Lisa M.

Albano
Oyster Bay, NY 516-381-2264- cellular la629b86@westpost.net
PROFILE
Health Care executive with 20+ years of experience in the health care industry i
n
staff recruitment, operations, and national sales management. Outstanding record
of
achievement through strong leadership seeks a senior position offering executive
growth.
SUMMARY OF QUALIFICATIONS
* Broad-based background in recruitment, sales, marketing, contract negotiation,
account management and operational problem-solving
* Articulate and effective communicator with executive level health care adminis
trators
* High performing sales record based on long-term relationships with in-depth co
ntacts
* Managerial skill in team building and mentoring professional staff for growth
* Expertise in analyzing and assessing requirements for optimal clinical staffin
g
* Results-oriented executive with success in highly competitive environments
BUSINESS BACKGROUND
EXTENDED CARE HEALTH SERVICES, New York metro region 2008-present
Chief Operations Officer
Provide team leadership with President, SVP, and Board of Directors in the plann
ing and fiscal management of home care programs to align with mission, regulatio
ns and Extended Care Health Services Corporate Compliance Program.
Utilize statistical and financial data to plan and administer service programs,
operational systems, and fiscal controls within budgetary guidelines
Represent company in community, regulatory and professional meetings and activi
ties
Key participant in strategic planning to identify and meet changing community n
eeds
Coordinate communications between intra-organizational management
Perform staff recruitment achieving high levels of retention in compliance with
EEO guidelines
Monitor operational performance and recommend improvements to governing body
Achievements:
Achieved compliance in branches through staff and operations reorganization and
office relocation
Redesigned all corporate logo/documentation and produced new Policy & Procedure
Manual
Increased quality of inservice training by improved educational materials and c
ulturally diverse trainers
Supervised a successful onsite CHAPS Accreditation Survey
Increased revenue 25% from $10-$13 MM with new accounts and added a supplementa
l staffing agency
Received company bonuses for meeting 100% of goals for 2009

UNLIMITED CARE, INC., New York, NY 2005-2007

Area Manager, Sales and Operations Metro NY Region
Member of Executive Management group providing system-wide strategic planning of
a licensed home care and nursing agency providing paraprofessional, skilled nur
sing, and infusion services.
 Improved productivity and staff retention in an $11 MM region with 3 licensed o
ffices
Secured the highest contract rates in the region achieving all-time metro recor
d
Increased hourly billing from 2300 to 5600 hrs/weekly in 9 months resulting in
$3.5 MM of paraprofessional billing and $500K in skilled infusion nursing billin
g
Revitalized 7 year loss branch in 1 year by reducing overhead and restructuring
operations
INNOVATIX, LLC, Div., GNYHA and Premier Group Purchasing, New York, NY 2004-200
5
Vice President, Sales and Operations
Member of Executive Management Team for a national non-acute healthcare group pu
rchasing company with annual volume of $900 MM of contracts to home health/long-
term care, mail order, retail pharmacy and oncology sectors..
Managed a staff with direct reports including Directors of Operations, Marketin
g and Sales
Built a new long-term care sales team of 1 National Sales Director and 6 Region
al Sales Mgrs
Created companys 1st commission program adopted company-wide to reduce staff tu
rnover
Worked closely with regional and national healthcare manufacturers and distribu
tors
GUIDANCE CORPORATION, New York, NY 2000-2003
Vice President, Sales and Operations, Eastern Region
Executive Team member of a business and medical staffing firm, training medical
recruiters at national branches.
Established new clinical staffing division generating $3 MM and $5.5 MM over ne
xt 2 years
Turned around medical/allied technical staffing division by increasing markup f
rom 33% - 51%
Developed new medical division in Tampa/St. Petersburg, Florida
Conducted all high level sales presentations and solicited all government contr
acts
CAREER STAFF UNLIMITED, Houston, TX 1998-2000
President, New York Division
P&L responsibility for a $5 MM division of the nations largest rehabilitation st
affing agency. Expanded core therapy services and nursing staffing into NY marke
t. Doubled net profit margin in 1 year, increased home care sales revenues by 3
5% and brought office to #1 in division Contribution nationwide.
JACKSON & COKER, Atlanta, GA 1995-1998
Vice President, National Accounts/Government Contracts
Doubled national revenues in 2 years and generated $2.5 MM annually by developin
g national strategic partnerships for the nations largest and oldest private phy
sician staffing company. Developed a key preferred vendor relationship and hired
a senior national account management team. Grew Government Contract Division 25
%.
NORRELL HEALTH CARE, Alpharetta, GA 1990-1995
Northeast Regional Sales Manager (1991-94) Infusion Sales Rep. (1990-91)
Recruited and supervised IV/Nursing Sales Reps for a start-up national infusion
therapy division. Tripled revenues and expanded nursing sales by 70% in 1993. Pr
esidents Club 1992, 1993 and 1994.
EDUCATION
B.A. cum laude in Communications, New York University
TRAINING
Consultative Sales Process Seminars, Diversity in the Workplace, Improving Custo
mer Relations
AFFILIATIONS
New York Business Group on Health
National and Local Home Care Associations
REFERENCES
Available upon request