflow efforts to re-engineer processes and automate handling of orders an
d tickets.
Led effort to improve data collected during ordering to better validate supplier
invoices.
Managed several user acceptance test efforts in Remedy.
Collected, prepped and loaded data to support new clients to migrate to the Reme
dy System. This required a strong understanding of the Remedy Database, strong
Excel skills, and the ability to work cross organizations to collect asset data.
Led, conducted and coordinated training sessions for implementing ITIL solutions
. Developed online training presentations to record, document, and post trainin
g.
11/2004 - 12/2005 Position: Project Manager
Managed the budget and approved invoices for the Concert Initiative. Built an
analysis tool to validate invoices. Used past billing data and statistical anal
ysis to flag billing errors. Conducted Pareto Analysis to highlight systems wit
h both high and low defect counts. Implemented Documentum for contract manageme
nt. .
Built report cards in Excel for tracking compliance to Sarbanes Oxley Regulation
s.
11/1999 - 11/2003 Position: Technical Project Manager/Systems Engineer
Identified initiatives for system automation and consolidation. Conducted cost
benefit analysis to prioritize initiatives. Executed requirements for initiativ
es. Project managed these initiatives. Defined project scope, validated targets
were met, obtained funding and managed the budget to support a team of 15 - 20
software developers. .
Received COMET award for delivering training to all stakeholders on the corporat
e software development processes.
6/1989 - 6/1998 Position: Management Consultant In1 996-1998 Risk Manager for AT
&T Continuity Services. Developed a Risk Management Database for disaster recov
ery based on a business impact analysis. In 1989- 1996 Management Consultant for
AT&T Bell Laboratories Quest. Pioneered Benchmarking within AT&T. Conducted p
roject audits and led teams in process re-engineering. 6/1985 - 6/1989 Positi
on: Government Related Work In 1986-1989 AT&T Bell Laboratories Government Syste
ms. Member of the Technical Staff. Wrote requirements and tested the NET Syste
m.
1983 - 5/1985 Position: Chemical Engineer United States Army Developed a system
that matched batteries to equipment. Suggested methods to minimize the risk of
the use of lithium batteries by troops during combat. Patents:
5/2009 received a US Patent for AT&T to protect individuals from Identify Theft.
1/2006 filed a US Patent for AT&T in the area of VOIP.
Recipient of a United States Patent for designing a sensor for the United States
Army to stop Lithium batteries from exploding in the field. This invention can
prevent injury of troops during combat.
Resume URL is http://www.feelingpurple.com/Page_2.html