April Brown

8014 Escobedo Ave. Hesperia, Ca. 92345 Cell (909)717-8229 ab5fa23c@westpost.ne

t

Objective I enjoy customer service and have over 15 years of experience. I am lo

oking for a position that requires the skills that I have already acquired and t
hat will also allow me to continue to grow professionally.
Experience General Manager
July 2008-December 2009 Coco's Family Restaurant, Barstow, CA.
Ensure complete customer satisfaction
Counting daily, weekly and monthly inventory
Ordering Food, Office Supplies and Small wares
Interviewing and hiring of hourly employees
Disciplinary action up to and including termination
Documenting excellent job performance of employees
Write schedules for all employees and managers
Schedule, report and follow-up on any reports
Control monies and pull drawers
Put together bank deposits
Process all daily and weekly financials
Ensure proper training of all employees

Culinary Manager
March 2006-June 2008 Red Lobster, Victorville, CA.
Ensuring complete customer satisfaction
Counting daily, weekly and monthly inventory
Ordering of produce, fish and general food items
Training of OSHA standards and regulations
Coaching employees in HACCP standards and guidelines
Interviewing and hiring of kitchen staff
Disciplinary action up to and including termination
Scheduling, reporting and following up on repairs
Controlling monies and pulling drawers
Developing employee schedules
Ensuring proper training of newly hired employees
Maintaining food quality by implementing proper procedures
Controlling costs of small wares and food waste

Restaurant Manager
July 1998-February 2006 Denny's, Upland, CA.
Control monies and pulling drawers
Interview and hiring personnel
Recommend disciplinary actions and terminations
Document employees for excellent behavior
Ensure customer satisfaction
Develop employee and manager schedules
Ensure restaurant meets food and safety standards
Schedule, report and follow up on repairs
Ensure proper training of employees

Education
Alta Loma High School, Alta Loma, CA.
1990-1994
GED

Victor Valley Community College, Victorville, CA.

2010-2010
Completed 15 units

Occupational Training and Certificates:

Serv Safe Certificate (exp. Jan. 2013)
Customer relations and diversity training
Interviewing and selections workshop
Interpreting financials workshop
Effective communications workshop
Improving food costs workshop
Performance and appraisals workshop
Labor and scheduling workshop

References
Mavis Crane Past Employee 760-267-1377
Mila Powell Friend-15 years 760-954-6305
Syreeta McNabb Past Employee 760-267-5457